00:00A baggage handling system failure at Kuala Lumpur International Airport Terminal 1
00:05caused delays of two to four hours for arriving passengers on Saturday,
00:11Transport Minister Anthony Luk Su Phuc said.
00:13In a statement on Sunday, Luk said the disruption affected a significant number of arriving passengers
00:19before the system was restored later that evening.
00:22He said the Transport Ministry Secretary General has been directed to convene an emergency meeting
00:28with relevant agencies on Monday to review standard operating procedures for breakdown management,
00:34focusing on response time, passenger communication and contingency protocols.
00:39Luk adds the Civil Aviation Authority of Malaysia had been directed to investigate the incident.
00:45He said the authority would examine whether punitive action against Malaysia Airport's Holdings Berhad was warranted.
00:52He also said Malaysia Airport's Holdings Berhad as the operator of KLIA would be held accountable for the breakdown.
01:01The minister said the incident must be addressed at a deeper level,
01:05saying Malaysia could not realize its aspiration of being among the world's best airports
01:10without first inculcating a genuine culture of accountability and responsibility across the organization.
01:22The minister's Holdings Berhad was the former
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