00:01Adult social care services in Newcastle are under pressure as demand rises and people live longer with complex health needs.
00:07The Care Quality Commission has rated the City Council's adult social care provision as requiring improvement
00:12after inspectors gathered mixed feedback from residents, carers and staff.
00:16Inspectors found some people felt supported and listened to when arranging assessments and care plans,
00:21others said they struggled to have their views heard, especially when discussing alternatives to residential care.
00:26The report also highlighted concerns from unpaid carers, with many saying caring responsibilities were affecting their health and wellbeing and
00:33leaving them socially isolated.
00:35The Commission said Newcastle faced significant deprivation and lower life expectancy than the national average,
00:40but inspectors also found examples of effective joined up working between housing, mental health and social care teams.
00:47Newcastle City Council says improvements have already been introduced since the inspection.
00:51The authority says response times are faster, communication is clearer and recent satisfaction surveys show a better experience for some
00:58residents using care services.
01:00Council leaders say increasing demand and limited funding continue to place pressures on services across the city.
01:06The authority says staff were praised for being supportive and an action plan is in place to address concerns and
01:12improve care.
01:13Council leaders say they will continue working with residents and carers while changes are introduced across services.
01:18The Care Quality Commission says councils across England are facing growing pressures as more people require complex long-term support.
01:25Inspectors are expected to monitor progress against the council improvement plan.
01:29They only want to open to the council improvement plan.
01:29A very close to the council that we are working with.
01:29Actually, with regard to the council improvement plan,There is no of a talent plan.
01:29They can do that.
01:30So we will hear you a golden plan right now.
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