00:00I'm so excited for this trip.
00:02It's going to be the best trip ever.
00:03Best trip ever.
00:06Welcome aboard, you guys.
00:08I noticed on the booking notes that we're celebrating something.
00:11Oh, yes, we just got married this morning.
00:14We're heading to Barbados for our honeymoon.
00:16Oh, that's so great.
00:18Can I get you anything?
00:19No, I'll wait for someone else.
00:23Oh, of course.
00:26I'll have my colleague come by.
00:29What was that?
00:31What? I just want better service.
00:33She seemed perfectly professional.
00:36What are you trying to say?
00:38Melissa, I've flown first class a lot.
00:40I know what good service looks like.
00:42It's really not a big deal.
00:43What did you just say?
00:45Nothing.
00:45I just want decent service on my honeymoon.
00:49Is that such a crime?
00:54Hi there. What can I get for you?
00:56Finally.
00:57I started to think that this was a self-serve operation.
01:01Scotch.
01:02Meat.
01:02Whatever you've got that's actually worth drinking.
01:05We have a Glenn Fittich 15 and a McCollin 12 on this flight.
01:08Perfect.
01:09McCollin.
01:09Good girl.
01:11And for you.
01:13Sparkly water.
01:15Of course.
01:15I'll be right back.
01:22Hi.
01:24I want to say something and I'll keep it brief because I know you're traveling on holiday.
01:29When I came to introduce myself earlier, the way you spoke to me was very disrespectful.
01:35You didn't really give me a reason.
01:37You simply looked at me and told me to go away.
01:40And then I watched the way you just greeted my colleague.
01:45The shift in your posture, the smile, the joke.
01:51She hadn't done anything different from what I did.
01:53The only difference was visible from across the aisle.
01:57I'm not asking for anything.
01:59I'm simply naming what I observed because I think it deserves to be named.
02:03Okay.
02:06Well, I think you're being oversensitive.
02:09I don't.
02:10I was direct.
02:12That's how I communicate.
02:13I have high standards.
02:14I make them known.
02:16I don't even know what this is.
02:17If you can't handle the pace of a first class cabin, that's something you should discuss
02:21with your supervisor, not with a customer.
02:24I am so sorry.
02:25Today has really just been a lot.
02:27We got married this morning.
02:28It's been a very long day.
02:30I swear he's usually not like this.
02:32I'm sorry.
02:36I need you to explain what you just did.
02:39I'm on a flight, on my honeymoon.
02:42Can we possibly-
02:42Explain it.
02:45I was direct, okay?
02:47I have high standards for service.
02:49I pay a significant amount for this cabin, and I don't think it's unreasonable to expect
02:54a certain quality of experience.
02:56First class is first class for a reason.
02:59You refused to let her take your drink order before she had done a single thing wrong.
03:04Before she had done anything at all.
03:07She introduced herself, and you told her to go away.
03:10I didn't say go away.
03:11I said I would wait for someone else.
03:14Why?
03:14I told you, the service was-
03:16No!
03:17There was no service yet.
03:19She hadn't served anything.
03:21And then the second Wendy showed up, you were all smiles and jokes.
03:24Good girl?
03:26You hadn't evaluated Wendy's service either.
03:30You hadn't evaluated anything.
03:32You just looked at their faces and you made a decision.
03:35I don't know where this is coming from.
03:37This is our wedding day.
03:39Yeah, I know what day it is.
03:41So maybe we just table this and enjoy-
03:43I heard what you said under your breath.
03:45After she walked away.
03:46You're reading into things.
03:48You-
03:48I was sitting.
03:49Right next to you, Gary.
03:51I didn't mishear it.
03:52I've been sitting here trying to find any other interpretation, and I can't find one.
03:57I've been going back through things in my head.
04:00Small things.
04:01Things I dismissed.
04:03Things I explained away, and things I told myself I was reading wrong.
04:08Or being too sensitive about.
04:11And sitting here, I'm realizing that I have been doing that for a while.
04:16That I got very good at it without noticing.
04:20And I don't want to do it anymore.
04:22What I saw back there was not stress.
04:23It was not a bad mood, or a long day, or first flight nerves.
04:28The way you spoke to her.
04:30Or didn't speak to her.
04:33And the instant transformation when the other flight attendant appeared.
04:38That was racism.
04:41I'm not throwing the word at you.
04:43I'm not trying to win an argument.
04:45I am telling you what I watched with my own eyes on our wedding day.
04:49Because I think you need to hear it, and it be said out loud.
04:53By someone who is not going to dress it up to you.
04:56Well listen, I don't even want to dignify.
04:59That is an enormous overreaching-
05:01Don't!
