00:01Tens of thousands of people were stuck in long queues at entry points nationwide after Malaysia's entire immigration system crashed
00:09for five hours between 4.30am and 9.30am on Thursday, forcing officers to clear travellers manually.
00:18Immigration Department Director-General Datuk Zakaria Shaban confirmed the system was down from around 5am to 8.45am due to
00:28technical issues at the Malaysian Immigration Systems Data Centre.
00:32While ruling out a hacking incident, he acknowledged the system was old and could not guarantee the problem would not
00:39recur.
00:40The new National Integrated Immigration System is set to replace it by 2028.
00:46Earlier this month, Home Minister Datuk Seri Saifuddin Nasution Ismail said the system's vendor has been told to prepare mitigation
00:54plans ahead of the Johor Bahru Singapore Rapid Transit System link operations next year.
01:01A Home Ministry official said the disruption affected most of the 114 checkpoints nationwide, with auto gate and facial recognition
01:10systems also down.
01:11All personnel were redeployed to manual counters, with additional security staff deployed to maintain order during peak hours at the
01:19Johor land checkpoints.
01:21Commuters reported waiting up to 40 minutes to clear immigration, with many saying the outage worsened traffic congestion and nearly
01:29caused them to miss work.
01:30Many took to social media to vent their frustration, with videos and photos of the congestion widely shared as calls
01:38grew for the government to find a lasting solution to the recurring disruptions.
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