00:00People are finding that once they've actually reached out and said look I've
00:04got a problem, they're not being able to get the help that they need through
00:10the NHS because of massive waiting lists, lack of staff, whatever the reasons are
00:15and you can be waiting easily six months and possibly 12 months before you
00:21actually receive any, even a phone call, never mind actually get the
00:26treatment that you want and then even then it's sort of a protracted
00:34situation of right okay well we've seen you now it's going to be six weeks
00:39before you get the appointment and then that will be put off and you know you're
00:43just on a merry-go-round as we've just spoke about a bit, getting passed from
00:48pillar to post. The NHS is just not working, they're at crisis point, people
00:53are so desperate for help and they're not getting it, they make
01:00referrals, you could be waiting nine months for an appointment and that's
01:04speaking from personal experience, people are just crying out for help but they
01:09can't get it so in turn doctors as Dave has said, anybody else will refer you to
01:16casual mines because they've not got the facilities so rather than being able to
01:22treat you, it's pass the buck, go to casual mines, see what they can do for
01:27you because they can't. If they send people down here we'll see them straight
01:32away or if we're busy we'll make up appointment for later in the day or the
01:35next day and we've got courses on various aspects of mental health and so
01:41anxiety, PTSD, suicide awareness and prevention, anger management and grief
01:49and they run on a five-week rolling basis so even if you come in here on
01:54Friday and the course you need was on Thursday you'll be able to go on it in
01:57five weeks and there's every chance that it might be next Thursday or the Thursday
02:01after so then people get sorted straight away. People are desperate for this
02:07help, I mean as Dave has said here they're not qualified in any area, I mean
02:11they've got the courses which are run by qualified people but at the end of the
02:14day casual mines aren't doctors, you know, they can't prescribe, you can't come
02:19here and get medication from them, you can't get, you know, yeah they do have
02:25people in the fantastic service and what they do is amazing and thank God they
02:28are here because I don't know where a lot of people will be without casual
02:32mines because obviously the NHS can't provide it and it's going worse.
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