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The government is conducting a comprehensive study to strengthen legal protections for victims of cybercrime, with a focus on improving support for those affected by online fraud, says Datuk Seri Azalina Othman Said.

The Minister in the Prime Minister's Department (Law and Institutional Reform) said the study, led by the Legal Affairs Division (BHEUU), would examine laws relating to cybercrime such as online scams and tougher penalties, including caning, as adopted in countries such as Singapore.

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Transcript
00:00One of the things that we hear on the ground is there must be trust for the public.
00:07See, you can have the best law in the world but if the implementation is bad, the public
00:11is not confident.
00:12One example, let's compare Australia and Malaysia when it comes to banking.
00:17If you have a scamming situation for your banking, you call up your bank, the only thing
00:24that they can do is to stop the transaction, correct?
00:26For example, if it's your credit card and then they say that they terminate your services
00:30and that's it.
00:31No way will the bank refund your money.
00:34Betul tak?
00:35Yes, that's correct.
00:36And in our, I don't know, maybe the government will be upset with me after this, from my observation
00:42is that why can't we tell the bank, if we put money with you, can't you give us an insurance
00:46that this money cannot go missing under scamming, for example, because scamming is not the fault
00:52of the users.
00:55But then, compared to Australia, I'm told, but I don't know whether I'm right or wrong,
00:59but in Australia, the bank does reimburse you back.
01:02Maybe the first or the second time that you get to be scammed, but the third time maybe
01:06they will investigate further.
01:08But in our country, I'm told that the bank, it says, well, you keep your money with us,
01:12but if it goes missing, it's not our fault, we can only stop the transaction.
01:15I mean, the representative PDRM is there, kan?
01:16So if you're a scammer, what you do is that you keep moving the money in a fast-paced account.
01:23You move from one account to another.
01:25Impossible for the bank to refund because the bank will say the money comes in, the money goes out.
01:29So what I'm trying to respond to MCMC is to say that everybody goes after MCMC,
01:34expecting MCMC can be the big brother to protect them, to defend them.
01:39But at the end of the day, MCMC now is pushing the responsibility to the platform providers.
01:44So what I'm trying to submit here in conclusion is that the rakyat is feeling that they are being victimized.
01:50So if the law is out there and the enforcement agencies are there, it has to respond in a very
01:56fast pace
01:56for the public, for the rakyat.
01:58Then only the confidence is there.
01:59If not, continuously you'll be the victor because when you go to MCMC, I'm told sometimes,
02:04you have to wait for MCMC to come back to your enquiries.
02:09And we hear stories on the ground, when you have a situation of, for example, you're being victimized,
02:17do you go to the police or do you go to MCMC?
02:20Sometimes when you go to the balai, the balai say, can you go to MCMC?
02:23And then you go to MCMC, MCMC, they say, can you go to the balai?
02:25And this is why the rakyat gets very upset with the government.
02:28You're supposed to solve our problem.
02:30So I'm sounding as if I'm opposition, right?
02:33But I'm just saying generally, whatever law for the government for us to create,
02:38our biggest challenge is the implementation and the fast pace.
02:41It is not the law.
02:42It is basically the public themselves.
02:44So now everybody's asking, should we keep our money in our house?
02:47Don't keep in the bank.
02:48Because the bank doesn't want to give back your money.
02:50But is it the fault of the?
02:51So that's basically the question.
02:53This is more of a moral question I'm asking.
02:55Okay, banggil undang-undang,
02:56nak buat kajian lebih mendalam,
02:59tentang isu mangsa dalam jenayah cyber,
03:02bukan sahaja dalam elemen jenayah cyber,
03:06online harm, digital offenses.
03:08Saya cakap tadi tentang beberapa negara punya binangkuasa macam Singapura,
03:13dia melibatkan hukuman sebat kepada pesalah.
03:17Kita ni hanya kena dendam dengan hukum penjara.
03:20Jadi kajian tu yang kita akan buat lah.
03:22Tambahan juga yang saya sebut tadi tu,
03:25macam UK dengan Australia,
03:28bila mangsa jadi jenayah mangsa dengan penggunaan penipuan dalam talian,
03:35macam bank-bank yang terlibat,
03:36dia pulangkan balik duit mangsa.
03:39Negara kita, bank negara belum membuatkan keputusan tersebut.
03:44Tetapi dalam kajian ni, kita nak buat kajian ni,
03:46supaya kita dapat tengok beberapa negara,
03:49apa jenis hukuman ataupun jenis elemen kepada mangsa.
03:55Yang banyak ada sekarang ni, undang-undang kita ni,
03:58menghukum kepada perpetrator, pelaku eh.
04:01Undang-undang kita banyak kepada pelaku.
04:03Mangsa banyak, dia tak ada apa.
04:04Kecuali dia buat laporan,
04:06lepas tu kadang-kadang duit pun tak dapat balik.
04:08Itu yang kita nak kaji semula lah.
04:10Elemen ni ni.
04:11Itu sajalah kenyataan saya.
04:13Dia dalam kajian lah.
04:17Bahagian haruan undang-undang.
04:19Pasal undang-undang kita ni,
04:20banyak kepada pelaku.
04:21Macam tadi dia bentang kan.
04:24Bahawa kanun keseksaan,
04:25bahawa criminal procedure code,
04:27dia banyak kepada pelaku.
04:29Tapi yang jadi mangsa ni,
04:30kalau kita tengok,
04:31tak ada apa kesan.
04:32Selalu mangsa habis macam tu je lah.
04:34Itu yang saya rasa kadang-kadang,
04:36masa dalam perbahasan
04:39rang undang-undang jenis cyber tu,
04:42minggu lepas tu,
04:43ahli parlimen pun banyak menimbulkan isu tentang mangsa.
04:46Dan kadang-kadang seolah-olah,
04:47kalau kajian terampau fokus kepada institusi seperti bank,
04:53institusi-institusi banyak mendapat perlindungan.
04:55Pelaku pun dia ada undang-undang.
04:56Tapi mangsa selalu tak banyak undang-undang.
04:58Ini yang kita nak buat kajian.
04:59Kajian sahaja eh.
05:00Saya boleh buat kata putus lagi.
05:02Ada lagi? Tak ada?
05:04Kajian ni tengah buat lagi.
05:06Tapi kalau kita simpan duit dekat Australia dengan UK,
05:09kita jadi mangsa dapatlah duit balik.
05:12Kat Malaysia tak dapat duit balik.
05:13Itu kena buat kajian lah kenapa.
05:14Mungkin sistem insurans mereka kan.
05:17Itu sahaja eh.
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