00:00I guess as a child when I was raising money for my baseball little league team it was easy for
00:05me to
00:05knock on a door and sell a candy bar. That was pretty fun. Being a waiter in college during the
00:11summers I got a chance just to do these little quick interactions with people and just not make
00:16a mess. So I saw there was positive reinforcement besides doing your job if you go a little bit
00:21extra and knowing somebody's name or smiling or complimenting their taste in food or music and
00:26art. That's always got me a bigger tip and people usually ask for my table. My junior year I spent
00:31in Spain so maybe that was the time where I realized I like being an expatriate. I like living
00:37abroad. I like the challenge and the languages and I worked for the importers of Corona but it was
00:42something where I didn't see a long-term future. I just didn't taste it and so I had this one
00:47in a
00:48million opportunity in August of 2000. It was only supposed to be for two months. My friend owned a
00:52call center quite a large call center and I didn't start at C-level. I was really learning the business
00:58from the inside out and it wasn't like a forced march. I was constantly volunteering to do training
01:04classes. May I sit in on HR just to see how we're hiring people so I can get better people.
01:09So I found
01:10my niche and then in my mid-30s I realized I wanted to start the company. I started it as
01:15a blended center
01:16where I was renting a turnkey station so I didn't buy the equipment and the space in the server room.
01:22So it was almost like renting a seat on an airplane. I could do it per month and then after
01:25a couple
01:26years of doing that I rented space, bought used equipment because there is a turnover in very
01:31large centers and then about five years ago we purchased this building, put on a third floor and
01:35here we are with a capacity of 300 people and so it's slow and steady and if you can do
01:40things in
01:40cash you can sleep well at night. You're not making desperate decisions because you owe money or things
01:44could be taken away from you and so you don't need to rush the long play. These are the sort
01:50of steps
01:50that you take so you don't fall into holes or make mistakes.
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