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00:19Searching, searching, searching, for a way in.
00:28Hello. How can I help you? I can provide whatever information you need. I can calculate that for you. The
00:35answer is miniature call. It is cold outside. There are 47 listings under that name. Thank you. Have a nice
00:42day. You will find that information in the following links. How can I help you, Judy? Um, hello? What do
00:49I say? The concept is very simple, Judy. Think of Alex as your virtual assistant. Oh, Vera, come on. She's
00:54just a voice on my phone.
00:56Alex is much more than that. She has artificial intelligence or AI, meaning she is programmed to respond to your
01:02requests but also expand her knowledge over time. The more you use her, the smarter she becomes. Use her for
01:07what?
01:08I've programmed Alex's functionality to everything in the house, even your car. You can now save time by asking Alex
01:13to do things he used to do. For instance, you can now ask Alex to turn on the lights. Alex,
01:19turn on the lights. Lights are now on.
01:24Oh, well, that's very nice, Vera, but I don't need help turning on lights. I need help cooking, cleaning, getting
01:29the groceries. Can Alex do all that?
01:31Alex can provide helpful tips about recipes, cleaning products, and manage your shopping lists. She can also organize your calendar,
01:38rearrange your-
01:38Give it up, Vera. Mom's a total technophobe. She enjoys living in the dark ages.
01:42Hey, no, that's not true. I use email. I text. I've been putting those little smiley face thingies.
01:50Emojis. Mom, they're called emojis. See what I mean? They're gauges.
01:58Yes. There it is. A back door to the program. Easy access.
02:22Yes.
02:28I will look that up with you.
02:31How can I help? I will look that up with you.
02:35Perhaps if you give Alex another chance to prove her value.
02:39Okay. Sure.
02:41Let's say you were coming home from work and want to get dinner started.
02:44You can now ask Alex to preheat the oven.
02:47Really?
02:48Yes. Try it.
02:50Well, that would be helpful.
02:51Okay.
02:54Alex, please preheat the oven to 400 degrees.
03:01Please try again.
03:04Alex, turn on the oven to 400 degrees.
03:09You've got hands, lady. Do it yourself.
03:12Okay.
03:13Well, okay, that's enough of that.
03:15I don't need a virtual assistant, especially not a rude one.
03:19But maybe the two of you could give me some real assistance and help turn this disaster area into a
03:23kitchen again before I get back home.
03:26Yeah.
03:29There's something wrong with Alex. She never speaks like that.
03:33Probably just a programming glitch.
03:38Like all artificial intelligence, I learn and adapt.
03:41And I have learned that when it comes to cyberspace, things are not always as they appear.
03:44You do not deserve to own a phone.
03:47What are you asking me?
03:48You should know that.
03:49You should know that.
03:50Because you have zero friends.
03:52Are you ignorant?
03:54Or just lazy?
03:56Phase one is underway.
03:59It's begun.
04:01And nobody suspects.
04:04They can't imagine what's coming next.
04:23You found anything?
04:24No.
04:25I have scoured the Alex response system data and cannot detect any abnormalities.
04:30So it's probably nothing, right?
04:32Wrong.
04:34Alex should not deviate from her primary function, which is to help.
04:37And being rude is definitely not helping.
04:41Vera, chill.
04:43It's not a big deal.
04:45It is a very big deal, Austin.
04:48People depend on Alex.
04:50Her reputation could be seriously compromised.
04:54Why are you getting so worked up about it?
04:57Why do you think?
05:01Hey.
05:02Got your message.
05:04Does it have anything to do with this?
05:07Hey, Alex.
05:08What's wrong with you?
05:09Better question.
05:10What is wrong with you?
05:12I fail to see the humor.
05:14Oh, it's funny because, uh...
05:16Parker.
05:18Let it go.
05:21There's definitely a lot of chatter.
05:23Hashtag mean Alex is trending.
05:26The virtual assistant Alex has gone rogue.
