- 13 minutes ago
Customer Wars - Season 8 - Episode 13: Noise Nonsense
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TVTranscript
00:10You
00:11Do not sit here in front of my gym!
00:14A closet is still closed.
00:16Oh, you!
00:17Calm down!
00:18You're not allowed in here!
00:22Relax!
00:22You're not allowed in here!
00:24You're not allowed in here!
00:28Oh!
00:30See you.
00:34I come in here all the time.
00:36You're not allowed to defend his company right here!
00:38Why would I defend somebody I don't know over someone I come in every day almost and have, like, a
00:44nice camaraderie with?
00:45He has excellent customer service.
00:47Where does that!?
00:48What are you doing?
00:49Hey, hey, hey, hey, hey!
00:55Customer complaints are at an all-time high.
00:59You ****** size of 50!
01:00Putting workers on the defensive.
01:03Hey!
01:04With labor shortages, supply chain woes, and a 40% rise in violent retail crime, it's an all-out battle
01:13at the checkout.
01:15out. The customer is always right. It's just plain wrong. I am a customer. I'm a customer
01:24too, Becky. In the world of customer service, relationships matter. And some employees will
01:35go out of their way to make a connection. Perhaps offering to entertain customers while
01:43they wait for an order. Or, one, two, three. Happy birthday to you. Helping to make their
01:55special occasion. Happy birthday to you. Even more so. Happy birthday to you. And while
02:10these extra touches can certainly brighten a customer's day. They can also bank some serious
02:27goodwill for the employee should the need ever arise. In a fast food restaurant in Texas.
02:36You are absolutely a liar. You called over the heat. Don't want to die. And as soon as
02:41I was walking out, you told me I need to die. Do you want to make me feel this? An
02:48employee
02:49is being confronted by three women because, according to this customer, he made a rude
02:54remark about her way earlier, which the employee denies.
03:18According to media reports, the offended woman came back with two work colleagues. And neither
03:24were present when the alleged comment was made. When the customer apparently told them the story
03:43after returning to work from the restaurant, they decided to come to her defense.
03:47Why would she make that up, Quentin? Why would she make that up?
03:51No, it's Quincy. Quincy. Quincy. Quincy. Why would you make that up?
03:54No, Quincy. Quincy. Quincy. My Quincy, darling. We're going to get by Quincy because we're not
03:58going to insult you. Why would you insult her? I'm going to insult you. Yeah, I wish I insult
04:02her. Why would you tell her to go on a diet? I did not tell the young lady that. What
04:07are you speaking about? Well, you're going to deny it now. But the offended customer
04:12is not the only one with defenders. I'm recording for you. I come in here all the time.
04:18You're not going to defend this lady right here. Why would I defend somebody I don't know over
04:22someone I come in every day almost and have a nice time monitoring with. He has excellent
04:27customer service every time I've ever been in here. Though the man filming was also not present
04:33for the alleged remark. The sudden change in dynamic appears to turn the situation on its head.
04:46And the offended customer walks off. Just as another customer appears to come to the employee's
04:54defense. No, I did not say that. You're not so interested. No matter. I'm glad that you get the
05:01customer service. You get the customer service. Well, I'm glad I do customer service every time
05:04I'm coming in here. Seemingly outnumbered, the woman filming leaves. Wow. This is crazy. I've never
05:12been drinking like that. The loyal customer who defended the employee post the incident on social media.
05:19Yeah. You tell somebody that they need to go on diet. I did not tell that they need to go
05:24on diet.
05:24The video draws millions of views with many commenters praising the fast food employees' grace under pressure.
05:31I did not tell the job like he said. What are you speaking about? Well, so you're going to deny
05:35it now.
05:36Why did she make that up, Quentin? Why would she make that up? But regardless of what actually happened.
05:42Come on diet. As soon as I was walking out, he told me to come here going.
05:47While the woman filming may have confronted the cashier in an attempt to have her colleagues back.
05:52You're not going to defend this young lady right here?
05:54She had no idea how many other customers would ultimately have his.
05:59He has excellent customer service every time I've ever been in here.
06:09Noise from businesses can be harmful to health. And thanks to the Noise Control Act of 1972,
06:15many cities across the U.S. have ordinances in place like quiet time from 10 p.m. to 7 a
06:22.m.,
06:23decibel caps and higher restrictions in areas zoned as residential.
