00:00Residents of Taman Desa and Kuchai Entrepreneurs Park in Kuala Lumpur
00:07were surprised to see private parking operators, appointed by Kuala Lumpur City Hall or DBKL,
00:13conducting parking enforcement in their neighbourhoods.
00:16The operators, wearing vests with DBKL logos,
00:20used automatic number plate recognition devices
00:23to identify vehicles without valid parking payments.
00:27In one sweep along Jalan 2-109F,
00:31operators found that only 1 out of 30 scanned vehicles had paid for parking.
00:36Information about non-paying vehicles
00:39was immediately forwarded to enforcement officers for summons issuance.
00:43Similar scanning operations were conducted at Kuchai Entrepreneurs Park
00:48with banners displayed throughout the area
00:50reminding motorists of DBKL's parking regulations.
00:55The citywide initiative aims to boost parking revenue
00:58with operators required to scan at least 1,000 vehicles daily.
01:03However, the system faces several challenges.
01:06An industry insider emphasised that enforcement must be immediate to be effective
01:11as delays encourage people to revert to non-payment habits.
01:15Local residents expressed mixed reactions to the new system.
01:18Taman Desa residents Ko Sui Heong called for swift enforcement action
01:23while Wong Chan Choi warned that without timely implementation,
01:26the system could become another failed attempt
01:29to address Kuala Lumpur's parking issues.
01:32The problem here is the notification of summons.
01:36If physical summons are not issued immediately,
01:39then the person will not be able to pay.
01:44The second thing is that now the contractor takes the photo
01:49and then sends it to the centre in DBKL to issue summons.
01:55Then it's subject to negotiation.
01:58The contractor can keep the photo and wait for the car owner to come
02:03and negotiate for a certain payment without sending the photo to the centre
02:08and then delete the photo.
02:10So another better system is immediately when you take the photo,
02:13it's automatically sent to the centre, so not up to negotiation.
02:17That is maybe a better system to implement.
02:22Suddenly when I walked around, there was one or two contractors
02:27who were taking photographs and they were issuing summons.
02:33Some residents were not happy because they didn't have a hard copy of the summons.
02:40Another resident, Jaclyn Chin, said many residents were unaware of the new system.
02:45For me, I didn't even know that we have to pay parking
02:50until I spotted someone scanning the cars.
02:54So he passed me this and then only I realised that we have to pay parking
03:00through whatever app set is on this paper.
03:03There should be more banners for awareness.
03:06I believe many will not know.
03:08Some days they are just for a quick grab of things and they don't pay
03:13because they are not aware.
03:15Wong also said DBKL should have conducted dialogue sessions to inform residents.
03:21We should have a dialogue with all the residents to inform.
03:26But especially in this area, Jalan Desa, Danau Desa, in front there is a condo.
03:31I mean there is only one car park.
03:32Most of the cars, more than one car park outside and they are not alert.
03:36I mean if they are not informed about the summons,
03:38they will keep on paying the summons without knowing anything at all.
03:42I think it's not fair to residents here.
03:44Senior citizens have reportedly found adapting to the new system particularly challenging.
03:50Basically, the procedures are not very clear, especially for older generation.
03:56The old people find it struggling how to manage it, how to pay and those sort of things.
04:02So I think these things should be made clear before we talk about enforcement and all.
04:08Basically, we need to be guided.
04:11And if they don't do a proper communication process,
04:17then people just get angry about being fined and what not.
04:23Meanwhile, Kuala Lumpur Mayor Datuk Seri Maimunah Mohamad Sharif
04:27said DBKL's citywide parking enforcement strategy
04:31is part of a broader plan to improve compliance with parking regulations.
04:36She adds through this privatisation approach,
04:39there will be better and efficient parking management system
04:42that will help residents understand their responsibility to pay for parking.
04:47Maimunah said their goal is to promote both accountability and operational efficiency.
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