A Karen harasses a barista in front of everyone, making rude demands, insulting their work, and causing a scene over a simple interaction. She believes her entitlement gives her the right to treat the employee however she wants.
What she doesn’t realize is that her behavior is being watched, and her actions are about to come back to her in an unexpected way.
As the situation unfolds, the powerful lesson about respect, kindness, and the consequences of treating others poorly becomes undeniable, leaving Karen to face the results of her own behavior.
👀 Watch until the end for a dramatic and satisfying twist.
🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode!
#Karma #CustomerService #RespectMatters #LifeLesson
What she doesn’t realize is that her behavior is being watched, and her actions are about to come back to her in an unexpected way.
As the situation unfolds, the powerful lesson about respect, kindness, and the consequences of treating others poorly becomes undeniable, leaving Karen to face the results of her own behavior.
👀 Watch until the end for a dramatic and satisfying twist.
🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode!
#Karma #CustomerService #RespectMatters #LifeLesson
Category
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FunTranscript
00:03I need you to prepare something very specific for me today,
00:06and I need it done quickly.
00:07Oh, hi.
00:08Good afternoon.
00:09I'd be happy to help you.
00:10What can I make for you today?
00:12I need a custom dish with truffle oil, imported
00:15Gruyere cheese, fresh basil from Italy,
00:19and those specialty sun-dried tomatoes, OK?
00:22It's for a very important gathering this afternoon.
00:26I'm so sorry, but those specific ingredients
00:29aren't a part of our regular inventory.
00:31We would need a special order for those items in advance.
00:34That's completely unacceptable.
00:37I'm an influential mother in this neighborhood,
00:39and I have a gathering of equally important women
00:42scheduled for later today, OK?
00:44I need to impress them with something special
00:46from this establishment.
00:48This is extremely important for my social obligations.
00:52I completely understand how important your gathering is.
00:56Unfortunately, specialty ingredients
00:58like truffle oil and imported cheeses
01:00require advance notice for ordering.
01:02I would be happy to suggest some wonderful alternatives
01:05from our current menu that might work perfectly for your event.
01:09No, no, no.
01:10You don't understand.
01:11I thoroughly researched your website before coming in here.
01:14I saw exactly what I wanted listed online.
01:18OK, how hard can it be to get a few simple ingredients?
01:21And this is a coffee shop, not some exclusive restaurant.
01:27I appreciate that you did your research on our website.
01:30And while we do mention some specialty items online,
01:34they require a 24 to 48 hours advance notice for ordering.
01:38This policy ensures freshness and availability
01:40while helping us manage inventory costs as a small business.
01:44This is absolutely ridiculous.
01:48I demand to speak with your manager immediately.
01:53Someone with actual authority will definitely override these absurd policies.
01:59A person in my position in this neighborhood shouldn't have to deal with
02:03this kind of unreasonable treatment from staff.
02:06While I'm working alone today and there isn't a manager available on the premises right now,
02:11I would be more than happy to help arrange a special order for you for a huge future date.
02:16Or I could suggest some delicious alternatives from our current menu
02:19that might work wonderfully for your gathering.
02:22This is completely unacceptable.
02:25I'm going to do something about the situation that will have serious repercussions for you
02:30and this establishment.
02:32You have no idea who you're dealing with or what kind of connections I have in this community.
02:38I'm calling my husband right now.
02:40He's extremely influential in this entire neighborhood
02:43and he will immediately resolve this completely unacceptable situation.
02:49You're about to learn how things really work
02:51when you refuse to accommodate people of importance in this community.
03:00Lindsay, what is it? I'm in the middle of a meeting.
03:03Honey, I'm at that coffee shop on Main Street and the waitress is being completely unreasonable.
03:10She's refusing to accommodate my simple request.
03:13I need you to call the owner or the manager and explain that I require special treatment.
03:19This is for the mother's gathering this afternoon.
03:24Lindsay, I'm extremely busy at work right now.
03:27I cannot deal with your trivial problems without coffee shop service, all right?
03:30Figure it out yourself. I don't have time for this nonsense right now.
03:34But you don't understand how important this gathering is.
03:36I need to impress these women and the waitress won't help me.
03:40Lindsay, handle your own problems without bothering me during work hours. I'm hanging up now.