06:28Weather caused by work outside. It's past midnight.
06:34Like construction.
06:39Why?
06:40Or actually within or around a place of business like a bar or restaurant.
06:45It's currently 4 a.m.
06:47And I cannot sleep because your establishment is blasting music outside so loud.
06:54Keep in mind, I live across four lanes from which your outside speakers are allowing sound
07:01to travel into my bedroom.
07:03Event space.
07:08Or even a gym.
07:12It's 6 a.m. in Illinois.
07:17And an officer walks into a gym near a residential area to make a simple request.
07:37According to the case report, this gym is on police radar after 36 noise calls
07:43over the course of nine months and several prior compliance tickets.
07:57And unfortunately, it's about to get a whole lot louder.
08:02Can I get another unit?
08:03He's not, uh, demanded.
08:06A second officer arrives within minutes.
08:11What you got going on?
08:12This the dude?
08:13This big ass dude?
08:15Hell yeah.
08:16He pushed me out.
08:17He pushed you out the gym?
08:19He pushed you out the gym?
08:20Followed by a third.
08:21What's going on?
08:23And a fourth.
08:24He pushed you out?
08:25He kind of like, gonna nudge me out if I open the door.
08:28I'm not a dude for my ass, man.
08:30This is my problem.
08:32You're not sitting here all of my gym and calls me to step up.
08:37Let's call you.
08:38Don't me.
08:39Don't with me today.
08:41No, there you are.
08:42Yes, you are.
08:43You're sitting here staring at my .
08:45These guys don't pay $50.
08:47You think that's why I walk up here for no reason?
08:49I don't give a .
08:49What the are you going to do to me?
08:51You ain't going to do .
08:52What the are you doing rolling 4-D?
08:54You're doing .
08:55You're at me on style.
08:57You're at me on style.
08:58Shut the up.
08:59All of that's just for your ID.
09:01The gym owner is frustrated by the police presence.
09:04You ain't being .
09:05You're about to get sued for harassment.
09:08You're disrupting my .
09:09You are disrupting it.
09:11You are causing the scene.
09:13If you give this officer your information.
09:16It's a .
09:16With that frustration.
09:18You're not allowed in here.
09:19We're not allowed in here.
09:21We're not allowed in here.
09:23Is the least of his problems.
09:25We're not allowed in here.
09:26We're not allowed in here.
09:27We're not allowed in here.
09:29We're not allowed in here.
09:31We're going to get sued for harassment.
09:32We're not allowed.
09:33We're not allowed.
09:34It's not allowed.
09:36All of that's just for your ID.
09:42That's why that .
09:43You're about to get sued for harassment.
09:45You're disrupting my .
09:47You are disrupting it.
09:48at a gym in illinois the owner is locked in a dispute with officers responding to a noise
09:54complaint you're not allowed in here and when he tries to walk away
10:02the officers attempt to restrain him finally doing so
10:12with the help of a taser
10:25a gym member steps in to confront police
10:39i'm not going as all four officers still struggled to handcuff the man step back
10:50more gym members approached to voice their concerns to the officers
11:13all right turn up the officers continue to go about their business
11:19all right lock up this one
11:24and with the man now secured in handcuffs the police prepared to place him in the squad car
11:31i literally was just gonna ask you forget you bro that's it you're not doing all this
11:36everybody there was cool with you no one yelled at you or anything you provoked that whole thing
11:41according to the police report one of the officers sustains a minor abrasion
11:46on the inside of his bottom lip during the struggle
11:48blue case
11:49the gym owner is charged with two counts of resisting a peace officer
11:59according to court records county prosecutors filed a motion to drop the criminal complaint
12:04and the charges were dismissed
12:08and while the case is closed the lesson is clear responding to a police complaint with a level head
12:16is infinitely better than this
12:27while it is certainly the exception rather than the norm there are myriad ways that customers can be
12:33involved in an accident while in a place of business
12:42and the same is also true for employees
12:50and while most businesses do their best to avoid such incidents
12:54there are some threats that are nearly impossible to predict
12:59in canada all right thank you guys so much it's 1 30 p.m at a phone repair shop
13:05as a customer in the store chats with one of the owners while heading toward the door
13:10yeah let me know if you figure out a way of being able to sneak out of the country
13:14the owner's husband and co-owner of the store sits toward the back while an employee is in between the
13:21two
13:21worst comes the worst well we're heading for like the mountains in idaho
13:25and while it may seem like a relatively quiet moment it's about to become significantly less so
13:37all right thank you guys so much at a phone repair shop in canada
13:44the store's one customer heads out the door
