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00:00Ah! Lights, camera, action.
00:04Four sets of holiday hosts.
00:07Oof.
00:08Check in to each other's places.
00:10Welcome to Wonderland Retreats.
00:12And check out one another.
00:14We do believe a five is a bit of a low blow.
00:17Don't you think that, Shauna?
00:18No, I don't.
00:20Today, guests bounce back.
00:22Echo! Go!
00:25Wow.
00:26Whoa.
00:26As they battle.
00:27You guys have just got to count your lucky stars that you earn in the basement.
00:31To be named best value for money.
00:33Four. Seriously, guys?
00:42The third visit of the week is to York in North Yorkshire,
00:46an impossible motel managed by Nick Davies, a man of the world.
00:51I love to travel, to experience different cultures.
00:54I've described myself as the sort of person who can see the good in every body.
01:01I sound like a beauty queen in a contest.
01:03I want to help all the children on the planet.
01:07Those preparing to pageant can choose from one of 13 rooms for up to £550 a night,
01:13plus an extra charge for breakfast,
01:15and meet a host who believes variety is the spice of life.
01:19In terms of the rooms, every single one is different.
01:23The basement is very grungy and industrial.
01:26And then we have our rock star rooms, which offer hot tubs, private terraces.
01:31You either love us or you hate us.
01:34There doesn't seem to be an in-between.
01:36And when it comes to the competition, Nick thinks he's got the formula for success.
01:41Really, the three main criteria people judge you on is sleep quality, cleanliness, attention to detail.
01:48And this is where we focus a lot of our energy and a lot of our time.
01:52That's the real judge of a property.
01:54About to arrive are today's first guests.
01:58York's a lovely area, isn't it? Gorgeous, really medieval.
02:01One thing I do think about York, the phone signal is terrible.
02:07Struggling for connection are couple Shauna O'Brien and Sam Westworth,
02:12owners of Wonderland Retreat's Luxury Glamping in Carnforth, Lancashire.
02:17On the last visit over drinks...
02:19Cheers!
02:20Nick lifted the lid on his unusual accommodation.
02:25Expect quirky, random beds on chains.
02:29Wow!
02:31So today, Shauna and Sam are ready for the Roll G.
02:35We're very excited for Nick's, aren't we?
02:37Yeah, I'm expecting chains, whips, naked butlers is what I've got imagined in my head.
02:42Calm down.
02:45Wow!
02:46It looks like a very grand building.
02:48Let's go and have a walk.
02:51Morning.
02:52Good morning.
02:53Welcome to Impossible Motel.
02:54You'll be staying one of our rock star rooms, Stellar Solarium.
02:58The price of the room is £550.
03:00Have a fantastic stay.
03:02Thanks so much.
03:05Wow!
03:07Look at the beams.
03:08Amazing.
03:09Right up our street.
03:11As Shauna and Sam take the high road, today's next guest is feeling confined.
03:16There's the dungeons here.
03:18The York dungeons.
03:20Don't see Nick on the wall.
03:23Breaking free is Dan Thomas, owner of Beach Suites in Southport, Lancashire.
03:28Over breakfast on a previous visit, Nick revealed his habit of hobnobbing.
03:33I once looked after the rock.
03:36Wow.
03:37Lovely chap, actually.
03:39So today, Dan hopes the host will take the biscuit.
03:43It'll be quite interesting to see what Nick's got up his sleeve, the cunning little fox.
03:47Ooh, he's in the centre of York, is he?
03:49Very nice.
03:52Good morning, Nick.
03:53Welcome to Impossible Motel.
03:55You'll be staying in our basement.
03:57The room is £310.
03:59Breakfast is additional.
04:01Have a fantastic stay.
04:02Thanks, Nick.
04:04Cheers.
04:07Oh, Nick.
04:08You did promise chains and you delivered.
04:11What a cool little pad.
04:13With Dan tied up, today's final guests are expecting a grand old time.
04:18I'm looking forward to Nick, actually.
04:21Nick's a very good person, very good sense of humour.
04:23I think Nick needs to be nominated Duke of York.
04:29Neither up nor down, our colleagues Uzi Hussain and Bobsy Riaz, owners of Optimal Apartments in Bradford, West Yorkshire.
04:36When they hosted last time...
04:38Good morning, Nick.
04:40...after a bright start...
04:41Oh, that's a nice-sized apartment.
04:43Oh, wow, I love that.
04:45Really nice.
04:46Oh, wow, there's a big space.
04:49All the guests found fault.
04:51Plaster dust.
04:52They've missed that.
04:53Got ourselves a smart mirror, but we do have some damage.
