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Contraband: Seized at the Airport - Season 2 - Episode 03: Scales of (In)justice
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00:10Over 17 and a half billion tons of air cargo is sent from the U.S. around the world each
00:17year.
00:20At Newark International Airport, Customs and Border Protection officers lead targeted operations on shipments.
00:28Their main focus, smuggled narcotics.
00:35The trafficking organizations, they're pretty savvy.
00:39They know certain things that will assist them into better smuggling blicit items through.
00:48Every day, officers run spot checks on hundreds of airmail bags.
00:54Anything the canine unit alerts to is then scanned for irregularities.
01:10Go, girl. Go, girl. Go, girl. Go, girl.
01:13Guys, there's an alert on this container over here.
01:19Once we put it through the x-ray, we see it. There's no hiding it.
01:23It's a constant cat and mouse game going back and forth.
01:30The little one.
01:32A box heading for the U.K. is showing an anomaly.
01:36Officer Solardi investigates.
01:39I can already smell it when I open it. My knife cut through it pretty well.
01:44But here we go.
01:49Leafy green stuff.
01:57Anything in the bags that stick me, poke me, cut me, hurt me by any chance?
02:00We're up against a clock.
02:02We're looking for anybody that's not declaring, and there's going to be a lot.
02:26For security reasons, please keep your luggage with you at all times.
02:36With an average of 40,000 international flight connections, JFK Airport is one of the busiest on the planet.
02:46Are you coming back today with anything to declare?
02:48Any food products? Any alcohol or tobacco?
02:51It has 180 international destinations, connecting people from all walks of life.
02:59Any food, alcohol?
03:01I'm going to need my water.
03:03Protecting the U.S. from pests and diseases is an army of agriculture specialists
03:08who screen all organic material entering the country.
03:14Our job is to inspect and make sure whatever is entering the United States is not a biological weapon.
03:21It's not going to inflict any harm on our trade or our agriculture industry here in the United States.
03:28You come to work and you never know what you're going to see.
03:33Today, a Yale academic has been referred to agricultural specialist Ellis
03:38after he declared some unusual cargo from the Dominican Republic.
03:45So we're going to take a look at the first container, see what we have here.
03:52Okay.
03:53Looks like we have small lizards.
04:00Ah, these are much bigger.
04:03I definitely did not expect to wake up, come into work and find three bins of lizards today.
04:11These items are highly regulated by the Fish and Wildlife Agency.
04:17Bringing certain organic material into the country is allowed with the correct paperwork.
04:26It's tissue samples from the lizards.
04:29Okay.
04:30And you extracted them yourself and labeled and put everything together?
04:33Exactly.
04:33Yeah.
04:33Okay.
04:33Yeah, it's all the research that we were doing.
04:36Okay.
04:37All right.
04:38The man is expected to provide both a permit from Fish and Wildlife
04:42and a letter from his department head at Yale detailing the purpose of the specimens.
04:53You know what's off about this?
04:55How does he write a letter from himself?
05:02That's him.
05:04He shouldn't have those one out for himself.
05:07Yes, exactly my point.
05:10And this is his own number there.
05:13There's no one else.
05:15Not only is the Fish and Wildlife Permit still pending,
05:19he's written a letter vouching for the material himself.
05:24For now, he and his lizards are going nowhere.
05:28There's no power.
05:28There's no power.
05:52There's no power.
06:03At Newark's cargo facility, officers have identified suspicious anomalies in a package
06:09heading for the U.K.
06:13I can already smell it when I open it.
06:15My knife cut through it pretty well.
06:18But here we go.
06:20Leafy green stuff.
06:23This smell is potent.
06:25So this is pretty high-grade stuff.
06:29Having found what appears to be cannabis, they decide to scan every other item on the cargo shipments manifest.
06:38So the suspected ones that we are going to be examining are going towards the table.
06:45And the ones that are clear, that we don't see really the inconsistencies that we're used to,
06:51are going to go back towards the container that is somewhat packed so that it can be released to be
07:00shipped outbound.
07:03Before long, the X-ray identifies another stack of suspicious packages.
07:10I'm examining some of the boxes that were pulled aside.
07:14When we suspect something, we have to inspect it all the way.
07:23CBP has intercepted a second box of marijuana.
07:32Europe don't really have weed, and with the U.S. kind of laying back on its walls, we've become really
07:38good at growing it.
