00:00Big changes are happening at stores like Walmart, Target, and Costco, and it's all about self-checkout.
00:06For years, self-checkout was supposed to make shopping faster and easier, but now, many stores are actually cutting back.
00:14So, what changed?
00:16The biggest issue is theft.
00:18Whether it's intentional or just mistakes, self-checkout has led to a big increase in unpaid items.
00:24Retailers call this shrink, and it's costing them millions.
00:28On top of that, new rules and regulations are starting to limit how these machines can be used, like requiring
00:34more staff to monitor them.
00:36And honestly, customers aren't loving them either.
00:39Long lines, confusing screens, and constant errors have made the experience frustrating.
00:45So, instead of removing self-checkout completely, stores are shifting to a hybrid model.
00:51Fewer machines, more employees, and better control.
00:54Self-checkout isn't going away, but the do-it-yourself era is definitely getting a reality check.
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