04:57Did not expect flat-packed furniture.
05:01But at feedback, one score in particular...
05:04I think they deserve a five.
05:06...halted the hosts in their tracks.
05:09Our cleanliness is not worth a five, Bob.
05:11Some of Sean are just playing pathetic nursery little games.
05:14But today, Uzi and Bobsy are determined to rise above the rancor.
05:20I'm actually looking forward to seeing all our competitors and whatever's happened between us and Sean.
05:26And it's unfair if anything is...
05:29Taken out on somebody else.
05:30Yeah, taken out on someone else's place.
05:31Why should we spoil it?
05:32We're better than that.
05:34Is this the car park?
05:36Oh, my deus.
05:39Bobby, it's a bit extortionist, isn't it?
05:41£20.
05:42Nick's place is about 10 minutes walk, so...
05:45Bit of a downside, that.
05:46Good morning, Nick.
05:48Morning, Nick.
05:49Morning, Oz.
05:49Morning, Bobby.
05:50You'll be staying in one of our rockstar rooms.
05:53Sensational.
05:54Ooh.
05:54Prices £310.
05:56Have a fantastic say.
05:58Thank you very much.
06:01Wow.
06:02It's impressive, Bob.
06:04Yeah.
06:05It's quite small for, like, what you're paying, £310.
06:09With the host out of the way, the guests can begin their mission at Impossible Motel.
06:15Clean, that, innit?
06:16Mm-hm.
06:16It's got pillow protector on there, good.
06:19Sheet looks clean.
06:21We've got some bits on the bed.
06:23Maybe a bit of the brickwork that's fallen away from the wall.
06:27Ooh.
06:28Bit dusty on top.
06:29Nice pillows, but that little mark on there.
06:32Stains on this one, too.
06:35Ooh.
06:35Bit of a cave.
06:37Quirky space.
06:38Dusty pillow.
06:39The old mark's, like, bits on it.
06:41And he wants us to play a 310.
06:42Is he having us on?
06:44Stove's quite nice, innit?
06:45Ooh, look at that.
06:47Fully stopped bar.
06:48Just spotting some cobwebs.
06:50There's no excuse for this.
06:51That is a questionable stain.
06:54Oh, my deez.
06:58Compact.
07:00Love the arch.
07:01I'm just concerned I'm going to bang my head as soon as I get out the bath.
07:05Stains on this chair.
07:06I don't think I'd only want to sit on this one.
07:08Look at that.
07:09It's all marked.
07:10Can't be charging top whack when it needs replacing.
07:13Yeah, inside it all looks clean.
07:17There is splash-back marks on there.
07:19There's some mess in here.
07:20Black stuff in the bath.
07:25Wow.
07:25You don't often get anything like this in the city, do you?
07:28No.
07:28Love it.
07:29Baba, this is not ideal, mate.
07:32One hand washing and one hand, you know, I mean, shampooing.
07:34That's not practical.
07:36Room inspection's almost over.
07:38Dan's feeling restrained.
07:40I've looked around, but I haven't seen any handcuffs, so I think I'm safe for now.
07:44Shauna and Sam are splashing out.
07:46Nice and hot, isn't it?
07:48Nice.
07:49And Uzi and Bobsy are making the big calls.
07:52Hi, is that Nick?
07:53Nick, have you got any cleaning rooms?
08:00York is home to one of England's shortest streets.
08:03Named Whipmawapmagate, it is just 80 feet long.
08:07And today, host Nick hopes to keep the visit on track with a tour of nearby Castle Howard.
08:13We're looking forward to the historic building.
08:16It looks absolutely amazing from outside.
08:18Once inside, and having fawned over the four posters...
08:22Wow, beautiful.
08:23..tour guide Jeanette's on hand with the heritage.
08:26So here you are in the Great Hall, a place of magnificent beauty, I'm sure you'll agree.
08:31Castle Howard was the idea of the Third Earl of Carlisle.
08:34We have an estate that's over 10,000 acres.
08:38Boys, how many acres do you want?
08:40Well, at least 100 acres.
08:42Is there any subleasing going on this thing?
08:44I'm sure we can find a little slot for investment somewhere.
08:49The Great Hall was super impressive, beautiful, stunning building.
08:53Castle Hall considered.
08:55The group head upstairs to delve into the dome.
08:58Wow!
08:59That's amazing.
09:00Oh, this is beautiful.
09:02Where Shauna decides it's time for an acoustic set.
09:05Echo!
09:08Amazing resonance, really.
09:10It's good, isn't it?
09:11I reckon Dan could do a good one.
09:12I'd step away from the windows without you.
09:16Echo!
