00:02Last month Liz Cullen injured her knee, falling to the floor in excruciating pain.
00:08Immediately I was in tears because it was 10 out of 10 pain as far as I thought.
00:14She called an ambulance. It took 12 hours for a solo paramedic to arrive in a four-wheel drive.
00:20By that stage I was willing to get to hospital any way I could.
00:24He and Ms Cullen's daughter used this office chair to wheel the 63-year-old outside before taking her to
00:32hospital.
00:33It was just stretchers and ambulance people lining both sides of the room.
00:38Further north, Cairns resident Jill Nell says she feels lucky to be alive after her wait.
00:45Two weeks ago the 71-year-old went to an urgent care clinic unwell at night.
00:50I went in to see the doctor and he took the blood pressure, my blood pressure, and it was 220
00:57over 100.
00:58And I've got a nursing background so I knew that was really, really high.
01:02With the 71-year-old in danger of life-threatening complications, the doctor called triple zero.
01:09Still waiting for an ambulance more than two hours later, he drove Ms Nell to hospital himself.
01:16I'm very grateful to be able to be sitting here telling you my story, Emma, because I am critically aware
01:22that there are people who haven't made it and it's their loved ones that are telling their stories.
01:26An ambulance spokesperson says both patients were triaged based on the information provided and received appropriate clinical oversight during very
01:36busy periods.
01:38These cases have come to light after Brisbane man Nick Bradford was found dead in his home hours after calling
01:45for help.
01:46Despite its pre-election promises, ambulance ramping has yet to meaningfully improve under the LNP.
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