How to retain the best talent_

Richard Blank

The Stclair speaks show featuring YAHAVY ST CLAIR. Special nearshore BPO guest Richard Blank  "Turn your Ideas into income, mastering your ideas will master your income." -Yahavy St Clair. The StclairSpeaksshow is an interview format podcast show where I highlight and showcase professionals in business from across the world, we discuss topics from within their industry expertise and dive into their backstory on how they got to where they are today.   A serial entrepreneur from new york city I sold comedy tickets in the streets of times square new york city for seven years which has helped me turn my obstacles into opportunities with my gift for gab ability naturally I use my personality to showcase my comedic side in my content as a content creator promoting my podcast. I've done voiceovers for a cartoon project I currently recording in the process I love what I do and how I can pull people in as a speaker. Finding voices.com was the missing puzzle for me to find my power voice and bring life to the characters and roles I play.  On this episode of The StclairSpeaks Show, host Yahavy St Clair interviews special guest Richard Blank, the CEO and founder of Costa Rica's Call Center. The episode explores the theme "Turn your Ideas into Income, Mastering your Ideas will Master your Destiny".Key Episode HighlightsIndustry Focus: Deep dive into the world of nearshore Business Process Outsourcing (BPO) and customer experience (CX).Soft Skills Mastery: Discussion on telemarketing training, focusing on interpersonal communication and conflict management.Gamification & Leadership: Insights on boosting team morale and performance through gamification in a structured call center environment. Entrepreneurial Journey: Richard shares his personal story of moving from Philadelphia to Costa Rica to build a bilingual nearshore empire.  Yahavy St Clair: Host of The StclairSpeaks Show, a business podcast that interviews global industry experts, authors, and visionaries to map out their journeys to success.  Richard Blank: A nearshore BPO trainer, entrepreneur, and keynote speaker known for promoting soft-skills culture and strategic B2B/B2C communication.  https://youtu.be/1wFdOrNAuQ4?si=M3dWNtwV0M4BOt8H

Transcript

00:00Richard, I really love that point. As you're mentioning that, I'm thinking of two things

00:05that came to mind, right? Like earlier on, you know, we talked about communication briefly.

00:09It's also that communication and having that open door. And I also jotted something down as far as

00:15just the feedback component, right? You know, just having that open door, communicating with

00:21your employees. You mentioned, you know, you have a couple of employees that's been with you for

00:24years, right? I mean, I'm pretty sure they're not going to stay, they won't stay there if they

00:29weren't happy, but you know, they're happy, they're seeing success. How, how, how are you able to

00:36retain great talent at the same time and give that constructive criticism to help them improve in

00:45their day to day? I don't want Mr. Burns Smithers. I don't need a yes man. I want someone that

00:52wants

00:53me to win, but you can't yes me every day. My tie doesn't look good. You gotta let me know.

00:58And so

00:59it allows somebody to take that risk and to take that chance and that vulnerability to put their

01:06mind out there and not saying that their opinion or what they see at that moment is the right thing

01:13or correct. But the fact that someone feels comfortable enough to speak with me are some major steps. And

01:21it goes both ways because I, once again, with my general manager, IT director, and supervisors, will

01:27just throw things out there in regards to changing a tone of a script or rebuttals. And a lot of

01:32them

01:32will look at me and go, you're off today a little bit, Richard. No, no, no, slow down. I think

01:36it's more

01:36of this way. And it's almost like a king's court. The smartest king allowed anybody in their kingdom to

01:42walk that red carpet with the trumpets and to make their case in front of the king. And you also

01:47read

01:47about Machiavelli's the prince. There are some people that can become peasants to princes.

01:52And in order to do that, you need to share with the king your ideas.

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