00:00A customer walked up to our drive-thru window on foot
00:02holding a crushed, faded soda cup
00:04demanding a free refill.
00:06Our cup design had literally changed colors two weeks ago
00:09and his cup was practically disintegrating in his hand.
00:13When I told him free refills are only valid
00:15for the same dine-in visit,
00:16he threw a tantrum,
00:18screaming that our sign says unlimited free refills
00:21with no time limits.
00:22He showed the sticky, crumbled cup
00:24directly toward my face and yelled,
00:26fill it up or call the cops.
00:28My shift supervisor walked over,
00:30took the cup and inspected the bottom.
00:32Printed right on the cardboard base
00:34was the original order date stamp from three months earlier.
00:37My supervisor dropped the cup straight into the trash can,
00:40closed the sliding drive-thru window
00:42and locked it right in front of him.
00:43The guy kicked the curb into feet and walked away.
