00:00We have different programs running simultaneously while we're here.
00:04The Manila Center is also working other areas, other sites.
00:08So there's really a lot of opportunity to keep working with Watson.
00:12In fact, we're looking forward to continuing this partnership with them.
00:15Because from here on, cleft care continues.
00:19In fact, what we have seen yesterday, we had a lot of patients come here from different areas.
00:24And today, despite this just being a walk-in opportunity for possible patients, there are still a lot of people
00:31who came.
00:32So that means that their work really doesn't stop.
00:34The service to be provided will never end, in a sense.
00:38And that's why the partnership with Watson's can still continue beyond this week.
00:41In fact, that's the plan that we keep on working together.
00:45Because even cleft care that we offer here in Operation Smile for the Beast is really not just a one
00:50-time thing.
00:51It's not just the surgery.
00:52We also provide speech therapy, nutritional assistance, and even assistance to the families.
01:00Because it really takes a village to form the children, to help the children beyond the surgery.
01:06So the partnership is really going to go on and on and on.
01:10Because we believe that Watson's is also one with us in that desire.
01:15So we are doing a total of 185 surgeries this year.
01:21And that is aligned with actually the 185th anniversary of Watson's as a company.
01:28So we really wanted to be able to stretch the number of patients that we can help.
01:35So by the end of the year, we're looking at being able to have done 2,689 surgeries.
01:43So imagine almost 3,000 children also have been transformed, I guess, in a way, know their lives through the
01:54partnerships that we've had.
01:57So that's a little bit about what we've been doing.
02:01And we're very excited to finally be here in Cebu and have that mission here.
02:07Because it's also our first time in this beautiful facility of operations.
02:17Just a follow-up question from what you've told us, ma'am.
02:22You mentioned that employees are volunteering.
02:28So with that, how have this experience shaped the way your people view community engagement?
02:35And Watson's roles in supporting Filipino families?
02:39Hmm. Okay. So for that one, I think Ms. Adele and I were actually having a discussion about this.
02:47Maybe on my side, what I can share is that we talk to our volunteers after they've experienced the missions.
02:56And we really see that this is a way for them to enrich themselves outside of work.
03:01When we're so busy at work, it's like we're so focused.
03:05Like, no, I need to do well in my work, in the store, ganyan.
03:13But opportunities like this allow them to ground themselves and again realize,
03:19oh nga pala, what we're doing here is bigger than what I'm doing in the store.
03:25So I think that's a way to extend the experience beyond just work, but medyo holistic na yung approach.
03:34And I think Ms. Adele also has something to add.
03:37And I think, though, for operations people, every day they're in the store.
03:41You're not just talking to the store, but even like, now you have that experience.
03:44Just hearing their stories, what they went through.
03:46And it makes them grounded.
03:48And you'll also realize that in this kind of service, really genuine care for people, really what matters.
03:56And it resonates to them because some of our volunteers are part of themselves.
04:00So they have that feeling of, I should be more empathetic with our customer.
04:04And just, not just doing the usual service, it goes beyond that.
04:09And that's the kind of culture that they wanted to really impart.
04:14We care, we truly care.
04:16Not just talking to the culture, but really a genuine care.
04:20And for them to realize that this is our purpose of really, really to care for our customer
04:25and to be able, in our own little way, help customers and even children with like this.
04:32And that's something that they wanted to impart for our team.
04:36In relation to that, what makes this kind of partnership particularly meaningful for WhatsApps
04:42and its teams here and so on?
04:44Yeah, it's really meaningful because it's very much unlike with our workshop, putting a smile
04:49on our customers and faces.
04:51And as we've worked with the OSX.
05:05Let's have a look.
05:22Let's go to the OSX.
05:25You
