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CCNTV6
  • 1 year ago
WASA is turning to technology to try to hold its workers accountable and improve service to its customers.

Our cameras were allowed into WASA's Operations Centre, to see how this is being done.
Transcript
00:00The platform can indeed control every facility once the automation is in place from this
00:06remote location.
00:07Media crews were among those getting a tour of WASA's operations centre on Tuesday.
00:14What the dashboard allows is alerts to be generated if a valve is not turned within
00:18its scheduled period.
00:19So from this control room, WASA can tell if you are actually getting water as scheduled.
00:26It's how technology and WASA's smart water network are being used to improve service
00:36to customers.
00:37From here in this room, WASA can monitor water quality and projects being done.
00:43Identifying basically what projects are on schedule, what projects are being held up,
00:48what projects are to be executed at a particular time and also the action items that the projects
00:53actually require.
00:55Officials say when you report a leak on WASA's soon to be launched new mobile app, the system
01:01will allow you to see the progress or lack thereof with that leak being repaired.
01:07It tells the customer, yes you reported, now it has been verified and then it goes further
01:12when it's repaired, the customer is informed.
01:14So once they make changes to the job on the tablet, the customer is automatically informed.
01:20Anselm Gibbs, TV6 News.
01:25For more information visit www.fema.gov
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