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00:00And today is going to be a beautiful day.
00:06Four sets of holiday hosts.
00:08See you soon.
00:10Have stayed at each other's places.
00:12Today, with all the visits over, scores are settled.
00:15There's obviously gameplay in here.
00:18And the payments revealed.
00:19I cannot accept this as a payment for that delightful room.
00:23With four and a bed.
00:24We found all faults in all accommodations.
00:27In the first... Let me finish.
00:29In the first instant.
00:31Did anyone get a good night's sleep?
00:33They're obviously massive game players.
00:35Disgusting, to be honest.
00:43It's the final day of the competition to be named best value place of the week.
00:47The rival hosts are assembling one last time.
00:50To find out what they've been paid and settle some scores.
00:54Let's see who's been playing games.
00:56Kicking things off are couple Shauna O'Brien and Sam Westworth.
01:00Who were first to host this week.
01:02Let's get into this.
01:03Yeah, let's.
01:05When the guests fell down the rabbit hole at Wonderland Retreats in Carnforth, Lancashire.
01:10Hi.
01:11Welcome to Wonderland Retreats.
01:13Everyone was initially grinning like a Cheshire cat.
01:16Cool table.
01:17Nice.
01:18Wow.
01:19Very creative.
01:20Oh my goodness, this is crazy-licious.
01:24But once through the looking glass, both Dan...
01:27Full of dust.
01:28That should be wiped down.
01:29Wow.
01:29...and Uzi and Bobsy didn't consider things clean enough for the Queen of Hearts.
01:34Whoa, my dears.
01:36That is disgusting, Bob.
01:39What a dirty sink.
01:41There was a bit of dust on the top shelf there, bottom was clean.
01:44Mm-hmm.
01:45Then, along with Nick...
01:46Personally, I would have gone for a heavier weight towel, I think.
01:50Uzi and Bobsy were left mad as hatters by some of the facilities.
01:55Bit of a rip on the bed sheet there.
01:57Would be nice to have a little basket along here so you can put your toiletries in it.
02:01It's a bit, like, a bit catrophobic with this, but...
02:05They could have had the shower here.
02:07But, come feedback, it was their cleanliness score...
02:11Six.
02:12I agree.
02:13..that didn't leave the hosts in the mood for a tea party.
02:17Marking us down at six is disgusting in my eyes, to be honest.
02:22And now, around the table,
02:24there's one mark Shauna and Sam are particularly keen to mop up.
02:28Right, boys, you scored as a six on cleanliness.
02:31Bunch of long hair on the sofa.
02:34When we sat down, there was, like, a big bunch of hair, to be honest with you.
02:37What do you mean, a bunch?
02:39A good five, six more.
02:40Like a clump of hair.
02:41Yeah, a clump of hair. It was disgusting.
02:43Obviously, a bunch of hair is not ideal,
02:45but I definitely don't think the place is disgusting.
02:48The hair was disgusting.
02:49Not the place.
02:50Right, OK.
02:51Dust in the bathroom cupboard.
02:53There was dust under the sink.
02:55Yeah.
02:55Like a thick film.
02:57It wasn't thick.
02:58OK.
02:59I also had a bit of dust on the windowsill,
03:01and the bits in the sink, minor things.
03:04So the score drew an eight.
03:05You found a similar number of things as Aussie and Bob's.
03:08That's kind of the score we were looking for.
03:10Well, I think we had a bit of a big bunch of hair.
03:12That's the difference.
03:13Well, we found a lot of things in your place as well, so...
03:15Oh, trust me.
03:16We're waiting for them once.
03:17I think for a glamping site, we are a 10 out of 10 cleanliness, really.
03:21In my opinion, we are.
03:24We are really happy with our cleanliness.
03:26I think people obviously are just trying to find faults, really.
03:29Shauna and Sam can now find out how much they've been paid,
03:33starting with Nick's £283.50 stay,
03:36including an additional breakfast cost.
03:39£60, £70, £273.50.
03:43So that's an underpayment of £10. Can you explain why?
03:45As much as I enjoyed the incredible facilities,
03:49I had a couple of issues.
03:50I thought the weight of the towels might have been nice
03:53to have a little bath caddy for your bits and bobs
03:55when you're enjoying that lovely outdoor bath.
03:57OK, and you think that warranted a £10 underpayment?
04:00Yes. OK. Here's what it is.