07:39So, you know, you travel, you want good pasta, you travel to Italy, you want good marijuana, now it's looking
07:46like you're coming to the U.S.
07:48It's beginning to look as if the officers have hit on a sizable shipment.
07:54Winner, winner.
07:56It's a chicken dinner.
07:59And they're just getting started.
08:02More marijuana.
08:04More marijuana.
08:20At JFK.
08:23You can see what we have here.
08:27A Yale academic has been stopped from bringing reptilian research material into the U.S.
08:34because he doesn't have the right paperwork.
08:38It's tissue samples from the lizards.
08:42He should have presented a permit from Fish and Wildlife and a letter from his boss.
08:48This is a letter that he's written for himself, by himself.
08:54But the permit's still pending, and he's endorsed himself.
08:59What we can do is reach out to Yale University and verify with them that these items are actually coming
09:06in.
09:07How are you doing today, ma'am?
09:08My name is Officer Ellis.
09:10I'm calling from Customs and Border Protection.
09:14Are you familiar with a research student?
09:17He's trying to import specimens from Dominican Republic.
09:23Okay.
09:24All right.
09:24So the problem is he did the e-doc, but he did not wait for it to be confirmed or
09:30approved.
09:31It's pending, right?
09:32It has to be approved before he decides to enter the United States.
09:36We are basically going to seize the items that he's bringing in today.
09:42We have spoken to his director at Yale University.
09:45She approves it's valid.
09:47She approves he works for her.
09:48So I basically let her know, this is not a good look.
09:51Next time, make sure she writes the letter for him.
09:55Even though Yale has bounced for its academic,
09:58he still doesn't have sign-off from Fish and Wildlife.
10:01Until he does, his samples will be seized.
10:07I spoke to your director, okay?
10:08This letter is no good if it's written by you.
10:11Next time, have her write proper documentation, and you're good to go, okay?
10:16They don't need to be refrigerated.
10:18Okay.
10:18I'm just concerned that they are not going to be, like, left out under the sun or anything.
10:23No, no, no, no, no.
10:24It's not left out inside.
10:25It's in a secure location.
10:27Any more questions?
10:28I don't think so.
10:29All right.
10:30Good job.
10:31Have a good day.
10:31All right.
10:32You're welcome.
10:34Now he must wait for his application to be approved.
10:38If it's rejected, his research material will be destroyed.
10:43There are certain procedures that are put in place to protect our nations.
10:47Today is a prime example of that.
10:49We have passengers coming in with items that are stated for research purposes,
10:54but we do not know what type of research that is.
10:57Fish and wildlife will decide whether this item is allowed to enter the United States.
11:21Winner, winner.
11:22It's a chicken dinner.
11:24More marijuana.
11:26At Newark's cargo facility, officers have intercepted several kilos of marijuana bound for the U.K.
11:35Just more marijuana.
11:37Some more green, leafy stuff.
11:40We have more leafy green stuff.
11:42There you go.
11:44Good job.
11:46And they try to conceal it with this scent that, you know, once I open up the package,
11:52the little dryer sheet's not going to do anything for you.
11:55Sometimes there's packages that have full styrofoam around the packages, so it makes it, one, it makes it harder for
12:00us to get it.
12:01Two, it's trying to hide the scent from the dog.
12:05The organized crime groups behind this shipment have ways of trying to protect the recipients from being tracked down by
12:12the U.K.'s border force.
12:15For the most part, they're using fictitious names.
12:18The Incredible Hulk out in London receiving packages, Bruce Banner.
12:23They think they're funny or they're smart about it, but, you know, we see them.
12:30Some more.
12:31And they're all about a kilo each.
12:35Some of these are the same shippers all the time.
12:38And even though we're stopping their packages today, it's not stopping them from shipping them out tomorrow or next week
12:42or going forward.
12:43So it's kind of crazy.
12:45As their search continues, officers unearthed what appears to be more cannabis, this time in disguise.
12:54Okay, what do we got here?
12:58Looks to be honey.
13:02Ooh, no, definitely not honey.
13:06What we got here seems to be either just straight up marijuana, some type of oil that is like kind
13:20of solidified to look like a candle or resin.
13:23It definitely smells like marijuana to me.
13:26So good job trying to hide it, but we got it.
13:30There you go.
