- 5 months ago
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00:01This is not a holiday camp.
00:04This is a business proposition from heaven.
00:08Lord Sugar is searching for a brand new business partner.
00:12Forget about Brexit.
00:14In this process, I'm the one who decides who's going to remain
00:18and who's going to leave.
00:20Competing for his cash.
00:23Millionaire moguls in the making.
00:26This is a bloody shambles.
00:28It was boring, boring, boring.
00:30There was no bloody strategy.
00:32We need to go now.
00:33Run.
00:34Oh my God.
00:35It's a prize worth fighting for.
00:38Can you actually physically do it?
00:40No.
00:41Your behaviour is ridiculous.
00:4318 candidates.
00:44Are you putting any input or are you just trying to stray away
00:47from actually making a decision yourself?
00:4912 tough tasks.
00:51Are we going to win this?
00:53One life-changing investment.
00:56You're fired.
00:57You're fired.
00:58You didn't follow the money.
00:59You're fired.
01:08Previously.
01:09I want you to acquire nine items.
01:11The team that has spent the least amount of money will win.
01:14Sergeant led one team.
01:16I'm from London, so I'll be project manager.
01:18In different directions.
01:20Is EC1 anywhere near E14?
01:23As Harrison hit a dead end.
01:25It's at five.
01:26It's at five.
01:27The team's chances stalled.
01:29Where are they?
01:31On the other team.
01:32Good luck everybody.
01:34Joanna was in the driving seat.
01:36In terms of negotiation, I'll be leading it and I'll be closing it.
01:39Elizabeth and Bushra had a bumpy ride.
01:42You don't actually own up to what you've done and I'm actually tired of that.
01:45What would you like me to do and I will do it?
01:47Be professional.
01:48And despite a last minute U-turn.
01:51Go, go, go.
01:52Joanna's team won the day.
01:54They managed to get all nine items for ÂŁ210.
01:57But for Sarah Jane, a caution.
01:59I would say your style is no fireworks, no disasters.
02:02On the losing team.
02:04A Japanese tourist who just got off a plane would have worked his way around London better than you lot.
02:09Harrison was almost towed away.
02:11I don't know, did you just talk a good game or what?
02:13But it was Ross.
02:14What did you do?
02:15I knew that you'd ask me that.
02:17Did you?
02:18Who became the fifth casualty of the boardroom.
02:21You are a fish out of water.
02:23Ross, you're fired.
02:24You're fired.
02:25Now 13 remain to fight for the chance to become Lord Sugar's business partner.
02:325am.
02:33Hello.
02:34Lord Sugar would like you to make your way to the docks in Southampton.
02:49Please pack an overnight bag.
02:50The cars will be leaving in 30 minutes.
02:52The port of Southampton.
02:54Thank you very much.
02:55Goodbye.
02:56We're going overseas.
02:58Guys, pass port!
03:00We're going overseas!
03:02Diana.
03:03We're going to Southampton.
03:06Southampton!
03:08We're going on a cruise.
03:13I've been cracking all my niggas.
03:15Oh my God, what are you expecting to happen?
03:17I think it's a cruise ship.
03:30Do you reckon?
03:31I don't know where the port of Southampton and where it goes to,
03:34but I'm thinking maybe somewhere in Europe, but I'm not entirely sure.
03:37I'm excited.
03:40Southampton.
03:41Home to the UK's largest cruise ship, Britannia.
03:54Well, good morning.
03:56I'm sorry I can't be with you today, but I have been called away on urgent business.
04:01You may be wondering why you are stood on board this beautiful ship.
04:06Well, shortly this ship, along with all of you, will be departing for the historic city of Bruges in Belgium.
04:15So, your next task is to plan and execute a tour of Bruges.
04:21You'll need to sell tickets and give your clients the best possible experience.
04:26Now, let me give you a warning.
04:28If your tour is not shipshape, your clients could ask for their money back.
04:33The winner will be the team that makes the most profit.
04:36But on the losing team, at least one of you will be fired.
04:40Bon voyage, and I'll see you back in the boardroom in a few days' time.
04:44Now, Lord Sugar would like to shake the teams up a bit.
04:48So, from Graphene, would Jade, Sarah Jane and Anissa please go over to Vitality.
04:53And from Vitality, would Sarah, Sargent and Harrison please move over to Graphene.
05:01Now, Karen will be following Vitality, and I will be following Graphene.
05:06So, good luck, and off you go.
05:09With almost 3,000 passengers on board, excursions on shore are big business.
05:21Charge more for the tickets than the tour costs to run, and there's a pretty profit to be made.
05:28Welcome, ladies, to Vitality.
05:31First job, choose a skipper.
05:34I'll just kick this one straight off. I'm happy to be project manager.
05:37I think I'll bring everyone together. I know everyone's strengths and weaknesses.
05:40Not necessarily weaknesses.
05:41So, yeah, I think I'll be a good project manager on this one.
05:44Unless anyone else wants to put the hat in.
05:46I'll stand myself forward as well.
05:48I've got the leadership skills and I've been on a cruise before.
05:50I'm going back to Sarah.
05:52OK. Oh, yeah.
05:53I'll finish Sarah Jane.
05:54Yeah, give me.
05:55Brilliant.
05:57Karen was quite negative about myself in the last boardroom.
06:00So, obviously, I need to prove myself.
06:02Even though this isn't within retail, I do feel like I can really show off my skills within this one.
06:06Obviously, we've got to do the team split.
06:08So, sales team, I was thinking Jade, Andrew and Michaela,
06:12because you're all very strong on sales.
06:14And Charles, Anissa and myself on the planning team.
06:17So, I think we'll have a really good split.
06:19Yeah, super.
06:20No, I agree.
06:21Heading up the other team...
06:22Myself, Sergeant Joanna and Harrison on the tour team.
06:25Florist, Elizabeth.
06:26And I'm thinking, as far as the sub team, James, Bushra and Sarah.
06:30Next, decide what type of tour to run.
06:33Would you like to look at modern Bruges?
06:35With a place like this, I don't think new modern.
06:37No.
06:38I think the beauty of this place is the fact that it's got a lot of history behind it.
06:41OK.
06:42If you look at the modern juxtaposition of the architecture versus the historical position of the architecture,
06:46the two bounce off each other quite well.
06:48We can give people a very good coherent day out, and that's something we can sell very well.
06:54I mean, if you feel more comfortable with that, then we should go with that.
06:58OK, modern.
07:01I really like the idea of history, only because it's a historic town.
07:05And if you were going on holiday, you'd want to know about the town.
07:08That's why you're there.
07:09I think with history, we need to be careful, though,
07:11because whoever's going to give the talk has to be absolutely spot on with the facts,
07:15because you might have someone on board.
07:16I was thinking Anissa would be really good.
07:19Would you be happy with that?
07:20Obviously, we'll talk about it later.
07:22I think you're just very entertaining.
07:23The only thing I'm concerned about is the facts and figures.
07:25I'm pretty good at facts and figures.
07:26I can absolutely assist you with that.
07:27Yeah, I can ship it.
07:28You know, no problem whatsoever.
07:30On Elizabeth's team...
07:31I'm thinking if you're doing something modern, you should do Segway.
07:35...pick an activity to help pull in the punters.
07:38Segways marry better with modern.
07:40Is that carried?
07:41Yeah.
07:42Next, to provide a flavour of Flanders...
07:44Belgium's always been known for having the best chocolate in the world.
07:46The tours can take in a tasting.
07:48When in Belgium, why not go to...
07:49Buy chocolate.
07:50Yeah, exactly.
07:51It makes perfect sense.
07:52So, is that unanimous?
07:53Yeah.
07:54Sounds good.
07:55Right, guys, two things.
07:56In Flemish, woi oi is hello, and tink val is thank you.
