00:03What do you want this time?
00:06Good morning.
00:07Just a cup of coffee and a pastry, please.
00:10A coffee and a pastry?
00:14You understand the total, right?
00:16I heard you the first time.
00:18Just checking.
00:20People like you are always causing a scene.
00:24Excuse me?
00:25Maybe you should have someone else order for you next time.
00:29You seem slow enough already.
00:32You know, that's an incredibly inappropriate thing to say to a customer, young lady.
00:37I'm just being efficient.
00:39You're being something.
00:42Efficient isn't a word for it.
00:45I don't know what you want me to say.
00:47How about an apology would be a great start?
00:51For what exactly?
00:52I asked if you understood your total.
00:54You know exactly what you did.
00:56I really don't.
01:00You owe this man an apology.
01:01Mind your own business.
01:03You don't know the full conversation.
01:05I heard enough.
01:06I'm allowed to run my counter however I want.
01:10Running your counter doesn't include insulting a customer's race and disability in the same breath.
01:16What is going on here?
01:18Your employee commented on my race and made fun of my cane while I was ordering.
01:25And I heard the whole thing.
01:26It was mockery, plain and simple.
01:28Hmm.
01:29Valerie's just direct.
01:30Maybe you're reading into a stressful morning.
01:33Reading into it?
01:34What exactly did she say?
01:37She told me to have someone else order for me since I seem slow enough already because of my cane.
01:45That's not great hearing it like that.
01:50No, it isn't.
01:52So are you genuinely defending what you just heard described?
01:55Because mockery aimed at a disabled black man over a coffee order isn't right.
01:59This isn't the place for that kind of accusation.
02:02You should probably just take your order elsewhere if you don't like how we run things here.
02:07I'm a lawyer.
02:09Everything either of you has said since I walked in has been more than enough for a discrimination complaint.
02:14Your shop is not going to survive this.
02:16You have no proof.
02:18It's your word against ours.
02:21I started recording the moment I walked through the door.
02:23Every word either of you said is time stamped and saved.
02:29You can't just record people without telling them.
02:32Okay, I think I heard you out long enough.
02:34I'm going to go ahead and call your boss.
02:37Corporate agreed on the call to suspend you both, effective immediately pending termination.
02:41This can't be happening.
02:44Coffee's on me.
02:44Let's go get her somewhere else.
02:47You can spend your last shift thinking about how a phone in someone's pocket did more to hold you accountable
02:51than either of you ever managed to do for yourselves.
02:55Bye.
02:58I can't believe it.