13:31It's the same stuff we had in the jar.
13:33Nice.
13:35See how different the forms look?
13:37I can already smell it.
13:39This is like a paste.
13:41That's a paste.
13:42This is a little bit more solidified.
13:44Probably hash.
13:47It's telling me it's collagen for hair and nail.
13:52It's a THC vape.
13:57Two hours into the search, officers have intercepted over 100 suspicious packages that could be worth hundreds of thousands of
14:06dollars.
14:07And they aren't finished yet.
14:11You just ruined somebody's weekend.
14:13I've done that a few times in my career.
14:42I've done that a few times.
14:45In the United States, there are nearly 7 million people with outstanding criminal warrants.
14:52Quick picture. Thank you. And you, ma'am?
14:56Just look at the camera, sir.
14:59CVP officers work closely with law enforcement to ensure that any wanted travelers are stopped from leaving or entering the
15:07country.
15:11Today, a man with a decades-old warrant out for his arrest has just disembarked from a flight from Mexico.
15:22Currently waiting for somebody. Apparently he has an active warrant out of Ohio.
15:29We have a crew up there retrieving him to bring him back.
15:34I'm waiting here to hear word from Lucas County.
15:39So I'm going to wait for him to get here, and we're going to go from there, see if they're
15:42going to extradite him or not.
15:44As soon as the man and his wife clear customs, Officer Halliday brings them to secondary for questioning.
15:53Do you have any more luggage?
15:54We've got two checked bags.
15:56Okay, we're going to go down and get your luggage and come back up.
15:58Okay.
15:59No, you, you can come with me.
16:04Okay, now we can get everything out of your pockets.
16:06Give me some gloves.
16:08Do we have, oh yeah.
16:10Yeah, they'll do.
16:11Almost a doll size.
16:17Who's the young lady that is with you?
16:18She's my wife.
16:19Okay.
16:21And where are you coming from today?
16:23Uh, King Coon.
16:26Oh, he's traveling with his wife.
16:29Uh, I don't know if she has any idea that he has a warrant that's this old or not either.
16:33I won't talk to them together this way here.
16:36If she doesn't know, he can let her know later.
16:40Any type of narcotics, marijuana, LSD, anything like that?
16:43Nope.
16:44Nope.
16:45Have you been arrested in the past?
16:47Yes, sir.
16:49What were you arrested for?
16:51I've been arrested for drugs.
16:57Fake narcotics.
17:02Well, not fake.
17:04Fake marijuana, actually.
17:05Okay.
17:08Any marijuana products in here today?
17:10No.
17:11THC products?
17:13No.
17:16Okay, ma'am, you can go over there for a minute.
17:18I'm going to talk to this, I'm going to talk to him over here.
17:20You kind of switch over here.
17:21I'm going to talk to you down here on this end.
17:28Okay.
17:29Are you aware that you have warrants for your arrest out of Ohio?
17:31I am.
17:32Okay.
17:33So, uh, how long have those been in place?
17:3630 years.
17:37Okay.
17:38The warrant is still active?
17:40Officer Halliday has no choice but to keep the man
17:43at the airport until he has word from police in Ohio.
17:48If they decide to enforce the warrant,
17:51it's only an hour's drive to Detroit.
18:09Are you aware that you have warrants for your arrest out of Ohio?
18:11I am.
18:12Okay.
18:13The warrant is still active?
18:15In Detroit, Officer Halliday has stopped a traveler with a decades-old warrant out for his arrest.
18:26Why have you not taken care of them?
18:27Because they wanted a lot of money to do it.
18:30Mm-hmm.
18:31Well, you're crossing the international border right now.
18:33All right?
18:35Right.
18:35So, where now we could arrest you and wait until Ohio comes up and extradites you down there.
18:42As I understand it, it's non-extradited.
18:45Every time I call them, they can change their mind.
18:49As the traveler is questioned...
18:51Hi, this is Officer Lemoore with U.S. Customs and Border Protection.
18:54How are you?
18:56The officers contact law enforcement in Ohio.
19:00Copy.
19:03They're going to go ahead and release them.
19:06We contacted Lucas County, Ohio, the holders of the warrant, and they did not want to extradite them today.
19:16That could change.
19:17They may not today, but they might tomorrow.
19:21Who would I talk to?
19:23The county that it was issued from.
19:24Yeah, Lucas County.
