00:00If you live in Cardiff or travel around Wales, chances are you rely on public transport at least some of the time.
00:08For many people, it's essential for getting to work, college, hospital appointments or even simply into the city centre.
00:15But speak to passengers and a familiar set of frustration often comes up.
00:19Buses that run late or do not arrive at all.
00:23Trains that are cancelled, overcrowded or affected by ongoing engineering work.
00:27Fares that continue to rise at a time when household budgets are already stretched.
00:33The Welsh Government and Transport for Wales say major investment is underway, including new trains, station upgrades and bus reforms.
00:42There's no doubt that really good public transport is something that we should cherish.
00:48Certainly I grew up in the days when there were lots of buses, trains and it was relatively cheap.
00:53So of course people crowd on to the public transport and go to wherever.
00:58Now of course you compare that, which is what 40 odd years ago, to the situations day where you go onto the roads and it's chock-a-block for the cars and lorries and whatever else.
01:08Of course the public transport may be still very well used.
01:11But of course people think twice before getting onto a bus because the minimum fare you're going to have to pay is something like £3.
01:17Now for a lot of people that's a lot of money, whereas if you get into a car, assume you have access to a vehicle, you don't tend to think in those sort of terms.
01:26So I think people have sort of been disincentivised to use public transport, which should be the way to transport people around.
01:33And certainly when we go to the likes of London, you don't tend to drive around because of course it's so much more difficult.
01:39And also there is the sort of the environmental issue.
01:42If you get people out of their cars and walk, and also more particularly if the roads weren't quite so sort of jam-packed with sort of vehicles,
01:49then people might be more keen to sort of use bikes, for instance.
01:53But of course they're certainly not going to do so where there's a great danger of being knocked off.
01:57But of course the need to sort of put more sort of vehicles on or more trains, it costs money.
02:04And I think in the sort of the current climate there is no doubt that the big organisations that are involved in this,
02:09you know, they run it on what they regard as being efficient.
02:12But of course until something sort of goes wrong or the sort of the driver doesn't turn up for whatever reason,
02:17maybe sort of, you know, legitimate, you know, because that's perfectly sort of reasonable.
02:22What is clear from passengers across Wales is a strong desire to use public transport more.
02:28The Welsh Government insists its long-term investment programme will deliver a more modern, reliable network.
02:35And Transport for Wales says performance is improving as new trains enter service.
02:41The challenge is rebuilding trust with passengers who say they've heard similar promises before.
02:47For them, success will not be measured in policy announcements or future plans,
02:52but in whether their bus turns up on time and whether their train gets them home without delay.
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