07:59Remember that, it will serve you very well.
08:01Tink val.
08:02For Sarah Jane's team...
08:03I think we should go for the horse and tram.
08:05I think it's in fitting with what we're actually going for.
08:08Activity decided.
08:09Now, choose what to sample.
08:12Looking at Belgium, it's known for its waffles.
08:15Yeah.
08:16There's beer as well.
08:17What do you guys think about?
08:18So, I actually used to give tasting experiences on beer.
08:21And I've been on tequila tasting, wine tasting, vodka tasting, gin tasting.
08:26Yeah, anything alcohol, I'll do a tasting.
08:29I think the beer's a really nice idea.
08:31Shall we go with beer, then?
08:32Okay, Sam?
08:33Yeah.
08:34This is going to be an easy sell.
08:36You could sell this based on the beer tasting event, I think,
08:38but the other things are just additional extras.
08:40It's going to be great. I can't wait.
08:41That was great. Cheers.
08:43Good luck.
08:446pm.
08:45While half of each team plan their tours...
08:48We're taking these people on a walk around Bruges.
08:51For the rest, sell 16 tickets...
08:53I was thinking it might be ÂŁ100 a ticket.
08:55..before heading ashore tomorrow.
08:58When I was in UK, I went on a Segway tour.
09:00It cost me ÂŁ40 for an hour.
09:02Okay, now, that's the thing.
09:03I don't... I'm not sure how long they're going to last.
09:05We need to ideally speak with the team and confirm that.
09:07Yeah.
09:08So, we've got 16 tickets in total, yeah?
09:10Yeah.
09:11I mean, we could always start, perhaps, at ÂŁ55 a ticket and come in...
09:13And then come down to 50.
09:15I mean, I'd pay ÂŁ55 for a Segway tour.
09:17Cool. Let's go and do this.
09:18Perfect. Cool. Let's go.
09:19Hey.
09:22Mapping out their excursion.
09:24I'm quite happy to introduce the tour.
09:26Project manager Elizabeth.
09:28What I'd like us all to do is engage our tour group as we go.
09:31Takes control.
09:33Now, what I'm thinking is, there's four of us.
09:35Mm-hm.
09:36So, it would work if we picked out four places, and each of those places someone knows some key facts about, so that then we've not got too much to do.
09:45Can I just say that it has to be enjoyable for them?
09:47Yeah.
09:48If it feels like we're just, you know, regurgitating information, then it won't seem as if it's like an experience.
09:53Right.
09:54What we need to do is get that map on there.
09:57OK.
09:58Joanna, can you just quietly work to get yourself informed about a couple of key places?
10:02And when you guys have done that, we'll come back in a couple of minutes and start talking the options through.
10:06Is that OK?
10:07The strategy going forward is giving everybody small, manageable chunks.
10:11And if everybody does their small, manageable chunk, it allows them to support other people in their chunks,
10:16and together we can draw a tapestry and get this job done together.
10:22Where's the St John's Hospital?
10:24That place.
10:25That's there.
10:26Working out where to stop on their history tour.
10:29Oh.
10:30Go on.
10:31It's home to seven Benedictine nuns.
10:33Sarah Jane's team.
10:35Anissa, I think you will be great at leading the tour.
10:38Erm, and then Charles, if you could do the logistics.
10:41First, I think we need to sort the route out, and then we'll go with the facts,
10:44cos we need to know where we're going to be able to tighten with the facts.
10:46Yeah, perfect. Let's go.
10:47I want to work out the distances.
10:48OK, so we're starting here.
10:50Yeah.
10:51Now, let's have a little look here.
10:53I need to memorise stuff cos I'm just concerned that...
10:55Yeah, don't look.
10:56At the end of the day, you need to turn up and need to know where we're going,
10:58and then we can talk about it.
10:59I would say that walk's 12 minutes.
11:01I'm going to go this way here.
11:03It's about there.
11:05And then cross...
11:06See what I mean?
11:07I just think we're fanning about, we don't need to fanning about.
11:09OK, let's get this really into the map really quickly.
11:12Anita does seem a little bit worried.
11:13She keeps expressing that she's got a lot of facts to learn,
11:16but that is her key job tomorrow, so there's nothing else for her to focus on other than that.
11:20Let's just calm down, first of all.
11:22I think we're all a bit...
11:23Once we've done this, then we're literally going to help you on the facts.
11:25I'll help you on the facts.
11:26I'll help you on the facts.
11:27Go on.
11:31On Elizabeth's sub-team...
11:33Guys, how do you fancy a Segway tour tomorrow?
11:36...pitching a modern tour of Bruges...
11:38So we've got a Segway tour around the city.
11:41...recruitment firm owner, James.
11:44What they say is that more thrilling way to actually see the city without having to walk around it.
11:48It's true, we don't like walking.
11:49There you are then. There's no better way, is there?
11:52So, two for ÂŁ100.
11:53Yeah.
11:54Are you interested?
11:55Come on.
11:56Great, there you are. Go on then.
11:58Perfect.
11:59Brilliant.
12:00Brilliant. Perfect.
12:01For all the brilliance of James's patter, I think there is a problem here.
12:05They've talked a lot about Segways, but where's the modern Bruges?
12:08Where's the tour of the city?
12:09They've barely mentioned that.
12:11Do we want a very quick call with Elizabeth to just confirm our strategy?
12:14What time is it?
12:157.15.
12:16No call.
12:17No call.
12:18110.
12:19Let's do it.
12:20Tasked with finding takers for their history tour...
12:25We'll take you on a beer tasting, a history-tasting event.
12:30Jade, Michaela and Andrew.
12:32So, we'll give you some beers from Belgium, we'll tell you about them.
12:35The package at the moment is ÂŁ175 per couple.
12:38How many drinks?
12:39Well, we'll see you right, don't you worry about that.
12:41We'll see you right.
12:42Even if you have had a skinful, don't worry about it, we'll get you back.
12:45Shall we get your details and get you signed on?
12:48Yes.
12:49Brilliant.
12:50Yeah, yeah.
12:51Andrew is selling this tour on the basis of the beer and the promise that they'll get
12:54a lot of it.
12:55Well, that's quite a risky strategy because if he can't deliver the amount of beer he's
12:59promised, he's going to end up with some really unhappy customers.
13:02Chimay, Duvel, some really good beers that'll get you off your nut as well.
13:067.30pm.
13:07Right, I definitely think we need to call the other team.
13:09A chance to check in.
13:10Hello?
13:11Have you started to sell the tickets?
13:12175.
13:13175 for two.
13:1490 quid each almost.
13:15OK.
13:16Right, we really need to go away and start selling because, yeah, they aren't going to sell themselves.
13:25Bye.
13:26Bye.
13:27This tour's got to be good because for ÂŁ87.50 you'll be expecting a lot.
13:31Look at how many pages I've got to learn.
13:33Yeah.
13:34We will also help you with the facts.
13:35It's just very important that we know what we're talking about.
13:38You know, it's got to look slick.
13:40I specified I wasn't very good at facts.
13:42Everyone's like, oh, we'll help you with the facts.
13:43I don't see anyone helping with the facts.
13:45I'm left with the facts and we're selling a historical tour for ÂŁ85 per ticket.
13:49I'm really pissed off.
13:55On the other team...
13:56This person's phone is switched off.
13:58..no answer from James.
14:00I would have liked to have spoken to them to make sure they're 100% informed,
14:03but if they're selling well, they'll be doing a good job for us.
14:08What we're doing is we're taking these people for about an hour or so,
14:11give them a walk, get them to the chocolate shop,
14:14then we've got to walk them up to the Segway place.
14:16She's here.
14:17Then they're going to have a whip round on a Segway
14:18and then we get them back to...