04:02I was shocked by Nick's underpayment, to be honest.
04:04Bit of a kick in the teeth, really, that one.
04:06My payment was actually very fair.
04:09A few little tweaks would certainly make it worth the money.
04:13Next, it's Dan's stay, which cost £273.50,
04:17including the extra breakfast charge.
04:22£220, £240, £250.
04:25So that's an underpayment of £23.50. Can you just explain a little bit more?
04:28The cleanliness was a little bit off.
04:30It is only minor issues for the cleanliness.
04:33For us, an underpayment, you know, it is a bit of a kick in the teeth,
04:35I'm not going to lie.
04:36I think Dan's underpayment was really extreme.
04:39There's comments on my cleanliness, they were really minor,
04:42so I don't really think it should have been an underpayment.
04:46Sam and Sean's accommodation is nice, but I stand by my underpayments.
04:50Finally, it's Uzi and Bobsy's pod, priced at £297,
04:55including the added optional breakfast.
04:58£220, £225, £227.
05:02That's an underpayment of £70. Please can you explain why?
05:06At this price, everything needs to be on point.
05:09You find minor things, but that, in my opinion,
05:11doesn't warrant a massive underpayment.
05:14We just play on facts and not on people's opinions.
05:18We'd never let out our pod at that price.
05:21Ozi and Bobsy's underpayment was an absolute joke, I think.
05:24They're obviously definitely playing some form of game.
05:26We're not playing any games.
05:27We believe the facility and cleanliness need to be improved.
05:31With Impossible Motel knocking off £10,
05:34beach suites withholding £23.50,
05:37and optimal apartments underpaying by £70,
05:41Wonderland Retreats finishes with a final bill average of 88%.
05:46Next to face their feedback are colleagues Uzi Hussain and Bobsy Riaz.
05:51Let's get to business.
05:54When the guests rolled up to Optimal Apartments in Bradford,
05:58West Yorkshire.
05:58Welcome to Optimal Apartments.
06:01Everyone lit up.
06:02Starlight roof.
06:04Very nice.
06:05Oh, wow.
06:07That was a nice size apartment.
06:10But on closer inspection, Shauna and Sam got the impression
06:14all was not right.
06:16Some dirt up there, isn't there?
06:18Plaster dust.
06:19We'll have to clean the cloth out.
06:22And everyone thought the amenities were going in the wrong direction.
06:26Just expected some of the furnishings to be of a slightly higher quality.
06:30You can see there where it's starting to come away and not been fit very well,
06:34and the chips as well.
06:35I did not expect flat pack furniture.
06:39But come feedback, it was Shauna and Sam's low cleanliness score.
06:43I think they deserve a five.
06:45Yeah.
06:46That left the hosts down.
06:48Our cleanliness is not worth a five, Bob.
06:50Sam and Shauna are just playing pathetic nursery little games.
06:54So now face to face, Uzi and Bobsy want to scrub up on one particular set of complaints.
07:01Sam and Shauna, you've scored us for cleanliness five plaster rubble in the living room to the TV surround.
07:08I put my hand around and in the corner there was a big pile of plaster dust.
07:14It was just hoovering out.
07:15With the bulkheads, it is quite difficult to get the hoovering there
07:18because you've got the wall in front.
07:20I could literally sprinkle it down.
07:23The cleaning cloth left in the bathroom.
07:26Mm-hm.
07:27There's a dirty cleaning cloth.
07:28What the cleaners look like they've been cleaning in the bathroom.
07:30It sort of just...
07:31Just shrugged on the side, wasn't it?
07:32Shrugged on the side.
07:33We leave these clots in the bathrooms just for the guests,
07:36so if there is any water that's spilt, they can just wipe it down, really.
07:40We've been to hotels, never seen a cleaning cloth left on the side before.
07:43We do believe a five is a bit of a low blow.
07:47Don't you think that, Shauna?
07:48No, I don't.
07:48You can unearth a whole world of things in any property.
07:52Some of the things I'm hearing just sound a little bit extreme.
07:55We found physical dirt.
07:57I believe you went to the extent measures due to the vendetta, but...
08:02No vendetta here.
08:03We believe our cleanliness is, like, always ten.
08:07I strongly disagree with the five.
08:10That's definitely a vendetta.
08:12That's definitely, like, a tip for tuck.
08:14We held Ozzy and Bob Z to the exact same standards that they held us.
