00:00A paying customer is better than a non-paying customer.
00:02Right. PSL holders.
00:06Who is complaining about the lack of ability to get water?
00:10PSL holders.
00:11It's not Channel 2. It's not Nate Benson at Channel 2.
00:14It's not Tim Graham of The Athletic. It's not WGR.
00:17This was a story that came from the fans who were complaining about...
00:21They said they were able to bring...
00:22Their reps told them they could bring water bottles,
00:25and then they got to the stadium and they were told no.
00:27There's no access to water.
00:28We just are PSL holders who want to get answers to our questions.
00:34Everybody's confused, and we are so frustrated
00:37that we are now going to the media for help.
00:40Right?
00:40And so the media then reaches out to the Bills,
00:43and this is what journalism does.
00:44It's a public service.
00:45And the Bills ignored Nate Benson at Channel 2 for four days, three or four days.
00:50Reached out to him first time on Friday,
00:52which happened to be, perhaps coincidentally, perhaps not,
00:55the first snarky tweet from the Highmark Stadium account of a water bottle cap saying,
01:01we've just averted the crisis.
01:02We picked up this water bottle cap on an otherwise pristine, like,
01:06hey, crisis averted.
01:07Don't send your complaints about this water cap.
01:09I'm going to rewind.
01:10Bottle cap.
01:10Should I completely understand the joke that's attempting to be made,
01:13or that they're attempting to make there?
01:15It's almost like it was an audience of one.
01:16Like, hey, Nate Benson, look at this.
01:17If it, maybe the timing was off.
01:19But does the joke make sense?
01:20Is there a funny part to it?
01:22Yeah, because they're victims.
01:22Because I don't get it.
01:23They're victims.
01:24And they want to be like, hey, and it's a passive-aggressive thing
01:28because the Bills are popular.
01:29They're 3-0.
01:30They have Josh Allen, and they can pull on all these threads.
01:33And they think they're doing it.
01:34They think they have the power of the public behind them and their fan base.
01:37Bills Mafia rally behind them.
01:39All we need to do is make fun of something,
01:41and everybody's going to get behind us and also make fun of it.
01:45And that, to me, I'm not conflating these two things,
01:49but when you hear about abusive relationships, this is a symptom of it.
01:54You know what?
01:54If you're going to raise a concern, we are going to belittle you for it.
01:58We are going to make fun of you, and we're going to,
02:00even though you're a PSL holder, in Brad Ryder's mind, a better fan than most,
02:05if you dare to have a complaint or ask for something,
02:09we are going to put you in your place,
02:11and we're going to turn other fans against you.
02:13So that way, when you go get your cup of water,
02:15and we have our video that makes it seem like you're a child,
02:17hey, everybody, let's go look at how to get water.
02:22Oh, you grab this cup.
02:23Oh, look, just like you would at home for your three-year-old.
02:26Oh, hey, honey, maybe you need to step up on your little stepstool
02:29to get to the faucet.
02:31Here's how you put water in your cup.
02:33Oh, now let's go back to your...
