00:00One word, empathy.
00:04Your AI can gather better than us.
00:07I saw a video the other day of this machine running a half marathon.
00:12They crushed us.
00:13So yeah, machines are taking over.
00:14They'll do non-voice support.
00:16They'll be phenomenal in chat, email, and texting.
00:21They'll even get better on robocalls where it's not uncanny valley,
00:25where they sound almost like humans but still freak us out.
00:27The IVRs, the integrative voice response where you've got to say something,
00:31press, it's frustrating still.
00:33They still don't get your address or your bank number or something.
00:35They'll get it by the 10 years.
00:38But what they're never, ever going to replace is pressing zero,
00:42getting Regina on the line, me being a client for 15 years
00:46at the Rise to Lead company,
00:50and me telling you how much I love the company
00:52or me telling you a problem with my family,
00:55and that's why your business is so important for me
00:59or I need help because something got turned off
01:02and you're frustrated.
01:06I'm going to be a little bit better.
01:07I'm going to be a little bit better.
01:07I'm going to be a little bit better.
01:08I'm going to be a little bit better.
01:08I'm going to be a little bit better.
01:09I'm going to be a little bit better.
01:09I'm going to be a little bit better.
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