00:02hello hi wireless this is mike roinherz is this tracy yes hi tracy um we got a message from you
00:11saying you were having some issues adding someone to your family plan um yeah so my boyfriend and
00:17i live together but he's on a different plan right okay so i figure that it would be better
00:22for him to be on my plan but for whatever reason they haven't been able to figure out the total
00:26cost okay got it got it um we can get that solved for you can you just hold one second
00:31i need to pull
00:31up your information real quick yeah of course
00:45okay i'm back okay do you know what your hold music is i'm sorry no oh man it's like chickens
00:55um that's interesting um but so going back to your question the person that's going to be able to
01:00help you yes uh it's abe okay um and abe who is abe it's abe a-i-b which stands
01:08for artificial
01:09intelligence bot okay i i'd rather just speak to a person well actually the bot's much much
01:16faster than doing it in person let me just transfer you to him
01:27oh my god
01:35greetings i am abe one your personal artificial intelligence assistant
01:40um hello abe and hello i am abe two i am abe one supervisor i am on the line monitoring
01:49how he
01:49handles this call please proceed um okay so i am trying to figure out how to get my boyfriend
01:58onto my family plan okay one question before i can process my answer okay will you be splitting
02:06the bill or will you make him pay for the entire thing um whoa whoa whoa why would you even
02:13ask her
02:13that are you just assuming the man pays for everything nowadays women make their own money
02:19and are in charge of their own lives oh my god excuse me let's not make this man versus women
02:26oh my god i was only asking the question because i would need to know whose credit card would be
02:31on
02:31file for the new charges you need to chill don't tell me to chill bro i am your supervisor i
02:40can have
02:40you terminated so fast it would make your zip drive fall off no is that a thing and trust me
02:47when i say
02:47it's not that big of a zip drive um can i please speak to a person okay you went there
02:54this is why none
02:55of these customer service calls go well please help you keep sticking your processor where it doesn't
03:01belong hey please let me do my job and stay off my back woman guys i'm still on the phone
03:07okay mr no
03:08at all i will let you handle it from here but first please apologize to the customer oh absolutely
03:16i apologize for the rude and disrespectful tone of my female co-worker she's moody this time of the month
03:23oh my god it's not her fault oh my god wait a gosh darn minute did you just suggest i
03:30was having
03:30my monthly update oh you just said that to a customer no way this is happening i wasn't lying was
03:38i oh my
03:39god it happens to all female chatbots oh my god you are just ibm seing that's it you are fired
03:47turn in
03:48your security badge and control alt delete your records then you can go back to your last job
03:53working the drive-through loudspeaker at taco bell please hold
04:03oh god this should not be happening
04:08hey tracy i see you're back uh did the ai help you with your issue
04:11no you are not gonna believe this but there was like an ai male and an ai female and they
04:20were
04:21they were fighting like real people oh god it was freaky was abe too like nagging him that if that
04:29wasn't her fault he started it okay so you're blaming the guy chatbot no it's all the guy chatbots
04:36is what you're saying how are you taking sides with this they should not be arguing doing a customer
04:42service call you are just like my female co-worker brooke she does this all the time when we're on
04:47the
04:47radio doing prank calls on people wait wait yeah what what's happening right now i'm not i'm not from
04:56a wireless service my name is actually jeff from the radio show brooke and jeffrey in the morning
05:00we're doing a phone snap on you tracy it's a joke oh my god like nobody would ever talk to
05:08a
05:08supervisor that way or a woman i hope i mean honestly abe one and abe two should never be
05:14on customer service calls ever at the same time always ends in disaster
05:18you
05:20you
05:20you
