00:01Rambling has had a profound impact on Marlene Kasurinen's life.
00:06Drained us completely.
00:07She and her husband Ray lost at least $345,000 at the Hellenic Club.
00:13In 2020, Ray died from suicide.
00:16We were together for 40 years, so it's a long time.
00:21The Hellenic Club has been found to have breached gaming regulations
00:25by allowing Marlene to withdraw beyond the $200 FPOS limit on 45 occasions.
00:31She says club staff showed her how to withdraw up to seven times the limit.
00:35We didn't know anything about the FPOS machines until the club staff people told us.
00:44Marlene says the pokies became her way to deal with the death of her daughter.
00:48It was my way of escaping some horrendous things that had happened in the past.
00:54She and Ray consistently received expensive meals for free, as well as free drinks, cakes and other gifts.
01:01We felt like VIPs. We're treated special.
01:04With hindsight, she feels the club groomed them.
01:07So that we would put more money in the machines.
01:10I was stupid. I felt full of scam and I should have been smarter than that.
01:15The ACT civil and administrative tribunal cleared the Hellenic Club of a regulations breach for not reporting the Kasurinen's problem
01:23gambling
01:23because none of the staff interviewed said they were aware of any signs of problem gambling.
01:29However, ACAT admitted that decision had arisen from vague and uncertain laws.
01:34The regulatory framework does not define what are signs of having a gambling problem, nor does it define behaviours which
01:41may amount to signs of having a gambling problem.
01:44The Gaming Reform Minister says the issues ACAT has raised will be looked at closely once the Hellenic Club's fines
01:50are handed down.
01:51This is really a test case decision.
01:54She says her government will deliver a significant gaming reform agenda in the coming months.
01:59The reforms will require a whole revision of code of practice.
02:05It will be an entirely new structure of legislation and requirements on clubs.
02:12She indicated that could include a ban on all FPOS withdrawals at ACT clubs.
02:17The
02:21You
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