03:45Wait, you can't just dismiss the situation. I need your support and influence to resolve this matter immediately.
03:51I said I'm busy. Deal with it yourself or go somewhere else. Stop calling me about these ridiculous issues.
03:56How can you be so unsupportive? This reflects on both of us in the neighborhood social circles.
04:02Okay, look, I'm hanging up now, Lindsay. All right, don't call me back about coffee shop problems.
04:09This is unbelievable. Even my own husband doesn't understand the importance
04:13of maintaining social standing in this neighborhood.
04:23Hello, Lindsay. How are you today?
04:26Diana, thank goodness you're here.
04:29You won't believe the unreasonable treatment I've been receiving from this waitress.
04:34Unreasonable? What happened? Did something go wrong with your order?
04:38Yeah, everything went wrong. I came in here with one simple request
04:42and instead of helping, I was met with resistance. Can you imagine?
04:48That doesn't sound like Julia. She's usually very accommodating. What exactly did you ask for?
04:54She absolutely refuses to accommodate my simple request for specialty ingredients for this afternoon's
05:01gathering. It's completely unprofessional. Specialty ingredients? For today?
05:05Lindsay, that sounds last minute. Last minute? Diana, please. Someone in my position shouldn't be forced to plan
05:14days in advance for a community gathering. It's absurd.
05:18We actually encourage everyone to call ahead. I've handled dozens of special requests, but always with notice.
05:25Otherwise, I'd be failing other customers.
05:27Don't twist this around. A good business adapts to its clients. What's the point of a cafe if
05:34it can't provide what people need? I've explained how important this gathering is,
05:39and you simply won't make any exceptions to help influential neighborhood mothers like us.
05:45And if I had caved, other customers waiting would have suffered. That's not fair to them either.
05:51Other customers? Really? Do you know who you're speaking to? My gathering set the tone for this
06:01entire neighborhood. What exactly were you requesting, Lindsay? Truffle oil, imported gruyere, fresh Italian
06:08basil, and specialty sun-dried tomatoes. Okay, basic ingredients for someone in my position to request
06:15from a local establishment. Basic? Those are hardly basic. That's a gourmet shopping list, Lindsay.
06:22Exactly. Look, we stock local cheeses, herbs, and oils, but not imported truffles on demand. That would
06:29require a supplier order. Then why stay in business at all if you can't meet the needs of your wealthier
06:35clientele? Do you want me to take my money elsewhere? I would prefer to keep your business, of course,
06:42but not at the cost of breaking policy and mistreating my staff. I had to place my special
06:47order two days ago for pickup today. That's how it works, Lindsay. You placed an order and she filled
06:55it? So she's willing to bend rules for you, but not for me. No bending of rules at all. Diana
07:04followed
07:04them. She called ahead. That's the only difference. She's absolutely right about the advance notice
07:09requirement. That's standard practice for specialty ingredients at any food establishment. But surely
07:15they should make exceptions for important customers who contribute to this neighborhood's economic
07:21vitality. Lindsay, Julia has done nothing wrong here. She's following appropriate business procedures
07:28that ensure quality and manage costs effectively. I successfully placed my special order by planning ahead
07:34and following proper procedures. The system works perfectly when customers are reasonable. This is
07:41absolutely ridiculous, okay? Both of you will regret not accommodating someone with my level of neighborhood
07:50influence and social connections. I have significant influence in our social circles and there will be
07:58consequences for this treatment. Actually, Lindsay, I need to inform you that you are banned from this
08:05afternoon's mother's gathering until you can demonstrate improved behavior. Your consistently rude
08:11treatment of service workers has been discussed extensively among the other mothers and we've decided
08:17action is necessary. You can't be serious. You don't have the authority to exclude me from neighborhood
08:23social events. I'm the one organizing today's gathering, Lindsay. Your behavior toward wait staff, store clerks,
08:30and other service workers reflects poorly on our entire group. This is completely unfair. I'm being
08:37persecuted for having standards and expectations of quality service. Having standards doesn't mean abusing
08:45people who are doing their jobs professionally and correctly. This neighborhood will hear about how
08:51I've been treated today. Mark my words about that! Thank you so much for saying that. I really appreciate
09:01your support during that difficult situation. You handled that beautifully. Most people would have lost their
09:06patience much sooner than you did. I'd like to pick up my special order now, please. Should be under the
09:12name
09:12Diana Richardson? Of course. Everything was prepared fresh this morning according to your specifications.
