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Sega's updated version of Total War: Shogun 2 launched on October 13, but things quickly went wrong. Facing overwhelmingly negative Steam reviews, complaints about bugs and graphical problems, and controversy surrounding the use of AI-upscaled artwork, Sega has announced plans to temporarily pull the Complete Edition from sale.

In this video, we look at what went wrong with this updated release, why players are so frustrated, the controversy over removing the original version from sale, and what Sega plans to do next.

Was this update something Total War: Shogun 2 actually needed? And is the problem with AI in gaming the technology itself, or how companies choose to use it? Let me know your thoughts in the comments!

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Transcript
00:00Sometimes, a company takes a beloved game, gives it a fresh coat of paint, and delivers something that makes fans
00:05want to revisit an old favorite.
00:07And then there are times when a company takes a game that people already love, makes changes nobody asked for,
00:13introduces a collection of problems, and somehow makes the experience worse than what came before.
00:19Unfortunately, Sega's updated version of Total War Shogun 2 seems to fall into that second category.
00:25The release has received such a negative response from players that Sega has announced plans to temporarily pull it from
00:31sale while it investigates the problems.
00:34And when you consider what went wrong, this situation raises some serious questions about quality control, pricing, and the way
00:41publishers are handling their older games.
00:44For those unfamiliar with the game, Total War Shogun 2 originally launched in 2011 and became one of the most
00:50celebrated entries in Creative Assembly's long-running strategy franchise.
00:54Set during Japan's Sengoku period, the game puts players in control of a clan fighting to unite the country under
01:01its rule.
01:01It combines turn-based campaign management with real-time battles featuring enormous armies, tactical positioning, and carefully coordinated attacks.
01:10More than a decade after its release, Shogun 2 still has a dedicated following, and many players consider it one
01:16of the high points of the series.
01:18That's important because this wasn't a forgotten game desperately in need of a complete overhaul to attract attention.
01:24It was an established classic that people were still happy to play.
01:29On October 13th, Sega released what it described as an updated, enhanced, and complete version of Total War Shogun 2.
01:36In theory, that sounds like a reasonable idea.
01:39PC games can benefit from improvements that help them run properly on modern hardware, and a definitive edition can be
01:45a convenient way for new players to experience an older release.
01:49But an updated edition needs to deliver on those promises.
01:52Players aren't paying for a new version simply because the publisher has put a different label on the product.
01:57They expect a stable game, meaningful improvements, and a reason to choose the new release over the version that has
02:03been available for years.
02:05According to the response from players, this release failed to meet those expectations almost immediately.
02:11The complaints weren't limited to one minor technical problem.
02:15Players reported graphical issues, new and existing bugs, and an interface that made the experience worse rather than better.
02:21The Steam reviews quickly turned overwhelmingly negative, with the updated edition reportedly sitting at just 17% positive reviews out
02:30of nearly 2,000 at the time of the original report.
02:33That's a terrible response for any release, but particularly for an updated version of a game that already had an
02:39established reputation.
02:41When a publisher revisits a classic, the expectation should be that the game will be at least as enjoyable and
02:47functional as before.
02:48Instead, players were left questioning why they should accept a version that introduced new frustrations into an experience they already
02:55knew and loved.
02:57Then there's the controversy surrounding the game's artwork.
03:01One of the most criticized aspects of the release is the apparent use of generative AI upscaling to enlarge artwork
03:07from the original game.
03:08Some of those images reportedly looked distorted or unnatural, suggesting that the results were subjected to adequate quality checks.
03:15Other sections of the in-game encyclopedia apparently still display the original images at their original tiny size, leaving players
03:23with an inconsistent presentation.
03:25So instead of receiving a carefully polished visual update, players encountered artwork that could look worse in some places and
03:32barely updated in others.
03:34For a release advertised as an enhanced, that's an embarrassing result.
03:39And here's where I think it's important to make a distinction.
03:42I don't believe using AI as the tool automatically makes a game bad.
03:46Technology can be useful when it helps developers accomplish something that would otherwise be difficult, time consuming, or prohibitively expensive.
03:54But using a tool isn't the same as using it well.
03:57If AI upscaling produces images that look ridiculous, those images should be reviewed and corrected before the game ships.
04:04If the results don't meet the standard of the original artwork, the developer needs to find a better solution.
04:10The problem isn't simply that a particular tool may have been used, it's that the finished product reportedly contains obvious
04:16quality issues that should have been caught before release.
04:20There's also a transparency question.
04:23The report noted that Sega's response didn't address the AI controversy and the Steam store page had not been updated
04:30with the required AI declaration at the time of publication.
04:33Questions have been directed to Sega and Creative Assembly about both the use of AI and the missing disclosure.
04:40That leaves players with a legitimate concern.
04:42If a publisher is selling an updated version of a game and using AI-generated or AI-assisted artwork as
04:49part of that release, shouldn't customers be told clearly what they're buying?
04:53Players can then make their own decisions about whether those changes are acceptable.
04:58Transparency shouldn't be treated as an optional extra, especially when a controversial production choice has become one of the biggest
05:04talking points surrounding the release.
05:07But the artwork and bugs weren't the only reasons players were angry.
05:11Sega also removed the previous version of Shogun 2 from sale when the complete edition arrived.
05:17That meant customers looking to purchase the familiar original no longer had the same option available to them.
05:22Instead, they were directed toward the updated release, which was priced at $40 according to the report.
05:28This is where the situation becomes particularly frustrating.