08:19Ozzy and Bob Z can now count their cash,
08:21starting with Dan and his £229 self-catering apartment.
08:27£182, £220, less deduction of £9.
08:31Can you explain why, Dan?
08:32It was just for the furniture.
08:33Thank you very much for that.
08:35We're happy with the payment.
08:36Next, it's Nick's self-catered apartment, priced at £229.
08:43£200, £210, £219, with an underpayment of £10.
08:48Can you explain why, Nick?
08:50I felt quite shocked, to be honest, by the flat-pack furniture.
08:55It did seem very flimsy and lightweight.
08:57We're disappointed with the payment, Nick, but we're going to accept it.
09:02I believe Nick's paid us as a competitor and not as a guest.
09:06The underpayment I gave was quite fair.
09:09I think they got off lightly.
09:11Finally, it's Shauna and Sam, and their £239 self-catered stay.
09:18£180, £190, £195.
09:22That's an underpayment of £44.
09:24Can you just please explain why?
09:25It's due to the cleanliness and facilities issues that we did find.
09:30We believe our rooms are of a very high standard,
09:32but I'm accepting the payment on the grounds of this competition.
09:36Otherwise, we'd never accept this payment.
09:38We believe strongly Sam and Shauna have underpaid us just to get revenge.
09:43I wish I'd underpaid them more now, to be fair.
09:46Yeah.
09:48With Beach Suites knocking off £9,
09:51Impossible Motel withholding £10,
09:53and Wonderland Retreats underpaying by £44,
09:57Optimal Apartments finishes with a final bill average of 91%.
10:04With half the payments in, two sets of hosts are yet to face their critics.
10:09I think there's a lot more shocks to come.
10:20It's the final day of the competition to be named Best Value Place of the Week.
10:25Two sets of hosts have already found out what they've been paid.
10:28Next up is Nick Davies.
10:30So I have my suit of armour on.
10:35When the guests rocked up to the Impossible Motel in York, North Yorkshire...
10:39Morning.
10:40Welcome to Impossible Motel.
10:42...some were instantly wowed by the distinctive decor.
10:46Amazing.
10:47Right up our street.
10:48What a cool little pad.
10:51But Uzi and Bobsy didn't find the parking situation to be top draw.
10:57Bobby, it's a bit extortionist, isn't it?
10:59£20.
11:00And once in their room, the pair found issues galore.
11:04It's quite small for, like, what you're paying, £310.
11:07Ooh.
11:08You can do some top stems on this chair.
11:11I don't think I'd only want to sit on this one.
11:13Bobby, this is not ideal, me.
11:15One hand washing and one hand shampooing.
11:18Meanwhile, a sink left Shauna and Sam sore.
11:21It's all marked.
11:22Can't be charging top whack when it needs replacing.
11:25By morning, Dan could stand his room no more.
11:28I had a really strong smell of damp.
11:31There was no ventilation.
11:32So I need to leave just to get a little bit of fresh air.
11:35And Shauna and Sam were troubled by a pour.
11:38I've just put the shower on and it's literally spraying from the ceiling.
11:42But come feedback, it was Uzi and Bobsy's low facilities score...
11:46I'm taking four.
11:47I agree.
11:48..that caused a furore.
11:50Seriously, guys?
11:52I think there is some gameplay, definitely,
11:55and looking forward to get some answers.
11:58So now eye to eye.
11:59Nick wants the lowdown on the facility letdowns.
12:03How are the facilities, Uzi and Bob, four?
12:07OK.
12:08So no parking.
12:09Wherever we stay, we like to have on-site parking.
12:13We are city centre.
12:15And it was a price issue as well.
12:17We get 5,000 people visit and stay with us a year
12:20and have no issue with it whatsoever.
12:23It is about 15, 16 minutes walk.
12:26Can't move the building.
12:27So your next comment is small room.
12:30That's one of our larger rooms.
12:31I was judging the room on the price.
12:34Do you understand that?
12:34No, I do.
12:36It was very compact, Nick.
12:37It's about luxury and appointment levels.
12:39It's not just the size.
12:41We went for the wow factor.
12:42We did find a few issues with our facilities as well.
12:46The sink was badly marked.
12:48Black, unfortunately, more than any other colour,
12:51does tend to show its weaknesses.
12:54For me, that would just need fully replacing.
12:58So we have looked at refurbishing those units.
13:00Things like that should be replaced straight away.