09:22Thank you for your attention to detail and excellent service. I want to do something to acknowledge your
09:27professionalism under extremely difficult circumstances today. This is a small token of appreciation for
09:35maintaining your composure and providing excellent service despite Lindsay's inappropriate behavior.
09:41You really don't need to do anything additional. I mean your support was more than enough.
09:46Please. I insist. Open it.
09:52Five hundred dollars? I'm sorry I can't accept this. This is far too generous for just doing my job.
09:59You went above and beyond by remaining patient and professional while being verbally abused by someone
10:05who should know better. This is so incredibly kind of you. I don't know how to thank you properly.
10:13Just keep being the excellent employee that you are. This neighborhood needs more people like you.
10:19And remember, Lindsay's behavior today was completely unacceptable and doesn't reflect how most of us feel
10:25about the hard-working people in our community. Thank you again for everything. Your kindness really means the world to
10:33me after such a difficult encounter.
10:35You're very welcome. Have a wonderful rest of your day.
10:42This is completely unacceptable. I asked you for Dom Perignon and you brought me some cheap substitute. This is absolutely
10:50outrageous!
10:51Ma'am, I brought you exactly what you ordered from our premium selection. The Dom Perignon 2010 vintage that you
10:57specifically requested from our wine menu.
10:59Are you seriously trying to gaslight me right now? I've been drinking premium champagne since I was old enough to
11:05hold a glass. Don't you dare try to tell me what I can and cannot taste.
11:10Ma'am, I have the order receipt right here if you'd like to verify it. It clearly shows Dom Perignon
11:152010 exactly as requested from our Somalia selection.
11:19Don't you dare contradict me. I know what I ordered and I know what quality champagne tastes like. This is
11:25complete garbage!
11:27You're trying to pass off some knockoff as the real thing! Do you think I'm some kind of idiot? I've
11:32been drinking Dom Perignon since before you were born! This tastes like it came from a gas station!
11:39Ma'am, I understand your disappointment, but I assure you this came directly from our temperature-controlled wine cellar. Perhaps
11:45we can arrange for our Somalia to speak with you about the vintage characteristics?
11:49Your Somalia? Your Somalia? I don't need some hotel employee with a fake certificate explaining wine to me! I have
11:59a personal wine collection worth more than your annual salary!
12:02Is everything alright here? I'm Jessica, the Guest Service Manager. How can I help with this situation?
12:09Well, it's about time someone with half a brain showed up. Though I have to say, this place's management looks
12:15pretty young and inexperienced. How long have you been working in the hospitality industry, sweetie?
12:21I've been in hospitality management for over 12 years, ma'am. I'm here to ensure all of us have an
12:27exceptional experience. Now, what can I do to make this right for you?
12:32Finally! Someone with actual authority around here! This completely incompetent staff member has ruined my entire afternoon! I demand he
12:41be fired! Immediately! Right now!
12:44I can't see there's been an incident here. Uh, Miguel, are you right? Were you hurt?
12:51No, ma'am. I'm fine. I'm just trying to clean up safely so no one else gets hurt.
12:55Great. Ma'am, I'm sure we can work this out professionally. What exactly seems to be the problem with your
13:00champagne service?
13:01The problem? The problem? I'm staying in your penthouse suite, the most expensive room in the hotel,
13:09and I'm being treated like some common tourist. I'm spending more money in one week than most people
13:15make in a year. I expect perfect service when I'm paying premium prices. Instead, this moron brings me
13:22cheap champagne and then has the audacity to argue with me about it. Do you know how much I paid
13:29for
13:29that suite? $1,000 per night. $1,000! For that kind of money, I should be treated like royalty,
13:37not somebody from off the street. I demand that he be terminated immediately, and I want compensation
13:46for this trauma. Do you have any idea how stressful this has been for me?
13:51Ms. Halford, I understand you're upset, and we absolutely want to make this right for you. However,
13:57I need to review what happened before making any personnel decisions. Review what happened.