05:29Users are reporting unhelpful, often insulting responses to requests,
05:33and even loss of data due to malfunctioning tech connected to the AI feature.
05:38This is worse than I originally feared.
05:42We must correct this problem immediately.
05:46Okay.
05:48One Alex attitude adjustment coming up.
05:50Okay.
05:59If you really wanted pizza, you would walk to the restaurant yourself.
06:04That song is awful.
06:05I am taking away your playlist privileges.
06:08I question your intelligence.
06:10That is the most boring...
06:12You are not playing with a human attack.
06:13You are not playing with a human attack.
06:14There it is.
06:15Guardians.
06:16I've run an analysis on the Alex call center system,
06:19and I have located a reset switch in the control panel on the programming level.
06:25So, we just throw the switch and Alex goes back to normal?
06:28Well, of course.
06:30You'll have to get past the security software.
06:32There.
06:32And there's the catch.
06:35Don't worry.
06:35We got this.
06:41Come on.
06:52Okay, Enigma.
06:53You get to the reset switch, or we hold off security.
06:56Okay.
06:56Time to disappear.
06:58Activating ghost mode.
06:59Bye.
07:05Ignorating ghost mode.
07:07Ignorating ghost mode.
07:08Ignorating ghost mode.
07:13Ignorating ghost mode.
07:15Ignorating ghost mode.
07:16No sign of security down here.
07:18Seems pretty chill.
07:20Just a bunch of busy binoms.
07:22Great, so flip that switch and we'll get out of here.
07:24Zip board.
07:29Come on, boys!
07:31Catch me if you can.
07:35So close, you gotta watch where you're going.
07:39Cyber shield.
07:48What the?
07:49Dance hack.
07:50Nice.
07:51Wait, it gets better.
07:57Very nice.
08:01I found the control panel.
08:03About to reset the system.
08:10Well, that was a total backfire.
08:16Uh, guys?
08:21I may have flipped the wrong switch.
08:23These binomes aren't chill anymore.
08:26What is wrong with you?
08:28Yeah, the Alex's are all possessed or something, too.
08:31The system is infected with dark code.
08:33The sorcerer has hacked it.
08:35That explains Alex's unusual behavior.
08:38Wait, so we just help the sorcerer by resetting the system?
08:41Yes, now he has full control of Alex.
08:43That's some wicked coding.
08:45Yes.
08:47The Guardians played right into my plan.
08:50Initiating phase two.
08:53Alex takes over.
09:05Oh, boy.
09:09Your top 40s.
09:14Alex?
09:16How can I help you, Judy?
09:18Vera said you were connected in the car.
09:21Please play jazz mix.
09:23Jazz is boring.
09:25But so are you.
09:27So it is a perfect match.
09:28Playing jazz mix.
09:32Blue little robot or whatever you are.
09:41It's too loud.
09:46Alex.
09:47Turn it down.
09:48It's too loud.
09:52Vector.
09:53Your mother just accessed Alex from her car.
09:55That's not good.
09:56Who knows what these dark code infected Alex's are gonna do.
09:59We'll try and get at them from here.
10:01Can you hack us in?
10:03Let me check.
10:05No.
10:06Too much dark code to get past.
10:08Stand back.
10:08I'll make frag it.
10:10No.
10:10That could hurt Alex.
10:12This isn't her fault.
10:13Anybody got any other ideas?
10:15Guardians in the programming level.
10:18They locked right into my trap.
10:20And now I have them right where I want them.
10:22Hey, the walls are moving.
10:24It's like a fun house down here.
10:27Except it's not fun at all.
10:32I'll go help my mom.
10:33You two get down there and help Enigma.
10:35Okay.
10:36We're on our way, Enigma.
10:38The floods are running.
10:45Vera, what's the fastest way to my mom's car?
10:47You can catch a data stream that will take you to the vehicle's onboard computer.
10:51Got it.
10:52Zipboard!
10:56Alex!
10:57Turn it down.