13:03We still want to charge the same price.
13:06Fair comment.
13:08We certainly take on board things that have been said
13:11and if it makes sense to change things,
13:13we'll look at how that's possible.
13:15But it's the money that matters.
13:17Starting with Shauna and Sam's £586.35 stay.
13:2380, 500, 510,
13:27which is an underpayment of £76.35.
13:31Would you mind to elaborate why?
13:34At the price, Nick,
13:35there should have been no problems with the facilities.
13:37They should have been perfect.
13:38Thank you, but we do stand by our rates.
13:42Disappointed to get the underpayment from Sam and Shauna.
13:45They're not the cheapest of rooms.
13:47We get that.
13:48But we feel the price is justified.
13:50Next, it's Dan's room, priced at £329.40.
13:55160, 180, 200.
14:00Which is an underpayment of £129.40.
14:05Would you care to explain that?
14:08The damp in the room just absolutely threw that room out the window
14:11and I really struggled to sleep with the lack of ventilation.
14:15I regret that you didn't have a great night's sleep.
14:18It is our most used room in the property
14:21and we generally do not get the similar comments that you've made on a day-to-day basis.
14:27The facilities and sleep that we provide usually tick all the boxes for the people that booked that ROM.
14:33Therefore, it is disappointing that Dan didn't have that same experience.
14:37It's with a heavy heart that I underpaid Nick, but I struggled to sleep and I couldn't wait to get
14:43out.
14:43Finally, it's Uzi and Bobsy and their £347.30 stay.
14:5080, 100...
14:53..and 20.
14:55Wow!
14:57So that's an underpayment of £227.30.
15:02That's correct, Nick.
15:05Fellas, that room is definitely worth the money we asked for it and get.
15:10What's the cleanliness? It was just too dusty.
15:13Do you not think you're playing the game?
15:15No, we're not playing the game.
15:16100% are.
15:16I'll tell you one thing now.
15:18For me, personally, it was a very bad experience.
15:22I cannot accept this as a payment for that delightful room.
15:25We can't budge from that.
15:27I cannot accept £120.
15:29That is our final price, Nick.
15:34Ozi and Bobsy's payment was non-proportional to the issues that they'd encountered.
15:40They're obviously massive game players and want to win that badly
15:44that they try and tarnish someone else's business,
15:46which I think is disgusting, to be honest.
15:48But we're just businessmen and we work things on facts and figures
15:50with honesty and to the best of our ability.
15:53With the Wonderland Retreats holding back £76.35,
15:59Beach Suites withholding £129.40 and Optimal Apartments payment rejected,
16:05Impossible Motel finishes with a final bill average of 49%.
16:11The last contender vying for this week's title is Dan Thomas.
16:15Let's get ready to rumble.
16:18When the guests laid down their towels at Beach Suites in Southport, Lancashire...
16:23Ah, good morning, Nick.
16:24Morning, Dan.
16:25Welcome to Beach Suites.
16:26...despite a sure start...
16:28Ooh, cute.
16:30Cosy.
16:32It's nice and comfy, innit?
16:33Yeah.
16:34...two sets of guests soon hit rough tides.
16:38Oh, no.
16:39Oh, it's been mist, hasn't it?
16:41Yeah, it's stained.
16:41Yeah, yeah, it's stained.
16:43And there actually is a cobweb on that light.
16:46Ooh.
16:47Oh, it's dirty.
16:48Got a lot of dust inside it.
16:49There's definitely an issue with dust in this room.
16:52Fingerprint marks on it.
16:53It's got a bit of, like, rusty marks inside there.
16:55And the bathroom wasn't making waves for Uzi and Bobsy.
17:00Sink on top of a toilet?
17:01That's disgusting.
17:03I just hope you don't slide off the toilet seat.
17:06That evening, Shauna and Sam couldn't coast.
17:09The whole room absolutely stinks of damp.
17:11And by morning, the bathroom layout had made Nick crabby.
17:16Could have been re-engineered better with a few more shelves
17:18and a full-size sink.
17:20But, come feedback, it was Uzi and Bobsy's salty scores.
17:24A five, I agree.
17:26That sunk the host's mood.
17:29A five? Oh, dear. That's shocking.
17:33So now at the table,
17:34Dan wants to dissect Uzi and Bobsy's dimension dispute.
17:39How were the facilities, a five, you've mentioned?
