00:00if you have lost access to the email and phone number linked to your account recovering your
00:03instagram profile requires using instagram's built-in account recovery and identity verification
00:08workflow follow this step-by-step guide to submit a support request open the instagram app on your
00:15mobile device ideally the same phone or device you use most frequently to log into that account
00:19on the login screen tap forgot password under the login fields or get help logging in on android
00:26enter your instagram username and tap next or continue when the recovery screen displays mass
00:32details of the old email or phone number you no longer have tap try another way at the bottom
00:38beselect no longer have access to these or choose the support hacked route if available on your screen
00:44follow the on-screen prompts to submit a support request people will typically be asked to provide
00:49a safe accessible new email address where instagram can contact you complete the security verification
00:55capture i'm not a robot to account contains photos of you instagram may prompt you to submit a video
01:01selfie turning your head in different directions this allows their automated system to verify that
01:06your face matches the photos on the profile once submitted instagram review teams typically take
01:11anywhere from 24 hours to three four working days to analyze your identification request they will email
01:18you a secure password reset linked to your new contact email if the verification succeeds are you stuck
01:24on a specific screen or error message does the account have photos of you on it which helps with the
01:29video
01:29selfie verification and that's the full picture if this saved you a search hit like and subscribe
01:35one clear answer every day see you in the next one