14:19Walk them back.
14:20Yeah.
14:21Yeah, no, that sounds good to me.
14:248.30pm.
14:25We need to crack on now.
14:27For both teams...
14:28Right, I'm going in.
14:29..final chance to find customers.
14:32Change your plans if you've got any.
14:34Come with us.
14:35We're going on a beer tasting event.
14:37We have got something fantastic for you tomorrow.
14:40Have you ever been on a Segway?
14:41We've got a brilliant beer tasting experience.
14:44Segway, Segway, I can see you both on a Segway.
14:47Yeah, yeah, yeah.
14:48We do have the walking tour with the train tour guide.
14:51I don't know if you've heard all the Segways?
14:54No.
14:55No.
14:56We'll do it for ÂŁ50 a head.
14:57Deal?
14:58Fantastic.
14:59Lovely.
15:00We'll get you signed up.
15:01Perfect.
15:02So easy to sell a Segway.
15:03So do you think it would be something that you'd be interested in joining with?
15:05We've never done it, so yeah.
15:06Thanks, guys.
15:07See you tomorrow.
15:089pm.
15:09Tomorrow, half of each team will run the tour.
15:12Hi, guys.
15:13Hi, team.
15:14The rest will negotiate a price for the tasting experience.
15:18What have you done there?
15:19How many tickets we sold?
15:20We sold ten tickets.
15:21At what price?
15:22An average of ÂŁ82.50 each.
15:24That's amazing.
15:25That's really good.
15:26It needs to be clinical to my mouth.
15:28So what I'm going to do, I'm going to swap with you.
15:30You, me and you?
15:31Yeah.
15:32Brilliant.
15:33Because I think you're going to be amazing.
15:34Hey, come on, Charles.
15:35I think you'll be amazing at the beer tasting.
15:37Obviously, these two will get you up to speed, and then obviously,
15:39us three can go out and negotiate beer.
15:41You've just got to make sure that your customer service is on pint.
15:44I'm really feeling the pressure that I have to deliver tomorrow,
15:47because right now I only have facts for half of the tour,
15:50and I'm struggling.
15:52So I feel completely unprepared.
15:57How are we doing?
15:58A lot of people already had excursions booked and stuff,
16:01so, I mean...
16:02How many sales have you achieved?
16:03I don't believe that first.
16:04How many?
16:05Guys, seriously.
16:0616.
16:07We sold all six.
16:08How much did you sell each store?
16:1050 quid.
16:11And then the last two were two minutes to go with 40 quid each.
16:13Right.
16:14I've got a lot of key information I've got to get through.
16:16I appreciate you more than you can possibly imagine,
16:18but we'll say thank you in a minute.
16:20Right.
16:21Tomorrow, we've got a simple tour sorted out.
16:23We've got that sorted.
16:25Good.
16:26Can you tell us what the tour is?
16:27It's a very simple tour.
16:28On Segways.
16:29The two simplest...
16:30No.
16:31What do you mean?
16:32Right, let me tell you.
16:33The tour is...
16:34No, no, it has to be Segways.
16:35Let me tell you.
16:36The tour is this.
16:37We've got a tour of three stops.
16:38Okay.
16:39Then we go to the chocolates.
16:40Yeah.
16:41Then we go to the Segways.
16:42All right.
16:43Well, we've told everybody that they walk, they go and then they get on the Segways.
16:44I'm sure we can manage expectations.
16:46Yeah.
16:47My biggest concern for tomorrow will be that the tour doesn't stack up with what we've sold
16:52and how the guests will respond to that.
16:54But I'm hoping that it's well received and that we can manage it.
16:57Okay, guys, we're going to do great.
16:58Let's get it done.
16:59Yeah.
17:07Visited by eight million people a year, the picturesque city of Bruges.
17:13Today, half of each team will be tour guides.
17:17Come on over, let's have you.
17:19Taking charge of the modern tour...
17:21Is everybody nice and close so they can hear me?
17:23Project manager, Elizabeth.
17:25Okay.
17:26Now, if I can't see your eyes, you can't see me.
17:28Right, guys, good morning.
17:30My name's Elizabeth and we're going to lead the tour around Bruges today.
17:34We do need to be quite punctual because we've got to get you guys to the Segway tour for two to start it.
17:41Now, is everybody watered them into the loo and all that sort of thing?
17:45You're all good to go, yeah?
17:47Brilliant.
17:48Okay, I think we're ready to go.
17:49The thing I'm most worried about is timing.
17:51We need to keep these people moving.
17:53And if we miss the chocolate shop and the Segway, what have they got?
17:56A wander around Bruges.
17:57They could have got that for free.
17:58So, is everybody ready to get going?
18:01Brilliant.
18:02We're stronger together, so let's go.
18:03Yeah?
18:04This way!
18:05Kicking off their history tour.
18:09Welcome to Bruges.
18:10Project Engineer, Andrew.
18:12The plan is we're going to take you on a little history walking tour, show you some of the sights.
18:17Then we're going to take you to the beer tasting because we thought a horse and cart is going to be even better after a few Belgian beers.
18:23Do you know what I mean?
18:24So that's going to be good.
18:25And then we'll get you on a horse and cart and we'll get you back on the boat before it sails.
18:29Otherwise, we're going to have to get you on some flights.
18:31We've not got that much money.
18:33I'm obviously looking forward to the beer tasting the most because if I get to have a few myself, I'm going to be happy.
18:38If they have a good time and they feel like they've got value for money, hopefully that's going to be enough.
18:43So, fingers crossed.
18:44Testing.
18:45Oh, there we go.
18:51Onwards.
18:52Let's go.
18:53After you.
18:54While half of each team set off to see the sights.
18:56Woo!
18:57It's great if you want to get faster.
18:59The rest must secure a deal on their tasting experience.
19:03We are bringing 16 guests in there who are going to want to buy chocolate for their families and friends to take home.
19:09So, I think that we try and get them to give us a selection of chocolates for each person for free.
19:14I mean, it would be lovely to push it a little bit further and even say to the owner, if whatever sales he makes, can we take a small percentage of that or to negotiate maybe 5% of anything bought in the shop.
19:2610.30am.
19:28Are we all here? Everybody together? Fantastic.
19:32Leading the way on the modern tour, Elizabeth.
19:36Right, everybody.
19:38What's the word for hello?
19:42Tell the square hello.
19:45Pardon?
19:47Better.
19:48Let's go.
19:51On the history tour team.
19:53Anissa.
19:54Yes.
19:55The last tour is actually on the left hand side here.
19:57Charles searches for St John's Hospital.
19:59Clearly, we're on water.
20:00We need to just walk slightly around to get to that sort of station.
20:02OK, so shall we walk around?
20:03OK, let's do that.
20:04Yep.
20:05One of Bruges' most popular attractions.
20:07We lost.
20:08No, no, not at all.
20:09We're there.
20:10Just got to go around to get to the entrance.
20:11Right.
20:12You can see here, Andrew.
20:13Here, look.
20:14Definitely, definitely, we can go around.
20:15But you don't know?
20:16Not for a fight.
20:17We're just having a little bit of Matt.
20:18I think, I think we can.
20:19I think we can, because look, here, this is an entrance to it.
20:20I was in Scouts, don't worry.
20:21We can.
20:22We can.
20:23I'm going to go with it.
20:24OK, Charles has got his intuition, we're going to go.
20:25I'm telling you we can do it.
20:26Let's do this.
20:27Charles, we're going to do it.
20:28Come here, come here.
20:29Let's go.
20:30I'm committed to this.
20:31We'll get some beer soon, guys.
20:32Don't worry.
20:33Woo!
20:34Yeah.
20:37On the other half of the team.
20:39How many beers do people usually taste if they're doing it within 45 minutes?
