00:00So tell me then, you just mentioned something that I've been experimenting with personally recently, is the ability to use
00:05AI to analyze conversations and to see what the sentiment, what the emotions are.
00:10Is this something you do as well then?
00:11No, we do not.
00:12Well, I'm doing it in the raw way where we'll listen to the cause and we'll analyze the soft skills
00:18and the specific vocabulary.
00:20But no, there are some programs out there that literally will break it down for you and tell you about
00:25it.
00:27And that's fine.
00:28Yes, there are programs doing that.
00:30Could that replace me one day?
00:32I guess.
00:33Yeah, sure.
00:34But as I say, that's like the YouTube instructional video compared to Mrs. Jones coming to your house to teach
00:40a piano.
00:41I'm telling you, there are people out there that will want this niche.
00:45There are people out there that will still, even if it's one tenth of one percent, I'll still be a
00:50millionaire in the business.
00:51There are people that want to press zero and speak with someone and want to go old school, Sepia photo,
00:57where it looks like old Western.
00:59I mean, there's markets for everything, but they're going to overplay this.
01:04They really are because when you start doing too much of it, then it's going to lose its luster.
01:13People are then specifically are going to look for something else for the experience.
01:19So be careful of that.
01:21But the worst thing you want to do is cut all of us from the team because then we might
01:27just say, you know, I'm going to go down to Mario's Pizza because Mario is actually there.
01:33And I get to meet his wife, you know, she's right there at the register and everyone's at the restaurant
01:38that knows my name.
01:40I think I'd much rather do that than do a kiosk, swipe the card, pick up my food in a
01:45certain section and go sit at a table by myself.
01:48Yeah, you want to eat food like that? Fine.
01:50But I don't want to do that anymore.
01:52I really want to smell the pizza and see the guy throwing it in the back in the kitchen.
01:57It's about the experience. It's about the atmosphere. It's about everything that goes with it.
02:00It's not just eating the pizza. There's so much more to it.
02:03There's so much more to it.
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