05:31If the original version already offered a satisfying experience, why remove it from the store before establishing that the replacement
05:38was ready?
05:40A remaster or enhanced edition should ideally give players another choice, not take away the version they already trust.
05:47There are plenty of reasons someone might prefer the original release.
05:50They might like how it looks, want to avoid changes to its artwork, or simply want a version with fewer
05:56technical headaches.
05:57Removing that option while charging a significantly higher price for a troubled replacement makes the decision look especially difficult to
06:04justify.
06:05If you're going to ask customers to pay more for an older game, the improvements need to be clear, substantial,
06:11and worth the money.
06:13The comments surrounding the release reflect that frustration.
06:17One player argued that Shogun 2 didn't need a remaster in the first place because it still looked and played
06:22well.
06:23Another described the release as a low effort cash grab, while other commenters questioned whether the buyers who retained access
06:29would receive refunds.
06:30There was also speculation that Sega might eventually correct the problems and release the game again with one commenter comparing
06:37the situation to Cyberpunk 2077's troubled launch and subsequent improvements.
06:42These are individual reactions, not proof of what Sega intended or what will happen next, but they highlight the central
06:49issue.
06:50Players felt like they had been given little reason to trust the new edition.
06:54Personally, I understand the argument that Shogun 2 didn't need a major visual overhaul.
06:59Not every older game needs to be remade, remastered, or repackaged just because a publisher sees an opportunity to sell
07:05it again.
07:06Sometimes the smartest move is to make sure the existing version works properly on current systems, address compatibility problems, and
07:13leave the rest of the experience alone.
07:15There is absolutely room for improvements to older games, but those improvements should respect what made the original successful.
07:22If an updated edition introduces new bugs, questionable artwork, and a higher price without delivering a consistently better experience, that's
07:31fair to X whether the project was necessary in the first place.
07:34Following the backlash, Sega acknowledged that the complete edition had fallen short of both player expectations and the company's own
07:41standards.
07:41The company said it had seen the feedback, comments, and reviews and agreed that the current experience wasn't where it
07:48needed to be.
07:49Sega also announced that it was working with platform holders to temporarily remove the game from sale while it investigated
07:55the issues.
07:56According to the statement, players who had already purchased the complete edition would retain access to it.
08:01Sega said it was working with its development partner to identify the causes of the problems, deliver improvements, and bring
08:07the game up to the quality standards expected of the Total War franchise.
08:12That response is a step in the right direction.
08:14A publisher shouldn't ignore overwhelming criticism when a release clearly isn't meeting expectations.
08:20Temporarily removing a problematic product while investigating and fixing its issues is more responsible than continuing to sell it as
08:27though nothing is wrong.
08:29However, acknowledging a problem after launch is not the same as preventing it from happening.
08:33The bigger question is how this version reached the market in the first place.
08:37Were the technical issues missed during testing?
08:40Were the graphical changes reviewed carefully enough?
08:43Did the people responsible for approving the release compare the finished product with the original?
08:48We don't have all the answers, but these are exactly the kinds of questions a situation like this raises.
08:54Sega also announced plans to reinstate the previous version of Shogun 2 for sale.
08:59That's another welcome decision because it restores a choice that customers should arguably never have lost in the first place.
09:05People who want the classic experience should be able to purchase it, particularly while the replacement is being investigated and
09:12improved.
09:12The key word here though is plans.
09:15The announcement describes the intended direction rather than confirming that every change had already been completed.
09:21Players will need to see the original version returned to the store and the complete edition receive meaningful fixes before
09:27they can judge whether Sega has fully addressed the situation.
09:31There's also the question of refunds.
09:33The statement said existing buyers would retain access, but that doesn't automatically answer whether customers dissatisfied with their purchase will
09:41receive refunds or how those requests will be handled.
09:44Some commenters were understandably skeptical about keeping access being presented as a positive outcome when they had paid for a
09:51product that didn't meet their expectations.
09:54Access to a game is useful, but it isn't a substitute for fixing the product or clearly explaining the options
10:00available to unhappy customers.
10:01Sega's next steps matter just as much as the initial announcement.
10:07Ultimately, the story is about more than one disappointing release.
10:10It's about how publishers handle games that already have a loyal audience.
10:14There's a real opportunity in preserving older games, improving compatibility, and making them accessible to people using modern PCs.
10:21But that opportunity comes with a responsibility to protect the quality of the original experience.
10:26A classic isn't automatically improved by changing its artwork, introducing new systems, or giving it a more expensive edition.
10:33Sometimes the best thing a publisher can do is make a few necessary improvements, test them properly, communicate honestly with
10:40customers, and avoid changing things that don't need to be changed.
10:44And I think that's the lesson Sega should take from this.
10:47If you're going to revisit a beloved game, make sure the new version actually give players something worthwhile.
10:53If you're going to use AI-assisted tools, check the results and be transparent about their use.
10:58If you're going to charge more, make sure the improvements justify the price.
11:03And above all, don't remove a well-liked original from sale until you're confident the replacement is ready.
11:09None of those expectations should be unreasonable.
11:12Now, I want to hear from you.
11:14Do you think Total War Shogun 2 needed an updated edition in the first place?
11:18Or should Sega have left the original game alone?
11:21And when it comes to AI and video games, is the problem the technology itself or how publishers use it
11:27and communicate with their customers?
11:28Let me know your thoughts in the comments below.
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12:05Thank you for watching and until next time, game on!

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