20:43Taking the lead on beer negotiations.
20:45If you're going for a tasting paddle, create little tasting glasses.
20:48This is about it.
20:49Project manager, Sarah Jane.
20:51What can you do for price-wise?
20:53So it will be 60 euros.
20:5560 euros for 10 people.
20:56For 10 people.
20:57You know, I can bring 10 tourists your way.
20:59You know, they've got money in their pockets.
21:00They can, they'll be spending.
21:01So if we could go with 50.
21:02OK.
21:03All right.
21:04Great deal.
21:05OK, Sarah, can I just suggest as well, maybe we could negotiate getting some bottles
21:10for them to take with them?
21:11Yeah, definitely.
21:12Right, so could we say then, as a whole package maybe, we'll do the tasting, the three
21:17samples and also two bottles for 95 euros.
21:22For 95, you've got yourself three tasters and two bottles to take away.
21:25Yeah.
21:26Great.
21:28Thank you very much.
21:29I don't think you serve as confident in ever making decisions really by yourself.
21:31Thanks, Sarah.
21:32I'm going to think if they would have just had three little samples, then nobody would
21:35be happy at that with the price that they paid.
21:37So it was important to get in some more beer for them.
21:40On the other team.
21:42So this is where the magic happens.
21:43Yes.
21:44Priority for James.
21:45It would be stunning for them to see some of this and see you actually doing some of
21:48the magic.
21:49Lock down a sweet deal at the chocolate shop.
21:52Hopefully you'd be happy to supply complimentary chocolates.
21:56Exactly.
21:57Something like that.
21:58Perfect.
21:59The other thing I was going to say.
22:00So if we were to help with the sales and get the people buying the chocolate, would
22:04you guys be happy to come to us to negotiate a percentage of the total sales that we would
22:10bring from the 16 guests around the sort of five to seven percent mark of the sales.
22:17That's the idea.
22:18We just want to promote the shop and then take just a small percentage of, you know, the promotion
22:23from those tourists.
22:24That's the most tolerant.
22:25I will give you something.
22:26Yeah.
22:27I can give you five percent.
22:29Okay.
22:30Perfect.
22:31For all James talk and schmoozing.
22:34Actually, it was Joanna.
22:35She pressed, pushed and the owner said five percent.
22:39That's a good bit of business.
22:40Rather tasty.
22:42On the other half of the team.
22:44Guys, come on.
22:45Priority for Elizabeth.
22:47Quick as we can now.
22:48Nearly there.
22:49Speed through the sights.
22:51I just want to introduce you to the next spot.
22:53This is the Rosenhodkai.
22:55It is the most photographed part in Bruges.
22:58Take your selfies.
23:00This is definitely one to capture for the memory book.
23:04Okay, guys.
23:05I'm a little bit concerned that timeline is slipping because it's taking so long to get
23:08them to point A to point B.
23:10We've got to get them up to Market Square.
23:11So the next thing is we just get them up there as quick as we possibly can.
23:14Turn them around.
23:15Get them back to the chocolate shop and get them to where we need to be on time.
23:18Okay.
23:19Let's get there as soon as possible.
23:20We're herding cats in a minute, yeah?
23:21Let's get them going.
23:22Sounds good.
23:23Cool.
23:24The thing about Elizabeth, and we've seen it in her character, is that she's meticulous.
23:27And so therefore it comes as no surprise that on this particular tour, she's sticking
23:31to a timetable, very rigid.
23:32It's a bit like a school trip and she's the headmistress.
23:35But she's just about sucking all the fun out of it for the group.
23:38Okay, everybody, shall we make a move?
23:42Come on then.
23:44Guys, we need to move.
23:45Charles, where are we going?
23:49So we're just on the other side of the lake that I wanted to be on, but it's absolutely
23:52fair.
23:53We're still parallel where I want to be.
23:55Still seeking admission to St John's Hospital, Charles.
23:59Right, Charles, I mean, is this the zoo?
24:01We're getting towards it.
24:02This is literally the straight road now.
24:03Okay.
24:04And you should see the hospital in a second.
24:05That's my idea.
24:06Perfect.
24:07Because we've literally walked in a square.
24:08That was my intention now.
24:09Oh, Charles, that looks familiar.
24:11That looks familiar.
24:12They've been walking around the hospital for 30 minutes looking for the entrance, and
24:19it hasn't occurred to them that the hospital is actually inside the building.
24:23I mean, it's stupid beyond belief.
24:26So was that the hospital over there?
24:29Yep.
24:30So maybe I should just say...
24:31Okay, so guys, we've done a big circle, which is great, because you got to see a bit
24:35of the hospital that way.
24:37The hospital had an 800-year-old history of helping people.
24:40Paul that needed a place to come would stay in the hospital, too.
24:43And I'm now going to take you around, because basically...
24:45Oh, two seconds, sorry.
24:49I think I've got my stories mixed up.
24:52We're going to go back up to the front of the hospital.
24:55Let's go back this way.
24:57I've got mixed up, but I haven't, or I have.
25:03On Elizabeth's modern tour...
25:05Keep going, guys.
25:07We need to walk, not dawdle.
25:08...third stop of the day.
25:10Just going to go into the middle of the square, and we'll stop there, guys.
25:14Taking the lead, Harrison.
25:16So, this is the popular market square.
25:18As you can see, we've got medieval buildings mixed in with the new,
25:22which is in keeping with the city itself.
25:24The way they've mixed in new buildings with the old is literally ingenious.
25:30You can look around, you can just see there's people everywhere.
25:33Literally.
25:38This was sold as a Segway tour around the streets of Bruges.
25:41After speaking to some of the tour group, they're pretty disappointed,
25:44and I wouldn't be surprised if they asked for refunds.
25:48And beyond, let's go.
25:49Follow me, follow me.
25:50Come on, then.
25:51Right, we need to get these people moving.
25:52Can we just pick the pace up slightly?
25:5512.15pm.
25:57Charles, at what point do we realise we've gone too far and want to turn back?
26:01We haven't gone too far.
26:02We're just going around the square.
26:03I don't have faith in you.
26:04No, no.
26:05I just feel like we've been walking for about three days now.
26:07We have not.
26:08We have not.
26:09Oh, no, we're back where we started.
26:10No, I know.
26:11I thought it was a purposeful.
26:12Because I couldn't find the entrance around the parameter.
26:14I've got days that I do, mate.
26:15I feel like I've been here before.
26:17I did it on purpose.
26:18I was trying to find if there's a front entrance to it,
26:20but I couldn't find one, so I brought you back to the other way we were.
26:22OK.
26:23So we were trying to find St John's Hospital,
26:26and I wanted to show you that.
26:27It sounded really beautiful, but unfortunately,
26:29I don't know how I'm going to show you.
26:30We've done a massive run-around.
26:32I didn't actually get lost.
26:34What's actually occurred is we've come literally back to where we were,
26:37which is what I was trying to do.
26:39The point here is we're never lost.
26:41I just couldn't find exactly the entrance I was looking for.
26:43We're going straight here, right, and then right again.
26:45If you wanted to go that side, we need to head that way.
26:47OK.
26:48Not that way.
26:49I'll go with you, sir.
26:50Thank you. Let's go onwards and upwards.
26:55Across town...
26:57Hello. Hello.
26:58Is it Paulina?
26:59Yes.
27:00Elizabeth, lovely to meet you.
27:01Next stop for Elizabeth...
27:03Go in, in you go.
27:04Everyone come through.
27:05The chocolate shop.
27:07All right.
27:08All right, good afternoon.
27:09First of all, I will give you a little explanation about the quality.
27:15I need to talk to you.
27:17I need to talk to you.
27:21Right, guys.
27:22We've got to have these people out of the door by quarter past.
27:26OK.