09:18Wow.
09:19Wow.
09:19Not a fountain of a sleeve.
09:22But as good vibrations abound...
09:24Echo!
09:26...Ozzy and Bobsy aren't echoing the complaints about their feedback.
09:30We're playing it nice with Shauna and Sam and just looking forward to payment date.
09:34Aussie and Bobsy, so far, it's been alright today.
09:37They've started speaking to us again haven't they?
09:39Yeah.
09:39When it's actual payment date might be a bit different.
09:42Past problems muted, the guests finish the afternoon outside, where Nick reveals his own history with the castle class.
09:50Being in a garden like this takes me right back to the early part of my career.
09:54I've worked in high-end hospitality, so we have the chance to host special guests from the royal household, which
10:01was Princess Diana.
10:02Oh, wow!
10:03And I was taking care of her.
10:05She was so elegant.
10:06Everybody was mesmerised by her.
10:08That's amazing, that.
10:09Wow.
10:10I had a tie with a keyboard on it and she came up to me and then she played a
10:14little tune, flicked it over my shoulder and off she went to chat to somebody else.
10:18Amazing, Nick.
10:19That's brilliant.
10:20It's a nice experience.
10:21What a great story and what a great honour as well. It's just for Nick to have that experience.
10:26And with the afternoon coming to a close, the host hopes the crown is still in sight.
10:32I think today's going really well. Let's hope it goes down big in history. I guess we'll find out come
10:38feedback time.
10:45The third visit of the week is to York, North Yorkshire and Impossible Motel, where host Nick has invited his
10:52guests for a drink down the hotel bar.
10:55Cheers.
10:55Cheers.
10:58And as the group taste their tipples, Dan's got a craving for Nick's credentials.
11:03Can you tell us about your hospitality experience?
11:05I've been very lucky. Travel and hospitality has taken me around the world.
11:09And I've worked in a lot of different types of properties, scuba diving resorts, jungle lodges.
11:16Have they also included chains and that kind of stuff?
11:20This is the one and only. This is probably the most unusual quirky place I've ever been.
11:25My room is definitely not one I'm going to forget.
11:29My concern about Dan is that I think he's in the wrong room and maybe the grungy sort of basement
11:35experience was not what he was expecting or hoping for.
11:39I knew York was famous for the dungeons, but I didn't think I'd be staying in one.
11:44Basement dwelled. Next, Dan wants the host to reopen his little black book.
11:49I haven't been nosy. Princess Diane. Get me more.
11:54One of my favourites would be Hugh Jackman.
11:57Wow.
11:58I ran a rather gorgeous 14th century home, looked after him for three weeks.
12:02I remember on his first night, I thought, I'm going to do you a Barbie mate.
12:06And he goes, great.
12:07And I have no idea what possessed me, but I ran home, got my guitar.
12:11And he went on live with somebody back in the States, said, oh, I think Nick's going to serenade me,
12:17love.
12:19And I sung some very silly, cheeky song about Beaver the Believer.
12:25But he seemed to enjoy it.
12:26You get around, don't you, Nick?
12:27Yeah. Rubbing shoulders with celebs.
12:29I think they're rubbing shoulders with our Nick here.
12:31Oh, you're a big flatterer, you.
12:35Fair play to Nick. Rubbing shoulders with celebs.
12:38He's got the A-list stories, but the Z-list bedrooms.
12:43Aussie A-list anecdote aired, Shauna's cashing up the final stay.
12:49So, Dan, you've seen all of our places now, so where do we stand price-wise with yours?
12:54The price point is lower than each and every one of you's.
12:58Is it one of them budget ones?
12:59Would you be offended if it was?
13:00If it was, yes, I would, to be honest with you.
13:03Where do you stand, top to low?
13:05Is it the right bottom end, one of them ones?
13:08Um...
13:09Would you categorise as one of them ones?
13:11Then budget hotels are bunk beds.
13:13No, we're not a hostel.
13:15What are you, then?
13:15Lower to mid.
13:17Can Shauna come in her high heels?
13:18Yes.
13:19Oh.
13:20OK.
13:20Can our Nick here come in his three-piece suit?
13:23Leather only for Nick.
13:25Making me stay in your basement.
13:29I'm expecting, like, Scouts Hut vibes.
13:32We'll give it a go, won't we?
13:33I don't think it's going to be for everyone else in the group, though.
13:36Drink's done, the guests head back to their rooms.
13:40Cheers.
13:40Yes.
13:42There's a really strong smell of damp, which is quite concerning.
13:46So, wish me luck.
13:52It's a new day in York, where Dan's already up and about.
