00:00Something that you should always be working on because people, as perception of your brand can change over time.
00:05It's also important to remember that branding isn't just a visual thing.
00:09It's also how people perceive your customer service, your product quality, your values, your mission and a whole host of
00:16other factors that'll come together to create the overall experience that your customers have with your brand.
00:21And so while creative services are an important part of this, they're only one piece of the puzzle.
00:26You also need to make sure that your customer service is top notch.
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