Types Of Support Provided By Yapsody Customer Relation Services

  • 4 years ago
In this climate of uncertainty, businesses worldwide have either curtailed their offerings or come to a standstill until further notice. With our unwavering support to Native American Casinos in achieving a swift recovery, we extended our existing suite of services to the Casino Assistance & Recovery Program.

Our White-Labeled Customer Care is one of the key pillars of the recovery program. We put top-notch customer support at the forefront to help you acquire, engage, and retain your loyal patrons. We make this possible through different types of support which are provided by our team of customer care specialists through one of the best in class software out there.

Types of Support Provided by Our Customer Care Services
1. General Queries
Whether it’s your hotel reservations queries, player services, concierge services, or just general Q&A, our support team is available 24/7 as part of our white-labeled services to represent your brand name and solve queries with maximum satisfaction scores.

2. Technical Queries
Not everyone can be a tech-savvy person nor have a lot of patience when there are technical difficulties arising on your software or apps. Not only do we help troubleshoot the technical issues, but our tech support experts also escalate the problem to the respective departments for a speedy resolution.

3. Transactional & Billing Collection
With many events and performances being canceled or postponed, it’s obvious that your loyal patrons will be looking to speak to a dedicated customer service expert for ticket refunds or voucher related queries.

Our customer care team is highly trained to adhere to your business protocols and handle your transactional, pricing, or discount related questions. We also provide an outbound billing collection process in place through our experts for handling all your bill collection.

4. Webinar Support
Our support team is replete with specialized Subject Matter Experts who conduct webinars on a weekly and on-demand basis to demonstrate correct usage of your on-site apps and software that makes attendee experience on your venue or event more streamlined and enjoyable.

Schedule a discussion with us and we will be happy to share more about our suite of services for Native American Casinos.