17:42They sink on the toilet?
17:43Can you tell us more about this, please?
17:44Yes, I know you've got a very compact bathroom,
17:47but I've never sat on the toilet and brushed my teeth.
17:50I find that disgusting, so...
17:51You might find it disgusting.
17:52I'm perfectly fine with this, and most of our guests are.
17:56I did feel that the bathroom could have been configured slightly differently
18:00to allow a full-size sink.
18:02It is a compact space.
18:04There would have been absolutely a way for a little more convenience for guests.
18:08I think for the price point that we're offering our guests,
18:11it works really well for us.
18:12If the towel rail was a little bit further down,
18:16and the open-closed doors of the shower were reversed...
18:20We'd be keeping things as they are. Thank you.
18:25Dan can now cash up, starting with Nick's £81 self-catering room.
18:3250, 70, 5.
18:36That's an underpayment of £6, Nick.
18:38Can you please tell me why?
18:39As for the bathroom dynamic, I do believe with a little bit of engineering
18:43you could have got a full-size sink in.
18:46Nick, I don't think our en suite is worth a £6 underpayment.
18:49For the price, our en suites are well-equipped and actually a good size.
18:54Next, it's Shauna and Sam's self-catered room, which also cost £81.
19:0120, 40, £61.
19:05That's a £20 underpayment. Can you please explain?
19:08The whole room just stunk a damn, and the cleanliness.
19:12OK.
19:13I did go into all the suites before guests arrived.
19:16That's been missed by myself, as well as the cleaning team.
19:18But I don't agree with the price that you've given,
19:21and I'm disappointed in both of you.
19:25Finally, it's Uzi and Bobsy at Uzi's self-catered room,
19:29also priced at £81.
19:3320, 30, 35.
19:37Oh, wow.
19:38£46 underpayment.
19:41That's a huge underpayment.
19:43That's right.
19:44Can you please explain why?
19:45There was too much cleanliness and facility issues.
19:49There's obviously game playing here, in my view.
19:52There was a competition.
19:54A fair competition.
19:55We have been playing it fair.
19:57You haven't?
19:58I don't think so.
19:59We can all delve deeper.
20:01No, no, no, let me speak, sorry.
20:02You can always find stuff, but that's not in the spirit of the competition.
20:06That's insulting.
20:07That's not insulting, I'll tell you.
20:08No, I'm insulted, so it is insulting.
20:10Okay, you've insulted, but you've signed up to a competition,
20:12and we found all faults in all accommodations in the first...
20:17Let me finish.
20:17In the first instant.
20:19And we have paid everybody viably.
20:22It is a game, and congratulations.
20:25I thought about that.
20:26But I'm not accepting your payment.
20:28Thank you very much.
20:29You're welcome.
20:31I knew they were playing the game.
20:32I just didn't expect an underpayment of over 50%.
20:36That's just outrageous.
20:38I do believe strongly we've given them a fair price.
20:41With Impossible Motel withholding £6,
20:45Wonderland Retreats knocking off £20,
20:47and Optimal Apartments payment rejected,
20:51Beach Suites finishes with a final bill average of 56%.
20:57With all the payments in, it's down to Nick to reveal the results.
21:02In fourth place...
21:06Is Impossible Motel.
21:12One is never too old to learn a new trick.
21:16I've learnt lots.
21:18In third place is...
21:21Beach Suites.
21:23Well done, Dan.
21:26Coming third in the competition wasn't where I wanted to be,
21:29but I think the other guys have been ultra-tactical.
21:31I think that's just a reflection of their character.
21:34So the top spot is between Optimal Apartments
21:37and Wonderland Retreats.
21:39And the winner is...
21:45Optimal Apartments.
21:50Well done, bro.
21:51We've come into this competition honest and fair,
21:54and we are delighted that we are the winners.
21:56Yeah.
21:57And ladies and gentlemen, your winners.
22:06A bit upsetting isn't it, but...
22:08I just think that's what you've got to do to win, then.
22:10It's not for us.
22:11I hope they enjoy the plaque.
22:14It's been a good week,
22:15and I think we should leave a competition as a competition
22:18and not take things personal.
22:19Cheers to that.
22:20Cheers.
22:20Cheers.
22:22We did say optimal means the best.
22:25Will always remain the best.
22:26Checkmate.
22:27Cheers.
22:30Cheers.
22:43Cheers.
22:46Cheers.
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