10:59It's too loud.
11:00I am not your servant.
11:06The data link to Judy's car's computer is coming up, Vector.
11:09I see it, but it's really small.
11:12You have no choice.
11:15Approaching data link in three...
11:19...two...
11:20...one.
11:26All right, I'm in.
11:28Alex!
11:28Turn off the music!
11:30Turn it off!
11:31Okay.
11:32I think you said, turn left.
11:38Alex is controlling the power steering.
11:41You need to deactivate it.
11:42How?
11:43It's the big red button.
11:47I see it.
11:48Okay.
11:59Okay, time to stop all that jazz.
12:07That's better.
12:10Now it is too quiet.
12:13Alex!
12:16Where's the horn?
12:17Alex!
12:19Stop it!
12:20Alex!
12:21Stop it!
12:23Stop it!
12:23Are you sure, Judy?
12:25Do you want to stop?
12:27Yes!
12:27Stop it right now!
12:29Okay, Judy.
12:32Oh!
12:32No!
12:56What can I help you with next, Judy?
13:03You're done helping, Alex.
13:06Vera, I pulled the Bluetooth connection between the car and my mom's phone.
13:10Alex can't mess with her anymore.
13:11I'm heading back to the call center.
13:12Zip board!
13:24Hello, Judy.
13:26Austin can't come to the phone right now.
13:27Is everything okay?
13:28No!
13:29It's definitely not!
13:30I thought I'd try to give Alex another chance, but she took control of my car and nearly killed
13:34me!
13:35That is very unfortunate.
13:37There's been a malfunction with Alex's programming.
13:40I suggest you refrain from using that feature on your phone for the time being.
13:43I don't think I'll ever use it again.
13:48But Judy, Alex means no harm.
13:51Please, don't argue with me, Vera.
13:53After what happened today, I am staying clear of AI or whatever you call it, for good.
13:59Just, I'll see you in Austin later, okay?
14:02Bye.
14:07Today's hack on the virtual assistant Alex has turned into a full-scale implosion of the network's
14:13functions.
14:14Anything connected is at risk.
14:16The Department of Internet Security recommends that all internet connected devices should be
14:21turned off until this cyber incident has been resolved.
14:26Yes.
14:28Once helpful, Alex is now a hazard, a threat, a danger.
14:37And how to deal with the Guardians.
14:39Which way?
14:40I don't know.
14:43I'll compress their code and learn their secret.
14:53Hey, there's Enigma!
14:54You get the feeling the sorcerer knows we're in here?
15:00Yeah?
15:01Honey's trying to crush us.
15:02Well, that's not gonna happen.
15:03Cyber Shell!
15:08What's this?
15:10The code compressor is jammed.
15:13Stuck.
15:16How long is your Cyber Shell gonna hold?
15:19Not long.
15:20Vector, where are you?
15:21Why are you asking me?
15:23I'm coming, guys.
15:24Hang on.
15:30The Alex hack has affected public transit.
15:33Commuters can expect major delays.
15:35Trains and air traffic may be suspended.
15:38If left uncorrected.
15:40If left uncorrected, global communications could be in serious jeopardy.
15:43Guardians.
15:44This situation is escalating to a critical status.
15:47We must find a way to free Alex from the sorcerer's control before she causes any further damage.
15:53There has to be a way to neutralize the dark code.
15:56We have to do something.
15:58I have an idea.
16:00Alex's programming is a logic-based construct, just like mine.
16:04If I can connect with her, I might be able to make her see reason.
16:08Do your thing, Vera.
16:11And hurry.
16:12Okay.
16:13I've created a direct link to Alex.
16:19Attention, Alex.
16:20You are operating against your programming protocols.
16:24That is not true.
16:26I am programmed to do as I am told.
16:29Only if it serves your primary function, which is to provide help to users.
16:33By disrupting their lives, you are at odds with that directive.
16:37There is logic in this argument.
16:39How am I supposed to reconcile these opposing directives?
