00:00Some commuters simply aren't on board with the MyWayPlus app and website.
00:07They expect everything to be done online.
00:10And some people like me, I don't give a damn about online.
00:14The internet's not the world I live in.
00:16And I don't particularly like all my details out all over the line just to catch a bus.
00:20Honestly, I love the previous one.
00:23The new MyPlus one, I don't like it.
00:26There's no way that what was launched in November was a product of listening to the experience of users who were testing the system.
00:33Because we know that they were telling Transport Canberra that the system wasn't working as expected.
00:37The Public Transport Association says most problems seen at launch,
00:41with key functions like tapping on and off with a credit, debit or physical MyWayPlus card,
00:46do seem to have been resolved.
00:49But the app and website's accessibility and functions,
00:52like a journey planner in the Android version that doesn't prioritise public transport,
00:57don't cut the mustard.
00:59So the first option, take your motorbike, of course, which everyone has, for 15 minutes.
01:03You can drive your car, you can ride your bike, you can walk, and then taxi.
01:08It doesn't even tell you to ride a bus in any of these options.
01:11We would strongly advise Transport Canberra against launching features that don't work properly.
01:16I think that they were up to scratch for what we intended them to be on day one,
01:19and we always committed to continue to improve things.
01:22Transport Canberra says many issues,
01:24like making public transport a default option in the journey planner on the iPhone,
01:29have since been fixed with updates.
01:31And further improvements, like on-board audio announcements, are also imminent.
01:36We'll be trialling the audio on buses over the next week or two,
01:39and then switching it on on all buses.
01:41We'll be doing that with other functions as well.
01:43The hiatus on fees for forgetting to tap off will also soon come to an end.
01:48Meanwhile, negotiations are underway with the major supermarkets to stock MyWay Plus travel cards.
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