13:57When I woke up this morning, I had quite a tight chest.
14:00There was no ventilation, so I need to leave the room
14:03just to get a little bit of fresh air.
14:05And the glare from the emergency light
14:07disrupted my sleep through the night.
14:09In her and Sam's room, Shauna's testing the water.
14:13I've just put the shower on, and it's literally spraying from the ceiling.
14:17No good for me, because I don't really fancy getting my hair washed today.
14:20While in his room, Uzi's struggling to fit in.
14:23It's a very small sink.
14:26I was brushing my teeth just literally like this, and you know, it's quite a bit awkward.
14:34Downstairs, breakfast prep is underway, and Nick can taste success.
14:39No qualms about breakfast at all.
14:41We just make sure that it's good, honest, comfort food, well prepared.
14:45And as the final guest takes his seat...
14:48Morning, guys. Morning, Dan. Morning.
14:50..waitress Ellie is ready to roll.
14:52Morning, everyone. Good morning. Morning.
14:55Ready for some breakfast? We are.
14:57We've got a full Yorkshire, scrambled eggs on toast,
14:59and then French toast with either creme fraiche or berries, or maple and bacon.
15:04Can I have scrambled eggs, please? Yeah, of course.
15:06I'll have a full Yorkshire, please. Lovely.
15:09Can I have the French toast with berries? Of course.
15:12Thank you. Thank you, guys. Thank you.
15:15With orders in...
15:16I've got French toast with berries.
15:18..and stove sizzling,
15:21Bobsy turns up the heat on the hospitality.
15:24How would you rate Nick as a host?
15:27You can't fault Nick, didn't you? No, you can't fault Nick.
15:30He just comes across so genuine. Yeah.
15:32So quirky, but at the same time, he's just such a gentleman.
15:36He's got some stories, and he's like an onion.
15:37You know, layer upon layer upon layer, you know?
15:40LAUGHTER
15:42I have enjoyed myself being around Nick as a host,
15:45but I feel he's not on top of his team
15:47because we feel we've had a bad experience.
15:51Nick's knack noted. Thank you.
15:54Breakfast is good to go.
15:55So I've got the scrambled eggs. Yes.
15:58And then the full Yorkshire.
16:00Thank you very much.
16:01French toast with berries.
16:02Perfect. Thank you.
16:03You're welcome.
16:06How's yours, Dan?
16:07Really tasty, super fresh.
16:09And I've got some yoghurt, so yeah, that's a win for me.
16:12Mine's good.
16:12Toast nicely, mushrooms are nice.
16:14Perfect.
16:15It's tasty.
16:16It's all good ingredients, I would say.
16:18Toast was a bit hard.
16:19My toast is quite hard as well.
16:22Whoever's cooked that toast probably set it on a bit of a too-high setting,
16:25but other than that, everything was perfect for me.
16:29Dishes dissected.
16:30Next, Sean is keen to know how the group rated their rooms.
16:34So, guys, how did you all find your stay, then?
16:36I believe it's not value for money.
16:39It's just too expensive.
16:40It is a lot of money.
16:41The hour was 5.50 a night.
16:43Wow.
16:43It was too much money for what we actually received in the room.
16:46Yeah, I agree with that, yeah.
16:48You guys have just got to count your lucky stars that you weren't in the basement.
16:51The damp is unexcusable.
16:53Do you not have any windows down there?
16:55No windows, no air flow.
16:57Waking up in the morning with a tight chest isn't how I want the same luxury accommodation.
17:00Dungeons and chains sound fabulous, but in reality, it fell a little bit short.
17:07Food finished.
17:08The guests head back to their rooms to complete their anonymous feedback forms.
17:12How was your host at Impossible Motel?
17:14Nick was one welcoming.
17:16I think he's definitely a ten.
17:18I agree.
17:18How clean was Impossible Motel?
17:21Marks on cushions and splash marks on toilet.
17:26I think an eight.
17:27I agree.
17:28There's cobwebs in the bathroom.
17:30There was brick dust on the bed.
17:33I'm going to score that a seven.
17:34Major dust problems throughout.
17:36Yeah.
17:37There was too many stained items.
17:39Dirty bath.
17:40It's going to have to be a three.
17:42How were the facilities?
17:44Love the look of the room.
17:46Butt.
17:46Strong smell of damp.
17:47Unacceptable.
17:48Love ceilings and bathroom.
17:50I'm going to score that a five.
17:52Faulty shower head.
17:53Yeah.
17:53Sink marked.
17:55Very small bathroom.
17:57I'd give it an eight.
17:58Eight, yeah.
17:59There was no parking.
18:00The room was small.
