Learn how to say thank you clip (8_27-10_03)

Richard Blank

The Corporate Life – Billion Dollar Conversations. Breaking the Rules of Business: Leadership, Risk & Bold Decisions | Richard Blank  In this episode of The Corporate Life, host Hina Siddiqui sits down with CEO Richard Blank, a visionary entrepreneur who traded his life in the States at 27 to build a call center empire in Costa Rica. Richard shares his story of breaking business rules and challenging the status quo by infusing human connection and play into a traditionally sterile industry. Learn how he used bold decisions and non-conformist leadership to "shine like the sun," creating a vibrant culture for over 10,000 employees.  Key Takeaways  Richard explains how thinking differently in business involves using empathy and active listening to de-escalate conflict and build self-reliance.  He emphasizes that playing bigger means taking "scary" risks to move out of your comfort zone and achieve true personal freedom.  Finally, he discusses why modern leaders must prioritize making others happy to ensure a "happy circle" that fuels long-term success.   Episode Highlights  Richard describes his journey of challenging the status quo by replacing gray cubicles with a neon-lit sanctuary of vintage pinball machines and jukeboxes He opens up about the resilience equired when nearly losing his business and how bold decisions guided his leadership through the chaos of COVID-19.   Timestamps   00:00 - Introduction to The Corporate Life  01:10 - Moving to Costa Rica and the "Shine Like The Sun" anthem  03:30 - Breaking business rules with arcade machines and jukeboxes  09:40 - Training 10,000 voices and claiming your own 12:30 - Thinking differently in business to overcome family pressure  18:20 - Weathering the storm after losing a major client  22:52 - This or That: Rapid fire game  33:00 - Final message on non-conformist leadership and making people happy   https://youtu.be/kiXRwroNxTk

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00:00Of course it's like a lot of things keep going on there like I just would not like to get

00:05there but

00:05then it was like very stupid sad stories of my career but then I'm really grateful for all that

00:12I learned there because it's like like I believe that life teaches you at every stage and stuff

00:20so it's always good to go through all those experiences in order to be or do what you are

00:26being or doing right away it does yeah I think it makes you a very proficient speaker you speak

00:33English beautifully I can imagine oh really it's not my it's not my first language I you know that

00:39but do you want to know something about your accent I consider it a verbal beauty mark

00:45so just that for me my accent sounds exotic to your culture and so each one of us has our

00:53special sauce yes yes but exactly for you um I realized something else you could see it as a

01:03transitional job where someone like may I could see if I can adjust the industry just a little bit

01:09you're still that void still making and receiving calls but is there any chance we can loosen it up a

01:16bit and give it some wiggle so at least it's not so rigid and it's not so rehearsed or we're

01:23just

01:23reading off and keep saying I'm sorry yeah yeah so for no reason right you just need to keep saying

01:32thank you and sorry and I I don't really like to say all those things now

01:36you

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