00:14Spenser Meyers
00:14Hi, my name is Adrien Dupre I'm the manager of IT for Monolith Productions
00:18and we keep all of the desktops, networks, servers, infrastructures running
00:22so the rest of the company can focus on making games
00:25Hi, my name is Spencer Myers, and I'm a Senior Systems Administrator here at Monolith Productions.
00:34And I'm Woody, Systems and Network Support.
00:38I'm Marv, the IS pimp. I do Systems Specialist and Network Specialister.
00:45My name is Josh, I'm a System Admin here at Monolith.
00:47My name is Randy Cowett, and I am the Desktop Support Technician for Monolith Productions.
00:54A typical day is servicing a lot of users that know little to nothing about computers or technology,
01:00yet they work in technology.
01:04That's probably one right now.
01:06Hi, this is Spencer.
01:07Spencer, this is Jacob. I have a little problem down here.
01:10Hi, Jacob, what's going on?
01:12Things are going really slow. I think I need a new cable for my PC here.
01:16What kind of cable do you need?
01:17Well, I don't know. It's such a rat's nest back here.
01:20My keyboard's not working. My network's not working. My cable's unplugged.
01:23Got some plastic on the outside, and then you can see some silvery, shiny bits.
01:27I have to tell you, Jacob, most cables have a little shininess,
01:30and maybe some plastic on the outside.
01:32Circle.
01:33That's, it's not really narrowing it down.
01:36I need you to narrow down what kind of cable you have!
01:40Narrow it down!
01:44I.T. work can be stressful.
01:47I want to help you solve your problem!
01:49I want you to work and get these games done!
01:52Very stressful.
01:54This isn't my first coffee today.
01:58It's not even my third.
02:03I think another reboot would help.
02:05This is where all the trouble happens.
02:07To reboot again?
02:08So, this is the women's room. Let's see if anyone's in here.
02:10Here we go.
02:11Oh!
02:12Reboot.
02:14The software activated?
02:16Yeah!
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