19:26Okay, just called them up.
19:28What can I do to get this resolved?
19:31Because as much as you travel internationally, this could become a bigger problem later on.
19:36You're driving home, you get pulled over, but they'll change the mind.
19:40Thank you for that.
19:41No problem.
19:42All right?
19:43Okay.
19:43Well, thank you for cooperating.
19:44I know it's been years, decades, but I still want to get it taken care of.
19:48Yeah.
19:49Okay?
19:50I would like to.
19:51Well, you should play the lottery.
19:55Because you haven't got stopped yet.
19:59This time as lucky, he gets to walk away.
20:01He's going to have a good night.
20:02Next time, we could be handcuffing him.
20:06We'll see.
20:07Wait for the next time.
20:09On to the next one.
20:11All right.
20:12Goodbye.
20:12Bye-bye.
20:35That's a paste.
20:37This is a little bit more solidified.
20:38Probably hash.
20:40At Newark's cargo facility.
20:43Looks to be honey.
20:47Oh.
20:48No.
20:49Definitely not honey.
20:51Officer Salardi and his team have intercepted 129 U.K.-bound boxes loaded with what appears
21:00to be marijuana leaf, vapes, and resin.
21:07Oh, my goodness.
21:09Unbelievable.
21:10There's a door there.
21:11Unbelievable.
21:14Now, officers must accurately identify what they found.
21:19We're going to test these items out right now and make sure they are what we believe they are.
21:26The scent of marijuana.
21:29You probably smell it down the hall.
21:33I'm going to use my handy-dandy probe.
21:35Never leave home without it.
21:42All right.
21:43These are our narcotics test kits.
21:45Now, as I break the vials in here, it should have a chemical reaction.
21:52There's three of them, so I'm going to break all three.
21:54I'm going to have to agitate them a little bit for the chemicals to do their thing.
22:04And you can see it's starting to turn purple, as it should.
22:13Voila.
22:15That is positive for THC marijuana.
22:22Finally, they test the leafy green substance, which initially caught officers' attention.
22:30All right.
22:31Now, we're going to open the more common form.
22:34Pretty typical of what you would expect.
22:41And bam, right away.
22:44All of the 129 packages seized test positive.
22:49Now, officers need to determine the weight and value.
22:55All right.
22:5613.05 kilograms.
22:59All right.
23:01Box three.
23:0210.30 kilograms.
23:07Box four.
23:1111.15 kilograms.
23:17Box five.
23:19We got 9.40 kilograms.
23:29The estimated value from our research out in the UK, this could haul in about a million dollars worth of
23:40product that we got today.
23:41So, you know, I think all in all, we did a good job and, you know, we did our part
23:47in getting this stuff off the streets.
23:49These shipments go out again, which it's not a matter of if, but a matter of when.
23:55We'll be here.
23:56We'll be here.
23:57We'll be here and wait for it.
24:20We'll be here and wait for it.
24:38what do you got in here did you put it in here so it doesn't like explode or something
24:43when you stuff stuff in socks like that man it's a little weird
24:48every day hundreds of counterfeit items are smuggled or unwittingly brought into the u.s
24:55costing the american economy billions of dollars in lost revenue each year counterfeit goods are a
25:03trillion dollar global industry and represent a large portion of profits for organized crime
25:11no major purchases over eight hundred dollars fake items people buy them as souvenirs they don't
25:19necessarily realize that they're doing anything wrong or violating any laws it's down to officers
25:26to spot the difference between a fake and the real deal this came over from agriculture you want me to
25:35just bring them over to baggage okay today a couple has been referred for a search after an x-ray
25:44revealed something in their bags they've been on vacation in malaysia's capital famous for its flea
25:52market selling imitation designer goods coming in from malaysia it's common to see a number of fake
26:00items at this point we're going to pull the bags over here we're going to take a look and we're
26:05going to see what we have i'll take this one over there for you
26:10man it's just these two bags that you have correct as far as big suitcases yes understood okay
26:18all right ma'am i'm going to have you fill out a form you can just fill it out top
26:21to bottom
26:23despite officers suspecting that there may be items hidden in the passenger's luggage
26:29neither have declared any goods so officer white gives the couple a second opportunity to do so
26:37we'll have her filling out a declaration form we'll see if she declares the property of interest how you
26:44doing sir you look like you're ready to get out of here i am yeah i'm gonna make this as
26:49quick and
26:50as painless for you as i can okay all right the passengers fail to declare so the officers begin an
26:58inspection of the luggage do you want to change or amend anything that you've written on the declaration or told
27:06me no
27:06no okay i'm gonna take a quick look while i do i'm gonna have you take a couple of steps
27:11back
27:18how much do you pay for these watches about a hundred dollars
