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FunTranscript
00:00We're just trying to get you back to the room, okay?
00:23Oh, it's me.
00:25Oh, don't come down here.
00:27Oh, my God.
00:29Don't come.
00:30No, no.
00:31Who are you talking to?
00:33You are in my store.
00:34I thought you wasn't the manager.
00:35I'm not the manager.
00:37Who are you talking to?
00:38Can you shut up and stay out of it?
00:40Let's go.
00:43Dumb ass.
00:44You can have the beers, bitch.
00:47Ah.
00:48Oh, my God.
00:51I won $69,000.
00:52Oh, my God.
00:55Oh, my God.
00:55Oh.
00:57Customer complaints are at an all-time high.
01:03You **** tons of bitches.
01:05Putting workers on the defensive.
01:09And with labor shortages, supply chain woes, and a 40% rise in violent retail crime, it's
01:17an all-out battle at the checkout.
01:20The customer is always right.
01:25Oh, the cow.
01:26It's just plain wrong.
01:27I am a customer.
01:28I'm a customer, too, Becky.
01:29Ah!
01:33Census data shows that roughly half of Americans purchase a lottery ticket at least once a year,
01:39spending about $113 billion in the process.
01:44And while the reality of hitting one of the major jackpots may be out of reach for most,
01:49Oh, my God.
01:50Many tickets pay out smaller prizes.
01:52Oh, my God.
01:53It's $69,000.
01:54Oh, my God.
01:54Oh, my God.
01:55Oh, my God.
01:56Oh, my God.
01:57Oh, my God.
01:57Oh, my God.
01:57And for winnings that are under $600, customers can cash them out at any store that sells the
02:03tickets, provided all goes smoothly at the store.
02:07You turn that off.
02:12Who are you talking to?
02:13You.
02:13At a gas station in Illinois.
02:15Who are you talking to?
02:16Turn that video off.
02:17Am I your kid?
02:18She's in turn.
02:19Who are you talking to?
02:20You are in my store.
02:22I thought you wasn't the manager.
02:23I'm not the manager.
02:24Who are you talking to?
02:26A customer records as her attempt to cash in a winning $10 lottery ticket.
02:31And you shut up and stay out of it.
02:33She can record all she wants.
02:34Why?
02:35Because this is not your store.
02:38This is not your store.
02:39Can you just take my order?
02:40I got a softball game.
02:42Appears to have derailed the checkout process for everyone.
02:45I won't cash your lottery ticket.
02:47The customer believes the cashier damaged the barcode on her ticket so it would not scan
02:52correctly.
02:52She just went back here and destroyed my lottery ticket.
02:56I did not.
02:56And then told me she can't pay it.
02:59I can't pay it.
03:00We have a softball game.
03:01Come on.
03:02Though the cashier denies the accusation.
03:04Her refusal to pay out the winnings prompts a sudden escalation.
03:08You're going to learn today, Karen.
03:11Karen.
03:12That's what I called you.
03:14Oh, you just did a racist thing.
03:16Call me Karen.
03:19She just racist.
03:21She racist.
03:22Call me Karen.
03:23That's not racist.
03:24That's just, it's a name.
03:26No, it's not?
03:26It's a name, woman.
03:28Damn.
03:28Good luck.
03:29Hey, good luck.
03:31Leading the cashier to make a phone call.
03:33Stop looking around.
03:34Yeah, uh, can you get that cruiser over here to f*** to me?
03:37She is out of her mind.
03:39To the police.
03:40She is out of her mind.
03:41You're going to cash my ticket, Karen.
03:43According to the woman filming, she leaves the store before police arrive without her lottery winnings.
03:51She's a problem.
03:52She's a problem.
03:53I won't cash your lottery ticket.
03:55But she claims she contacts the store manager who cashes out the ticket the next day without issue.
04:01She just went back here and destroyed my lottery ticket.
04:04I did not.
04:06Hopefully next time, both parties can look for solutions.
04:09You're going to learn today, Karen.
04:11Oh, you just did a racist thing.
04:14Call me Karen.
04:16And avoid conflict to make sure that everyone is a winner.
04:21That's not racist.
04:22That's just, that's, it's a name.
04:23It's not?
04:24It's a name, woman.
04:25Damn.
04:26Good luck.
04:31Hotels spend a lot of effort and money to make their accommodations look and feel as welcoming as possible.
04:38In fact, according to one study, U.S. hotels invested nearly $7 billion in one year alone to impress their customers upon check-in and set a positive tone for their stay.
04:50So anything or anyone that risks disrupting that ambiance or damaging the property will likely need to be dealt with immediately.
05:01In Palm Beach, Florida.
05:04Hello.
05:06Hi.