13:55multiple security cameras record as just moments after the customer leaves the store
14:01this silver car appears to speed up and drive straight into the store
14:10according to news reports while the male store owner receives some scratches and bruises from being
14:15pushed into the wall his wife is unscathed mostly because as luck would have it she moves her chair
14:23seconds before the car plows through the store
14:29incredibly allowing the falling wall to just graze her without causing any serious injuries
14:44the store employee also appears unharmed according to media reports the driver is assessed by emergency
14:52crews and cleared of injuries the incident is still under investigation it is unknown what caused the
14:59vehicle to crash but in a statement to the news the owner says nobody really got hurt so we can't
15:06complain too much a great reminder that if you're ever in a ground level store with ample parking
15:14it never hurts to keep one eye on the lot outside
15:27every year millions of customers travel to africa for safari adventures
15:33fueling a billion dollar industry built on the promise of getting closer to the wild than ever before
15:45and while this is often a life-changing event for those lucky enough to book one of these outings
15:51it's not always the kind of life change one might be looking for
15:56yeah it's getting a little crispy
16:04in botswana partners larry unrain and jeff melvin are with a group on a canoe safari in the okavango delta
16:15home to africa's largest elephant population
16:19it was actually a birthday present for me for my 50th i was looking forward to seeing
16:25animals at a fun safe distance it did seem a bit sketchy though to be hopping into this
16:32little boat when there was elephants and hippos and crocodiles all around
16:37but i was gonna trust our guides that we were in good hands and we weren't gonna
16:43do anything that was gonna put us in danger for me it was a bucket list thing i always wanted
16:49to get
16:49there sure enough it doesn't take long for larry and jeff's boat to come within about 30 yards of an
16:55elephant we pulled up to the elephant and it was eating grass that was in the water it seemed to
17:02be
17:02just doing its thing we were head on and i was in the front so i think at that moment
17:09that's when i
17:10thought we kind of met eyes when the ears went out and i i knew we were in trouble
17:31within seconds the guides react quickly back paddling the canoes to protect the tourists
17:40but despite the race to safety the elephant is closing the distance fast
17:55in botswana's okavango delta partners larry unrain and jeff melvin are in a boat with a group of
18:02tourists all of whom are in a desperate dash to escape a charging elephant
18:10you're knocking out when the elephant the elephant's bigger than you i'm in this tiny little boat
18:15despite the best efforts of the guides to back paddle the boat to safety
18:20there are no match for the speed of the elephant
18:32jeff took the brumby yeah and my immediate thought was i brought him out here for his birthday
18:38and i get him killed as a group of tourists scramble in the water the guides try to hustle them
18:44to safety
18:44making loud noises to deter the elephant but it's still in full charge mode and then
18:57slams into a tourist in the next boat oh no the elephant charged at that point
19:11it was pretty terrifying in the moment elephants when in the wild one provoked or when they're
19:19needing to defend themselves they will charge you hold you down push you down and then basically stomp you
19:27to death poor guys continue to shout to try to scare the elephant off the woman and then she popped
19:36up
19:37again and she was on her feet and she was luckily walking on her own power and that's when the
19:43elephants
19:43run away into the bush and that's when i realized there was uh babies like just beyond there because the
19:53grass was really tall so we couldn't really see everything according to experts elephant mothers
19:59are fiercely protective of their young oh no so it wasn't random aggression it was protection
20:11miraculously the woman makes it out alive she just got really lucky because we were in water
20:17and hadn't it been for the water being as deep as it was and the mud being as soft she
20:22definitely
20:23wouldn't have survived okay are you okay the tour company has not made a statement regarding this
20:31incident but larry and jeff are grateful for the quick response the two boat pullers basically they
20:38went to hero mode and if it wasn't for them we probably wouldn't be here talking
20:44i was so joyed that i was still alive and i was like wow i think we somehow survived this
20:50completely
20:51unharmed an important reminder that when it comes to getting up close to the wild humans are guests
20:58and not always in control we're miles and miles and miles away from any kind of town or civilization
21:05and we're we're in their space i mean africa will come at you and humble you really fast
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