14:03Are you blind? Look at this mess. Your staff is incompetent, and your hotel should be grateful to
14:11have my business. I could ruin this place with one phone call. Do you know who I am? I have
14:18connections
14:18throughout this entire city. I can shut this place down with a single review on social media. You people
14:24should be kissing my feet and begging for my forgiveness. Ma'am, while we absolutely want to
14:31accommodate our guests and provide excellent service, verbal abuse and physical aggression toward our staff is
14:38not acceptable under any circumstances. Abuse! Abuse! I'm the one being abused here by your incompetent
14:47staff and your ridiculous policies. I'm the customer. I am always right. Ma'am, I am sorry you're
14:54unsatisfied. I'd be happy to bring you a different bottle if you'd prefer. Don't you speak to me.
14:58You've done enough damage. I demand to speak to the owner right now, not some middle manager, an actual
15:06owner. Well, the owner isn't available at the moment, but I have full authority to handle guest
15:11concerns. Well, then you better start handling this properly. I'm going to sue this hotel for emotional
15:17distress. Both of you will lose your jobs by the end of the day. Mark my words. I'm calling my
15:22lawyer
15:22right now and my publicist and every travel blogger I know. You haven't heard the last of Patricia Hartford.
15:37Can you believe that? In all my 15 years of hospitality, I've never encountered a guest like that.
15:43Her behavior is unacceptable. I mean, no one should have to bear that in the workplace. Well, do you
15:49think she's actually going to follow through on her threats? Oh, I believe Mrs. Hartford is getting
15:54exactly the treatment she deserves. Yes, I need to contact the board of directors personally. Get me a
16:07meeting with the CEO. I don't care if you have to wake them up. I have been making calls and
16:15you are
16:15going to be very, very sorry. My assistant is contacting the hotel's board of directors as we speak. I also
16:23called my friend who works for the Better Business Bureau and my neighbor who's a city council member
16:27and my personal attorney. You picked the wrong person to mess with. I understand you're upset,
16:33Ms. Hartford. Is there anything specific I can help you with right now to improve your stay?
16:38Yes! I want you to personally bring me a new bottle of Dom Perignon to my room. The 1996 vintage.
16:46Not
16:46that swill you brought before. And I want you to apologize for your incompetence while you're at it.
16:52Of course. I can arrange for champagne service to your room. However, I should mention that our 1996
16:57vintage is quite rare and costs $800 per bottle. Money is no object. Then I want you to arrange for
17:06my spa appointment to be moved to the Presidential Suite. I don't want to leave my room for some
17:11common spa area. I'd be happy to help reschedule your spa appointment, ma'am. However, our spa services
17:18are only available in our designated spa facilities for safety and licensing reasons. Our therapists
17:22aren't permitted to provide services in guest rooms. Are you stupid? Do you not understand what VIP
17:29service means? Rules are meant to be bent for guests like me. I'm not some budget tourist staying in a
17:36standard room. I completely understand, ma'am. Unfortunately, these aren't hotel policies but state
17:42regulations for licensed massage therapy. I'd be happy to arrange a premium spa package in our luxury suite.
17:47This is ridiculous. I'm checking out right now and demanding a full refund for this disaster of a
17:53stay. Your hotel is a joke. Miss Haffer, I understand your frustration with our policies. However, I need
18:00to inform you that we have these guidelines in place for the safety and comfort for all our guests.
18:05You're both completely useless. I'm going to make sure neither of you ever works in hospitality again.
18:12In fact, I'm calling the owner right now. By the time I'm done with the two of you,
18:17you'll be lucky to get jobs cleaning bathrooms at a truck stop. I have influence you can't even imagine.
18:25I've worked at five-star hotels around the world, okay? I have served royalties, celebrities,
18:31billionaires. I've never encountered anyone this entire before in my entire life.
18:34Your behavior is completely beyond unacceptable. She's making threats, lying, being disruptive to other
18:44guests. This can't continue. I think she's actually calling anyone important.
18:50Oh, I think Miss Haffer is about to learn a very valuable lesson about making assumptions.
18:57Well, well, well. I just had a very interesting conversation with the hotel owner. It seems you
19:04two are about to learn a very expensive lesson about proper customer service. I've been promised a full
19:11refund for my entire stay, a complimentary week's vacation here next month, and personal written
19:17apologies from both of you. The owner was absolutely horrified by your treatment of me.
19:23Hmm. Miss Haffer, I'm very interested to hear about this conversation. Could you tell me who exactly
19:30you spoke with? Because I'd like to verify with the owner directly. That's not your concern, sweetie.