27:27Look to the chocolate shiny and bright.
27:29Just take one.
27:30All right.
27:31So, we've got some chocolate for you guys to purchase.
27:33Would you like to come through and have a look?
27:34All right.
27:35Let's go.
27:36Inside, you have a nice selection of chocolates.
27:40Five and five.
27:42Bye-bye.
27:44This is a task which makes and breaks on the profit they make.
27:47Yay, all sorted.
27:48One of the key elements of this is there's a 5% commission.
27:51I'm going to go on to the next bit.
27:52All right.
27:53However, Elizabeth is so keen to rush to the next venue that she's denying herself and her team the opportunity of getting more profit.
28:01Right.
28:02Tally-ho.
28:03Onwards and upwards.
28:04On to the Segway.
28:05On the other half of the team.
28:08Little things like this, little wash bags.
28:10This could be like a make-up bag as well.
28:12An idea to drum up more profit.
28:14So, I'd rather take a bit more of a risk, spend a bit more.
28:17Souvenirs to sell back on the ship.
28:20I can make it 210.
28:21If it's not, I'm going to 235.
28:222,5.
28:232,10.
28:242,10 is final.
28:25OK.
28:26We need to do it.
28:272,10.
28:282,10.
28:292,10 done.
28:31Oh!
28:32I made it.
28:33With the same idea...
28:35I think 50 units.
28:37Right, that's asking.
28:38Yeah.
28:39Sarah-Jane checks out budget keyrings.
28:42So, we can get 50 for 75 euros.
28:4450 for 75 euros?
28:46Yeah.
28:47Shh!
28:48No, that's too cheaper because it's all expensive keyrings.
28:52It's 450 for one.
28:53That's not that cheap.
28:54Oh, it's cheap.
28:55That's expensive.
28:56What about this one here?
28:59Yeah, it's OK.
29:00Yeah?
29:01We can do this for two euros.
29:02Nice.
29:03Is there any more for two euros on there?
29:04No.
29:05No, is there any around here?
29:06Yes.
29:07On this side, for two euros?
29:08No, no doubt.
29:09Is there anything in the shop for two euros, a keyring?
29:10Quite generic.
29:11Those?
29:12Yep.
29:13They're fine.
29:14100, yep.
29:16Thank you very much.
29:17Obviously, we're on a cruise liner, which will have souvenirs,
29:20so we've obviously got quite a lot of competition.
29:22So, I think 50 units will be enough.
29:24Sorry, just chuck them in.
29:25Got it.
29:26In.
29:27In.
29:28Thank you very much.
29:29Have a nice day.
29:30Bye.
29:31Bye.
29:32Bye.
29:332.30pm.
29:34Right, guys, so you all ready to drink some beer?
29:36Yeah!
29:37Taking the lead for the beer tasting...
29:39I think we can all agree beer tastes better when you earn it.
29:42Andrew.
29:43And after the diversion Charles gave us with that extra 5,000 steps,
29:46we've definitely had a good day.
29:48So, Andrew, next one's coming in.
29:49You've now got the next one.
29:51This looks like more my beer.
29:52What's this one again?
29:53This is Morgan de Flanders.
29:54That is really nice.
29:55That is fantastic.
29:56I don't imagine it would take many to get you drunk on these either.
29:57Yeah, do you guys, should we give the third one a go?
29:58Andrew sold this tour on the basis that you would get a lot of beer.
29:59There is no way he's got enough to fulfil his promise of a skin full of beer here.
30:03Nowhere near.
30:04Finish off your beer as soon as you can.
30:05We're going to get you some beers to take home.
30:06And then we'll get yourself off to the horse and tram.
30:07And we'll see some more sights.
30:08Does that sound alright?
30:09To infinity and beyond!
30:11Last stop for Elizabeth's group.
30:33Last stop for Elizabeth's group.
30:35Quick quick quick quick quick quick.
30:38Take off your beer.
30:39The segways
30:50Okay, please
30:52Thank you so much, right. We've got to get everybody off as quickly as we can. Yeah
30:57James sold this as a segue tour
31:00However, nothing could be further from the truth because what they got was about 10 or 15 minutes
31:05Hardly a segue tour. Thank you. Sorry about that
31:09Last bit guys, it's been emotional and here ends your bruges tour of modern bruges and segways and chocolates
31:16And we hope you've all really enjoyed it
31:213 30 p.m. All right, come on. Let's jump it 90 minutes until the ship departs
31:30The final part of the history tour
31:33Hi guys, we're heading off to Berg's square
31:35No, we're in Berg's square. Oh, this is Berg's square. We are in Berg's square currently
31:40Taking the sights
31:42The first count of Flanders centred in what?
31:45Yeah, the first count of Flanders centred in Berg's square and it became a political and cultural capital of Bruce
31:50Bruce
31:51Oh Bruce
31:52What else have we got here? I can't see. What else have we got on there?
31:55Okay, so what's in the light?
31:57Err...
31:59Do you want to see the street now?
32:01No
32:02If you're giving out any information, I can't hear it
32:07We can't hear it in the back
32:08We are just, yeah, sorry
32:09You're not giving out any information
32:10No, no, no, no
32:11Trying to find the next point of interest
32:12Point of interest
32:20Excuse me
32:21We're not, how much further till we get to our final destination?
32:23Err, no, I think err 20 minutes
32:26No, no, no, we're supposed to be like 10 minutes total
32:28We go back to the place where we started
32:30It's fine
32:31Yeah, yeah, it's fine
32:32That's worth
32:3310 minutes
32:34Okay
32:35Fine
32:37The bottom line is this tour has been really badly prepared
32:40The directions have all gone wrong
32:42The facts and figures are very scant
32:44I think there'll be some complaints
32:46So guys, err, that's the tour finished
32:48So, erm, yeah
32:50Let's now get you there back on time
32:52We need to get you back to the boat
32:53No messing around
32:54I'll get you there
32:55After you all
32:56Let's go
32:575pm
33:00Hey
33:01Hey
33:02Hey
33:03Here's the tour team
33:04Come on
33:05Was it all good?
33:06Yeah, really good
33:07Beer tasting was fantastic
33:08So do you think everybody was really aper
33:09Yeah, I hope so
33:10That's good as can be
33:11No complaints
33:12No complaints
33:13Well done everybody
33:14Yeah, well done
33:15Right, so what are we selling?
33:16Key rings for ÂŁ6
33:18Right, nice
33:19Cool, six quid
33:20So basically we've got tapestry wash bags
33:22We've then got a Bruges bag
33:24Which is kind of like your side bag
33:25Brilliant
33:26Just the sort of thing we wanted
33:27Let's get it sold
33:28Let's get them sold
33:29Let's get everything sold
33:30Well done
33:31Well done
33:32We've got some perfect souvenirs for you to take today
33:35So which one would you like to go in?
33:36This one
33:37This one
33:38Brilliant
33:39Yeah
33:40So that's only ÂŁ6 please
33:41Thank you
33:42You've got the side bag here
33:43You've got the toiletries bag
33:44That one's ÂŁ8
33:45Can we interest you in any key rings at all today
33:48To take home with you?
33:49These are a really nice souvenir
33:50Really nice for yourself
33:51Hi there, can I interest you in a souvenir to take home with you?
33:54We've got some great key rings
33:55This one
33:56I think we like this one
33:57This one
33:58Have you got your souvenirs?
33:59Which one would you like?
34:00You've got amazing keys
34:01Two for ÂŁ15 then
34:03Yeah, perfect
34:04Could you smile?
34:05Thank you
34:06Well, there you go
34:07There you go
34:107pm
34:11Everybody turn to your right
34:13Yeah
34:14Pat the person in front of you
34:15Do you know you right from there?
