Good time to start up_ clip (18_57-20_28)

Richard Blank

The American Business Podcast. Call Center Business Insights with Richard Blank, Episode 152, Season 5  YouTube-Award-Winning, America's fastest growing educational and independent business podcast network in the age of AI. ABP is a Live-first, unfiltered, unedited, informative and non-political American Business Podcast to share educational content with Today's and Next Generation business professionals, leaders, entrepreneurs, executives and the workforce. ABP supports, promotes and uplifts American Businesses, Nonprofits and Manufacturers in the Age of AI. ABP streams from New York City, the center of global business. If you can make it in New York, you can make it anywhere!   In Episode 152 (Season 5) of the podcast, guest Richard Blank shares that the core secret to his call center success is extending empathy and giving employees dignity. By prioritizing happiness, smiling, and respectful communication, he significantly reduces the industry's notoriously high staff attrition rates. Key Insights from the Episode Prioritize Employee Dignity: Avoid public criticism or making staff feel ashamed, as harsh treatment drives immediate employee turnover. Extend Active Empathy: Counteract heavy competition regarding salaries, locations, and schedules by creating a supportive, emotionally intelligent workplace. Intervene with Compassion: Step in personally when an employee is having a bad day to offer support, which can prevent impulsive resignations. Watch Richard Blank explain how empathy and dignity directly combat the high turnover rates in the call center industry   https://youtu.be/uhC8rh-uF9M

Transcript

00:00Okay, well, we have a little tradition in the American Business Podcast.

00:04I have a question for you coming from our previous guest,

00:07and I'll ask you to leave a question with me in this episode.

00:11So I'll take the question and ask to our coming guest.

00:15Here's the question from our previous guest.

00:18Is it a good time to start a startup company nowadays?

00:24I think carpe diem.

00:26Who knows if we're ever going to be here tomorrow?

00:29And when you say starting a company,

00:30it could just be as simple as just drawing what the logo looks like

00:34or thinking what the jingle is going to be

00:36and what the uniform is going to look like.

00:39It doesn't mean you need to throw $15,000 out on something.

00:42And so it depends on the stage,

00:45but I think today is the best day to start anything.

00:49And depending on your resources and time,

00:52that's where your priorities are.

00:53And my company started, I guess,

00:56from conversations with two or three friends.

00:58I was in between jobs.

01:00They said, do with what you know,

01:01and they started the business.

01:03And it seemed overwhelming.

01:06But where I'm at today,

01:08by owning a call center or server room and staff

01:10was a lot different than it was 18 years ago

01:13when I was renting a turnkey station

01:16at a blended call center,

01:18like an internet cafe.

01:19I didn't have the bells and the whistles.

01:21It's not a private office.

01:24But I was able to scale accordingly

01:28and be responsible with my money.

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