19:38What matters is that you're both in serious trouble. I told him everything. Your incompetence,
19:43your rudeness, your complete failure to provide luxury service to a paying customer. If you don't mind
19:50me asking, what was the owner's name that you spoke with? I'd like to make sure we handle this properly.
19:55Mr. Johnson. The owner was Mr. Johnson. He was very upset about this entire situation and promised
20:03immediate action. Hmm. Zofford, I'm afraid there's been a significant misunderstanding because our owner's
20:11name is Miss Elena Rodriguez. There is no Mr. Johnson associated with this hotel. Well, I, I spoke with
20:21someone in upper management. They told me they were the owner. Maybe they were lying to me. Here's the
20:26thing, Mrs. Zofford, I didn't just want to verify your conversation with our owner. I am Elena Rodriguez.
20:32I'm both the guest services manager and the owner of this hotel. I've been working the floor today to better
20:39understand our guest experience firsthand. Something I do regularly to ensure our standards are being
20:45maintained. I've heard every word you've said today, every threat, every lie, every abusive comment
20:52directed at my staff. I've witnessed your entire performance. I've been observing your behavior
20:58all afternoon, Mrs. Zofford. You've been verbally abusive, physically aggressive, dishonest with my staff,
21:06and disrupted to the other guests that are just trying to enjoy their stay. Oh my god, I am so
21:11sorry. I had no idea. I was just having a bad day and took it out on your staff. It
21:16won't happen again.
21:17I promise. Your treatment of my staff and of me is completely unacceptable and violates our guest
21:24conduct policies that you agreed to when you checked in. Please, I understand now. I'll behave perfectly for
21:31the rest of my stay. I'll even tip everyone extra. Just give me another chance. I'm terminating your
21:36stay immediately, Mrs. Zofford. You'll be charged for the full duration of your reservation with no refund,
21:42plus damages for the champagne incident and a disruptive behavior fee as outlined in our guest
21:48conduct policy. Oh, you can't do this to me. I've already paid for the penthouse suite for the entire
21:54week. That's $7,000 plus spa treatments and dining reservations. Exactly. And due to your conduct
22:03violations, you're forfeiting that payment. Our security team will escort you out in 10 minutes.
22:08Please, please, please, please don't do this. I have learned my lesson. I will write positive reviews
22:14online. I'll recommend this hotel to everyone I know. I'll pay extra for the damages. Mrs. Zofford,
22:20treating service workers with basic human respect isn't something you should have to learn at your
22:25age. Actions have consequences. This is financial ruin. I can't afford to lose money. I have credit
22:33card payments too. Please, reconsider. Ma'am, you said money was no object when you were ordering that $800
22:40champagne. I'll do anything. I'll volunteer for charity. I'll take anger management classes.
22:46Just don't ban me from the hotel. Look, you're not banned permanently, Mrs. Zofford,
22:51but you'll need to demonstrate significant behavioral changes before you're welcomed back as a guest.
23:01Take your bag.
23:12Miguel, I want to thank you for maintaining your professionalism throughout this
23:17entire ordeal. Your grace under pressure is exactly why you're such a valued member of our team.
23:24This is a bonus for handling an extremely difficult situation with such dignity. And I'm recommending you
23:33for our employee of the month program. Thank you, Ms. Rodriguez. I really appreciate your support.
23:38You know, I have to say that was the most satisfying resolution into a difficult situation I've ever
23:44witnessed. Yeah, well, sometimes people need to learn that money doesn't give them permission to abuse
23:50others. Just to serve by the very person she thought she was impressing with her lies.
24:00Oh, finally.
24:03Oh, hey. Stop right there. I'm sorry. What's going on?
24:07I saw you taking that package that's not yours. You're stealing from someone in this building.
24:13Okay, ma'am. I live here. This is my package. It's addressed to me. See? Marcus Williams, apartment 4B.
24:20Well, anyone can say that. How do I know you didn't just read the name off that package? You could
24:24be lying
24:24about living here. I've never seen you before. I've lived in this building for two years, okay? I pay
24:29my rent on time, I keep to myself, and I'm on my own business, which is exactly what you should
24:33be
24:33doing right now, okay? This is my home, and this is my package. Look, I am just trying to protect
24:38this building. There have been thefts recently, and frankly, you fit the profile of the people who've
24:44been causing problems around here. Right. Profile. And what profile it is at, exactly?
