00:00Ricardo Montalban spoke English as well as I did, but he had an accent which made him 10 times cooler.
00:05And so, Mr. Gina, accents are verbal beauty marks.
00:12Your grammar and vocabulary is perfect, but why not have a slight accent, right?
00:17A special sauce.
00:18And so instead of being like every single call center out there that just grinded, brought you in, attrition rates,
00:27and made you hate it,
00:27I wanted to see if I could increase your soft skills, your bedside manner, maybe using certain selective vocabulary to
00:41make your delivery more strategic, more diplomatic.
00:47And so you're a painting.
00:49You're a beautiful painting, not just a print.
00:53Okay.
00:58I'll be here now.
00:58Alright.
00:58Stay tuned now.
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