05:06Police are called to a luxury hotel where an allegedly intoxicated guest has been making a scene in the lobby.
05:13Though the cause of her behavior is unclear, according to the police report, she's been repeatedly exiting her room and yelling at staff with her bare chest exposed.
05:23Were you drinking tonight?
05:25Are you going to take me to jail?
05:27No, I'm just trying to find out what's going on.
05:30How come you're on the...
05:30Well, take me home and they'll be fine.
05:32I can't take you home.
05:33Where do you live?
05:34Well, like, take me home to my room.
05:36You just want to go to the room?
05:38Yeah.
05:39Okay, so how come you don't go to the room then?
05:41Why do you want...
05:42Why do you...
05:42I don't want to make peace.
05:44After questioning the woman, the officers learned that she recently got back to the hotel after a night out with her boyfriend.
05:51I have no idea where he is right now.
05:53Do you know his phone number?
05:54We could try to call him.
05:56I have no idea what his phone number is because he stole my phone.
06:01Who has, according to her, left her at the hotel after taking her phone.
06:06He's gone.
06:08So everything was fine at dinner.
06:09There was no bad blood or anything like that.
06:11No fighting, nothing.
06:12No.
06:13So how come you're upset right now, though?
06:15Because I'm just a f***ing monster.
06:20Okay.
06:21So why do you feel that way, though?
06:23What's going on?
06:25That's why I'm here.
06:27To try and figure out how I can help you.
06:28I know.
06:29You're such a nice guy.
06:30As the woman continues to make herself comfortable in the hotel lobby, the officers attempt to bring the situation to an end.
06:37We're going to take you back to the room, but listen, you can't come out again without any clothes on.
06:42You can't be throwing stuff.
06:43You can't be loud.
06:44Am I not wearing clothes?
06:45Am I not wearing a jacket?
06:47But the woman appears unwilling to call it a night.
06:50You know that s*** has my phone.
06:52That's a felony, right?
06:53It's over $1,000.
06:55Relax.
06:55Relax.
06:56No.
06:56No.
06:57No.
06:57No.
06:58No.
06:58No.
06:58No.
06:58No.
06:59No.
06:59No.
06:59No.
07:00No.
07:00No.
07:00No.
07:00No.
07:01No.
07:01No.
07:02No.
07:02No.
07:03No.
07:04No.
07:04No.
07:05No.
07:06No.
07:07Are you drinking tonight?
07:09Are you going to take me to jail?
07:11No.
07:11I'm just trying to find out what's going on.
07:13At a resort in Palm Beach, Florida.
07:15You can't come out again without any clothes on.
07:18You can't be throwing stuff.
07:19You can't be loud.
07:20Am I not wearing clothes?
07:22Officers are responding to a call about an unruly and underdressed guest, according to the police report.
07:28And she's claiming her boyfriend left her at the hotel and took her phone.
07:33Can we not agree on something?
07:34Is over $1,000 not worth a felony?
07:38I'm going to take you back to the room, okay?
07:40You want to go back to the room, right?
07:42What?
07:43Am I just a piece of garbage?
07:45Oh, absolutely not.
07:46But you told me you want to go back to the room, right?
07:48I do, but I also want my cell phone.
07:51Eventually, one of the officers manages to get hold of the boyfriend, who claims he does not have her phone, but suggests she gets some sleep.
08:02A suggestion the officers seem eager to encourage.
08:06Are you sure he has it?
08:07Can we check your room?
08:08Maybe it's in the room?
08:08A hundred percent.
08:09That's right.
08:10Let's go back to the room.
08:11Are you kidding me?
08:12We'll look for you.
08:13Let's go look first.
08:14We'll take you back.
08:14Come on, let's go.
08:15Okay.
08:16Officers finally managed to convince the woman to return to her room.
08:20And after informing her that she must stay there for the rest of the night, they leave.
08:24But just an hour later, hotel staff called them back to deal with her again.
08:31What's going on?
08:32Yes, you just told my phone.
08:34I'm just...
08:34Is she through the phone?
08:35Yeah.
08:36Why'd she throw the phone?
08:37Because she's a horrible person, and no, I don't call my phone.
08:42Hotel staff state the woman came back to the lobby reportedly to get her car keys, yelling and endangering their safety.
08:49And after escorting her back to her room, she is placed under arrest.
08:55What is happening right now?
08:58The woman appears to comply with the officer as she's led outside.
09:02But as they head toward the squad car...
09:06Do not do that.
09:10Put your hands behind your back.
09:11Please let me run.
09:12You're about to get another charge.
09:13Please let me run.
09:13Do not do something stupid.
09:14The woman is charged with disorderly intoxication.
09:21While the outcome of her case is unknown...