34:17It's alright mate
34:18It's alright
34:19I wanted to pat you
34:20Yesterday when we were selling the tickets
34:22We sold it as a tour
34:23Which will be done on segways
34:25Actually turned out it was a 90 minute walk
34:27But as long as they don't ask for any money back from that
34:29I think we're in a really good position
34:31Obviously it's my first time being project manager
34:33And I couldn't have been project manager to a better group of people
34:35So thank you for all your help
34:36We'll see what happens tomorrow
34:38Yeah, don't turn on me
34:40At the end of the day
34:41I made sure I implemented a plan
34:43And gave everyone roles and responsibilities
34:45Might not have all gone smoothly
34:47But I've definitely done the best of my ability
34:50Tonight
34:51Takings will be totaled
34:53Feedback gathered
34:55And refunds reviewed
34:58Tomorrow
34:59A trip to the boardroom
35:06You can go to the boardroom now
35:30Good morning
35:31Good morning, Lord Shoe
35:32So
35:34You were to procure customers
35:37Then give them tours of Bruges
35:39And give them a great entertaining experience
35:42Yeah
35:43And let's see how we got on
35:45I'll start with Vitality
35:47Sarah Jane
35:48You're the project manager
35:49Can you tell me how that came about please?
35:51There's a couple notes of comments in the last boardroom
35:53So I thought I needed to step up
35:54Okay
35:55And show myself
35:56And everyone
35:57Anybody else wanted to do it?
35:58Yeah, I put myself forward as well
35:59I'll trigger
36:00Look at you hold the record for putting yourself forward
36:02I think
36:03Like
36:04On most of these tasks
36:05Yeah
36:06Always the bridesmaid, never the bride
36:07Yeah, yeah
36:08Anyway
36:09So Sarah Jane
36:10Now
36:11We get on the ship
36:12And you've got to get the theme sorted out
36:14My initial thought was definitely history
36:15And then we all did a vote
36:17And we all agreed
36:18I think, Anissa, you were a little uncertain
36:19Yeah
36:20Because you were going to have to deliver the facts, weren't you?
36:22Yeah
36:23Factual history is difficult
36:24I find that difficult
36:25And retaining facts at that heart
36:26Then there was the activities
36:27Right
36:28Yes
36:29So obviously we've gone for a history theme
36:30So we thought the horse tram would be a lot more in keeping with that
36:33And then there was tasting
36:34We wanted to go for beer
36:36So obviously that also resonates with Belgium
36:37We thought we could be a lot more engaging
36:39And we could put a higher price on the tickets
36:42And then the sales team's job was to try to find up to 16 customers
36:48Who would be prepared to go on your tour
36:51Is that right?
36:52Yes, that's correct
36:53What happened there then?
36:54So I think we started at ÂŁ100
36:55So ÂŁ100 was, I think, a fair amount
36:58What price did you end up at?
37:00So six of them for ÂŁ87.50 each
37:02And then four for ÂŁ75 each
37:04And I think you offered people skinfuls of beer, didn't you, also?
37:08No, I said I'd see them well
37:10Right, OK
37:11The planning group, what did you plan to do?
37:14So we had some monuments to go and see in the morning
37:17A nunnery?
37:18Yeah, there was a nunnery
37:19Church?
37:20There was a church
37:21And a hospital
37:22And a hospital
37:23And a hospital
37:24And your theme was what?
37:25History
37:26Should have been four weddings and a funeral, sounds like to me
37:29So that was the plan
37:30Yes
37:31We get in to Port
37:32And on day two
37:34The negotiation team goes ahead
37:36To try to lay on some of the attractions, is that right?
37:39So we had to go to the beer venue and negotiate a price
37:41How much did you pay per person then?
37:43ÂŁ9.50
37:44It included three small beer tasting glasses
37:47And then two small bottles of beer to take away
37:50Ah, so they had something to take away
37:52Yeah
37:53OK, and what else did you have to do other than the beer?
37:55Yeah, so we had to go and buy some souvenirs
37:57Yes
37:58You bought some 50 key rings for âŹ100, is that right?
38:01That's correct, yes
38:02Well, let's go back to the tour team now
38:05Tell me about it then
38:06It's really good to have Andrew on board
38:08Because he brought a lot of energy as well to it
38:09And brought a bit of banter, which was good
38:11Actually, it was a bit laddish
38:12Yeah
38:13Yeah
38:14Anyway, go on
38:16Unfortunately, we got lost at St John's Hospital
38:18We didn't actually, we didn't get lost
38:19We just couldn't find the entrance
38:20Are you going round in circles for him, Charles?
38:22No, no
38:23The bottom line was, Alan, it was meant to be a 30-minute walking tour
38:26But it took three hours
38:27Right, OK
38:29Now, let's get on this horse and tram
38:31I heard you were shouting out in front of the punters
38:34That we're in a hurry
38:36Let's do it in ten minutes
38:38I couldn't imagine what they must be thinking
38:40It wasn't as...
38:41What is this?
38:42I hadn't shouted to customers, it says to the driver
38:43No, you were shouting to the driver
38:44The customer heard you
38:45The customers must have heard you also
38:47Fair enough
38:48OK
38:49Daphine
38:50Now
38:51Elizabeth
38:52Yes, Lord Sugar
38:53You decided on?
38:55On the modern
38:56Modern
38:57Yes
38:58And then, Belgium chocolate
38:59Very good, whose idea was that?
39:00Erm, I think it was a group decision that we jumped on to Harrison
39:03I thought it was Harrison, I thought, wasn't it?
39:05Harrison?
39:06Yeah, erm
39:07Go on, take credit for it
39:08Because it's a good move, that is
39:10Don't worry, don't panic
39:12Yeah, no, no, at all
39:13Did you think about that, Harrison?
39:15Yes
39:16Yeah, no, quite adamant on that one, actually
39:18OK
39:19Yes
39:20Yeah
39:21And, erm, then the activity was?
39:24Segway
39:25I thought if we were going around in horse and tram
39:26Wasn't really, didn't really scream out modern
39:29So I thought the Segway
39:30And it would be an easier sell
39:31Because it's quite a fun thing to do
39:33Now, who's in the planning group?
39:35Myself, Harrison, erm, Joanna and Sargent
39:39I understand that you ran this like a bit of a military exercise, is that right?
39:43Erm, let's just say we had a lot to get our heads round
39:46You did it, or should we call it your reign of terror?
39:49Don't normally see that kind of forceful leadership outside of North Korea, you know?
39:54OK, so who was in the sales team?
39:57Erm, it's James and Sarah and Bushra
40:00Now James, did you work out the pricing?
40:02Er, 55 for individual, 50 for pair
40:05We sold 780 in total, the last two tickets were for ÂŁ80
40:09Because we literally on the last minute we could sell, so
40:12So it took 780 quid?
40:14That's great, yeah
40:15They took 850 for selling less
40:18Yeah
40:19I do think though that the selling technique was Segway
40:22Well we were under the impression that the Segway was what they do the tour on
40:26So...
40:27The whole tour?
40:28We thought 60 to 90 minutes
40:30Yeah, yeah, so the 60 to 90 minutes was going to be on the Segway
40:32From what I can understand, there was no communication between you and the planning team
40:37I made the call to say that no, we're just going to crack on for the last 20 minutes and sell these tickets
40:41Right, so you didn't want to talk to them then, basically?
40:43Not at that point, no
40:44OK, it's day 2, tell me what you did then
40:47Well I said that I didn't really want to pay for the chocolates
40:51Sarah came up with the idea that we should ask them for a cut of their margin as well
40:54For anything that we can promote to sell
40:56So we agreed with them 5%
40:58Did they buy any chocolates?
40:59They did
41:00Get any commission?
