00:00Hi, it's, um, Kathy, from the cake shop. I've come to collect the payment.
00:05Love, the cake you made, it looked nothing like the pictures.
00:08It was close as I could get.
00:09Okay, but, like, I sent you a picture, I sent you a picture of a cake which I wanted.
00:14You said that you could, yeah, you said that you could make that.
00:17The cake you brought looked nothing like it. You literally ruined our kids' birthday party.
00:22Did you not use the cake?
00:23No, we still used it, but it looked nothing like what we wanted.
00:26Right, the fact that you used it shows you still owe me my payment.
00:31Yes, you sent me a picture. I got it made to the closest I could get.
00:36I delivered the cake. Technically, you should have paid me on delivery, but you didn't.
00:41I've allowed that. You've just admitted you used the cake for your son's birthday.
00:47So, really, you owe me the payment still. So, I'm here to collect the 200 pounds.
00:51Yeah, but, like, what I'm saying is, okay, yeah, is the thing is that we had no choice
00:54because it was the day of the birthday, yeah? It was the day of the birthday.
00:57You actually came a day late. We were supposed to have it, um, we were supposed to have it
01:02the Friday night for the Saturday because, obviously, his birthday party was on the Saturday morning.
01:07Okay, yeah? We sent you a picture of a cake we wanted, but you wanted, like, a big dinosaur
01:12tower cake, yeah? And it looked nothing like what we asked for.
01:17Was there not a dinosaur on it? It might not have been a big one, as you said, but there
01:22was a dinosaur on the cake, and I explained...
01:26Yeah, but why wasn't it, like, the one we asked for? You said that you could do it.
01:29I went and bought the cake, paid my 30 quid, and now I'm asking you to pay me my 200
01:34pound
01:34that you used to go to give me.
01:36Sorry, what? So, so, so, you bought the cake?
01:41Yeah.
01:42Okay, well, you said that you freshly made the cakes.
01:48Yeah, it is freshly made. I didn't say I personally. I said all our cakes are freshly made.
01:56So, I've gone to the place. It was freshly made, hence why it was delivered on that Saturday
02:03morning, because it had just finished being made.
02:06Yeah, but hold a minute. You just said that you paid 30 pounds for it?
02:10Yeah.
02:11And you're trying to charge me 200 pounds for it?
02:15Yeah, you agreed it.
02:17Yeah, but...
02:18So, you owe me 200 pounds?
02:19I agreed for you to make me a freshly made cake.
02:23Oh, you agreed to have a freshly made cake delivered in a dinosaur, which is what...
02:31No, no, but I sent you an example of how I want it to look like.
02:34It looked nothing like what I want it to look like.
02:37It's just smaller than what you wanted.
02:39But the fact of the matter is, I delivered you a freshly made cake.
02:44Now, you bought the freshly made. So, hold a minute. I'm paying you 200 pounds as a delivery
02:49service. How does that make sense?
02:51Delivery service. You have the cake delivered.
02:54I thought that you were making the cake freshly made.
02:57But did I ever once say, I make the cake? No. I said, our. Our. Hence, our cakes are made
03:05fresh.
03:07Freshly made.
03:08But they're not your cakes.
03:10Yes, they are. Because once I've paid for it, it now becomes mine.
03:16Yeah, but you didn't make it.
03:18I never... Oh, we're going round in circles here. I already said to you. I never said once that I
03:24make.
03:25I personally...
03:26You advertise a freshly made cake.
03:28I told you.
03:28Not, not, not store-bought cakes.
03:30Freshly baked. So, I purchased a freshly baked cake that same Saturday morning.
03:36I mean, had it delivered...
03:38Oh, 30 pounds.
03:40It's got to be 170 pounds on top.
03:44It could be 1,000 pound on top if I want it.
03:46There's no law that stipulates how, what percentage I'm supposed to...
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