Older Canberrans required to use MyWay+ card for public transport use

ABC NEWS (Australia)

Seniors cards are no longer accepted for use on Canberra’s buses or light rail with older Canberrans now required to use a MyWay+ card or the app. The ACT government says it will enable better tracking of public transport usage but many older Canberrans are struggling with the change.

Transcript

00:00For older Canberrans using public transport there's now an extra step.

00:08So people need to be sure that they go and get a Jazzy MyWay Plus card.

00:14In the past older Canberrans simply had to show their seniors card when boarding public transport

00:19but the ACT Government now requires the use of a MyWay Plus card

00:23so it can better track numbers on buses and trams.

00:26If we get a better understanding of where our senior members of the community are travelling,

00:29with being able to design our networks to cater for different demographics.

00:33The change was announced in November and the online requirements have frustrated some older Canberrans.

00:39If they do have a computer they need help to know how to work at all

00:42and how to access all of the departments that they need information from.

00:47Senior groups say it's caused a lot of angst.

00:50We've taken probably six to seven thousand phone calls from seniors wanting to know what to do.

00:55Seniors can get a MyWay Plus card from the BP service station or here at a newsagent.

01:01It's free, you just need proof of your age.

01:04For those who need to pay for some fares you can put money on your card at the newsagent

01:08or just link it to your online account.

01:10People aged over 70 can travel on public transport for free at all times by using the MyWay Plus card.

01:17Those between 60 and 69 can use it to travel for free in off-peak times

01:23but will need to use the card to pay during peak hours.

01:26Give the system a go if you're not sure.

01:28Grab a customer experience officer or a customer service officer if you're on a platform.

01:32If you're at home give the customer experience team a call on that 13 17 10.

01:37Transport Canberra says there will be a grace period of several months to help people adjust.

01:42Hello!

01:43Hi you're welcome.

01:52Let me talk about what I want.

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