00:00You are going to have to pay or I'm going to have to call the police.
00:02What?
00:03Here comes a real Karen.
00:04Hey, how are you doing?
00:06I'm good, thank you.
00:07Can I get a Tito's and vodka, please?
00:09All right, ma'am, you do understand that Tito's is vodka, right?
00:13Yes.
00:14So, you just want one shot or two?
00:17Honey, I want a Tito's vodka.
00:19All right, one second.
00:20All right, ma'am, here you go. Is that all right for you?
00:23Where's my Tito's?
00:24What about this is she not getting?
00:26That is Tito's. Would you like ice in it or some cranberries?
00:30I would like some vodka in it now.
00:32Okay.
00:33All right, ma'am, I added another shot in there. Is that all right for you?
00:36Why is it clear?
00:38Because that's just how vodka's made. I'm sorry.
00:41Like I said, do you want some Coke, some cranberry?
00:43How much is this?
00:44It's going to be $13.99.
00:46Okay, I'm going to give this back to you because I thought it would be red.
00:50Okay.
00:51Because I'm just going to go.
00:53Thank you very much.
00:54All right, I'm sorry.
00:56But the very next day,
00:59she came back for more.
01:00Hey, how are you?
01:03It's my birthday.
01:04Oh, it is? Well, happy birthday.
01:05It's my birthday week, so I need a lot of birthday drinks.
01:09All right, what do you want to get?
01:10I want to start with champagne.
01:12All right.
01:12So there's what I got for you.
01:14Oh, this is perfect.
01:16It's a beautiful Tiffany color.
01:18Oh, yeah.
01:18I'll take two.
01:19Two of them?
01:20All right, one second.
01:21Since it's my birthday week.
01:22What she's about to suggest next is absolutely outrageous.
01:26Uh-huh.
01:27There is no cost, correct?
01:28No.
01:29So you do actually still do have to pay.
01:31We can't give away alcohol for birthdays.
01:33Can I talk to your manager?
01:34So I am the manager tonight,
01:36and that's just one of our policies all the way around.
01:39What's your number?
01:40I'm going to contact.
01:41I do understand.
01:43I do.
01:44Okay, thank you so, so much.
01:46Okay, so there'll be no cost.
01:48So actually, no, ma'am.
01:50You are going to have to pay,
01:52or I'm going to have to call the police
01:53and escort you out of here.
01:54There's nothing left, ma'am.
01:56Call them right now, because I just spoke to the manager.
01:58She came back again the next day,
02:00and she was even worse.
02:02Can I speak with your manager, please?
02:04So you actually are the manager.
02:06What?
02:07So that's why she's been showing up every day.
02:09Uh, yeah, I thought you were getting these drinks for customers.
02:12Well, I forgot.
02:15Okay.
02:15So?
02:16We need another one.
02:18Okay, right back.
02:20Hey, how are you doing?
02:21I'm good, thank you.
02:22See you like that cocktail we made you?
02:25Well, you know.
02:26We got there.
02:27Is this going to go as badly as the last few days have?
02:30I sincerely hope not.
02:32All right, so you want another one of those?
02:34I absolutely do.
02:35All right, there's your drink.
02:38Tito's a vodka, right?
02:39Yes, ma'am, that is Tito's a vodka.
02:41Is there anything else I can get for you?
02:42I knew you'd nail it.
02:43Yes, ma'am.
02:44Every bartender has a Karen story.
02:47It's basically a rite of passage for anyone in bar service to deal with these kinds of customers.
02:52But not many have that customer be their own manager.
02:56No matter what anyone says, bar service is not for the weak.
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