00:00We're creating a new treatment, rewilding facial and we've got the high lens treatment
00:26in the spas that we have. And we're also opening the hair lab. So we've got two hair labs
00:32at the moment. We've got one in Liverpool, which is our largest shop in the world. And
00:37then we have one in Brighton, which is a standalone hair lab. And we're going to be opening another
00:41couple of hair labs. And this is where you can come and get your hair done. We do full
00:45consultation for your hair. We wash your hair in hard and soft water, depending on how you
00:50want your hair to feel. Hopefully pretty soon by the end of next year, there'll be a couple
00:55more around as well. I think we take that stance because we actually really care. I
01:05think customers expect it of you. If they think about it, I think people would expect
01:11you to be responsible for what you're doing. And we like to be responsible for what we're
01:17doing. And we like to, we're not doing it to be better than anyone else. We're doing
01:21it because we think it's the right thing to do. It's the right thing to take responsibility
01:25for what you're doing and what you're creating and what you're selling and how you behave.
01:35So hi, my name is Morgan. I work for Lush as part of the buying team. And I'm one of
01:40our raw material buyers. Most of my job is working with our amazing suppliers all around
01:45the world. We try and buy direct from growers and producers wherever possible, which means
01:50that we're able to travel all around the world, understanding our supply chain, which
01:53is really, really exciting, but also really important that we uphold the ethics at Lush.
01:58This is probably the second biggest part of what I do day to day. We make sure that all
02:02of our products uphold all of our ethics. So that could be our non-animal testing policy
02:06or our buying policy to make sure that all of our materials align with all of our ethics.
02:14I'm really, really privileged and lucky that Lush really value our understanding of the
02:20supply chain so that we're able to travel directly to where materials are produced or
02:23grown to understand the supply chain. But this does mean I get to go to some really
02:27fun places. So this year I was able to go to Sicily to look at olive oil and citrus
02:33growing. I was able to go to Spain to visit one of our clay mines. But equally, as though
02:40this is fun and it's really exciting to see part of the world as part of my job, it's
02:44essential to making sure that we uphold all of Lush's ethics.
02:51Oh, I am so proud of our Green Hub. We are taking control of our waste. And I think that
02:59is so important. And I think all companies should do that. As a business, you create
03:04a lot of waste. And it's, you know, just finding somebody else to deal with your waste.
03:12It just makes me speechless. It's like, no, you've created the waste, deal with it. And
03:18so that's why we've opened our Green Hub. It takes all our waste from around manufacturing
03:23and from around our retail stores and turns it back into something else. We encourage
03:28our customers to bring in their black pots. We're trying to get across to them, you're
03:33just renting the pot. Bring it back in and we'll give you your deposit back. And that's
03:39what we want. Bring your packaging back to us because we will deal with it. The trouble
03:43is if you put it into recycling, your local recycling at home, the stats tell you that
03:49there's 8% actually gets recycled. Whereas if you bring your packaging back into Lush,
03:54we're going to recycle 100% of that. So, you know, take responsibility businesses for the
04:01waste that you're creating. So we recycle our cardboard, our water, everything.
04:09So we're not stopping giving altogether. In August, we open up for participants to apply
04:18for the spring prize, which is all about regeneration. And that receives a prize of 200,000. So that
04:24will be held next year. We have got the watermelon soap, which is raising money for children
04:31with mental health issues now in Palestine and Gaza. So we're looking after these children.
04:38We're also trying to support them. So we're still going to be, have activism, activist.
04:44We're still going to be activists. We're still going to campaign. We're just not going to
04:48sell the charity pot product itself, but we will be selling other products. And then while
04:53we're not selling that product, we are going to be thinking, right, how do we want the
04:57future to look for our giving? What do we want to concentrate on? What are we going
05:03to fund? What are we going to support? So we're not stopping. We're just taking a little
05:08break from the sales of the charity pot, and then we're coming back bigger and better than ever.
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