18:02No walking shower.
18:03The sink was too small.
18:05I'm thinking four.
18:06I agree.
18:08How did you sleep?
18:09Light above door disturbed me.
18:11Ventilation and damp.
18:12Major sleep issues.
18:14Three.
18:17How was breakfast?
18:19Good overall.
18:20The toast very hard.
18:21I think he probably needs an iron, isn't it, really?
18:23Yep.
18:24Let's go for the main question.
18:26Would you stay here again, Bob?
18:27For me, it's a no.
18:29It's going to be a big no.
18:30It's going to have to be a no, isn't it?
18:32Yeah.
18:33That's a no.
18:34That's a no.
18:36Now the guests must pay what they think their stay was worth.
18:39Do we agree, Bob?
18:41Yes.
18:42The cash will be kept secret until the end of the competition.
18:45But for now, Nick can find out if Impossible Motel was within reach.
18:50Let's be having ya.
18:53How clean was Impossible Motel?
18:55Eight.
18:56Okay.
18:57Marks on cushions.
18:59There certainly shouldn't be marks on the cushions.
19:02Splash marks on toilet.
19:05That's not great at all.
19:07How were the facilities?
19:08Eight.
19:09Obviously, we like them to be ten.
19:11Faulty shower head.
19:12They are maintained on a very regular basis.
19:15Sink marked.
19:16I believe it's quite reasonable to have a little wear and tear.
19:19Very small bathroom.
19:21Yes, some of them are small.
19:22How was breakfast?
19:24Nine.
19:24That's good.
19:26Good overall.
19:27Toast?
19:28Very hard.
19:29That's not so great.
19:30Thank you so much.
19:32Oh, it's been such a pleasure.
19:33Cheers.
19:34Bye-bye.
19:35Million dollar question.
19:37Would they come back?
19:38No.
19:39Well, that's disappointing.
19:44Next one.
19:45How clean was Impossible Motel?
19:47Seven.
19:47I'd like to have seen that higher.
19:49Cobwebs in bathroom.
19:51That's disappointing.
19:53Brick dust on bed.
19:54Has to be Dan down in the basement.
19:57They're all brick walls and they do all chafe marginally.
20:01How were the facilities?
20:03Five.
20:04That's a big bomb right there.
20:06Love the look of the room.
20:09But strong smell of damp.
20:11Unacceptable.
20:12There are double sized extraction fans.
20:16If guests leave them off, then that does have an impact.
20:19Low ceiling in the bathroom.
20:21It's a cave.
20:22That's part of the charm.
20:24How did you sleep?
20:25Three.
20:26Really, really shocked to see a three.
20:29Light above the door disturbed me.
20:31It is the fire exit light.
20:35Ventilation and damp.
20:37Major sleep issue.
20:38Disappointed to read those comments.
20:40Right, Nick.
20:41I'm off.
20:42Well, it's been a pleasure.
20:43Bye-bye.
20:43Take care.
20:43Let's see if they're coming back.
20:46No.
20:48Not massively surprised we're a love it or hate it property.
20:53Let's see what the last ones have to say.
20:57How was your host?
20:58Ten.
21:00Warm, welcoming, one does one's best.
21:04How clean was Impossible Motel?
21:07Three.
21:08Wow.
21:09Major dust problem throughout.
21:13Despite all the cleaning and scrubbing and vacuuming and everything.
21:18Too many stained items.
21:20I'm curious to know what items were stained.
21:24Dirty bath.
21:25I didn't see a dirty bath.
21:27I looked in there myself.
21:28How are the facilities for?
21:31Seriously, guys?
21:32No parking.
21:33We are a city centre property who doesn't advertise parking.
21:39Small room.
21:40They're the size they are.
21:42I can't change that.
21:43I can't make them any bigger.
21:45No walk-in shower.
21:47There is no space to put a walk-in shower.
21:49Sink too small.
21:51Yes, they are very small.
21:53I think some of the things are just a bit nitpicky.
21:56Thank you, Nick.
21:56Oh, you're welcome.
21:58See you soon.
21:59Aight.
22:00So let's see if they're coming back.
22:03No.
22:04So that's the third no.
22:07I was hoping to be judged fairly by everybody.
22:11I think there is some gameplay, definitely.
22:14And looking forward to get some answers on payment day.
22:19Next time when Dan hosts...
22:21Ah, good morning, Nick.
22:23Morning, Dan.
22:24Some get a sinking feeling.
22:26Sink on top of a toilet?
22:28I think that's disgusting.
22:29While others try to rub along.
22:31Oh, no.
22:32Oh, it's been missed, hasn't it?
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