09:23Listen, you can't come out again without any clothes on.
09:26You can't be throwing stuff.
09:28You can't be loud.
09:29Am I not wearing clothes?
09:30It serves as a reminder to respect a hotel staff, environment, and property.
09:35Relax. Relax.
09:36No.
09:37No.
09:37No.
09:38No.
09:38No.
09:38No.
09:38No.
09:39No.
09:40Relax.
09:40Or you may find yourself getting a serious downgrade in your accommodations.
09:45This is so unnecessary.
09:48I am not a bad person.
09:54According to FBI statistics, about 5% of all violent crime in the United States occurs at gas stations or convenience stores.
10:03Which means that customers and workers alike should always be on the lookout for aggressors.
10:11Like this man.
10:16Who, according to news reports, lashed out when his credit card was declined.
10:24And later pleads guilty to battery, vandalism, and assault.
10:28But aggressors might be wise to stay vigilant as well.
10:33Because sometimes a fellow customer.
10:36Dumbass.
10:37You can have the beers, bitch.
10:40Won't tolerate any transgressions.
10:42You mad.
10:43Like in this situation.
10:46Where the customer recording interferes with another man's alleged attempt at taking three cases of beer without paying.
10:55Dumbass.
10:56And then there are those customers.
10:58Who possess a certain set of skills.
11:01That man is gold, man.
11:03At a gas station convenience store in Chicago.
11:07If anything happens.
11:07Hey, hey, homie.
11:08Let me just go, homie.
11:10Idris Rezavik films as he pins down an alleged assailant.
11:15You know, you snuck at those dudes.
11:17Who?
11:18At the employees.
11:19A lady came in complaining about an individual in the parking lot causing havoc and bothering them.
11:27According to the police report, the man causing havoc had left the store earlier with some unpaid items and tried to return.
11:35As I look outside, he was, like, pounding the door and causing problems.
11:42And that's when the man causing problems allegedly enters the store, confronting an employee.
11:49When I saw him swing with an overhand right and actually connect and punch an employee in the head, that's when my DNA kicked in.
12:00I've been doing jiu-jitsu for 22 years now.
12:12I run my own school here in Chicago.
12:15The alleged perpetrator is seemingly subdued.
12:18But now comes the hard part.
12:21Waiting for the police to arrive.
12:24You're going to stay here until the cops call me.
12:28I get one.
12:30Come on.
12:31No, man. I'm not letting you go, man.
12:32Eventually, Idris' jiu-jitsu skills and his calm demeanor get things under control again.
12:38Breathe. Relax.
12:39You're better.
12:40Relax, man. Relax.
12:44I need to sit with a homie.
12:46Until finally...
12:47Authorities arrive and take over the situation.
12:54I do jiu-jitsu, so...
12:56The suspect is charged with theft and simple battery.
13:01The outcome of the case is unknown.
13:04And while it's generally not recommended that customers take matters into their own hands,
13:10Idris didn't really feel like he had a choice.
13:13I just saw a person in danger, and I just jumped in.
13:18Come on, homie, dawg. Why you chewing like this, dawg?
13:21That's the cost of me going nowhere, brother.
13:23Working in public transportation can be a thankless and sometimes even dangerous job for employees.
13:34Like in this situation, where a driver is attacked for refusing to let a man out at a train intersection.
13:43Causing the bus to continue with literally no one in the driver's seat until...
13:53Fortunately, the driver only suffers minor injuries.
13:57And according to news reports, the passenger is arrested.
14:00And even when everything inside the bus is business as usual,
14:05the workers still have to contend with what's going on outside the bus.
14:09No matter how small, on Staten Island, New York, it's a quiet morning,
14:17and a bus driver makes a stop along his usual route.
14:20And after picking up some passengers, he pulls up to a stoplight.
14:28But as he begins to pull through the intersection, he spots something in the street ahead.
14:37It's a small child, and he's heading straight into traffic.
14:54On a bus route in Staten Island, after picking up some passengers,
15:00a bus driver begins to pull through an intersection,
15:03when suddenly, a small child appears in the street ahead and runs straight for the busy road.
15:13The driver stops the bus in the intersection, blocking traffic,
15:16and jumps out of his seat to stop the boy before it's too late.
15:24Seconds later, the driver has the boy in his arms and returns to the bus.
15:30When they are safely back on the vehicle,
15:32the driver apparently calls for help.
15:37According to news reports,
15:39once police arrive,
15:41it's discovered that the toddler had wandered four blocks from his home.
15:46He has reunited with his very relieved parents,
15:49who reportedly continue to keep in regular contact with the bus driver.
15:55Grateful for his quick thinking and heroic effort that saved the day.