27:23hidden under clothing in the suitcase the officers find several luxury watches
27:30oh look another one there's concealed watches in here
27:37we have several more yeah all right uh we're gonna have to be better there's three more that
27:43were concealed sir in this bag right here there are about 10 watches here do you have receipts for
27:52items the watches anything like that i don't have for the watches no okay all right no worries
28:01it was like at a flea market thing
28:06i'm assuming these are counterfeits what are these counterfeits
28:12you won't be able to buy a hundred dollars they're weird well they're probably not real then
28:17okay for attempting to smuggle in counterfeit goods this couple could now have the item seized
28:24and be heavily fined
28:50do you have receipts for items the watches anything like that i don't have for the watches
28:57no it was like at a flea market thing san francisco international airport officers are searching a couple
29:06who failed to declare 10 so-called luxury watches purchased on their vacation to malaysia
29:14are these counterfeit you won't be able to buy a hundred dollars if they're real well they're probably
29:21not real then okay all but one bears the name of a luxury brand with a retail value far higher
29:29than
29:30what the travelers paid so unfortunately you can't have this kind of the item okay that one isn't
29:36no correct we can have this one this is no correct yeah counterfeit goods are known to fund
29:43criminal gangs around the world including drug smuggling cartels how would you feel if you
29:51have a legal company you won't make any money at all right i understand that even for the personal
29:59you can't have that so all of them some brand names so we have to take them the one without
30:07that brand name are with honey tea so you can have that
30:12for failing to declare and attempting to bring in counterfeit items there can only be one outcome for
30:19the watches the watches are going to be destroyed on the spot you ready yep
30:29they won't be able to be resold damage you get that one
30:41any question for us no okay
30:48all right sir with most of their vacation purchases in the trash the couple clears customs
30:56thinking based on the passengers behavior that they weren't looking to sell them it didn't seem to
31:03be about the loss of money it more so seemed that they had these cool souvenirs that they were going
31:10to be able to give out to friends and family part of our job as customs officers is looking out
31:17for the
31:17interests of u.s commerce and protecting that if we have a number of fake items flooding the
31:25market it's going to be harmful to our economy here at home
31:55and what do you do for work
31:56health studies oh wonderful do you work for a company i am an employee for like a salon
32:01yeah for a salon okay in newark customs and border protection is involved in new jersey state's
32:08crackdown on illicit massage parlors take your glasses off for me
32:16some establishments have been involved in illegal activity including sex trafficking
32:24today officer hernandez is on the lookout for a u.s citizen re-entering the country from a vacation
32:31we're waiting on an individual a female subject she's suspected of uh running an illicit massage
32:37parlor in new jersey engaging in human trafficking and human smuggling out of the massage parlor
32:44the line of work that she does that may be hurtful to this country is uh bringing in people that
32:50may
32:50be chasing the american dream and they may be getting themselves involved in the type of work that
32:56they didn't sign up to do and they have no way out if she's going to be coming up on
33:00this lines i think
33:00she's like third in line with her husband as soon as the woman clears passport control
33:07officer hernandez moves in hello how are you doing sir just follow me guys so i'm just going to go
33:16back
33:16to uh our secondary area and i'm going to interview any of you over there all right here come there's
33:22no
33:22problem no for you sir you can go downstairs and collect the luggage okay all right you know where
33:29to go i'm gonna stick with her you're not allowed to go back there with her all right she's an
33:35american
33:35citizen correct okay yeah she's an adult as well when am i going to find her when she's done with
33:41me interviewing her she's going to exit right over here to the center i can't tell you that i don't
33:45know okay yeah you can come over here hello how are you all right you have any electronic devices on
33:57you
33:58your cell phone laptop ipad anything like that the cell phone just place it right there on top of the
34:03table it's gonna ask a couple of questions and then we get you on your way i'm not good english
34:09not not
34:10not good english i'll keep it as simple as possible okay what do you do for work
34:18you're a housewife now okay a little bit work sometimes what kind of work do you do part-time
34:25uh sometimes use spa something are you the owner of the spa yes i'm the owner it's under your name
34:33yes okay massage spas are often used as a front for selling commercial sex using trafficked people