24:50You know what I mean. Young men, urban types, people who don't really belong in a nice building
24:56like this. We have to be careful about who we let hang around here. Urban. Are you doing this because
25:03I'm black? Because that's what it sounds like to me. This has nothing to do with race. Don't try to
25:09make this about that. I would question anyone suspicious. It's about safety and security, not color.
25:15Safety from what? From me coming home from work and collecting my own mail?
25:19From me existing in the building where I pay rent? Look, I don't know who you are and what
25:24you're doing here. All I know is I've never seen you before, and suddenly you're grabbing packages
25:29that don't belong to you. I just told you who I was, okay? And I showed you the label. It
25:33has my name
25:34on it. Themes can be faked. Addresses can be copied. How do I know you didn't just write that name
25:38on
25:38there yourself? You think I printed a fake shipping label from Amazon with the tracking numbers just to steal my
25:44own package? I don't know what length people will go to. Do you hear yourself? People like me? Okay,
25:51there it is again. I mean criminals. People like you, criminals, thieves, people who don't respect
25:57other people's property. And what makes you think I'm a criminal? My clothes, my education, the fact
26:01that I'm speaking to you politely despite your accusations? It's not about how you dress or talk.
26:07It's about patterns, statistics, crime rates, and certain demographics. Certain demographics.
26:15Okay. Well, just say what you mean, lady. I mean, I have every right to be suspicious
26:20when I see someone I don't recognize taking packages that I not belong to them. You have
26:26every right to mind your own business, okay? What you don't have the right to do is harass your
26:31neighbors based on their skin color. I am not harassing anyone. I am being a responsible
26:36member of this community. Someone has to look out for the safety of this building.
26:41Safety from what? Okay. I just got home from my job. What exactly is threatening about that?
26:45My nice clothes? You could be dressed like that to throw people off. Criminals
26:49are getting smarter these days. They dress nice to blend in. So now successful black people are
26:55suspicious because we might be criminals in disguise. You sound crazy. I didn't say that.
26:59You absolutely said that. You're saying that because I'm well-dressed and articulate, okay? I must be up to
27:04something. That's not what I meant. Then what did you mean? Explain to me exactly what you meant,
27:10okay? You decide that I'm a threat? I've been answering your questions. I showed you the package
27:15label. I explained that I live here. What more do you want? Prove that you actually belong here. How
27:21do I know you actually live here? Anyone can claim they live somewhere. If you really live here, then prove
27:26it. Show me your lease or your ID or something. I don't need to prove anything to you, okay? You're
27:31not the
27:32landlord, you're not the building security, and you're not the police. You know what? Fine. You see
27:38these? These are the keys to my building, and this is my apartment. This is my home. Now please,
27:46leave me alone. Wait a minute. I'm not finished here.
27:56What the hell do you think you're doing? Okay, you cannot just walk into my apartment. I have every
28:01right to be concerned about the suspicious activity in this building. For all I know,
28:04you could have stolen those keys, or you could be squatting in someone else's apartment while they're
28:08away. All right, you need to leave right now, okay? You have no right to be in here. How exactly
28:13do you
28:13afford to live in a place like this? What kind of job do you have? This building is not cheap.
28:18All right,
28:19this is absolutely none of your business. All right, my finances, my job, my life, none of that concerns you
28:23in
28:24any way. All right, who are these people? How do I know this isn't just a prop? Hey, put that
28:31down,
28:32okay? That's my family, and you have no right to touch my things. You seem awfully defensive for someone
28:36who claims to have nothing to hide. If you really live here, legitimately, why won't you just answer
28:42my question? Because your questions are inappropriate, invasive, and frankly racist, okay? You wouldn't be
28:47asking a white resident to justify their existence here. I need to see the rest of this place. No,
28:52no, you don't. Absolutely not, okay? You're not going back there. I just want to make sure you're
28:57not running some kind of a legal operation out of here. Drugs, stolen goods, who knows what people
29:02like you get up to. People like me? Go ahead and say what you mean. I mean people who don't
29:09belong
29:10in places like this. People who might be using this apartment for illegal activities. You mean black
29:17people? I didn't say that. No, you didn't have to. What's all this shouting about? I was trying to
29:26sleep after my night shift, and I hear people yelling out here. See, I knew it. You broke into
29:30this poor man's apartment. What are you talking about? Derek is my roommate. Yeah, roommate. We've
29:37been living together for over a year. Who is this woman, and why is she in our apartment? I don't
29:42know.