41:02Yes we did
41:03214 euros and we received 10 euros for the 5% commission
41:0610 euros
41:07It's fair to say that you actually didn't perhaps leave yourself quite enough time to do that selling
41:11Because you wanted to whizz away
41:12Yeah
41:13It was getting time
41:14Kind of pushing everybody out quickly, didn't you?
41:17We did try and get them through as efficiently as we possibly could
41:20The other task that you had was to go and get the goodies that you were going to sell on the way back
41:28We got 10 Bruges little side bags, 10 shopper bags and then 2 sort of more high price
41:34How much did you spend there?
41:35We spent 210 euros
41:37That was a gamble wasn't it?
41:38We just knew
41:39I mean you'd only taken about 780 on your ticket so
41:42Yeah
41:43OK, so now, tour group
41:45I think you ran these people around didn't you?
41:47We had some logistics of where we had to get from A to B
41:49Never mind Belgian chocolates, I think from what I heard they needed wrapped up in silver at the end of them and given a Mars bar
41:54They were exhausted I think
41:56We, we, uh
41:57What do you sell in your florist shop? Reefs?
41:59I do actually, quite a lot
42:01Yeah
42:02Alright, tell me about the Segway
42:04What was the deal, Claude?
42:05If you asked James, he promised them pretty well a Segway tour
42:08What it turned out to be was a few minutes going up and down a little alleyway
42:12It probably wasn't the most satisfactory situation
42:15Yeah
42:16Right, well I'll tell you what
42:17Let's find out what went on as far as the numbers are concerned here
42:20So, Claude, could you tell me what Graphene's total spend on the tasks experience and souvenirs stock was?
42:28Their total spend was ÂŁ180.54
42:32Right, that was the risk, yeah
42:33Ticket sales and souvenir sales amounted to ÂŁ1,139.60
42:39And, um, any refunds, Claude?
42:42Sadly, the guests felt that they had really not been sold the Segway tour properly
42:46And they had refunds amounting to ÂŁ156
42:49Leading to an overall profit of ÂŁ803.06
42:54Right, okay
42:55Same questions, Karen
42:57Well, they, they spent a lot less actually, ÂŁ167.64
43:01And their total ticket sales and souvenir sales?
43:05ÂŁ993
43:07Oh
43:08And again, I should imagine there were some refunds required, was there?
43:12Poorly planned and boring was one of the feedbacks
43:14And therefore your refunds were 20% ÂŁ165
43:18Right, what does that give you?
43:20ÂŁ660 and ÂŁ0.36
43:23You're in, Elizabeth
43:25Thank you, Lord Sugar
43:26Thank you, everybody
43:27Yeah
43:28Well, a treat
43:29You'll get to set sail a little closer to home
43:31I'm sending you punting in the beautiful city of Cambridge
43:35Have fun and I'll see you on the next task, okay?
43:38Thank you so much
43:39Thank you very much
43:40Thank you very much
43:48Right, let's go to Cambridge
43:51Erm, go away and have a chat amongst yourself
43:55I'll see you back in this boardroom later
43:57And we'll talk about it in more detail
43:59At least one of you is going to be fired, okay?
44:01Thank you, Lord Sugar
44:02Oh, look at that! That is actually unreal
44:15Harrison, how does it feel being over on the Dream Team?
44:19Couldn't think of anything worse since going that Catholicist
44:22Before this only won one out of five
44:24So, yeah, it feels really good and the treat today's been brilliant
44:27I think good management's about putting people in the right places
44:30And letting them get on with it
44:31What do you know about management? You manage flowers day to day
44:35I manage a dozen people over three businesses
44:37And I've got some good people that work for me
44:39And they work downtown
44:40Oh, fighting talk
44:43I think winning this task shows I'm not just the joker of the pack
44:45When I need to, I can knuckle down and get the job done
44:47I'm hoping that I'm good enough to be Lord Sugar's business partner
44:50To Bruges
44:51To Bruges
44:52To Bruges
44:53I feel like it's disappointing that we've lost, but I think you all did a good job
45:03I'm fuming
45:04There's so many things to blame
45:06And I'm sat there and people aren't taking accountability for it
45:08Charles, I'm sorry to put it bluntly
45:10But the length of the tour, it just took the mick
45:13Andrew, you love putting the blame on someone else
45:15But you promised them beer
45:16Even after 10, 15 minutes, they just want a beer
45:18The other team bought better souvenirs
45:20So, I'd be disappointed if Sarah Jane pins it on me
45:24Lisa was used in charge of the tour
45:26The book was like an encyclopedia
45:28There was so much to learn inside it
45:29And it was very difficult
45:30I don't think that's an excuse
45:31I think Sarah Jane was at fault
45:32She didn't put people in the right place
45:34Like, I did say I'm not very good at remembering facts
45:37And I was way out of my depth
45:48Yes, Lord Sugar
45:49Could you send the candidates in, please?
46:01Right, we're in this great city of Bruges
46:05And it was boring
46:07That's what your 10 customers said
46:11And?
46:13Erm, yeah, it's very disappointing
46:16Because obviously when we sat in that planning meeting
46:18The whole point was to make sure we didn't have comments like that
46:21The thing is, they were sold a pup
46:23And a lot of that has got to go down to the beer
46:26You gave them, you know, a cup full of beer to test
46:29And they felt that that was disappointing
46:31It was really History Tour, which had a beer tasting within it
46:34And I don't think that was put across when the sales were initially garnered
46:38Therefore, the expectations were up here for beer
46:40Well, I mean, you wasn't in that team, right?
46:42So, you're being a commentator after the horse has vaulted
46:45It actually seems like that's a running theme
46:47Because Charles didn't do anything in the way of anything during the whole task
46:52I told them, you'll go on a historic walk, you'll go for beer tasting
46:55And you'll have a horse tram
46:56You heavily promoted the beer element
46:59And what you didn't really tell them was it was tasting
47:02It wasn't a pup
47:03What was your understanding of what was being offered?
47:05So, we couldn't really offer a skinful or anything like that
47:08Because people would be drinking it way too fast
47:10I never offered a skinful, I just said, we will see you well
47:13You did over-offer
47:14You know, I mean, there's no question of that
47:17Now, the other team, they negotiated a deal
47:20That if our 16 punters buy stuff off of you, we want a commission
47:25Now, I think that was very, very clever, right?
47:28It never crossed your mind to do anything like that, did it?
47:32No, it didn't
47:33We went in there and it was definitely going to cost
47:35There was no...
47:37It was basically, he said a number
47:38Well, how do you know?
47:39You could have said to the guy, I'm bringing you ten customers that might go and buy loads of beer
47:43I don't want to pay
47:44Why didn't you say that to them?
47:45I think because when I originally went in, I basically said what I would like to happen
47:50And then he opened it up with a number
47:52Didn't cross your mind to think, well, let's try and get this for nothing
47:55I didn't manage to get my questions out
47:57I got a little bit flustered trying to negotiate some extra beers
48:00We didn't negotiate, in fact, I think you thought you were rescuing it a little bit
48:04But because of all the promises that he'd made
48:06So you actually spent money with him, rather than getting it for nothing
48:10Well, we had to, given how it had been sold, we had no choice
48:13If they would have turned up and just had three, like, tiny little beers
48:17Okay, so there's that element of it, and then there's the execution of the tour
48:22You had offered part and parcel of your selling of the tickets
48:26Is that we've got a trained tour guide, that's what you were offering
48:29Yeah, I thought they were actually going to get
48:31Who was that then?
48:32I'm not sure, I'm definitely not trained, I've never made a heart
48:34You can't oversell like that
48:35You're meant to be training yourself, that was a whole part of the task
48:38Andrew, that suggests someone knows Bruges inside out, that's incorrect
48:41Yeah, I didn't know Bruges inside out
48:42I think a sat nav would have given a more interesting commentary of where you were going
48:46I did say to Sarah Jane, I'm not great on historical facts, can I have some back up?