34:42there are believed to be more than 9 000 of these illicit businesses operating across the u.s
34:49how many employees do you have working in the spa you have their names i don't know you know i
34:56go there
34:57i hide the people they say one day two days ago they don't want to do this i ask somebody
35:04coming
35:04so you hire you hire employees but you don't know their name because i'm leaving now since i i don't
35:10know now how long how long have they been working there who the girls just a couple days seven one
35:17weeks maybe the woman eventually admits that as well as several casual workers she has one full-time
35:25employee it's a one girl okay one girl and she's a permanent resident yes but you don't know her name
35:35no i know i have to see my paperwork but you know i don't know myself so that this one
35:40girl how long
35:42has she been working for you she she's working to maybe two years two years two years i just imagine
35:51though if i ran a business and i and i hired somebody and they've been working for me for two
35:55years i would know their their name you know unable to get a satisfactory answer about the staff on the
36:02massage parlor payroll officer hernandez changes his strategy for every u.s citizen resident visitor that
36:10enters the u.s everybody is subject to inspection that includes any electronic devices i'm going to
36:17take a look inside these bags the cell phone right here is this yours too this works it's not too
36:35much
36:35or not not not too much or because i asked you if you have any other electronic devices you said
36:40no
36:41so you do yes and what is this cell phone for sometimes i have to answer the phone so it's
36:48a
36:48business phone transfer here can do that so this is personal is this personal cell phone this is business
36:55yeah it's for business but not much failing to declare the device only fuels officer hernandez's growing
37:03suspicions he will now search for answers
37:25what kind of work do you do part-time uh sometimes use spa something at newark officer hernandez is
37:34questioning the owner of a new jersey spa suspected to be a front for sex trafficking
37:42the cell phone right here is this yours too because i asked you if you have any other electronic
37:46devices you said no so you do yes not only does the woman claim not to know the name of
37:52her only
37:53full-time employee she failed to declare a second phone
38:00i'm just looking for any illegal activity okay and when i say illegal activity is any evidence
38:07of narcotics any evidence of i don't understand can you transfer for me i don't understand you
38:13okay i'm trying to explain to you as best as i can yeah you know because it's just a little
38:19bit
38:19i can't talk to not too much with each other talk to the opposition is okay okay so something
38:25is deep you know i don't understand you so this is your personal phone yes okay you can grab your
38:31bags and just go outside and have a seat and give me about 20 minutes and i'll get you out
38:36of here
38:36okay i can't talk to my husband or not not right now i do believe she's involved in some type
38:43of
38:43activity i try to get the name for the one girl that works out of the spa but she doesn't
38:48have that
38:48information which is a little hard to believe since she has this girl employed for her for the last two
38:54years for me if i own a business and i have somebody employed for the last two years i'm going
39:01to
39:01probably know their name while the woman waits officer hernandez runs further checks and confers
39:07with colleagues eventually he decides that today she's to be released so from my i guess curiosity
39:16or my inspection i'm satisfied and we never know you know with these individuals um that may be
39:22conducting this illicit activity but as far as anything that we may be looking for now i didn't
39:29find anything so i'm gonna cut her loose because there's nothing else that we can do we can keep
39:33her on so here's your cell phones your passport you have your backpack right there thank you thank
39:42you i'm gonna i'm gonna escort you out there right because i know your husband is waiting for you still
39:46i am gonna keep doing more research on her massage parlor we wouldn't really know until we put the full
39:54piece of the puzzle together a nice person never do wrong things is he there
40:00okay there goes your husband okay thank you i hope you got a good case because my manhattan lawyer's on
40:08it
40:11for the woman's husband their reunion hasn't come a moment too soon it's just a horrible situation to be separated
40:19from your wife
40:21you know this is america it shouldn't happen this way for officer hernandez the work continues one of
40:31the things that we will not tolerate is individuals engaging in sex trafficking human trafficking with
40:36every one person that may be a suspect or subject of interest you multiply that by the victims out there
40:43and that's the people that we want to focus on more and offer our resources to a system
41:14so
41:14so
41:14so
41:14so
41:14so
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