Soft skills are gold clip (16_04-17_44)

When it worked podcast by Julian Leahy. Using a nearshore contact centre to generate sales with Richard Blank.

Success is about moments...

When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.


Cost Savings Of Using Offshore Telemarketers
We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.

Richard Blank, the CEO and founder of Costa Rica's Call Center, has appeared as a guest on the business podcast ⁠When It Worked, hosted by Julian Leahy.The podcast focuses on inviting industry experts to share the pivotal, game-changing moments where their business strategies finally clicked and they overcame the odds to achieve success.

What is Covered in His Appearance During his feature on the show (titled "Using BPO Call Centers to Generate Sales" / "Using a nearshore contact centre to generate sales"), Blank shares key insights from his journey of relocating from Philadelphia to Costa Rica and scaling a multicultural, bilingual call center: The Power of Nearshoring: The distinct financial and cultural advantages of utilizing a turnkey nearshore center in Costa Rica compared to traditional domestic call centers.T

The Human Premium & Tone: Why soft skills, phonetic micro-expressions, proper tonality, and active listening are essential for retention, upselling, and building real human connection in an era dominated by AI and messaging apps. Positive Escalation: A unique sales technique Blank outlines to build rapport with gatekeepers and receptionists before ever pitching to an executive. Gamification and Workplace Culture: How he leverages Central America’s largest collection of restored American pinball machines and antique jukeboxes to reduce agent stress and build a culture of dignity and employee motivation.The Unique Podcast Format True to the signature style of host Julian Leahy, the episode kicks off with an unconventional, Jeopardy-style trivia game to showcase the guest’s quick thinking and personality before diving into the core business masterclass.

https://youtu.be/s5O_Zr6tElI