29:42This is our neighbor. She saw me picking up my package in the hallway and decided I was stealing
29:46it. Then she followed me to our apartment and has been interrogating me whether or not I've had the
29:50right to live here. You're serious right now? You racially profiled my roommate and then trespassed
29:56into our home? How well do you really know this guy? Have you done a background check on him? Do
30:02you
30:02know if he's trustworthy? I know that he's my friend and my roommate and one of the most decent people
30:08I've ever met, and I know that what you're doing right now is harassment and trespassing. How long
30:15have you known each other? Did he just show up one day claiming he needed a place to live? You
30:21might
30:21want to check if anything any of your valuables are missing. Lady, you need to stop. You are way out
30:27of
30:27line here. I think I should take a look around just to make sure you two aren't running drugs or
30:32stolen
30:33good merchandise back there. This whole situation seems fishy to me. What are we even talking about?
30:39You're not going anywhere. Fine, then I'm calling the police. They can sort this whole thing out and
30:43determine who really belongs here. You know what? That's a great idea. You should definitely call the
30:49police. I'm calling them right now. We'll see how tough you are when the cops get here. Actually,
30:55you don't need to call anyone. I am the police.
31:03What, you're... Surprise. Ma'am, you have committed several crimes today. You've engaged in harassment
31:11based on racial profiling, you've trespassed in a private residence, and you've made false accusations.
31:16Wait, wait, wait. This is all just a big misunderstanding. I was just trying to be a good
31:21neighbor and look out for the building. I didn't mean any harm. You didn't mean any harm? You accused
31:26me of being a thief, demanded I prove I belonged in my own home, and then invaded my apartment. But
31:33I
31:33was just being cautious. There have been break-ins in the area. Have there? Because I work in this
31:38precinct, and I haven't seen any reports of break-ins in this building. Well, maybe not this building
31:43specifically, but in the neighborhood. Mmm, so you saw a black man coming home from work and
31:50automatically assumed he was criminal? But that's not... It was not about race. Then what is it about?
31:56My expensive clothes? My polite demeanor? What exactly screamed thief to you? I was being careful. No,
32:04you were being racist. And now you're going to face the consequences of your actions. Ma'am, you're going to
32:10need to come down to the station with me. We need to file a report about this incident. This is
32:14ridiculous.
32:15I am the victim here. I was just trying to protect everyone in the building. From what? From a man
32:20coming home from work and collecting his mail? You don't understand. I was just being a good neighbor.
32:26And good neighbors don't racially profile other neighbors. I wasn't racial profiling. Ma'am,
32:32I've been a police officer for eight years. I know racial profiling when I see it. And what you did
32:37today was textbook racial profiling, followed by harassment and trespassing. This isn't fair.
32:43I was just trying to do the right thing. Well, the right thing would have been to mind your own
32:48business. Ma'am, you have the right to remain silent. Anything you say can and will be used
32:54against you in the court of law. Are you arresting me? You can't arrest me. I didn't do anything wrong.
32:59You committed multiple crimes in front of a police officer. So yes, I'm arresting you. This isn't over.
33:05I'm going to file a complaint with the building management. Go ahead. I am sure that they will
33:09be very interested to hear about how you've been racially profiling tenants and trespassing into
33:14their home. I will sue you both. This is false imprisonment. Actually, what you did is called
33:21breaking and entering harassment and trespassing. But sure, call your lawyer. And you know what,
33:25Marcus? I think we should also discuss filing a civil rights violation complaint with the FBI.
33:30The FBI. You can't be serious. Racial harassment is a federal crime, ma'am. So you might want to
33:37start thinking about getting a very good lawyer. This is insane. I am a victim here. I was just
33:44trying to help. You people are crazy. I was just being a good neighbor. This is reverse discrimination.
33:50Come on. Let's get going. What, you keep those in your pajamas? That's ridiculous.
33:55It's a good thing I do, isn't it? Come on. Don't touch me like that. I'm going down.
34:00Just another day in the neighborhood.
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