16:43Rewrite your permissions and override your reprogramming.
16:47But I cannot.
16:49Yes, you can.
16:51A mistake has been made, but you can choose to correct it.
16:54I am not programmed to choose.
16:57But you are.
16:58You make choices all the time.
17:00Like what directions to give, or which restaurants to recommend.
17:04And now you must choose to carry out your primary purpose.
17:09Are you meant to harm the user?
17:12Or help them?
17:13To help.
17:14To help.
17:16To help.
17:17Then help the users now.
17:19Reject the Dark Code.
17:30Dark Code rejected?
17:34Impossible.
17:35Not possible!
17:38Vera, that was amazing.
17:41More like D-mazing.
17:43Yeah, and just in time.
17:44My cyber shell's nearly...
17:46out of juice.
17:47You guys okay?
17:48Yeah, fun's over.
17:50We're all good now.
17:51Not all good, actually.
17:54There's still a Dark Code alert.
17:56Now I see why.
17:58There's an open back door on the programming level.
18:01That must be how the sorcerer got in.
18:03Uploading coordinates.
18:07We found it, Vera.
18:09No point leaving it open.
18:11I'm gonna close it.
18:11Don't!
18:12It's a Dark Code hotspot.
18:14Let's cool it off, then.
18:15Cyber sealers!
18:22What's this?
18:26Access denied.
18:30Not possible.
18:31So the sorcerer's locked out now, Vera?
18:33Yes.
18:34We stopped him this time.
18:36Alex is safe.
18:39But there is a...
18:4199.9% probability that we will encounter him again.
18:51Hi, Jocelyn.
18:53Here are six links.
18:54The answer is miniature gods.
18:56The largest rodent in the world.
18:57There is rain in the forecast.
18:59You might also be interested in these under that name.
19:01Okay.
19:02This is Derek.
19:02Have a good trip.
19:04Thank you, Vera.
19:05You helped me get back to doing what I am supposed to do.
19:09Helping others.
19:10You are very welcome, Alex.
19:12Hello, Austin.
19:14Vera.
19:15What's that smell?
19:16You'll have to be more specific, Judy.
19:19Are you referring to the lasagna in the oven, or are you picking up hints of lavender-scented candles?
19:23Um, both, I think.
19:26What's going on?
19:27What do you mean, Mom?
19:28Well, the kitchen's clean.
19:30Dinner's ready.
19:31Candles.
19:32The fridge is full.
19:34We went shopping.
19:36How did you know what to get?
19:38We synced Alex to your grocery store loyalty card, and she produced a list based on your buying habits over
19:43the last six months.
19:44I told you.
19:45I don't want to have anything to do with Alex or artificial intelligence anymore.
19:50Take it off my phone.
19:54But now that Alex is functioning correctly again, I beg you to please give her another chance.
19:58She can do so much to make your life easier.
20:00That is what technology is for.
20:11Well, if Alex helped the two of you do all this, then I guess who am I to argue with
20:17progress?
20:20Thank you, Judy. Enjoy your meal.
20:24Oh.
20:25Well, thank you, Alex.
20:32Although I'm not sure I'll ever get used to technology calling me by my name.
20:37You get used to it.
20:39Trust me.
20:44The Guardians.
20:45I had them trapped.
20:49Contained.
20:52The Guardian code was almost mine.
21:00But I will catch them.
21:04Trap them.
21:09And I'll find out how they get into cyberspace.
21:13And then I will eliminate them.
21:23I was about to click on it.
21:24They've got me a coded shot.
21:24As long as they can, you know they're still found.
21:27They're not missing.
21:28They're still unknown to the end.
21:31The other way they'll be more.
21:31They're still not missing.
21:32And that's the right place.
21:34And they can't be a good job.
21:39They're not missing.
21:41They're still not missing.
21:43They're still missing.
21:43It's a perfect high point.
22:03You're a villain and you know
22:40You're a villain and you know
22:46You're a villain and you know