00:01So we've heard a significant more about how many calls to 000 didn't go through on Telstra's
00:09network as a result of this outage that started in the early hours of yesterday. We've now
00:15heard more than 600 calls so that's resulted in Telstra doing legally as they're required
00:20to do more than 600 welfare checks on people and that correlates by what we've heard from
00:26emergency services right across the country. We've had notifications for instance from
00:31000 in Victoria, New South Wales, Tasmania about 000 calls they don't believe were going
00:38through and welfare checks that were needed. In some cases, some dire cases, police had
00:43to do house checks on people. Now we currently haven't heard of any adverse events as a result
00:49of those missed calls to 000. We have put questions to the CFO Michael Ackland as the
00:58Chief Executive of Telstra is still returning to the country from annual leave. Here are
01:04some of the questions that were put to the CFO just half an hour ago.
01:08So we did 639 welfare checks which is where we see there's a failed call. Now that's out
01:14of 33,000 calls that were successfully connected through the course of the day and we're working
01:19through those welfare checks there is still 170 that are with the police and now once we
01:24hand those to police it is it is for them to comment and update on anything that has occurred
01:29there. So more than 600 calls didn't go through to 000 using the Telstra network. Would you describe
01:35that as a failure of emergency services? Any one call is unacceptable. One missed call which
01:42is why we have the welfare check process in place so that we are as rapidly as possible
01:47following up with people whenever there is a failed call.
01:50Will we be given any more information Amelia about what went wrong?
01:56So Telstra says that this issue with 000 calls it is linked to the original issue with Telstra's
02:03outage that emerged more than 24 hours. They're describing it as a secondary issue but also linked
02:09to that original software issue. We have heard various explanations are still no firm concrete
02:15answer on exactly what has gone wrong with Telstra systems. Yesterday we heard about nodes in the
02:21back end of data centres. Today we heard that Telstra systems, the timekeeping systems essentially went
02:28back 20 years in time. So the systems went back two decades and that has thrown the system into chaos
02:35is the
02:36explanation we've just heard from the CFO. Now obviously journalists have asked questions of if we can
02:41have software or these sorts of issues create this sort of chaos nationally. Can we have faith in
02:48Telstra's back end? Here's what he said.
02:50Isn't that a glitch caused this much chaos? Is it a fragile system?
02:55I would say it's a complex system. I think it's robust. There is a lot of redundancy but this was
03:01an unfortunate incident.
03:04Amelia and Michael Ackland also talked about the disruption to train services. Now what's the latest on that in the
03:10state?
03:13In Victoria currently where the V-Line system, that's the regional train network, absolute chaos here. We've had buses replacing
03:22trains as this system which is linked to the Telstra network couldn't essentially run trains. We've had note from V
03:31-Line that from
03:32midday services are starting to come back online. They've said that they expect services to resume fully
03:39by mid-afternoon in time for peak hour. However, they are telling customers obviously to be mindful of potential disruptions,
03:49slower return to services.
03:51It's not just train services in Victoria that were thrown into chaos. We also heard things like the GARN.
03:58The travel train that goes through Central Australia was also thrown into chaos because of this.
04:04We yesterday also heard from businesses and payment platforms that weren't going through.
04:09We heard from taxi drivers who couldn't get payments from their fares. They couldn't communicate with their systems.
04:17We did also have questions that I put to Telstra about whether they're considering the compensation bill that might be
04:23coming through.
04:24No firm figure obviously placed on that yet.
04:26We were at the same time as we wanted to take out a Engineer to protect the PANDEXO shoppers.
04:26We built a PANDEXO bar in a ZOO shopper and a PANDEXO bar in the shopper .
04:27We designed the PANDEXO bar for the PANDEXO bar.
04:28We're using a PANDEXO bar to enhance the PANDEXO bar.
04:28We're also using a PANDEXO bar.
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