16:02According to the Bureau of Labor Statistics,
16:07in 2023, manicurists in the U.S. made on average $16.47 an hour,
16:13plus tips from their customers,
16:15which are typically 15% to 20% of the service they receive.
16:21Of course, customers are allowed to adjust according to their satisfaction with the service.
16:25I just left my nail salon without tipping the girl that did my nails.
16:30In Los Angeles.
16:31I've never experienced somebody this rude, this unprofessional, and just, like, bad at their job at this place.
16:38I'm, like, literally in shock right now.
16:41A customer reviews her latest manicure appointment.
16:43She starts to do my nails, right?
16:45And I have hyperhidrosis in my hands and in my feet.
16:48And if you guys don't know what that is, it's basically sweaty palms and sweaty feet.
16:51And I always tell people, like, hey, you know, I have sweaty palms,
16:54just in case they want to wear gloves.
16:56Like, I get it.
16:57But this girl, I tell her that, right?
16:59And then she proceeds to, like, when she holds my hand, she goes,
17:02Ugh, your hands are sweaty.
17:03Bitch, I just told you that my hands might get sweaty.
17:06So she starts cutting my nails, right?
17:08But then proceeds to, like, when she's actually cutting my nails,
17:11she starts to, like, cut my skin.
17:14Literally cut my skin.
17:16Like, what are you laughing about?
17:17It's not funny.
17:18Like, you're not good at your job, homegirl.
17:21Which leads the customer to make an important decision about future appointments.
17:25This is why I need to go from just having a nail place to actually having a nail person.
17:29Like, would you guys have left a tip?
17:32Like, should I have tipped her?
17:33Was I wrong?
17:33Because she did do my nails.
17:35But, like, homegirl was so rude.
17:42Luxury hotels around the world are known for their amenities.
17:47Gourmet restaurants, relaxing spa services, and private butlers are welcome perks at many resorts.
17:54There's even a hotel in Vietnam with 24-carat gold tubs, toilets, and tiles.
18:05But at a hotel in Thailand...
18:08Oh, my God.
18:09What the f***?
18:10A guest encounters a less than desirable feature.
18:13Guys.
18:15Ah!
18:16Ah!
18:17Go away.
18:18F*** off.
18:19Oh, my f***ing God.
18:22Monkeys.
18:22No, why is it doing that?
18:24My God.
18:25Oh, my f***ing God.
18:26No.
18:27Go away.
18:28A macaque monkey approaches the hotel pool.
18:31Oh, my God.
18:32There's more.
18:32Oh, f***.
18:34No, f***.
18:35And apparently, he's brought some friends.
18:39Oh, my God.
18:40There's hope on me.
18:41I'm scared.
18:42Possibly on a hunt for food, which they will sometimes aggressively take from tourists.
18:47Oh, my God.
18:49Oh, my God.
18:49There's loads.
18:50What the f***?
18:51Don't you dare come near me.
18:55Oh, f***.
18:57And with the entrance the man came in through, now blocked by the monkeys, the man has nowhere to go.
19:03I'm scared.
19:06Oh, f***.
19:07Oh, that looks scary.
19:09Oh, f*** me.
19:11Oh, f***.
19:14Oh, f*** him off.
19:15Don't come near me.
19:16Which is apparently not okay.
19:18Oh, my f***ing God.
19:19With the biggest monkey.
19:21No.
19:22No.
19:22Of them all.
19:24Don't come.
19:24No.
19:25No.
19:26No.
19:27Oh, my God.
19:32There's hope on me.
19:33I'm scared.
19:34At a hotel in Thailand, a guest is enjoying the rooftop pool when a large group of macaque monkeys,
19:42potentially on the hunt for food, emerges from the surrounding jungle and encircles him.
19:47Oh, my God.
19:48There's loads.
19:48What the f***?
19:51Don't you dare come near me.
19:53Oh, f***.
19:55I'm scared.
19:56With the monkeys blocking the main exit, the customer has no clear way out.
20:02Oh, f***.
20:03Now that looks scary.
20:05Oh, f*** me.
20:08Oh, f***.
20:09Don't come near me.
20:10And as the largest monkey in the troop comes closer, the standoff between man and beast comes to a head.
20:20No.
20:21No.
20:21No.
20:23No.
20:23No.
20:27Oh, f***.
20:31Oh, f***.
20:32According to news reports, the man finds an open door and jumps through it.
20:36Oh, f***.
20:37avoiding any actual contact with the monkeys.
20:45But the incident serves as a great reminder
20:48that when checking out the unique perks of a given hotel,
20:57make sure you understand all the additional items
21:01that may come with them.
21:07No!
21:08Hey!
21:09No!
21:10No!
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