05:02You are going to call her over, and you are going to apologize.
05:06Not an, if you felt an apology.
05:09Not a, sorry you were offended apology.
05:12A real one.
05:14Absolutely not.
05:16Gary.
05:16I'm not going to be managed, and told what to do, by my wife on the honeymoon that I paid
05:24for!
05:25Then do it as a human being.
05:26Not as my husband.
05:28You humiliated someone who was just doing her job.
05:31So you don't get to order a McAllen and pretend that that didn't happen.
05:37Fine.
05:45Okay.
05:47Listen lady, I just wanted to say earlier, if things came across badly.
05:51If you thought or felt, you know, that I was being a little mean or whatever.
05:57It was not my intention to make you feel like that.
06:00If you felt that I was being disrespectful.
06:02If you thought that I was being very successful.
06:05You know, I guess sort of in my imagination.
06:06I can kind of see, I can kind of see that.
06:09And I just want you to know, if that was your experience.
06:13Not what I wanted.
06:14My bad.
06:16Hope we can kind of just keep on going.
06:18Good enough?
06:22I appreciate the attempt, but I don't accept that.
06:26What do you mean?
06:27I just apologized to you.
06:29What more, what more could you possibly ask for?
06:31No.
06:31You said if you felt and if things came across a certain way.
06:36That's not an apology.
06:38That's a description of my emotional state being offered back to me as though I'm responsible for it.
06:44You didn't say you did anything wrong.
06:46You said, I felt something.
06:48Those aren't the same thing.
06:50And I think you know that.
06:51You didn't.
06:52Now, I don't hold grudges.
06:54That takes a lot more energy than I have.
06:57But, I'm also not going to accept something that isn't real and pretend that it satisfied anything.
07:03Because it didn't.
07:04And it shouldn't.
07:05Can you believe this?
07:08You know what?
07:10You should be grateful that I said anything at all.
07:13Because I certainly didn't have to.
07:16She made me and I did it for you as a courtesy.
07:19You're standing here telling me that it's not good enough?
07:22You want honesty?
07:23Okay.
07:24Here's some honesty.
07:25You people are always looking for something to complain about.
07:29You want to know what I really think?
07:31I really think that you should be grateful to have a job here at all.
07:36Listen to me, sir.
07:37Okay, I have been recording this for the last several minutes.
07:40I flagged this through crew communications before I came over.
07:44There will be people meeting this flight at the gate when we land.
07:47Who are you?
07:48You cannot do that.
07:49That's illegal.
07:50You have no right to that.
07:51I have the right.
07:52And you're welcome to call my bluff when we touch down.
07:54And I want a divorce.
07:57What?
07:57I want a divorce.
07:59Listen.
08:00Whoa.
08:01Whoa.
08:02We've been married for six hours, okay?
08:04It's six hours.
08:05You're being-
08:06I know exactly what I'm doing.
08:08You are humiliating me in front of the entire cabin.
08:12No.
08:13You did that.
08:14You did all of that.
08:15I watched you do it.
08:17You're being dramatic, Melissa.
08:19You're throwing everything away over nothing.
08:21You will regret this.
08:22You have no idea what you're doing right now.
08:25Per our crew authority for conduct in this cabin,
08:28you are being moved to economy for the remainder of this flight.
08:31I need you to gather your personal items now, please.
08:34Uh, no.
08:35I don't think so, okay?
08:36I paid for a first class seat.
08:37I have a right to-
08:38You are in a first class cabin.
08:40This is how first class cabins are maintained.
08:43Your things, please.
08:44No.
08:45I want to speak to whoever is actually in charge here.
08:48I want the supervisor.
08:49I want to talk to a man, honestly.
08:50I am someone in charge here.
08:53Your things.
08:56This is ridiculous.
08:59You too.
09:00Oh.
09:01Don't forget this.
09:02You're going to regret this for the rest of your life.
09:07I owe you an apology.
09:10A real one.
09:12Not whatever he tried to offer you.
09:14I am so sorry for what happened on this flight.
09:17I am sorry it happened at all.
09:20And I'm sorry it took me as long as it did to say something out loud.
09:23I've been sitting here going back and forth a lot and realizing that I've been doing the quiet version of
09:29what he did.
09:30Explaining it away and not looking at it.
09:32And that is not good enough.
09:35I know that.
09:36But listen, you don't need to apologize for somebody else's choices.
09:40It's okay.
09:40I know.
09:41I just want to.
09:42You know, it mattered that you eventually made your own.
09:46I genuinely hope the rest of your life moves better than the last two hours.
09:50Next time, I'm going to choose better.
09:53Why don't we go get us some champagne to celebrate your freedom?
