What do hotel star ratings mean and who awards them?

Australian Community Media

When planning a holiday, we all check how many stars our accommodation has... but what do star ratings really mean, and who decides how many stars are given? This video includes ACM-produced voiceover powered by AI.

Transcript

00:00When planning a holiday we all check how many stars a hotel has but what do they

00:04really mean and who decides? In Australia the official star rating system is

00:09managed by Star Ratings Australia, part of the Australian Tourism Industry

00:14Council. Properties are judged on quality, cleanliness and facilities with ratings

00:19ranging from one star basic to five star luxury. Star ratings aren't all the same

00:24though as they're dependent on what type of accommodation you're in. A basic

00:28motor in could get 3.5 stars even if it's not that plush because the

00:32expectation for amenities and luxury versus a 3.5 star hotel is quite

00:37different. Of course with the rise of social media and influences personal

00:42experiences and recommendations are becoming just as important as star

00:46ratings. I think that's inherent in the way we we live and breathe today and it

00:50is about having the interest, the inquisity of reading what other people's

00:56experiences. People like to have verification, they like to have

01:00enforcement that I'm buying the right product.

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