48:50And Charles, everyone will back me up
48:52How did you back her up, or didn't you back her up?
48:55No, so I said, Charles will be helping you with that
48:58Is Anissa short for anaesthetist?
49:00I might as well have been yesterday
49:02Or anaesthetic
49:03Honestly, I could see myself and I was not happy
49:05I basically felt like I was set up to fail
49:07Now, Charles
49:09Yes
49:10You were wandering for three hours
49:13The issue was, I went round in a square on the premise of the building
49:16So, how long did that detour?
49:1830 minutes
49:19I think Charles was underselling how much time it actually added on
49:22I had a watch on, it was 30 minutes
49:24I was keeping an eye on the time
49:25Andrew, from what I heard, thought it was all funny
49:28Telling the customers, haha, we're lost
49:30Is that right?
49:31I was trying to make light of a bad situation
49:33I think the sheer lack of...
49:35This laddish behaviour of yours
49:37You know, this is a business process, okay?
49:41This is not a holiday camp or someplace where you're here to kind of enjoy yourself
49:46Yeah
49:47And then, this was another mess
49:49Horse and tram
49:50Us Cockneys would say it was a load of pony and trap, really
49:55But we just couldn't find the places that we'd hear Mark to talk about
49:58Well, all the things you had on the map were there
50:00And you just didn't have any about it
50:01Andrew, you again, wouldn't help for you
50:03You were more pointing out the obvious
50:05We didn't know what we were doing
50:06Now, a clever business person would think to themselves
50:09Right, when we get back on that ship
50:12We have got a captured audience of 2,800 people
50:16Ka-ching!
50:17And what do you do?
50:18You go off and buy 50 key rings
50:21Well, actually, we didn't sell all 50
50:22So if we had bought more, we'd be even in a worse position
50:25Poor salesmanship from six people
50:27Let me let you into a little secret
50:29They won this task because of their souvenirs
50:32They took a risk, the other team
50:34If that went wrong, they would have had a big, big loss
50:37But they didn't
50:38Yes
50:39OK, Sarah-Jane, which two people are you bringing back into the boardroom?
50:43Based on the discussion we've just had, I'm going to bring in Andrew and Charles
50:47All right, the rest of you go back to the house
50:57Right, I'd like you three to step outside
51:00I'm going to have a chat with Claude and Karen
51:03And I'll start taking into account performances throughout the course of the six weeks also
51:08OK
51:09Thank you, love, sugar
51:16Sarah-Jane, she's a bit oblivious of the mistakes that were made
51:20Actually, I think she did the right thing by moving herself into the part where she could have bought the souvenirs
51:25Which was a hugely important part of this task
51:28But she didn't then buy enough and she bought the wrong product
51:32Andrew
51:33He lacks a professional approach and he's still acting like a university student
51:38He did sell the most in terms of tickets for this particular tour
51:42And similarly, he was a top seller of souvenirs
51:44Charles came into this process like a bull in a china shop
51:48I don't know how you found him, Karen
51:50Well, I tell you the one thing Charles is really skillful at
51:53Hindsight
51:54He works out what should have happened after he's done the opposite thing
52:02Yes, Lord Sugar
52:03Can you send the three of them in, please?
52:05Yeah, Lord Sugar
52:06You can go to the wardrobe now
52:07Oh, Sarah-Jane, you say here I'm the definition of a girl boss
52:24Yeah
52:25I get things done
52:26Yeah
52:27Make things happen
52:28Yes
52:29Yeah, do you want to explain that one?
52:30I'd like you to have actually implemented it on the task
52:32OK, so as project manager my strategy was to make sure every single person
52:36Had a specific role so they could concentrate on that
52:38Well, but it didn't happen
52:40No, it didn't happen
52:41I put Anissa in charge of the facts of running the tour
52:44I can't literally be holding hands
52:45Well, it was really obvious
52:46I can't be there holding your hand with that
52:47No, no, no
52:48I can't be there holding everyone's hands
52:49No, no, Sarah, it was really obvious after 15-20 minutes that Anissa was really struggling with the fact and figures
52:52You actually said, don't worry, you're not going to be on your own
52:55Yeah, so I said, Charles will help you
52:56You can't pin this on me that you also said I did help her as much as I could
53:01So you had one job during all day, one job logistics
53:03Correct
53:06They were entertaining and they found it boring
53:08I'm sorry, if I hadn't have been me on that tour, more people would have just walked off that tour
53:12Based on what?
53:13I kept people on that tour
53:14Andrew, in the horse and tram, you didn't use your people skills and personality
53:17You just basically
53:18It was a bit difficult when you were sat there going, I don't know where we are
53:21Charles, you are very good at talking
53:23You have nothing to back up with
53:24Andrew
53:25The whole point was for me to just have banter with people
53:27When did I say that?
53:28Not at all
53:29Not at all
53:30It doesn't include joking about we were late and don't know where he's going and all that type of stuff
53:35A huge part of this was over promising the beer
53:38They felt they didn't receive what they were promised
53:41And that starts in the sales team
53:43I kept the amount of beer almost as a surprise
53:46I said, we'll see you well
53:47I didn't say numbers, I didn't say you'll get this many beers
53:49Having said that, Andrew
53:50You didn't know
53:51The beer element was oversold
53:53Regardless as to whether we knew what beer was
53:55We knew there was one element of three elements of the day
53:57You don't think because we were walking for three hours
53:59That's when they started asking questions
54:00No, no, no, Andrew
54:01It was right at the forefront of the tour
54:03And I maximised their expectations and said
54:05Once the tour is over, we'll go on a beer
54:07You'd already set them up when you sold the ticket
54:10This was a very embarrassing situation
54:12Right
54:13This whole thing
54:14I think it replicates the embarrassment we sometimes get on Eurovision
54:19I'm going to summarise now
54:21I don't want to hear anything more from any of you
54:24Sarah-Jane
54:26You appointed yourself project manager
54:29Because you wanted to prove yourself to me
54:32In fact, you have not proved yourself to me
54:36Charles, you are like Mr Hindsight
54:41You tell everybody what went wrong
54:43Why it went wrong after the event
54:45What I don't hear is what you did right
54:47What you've ever done right
54:49And you, young man
54:52I've already spoken to you about your attitude
54:55I've got to invest ÂŁ250,000
54:58And I'm thinking, there is no way
55:01No way on this earth
55:03That you are ever going to be a business partner of mine
55:06No way
55:07You may be here too early, that's all I can say
55:09So on that basis really
55:11You boxed me into a corner
55:14You boxed me into a corner
55:17Charles, your CV talks about what a great businessman you are
55:22I haven't seen any of that
55:24Sarah-Jane, I've been wondering what you do
55:29Now I know what you do
55:32It seemed to me that you moved yourself over
55:35To a convenient place
55:37And I think you've been in a convenient place
55:40For the last six weeks
55:42And for that reason
55:43Sarah-Jane, you're fired
55:45Okay
55:46Thank you for duty
55:47You have got to stop being a commentator
56:00Go back to the house
56:01Thank you Lord Sugar
56:02Thank you Lord Sugar
56:07Now you tell me, young man
56:09Why you should stay in this process
56:11Lord Sugar, I'm going to bleed crimson
56:13I'm going to go out there
56:14And I'm going to do everything I do
56:16And I'm just going to make sure
56:17I do it with more of a professional attitude
56:19I do make mistakes
56:20And I've learnt from them
56:21Okay, last chance is an understatement
56:23Okay?
56:24Go off to the house, alright?
56:26Thanks a lot Sugar
56:42I don't believe it was down to me
56:43At the end of the day
56:44People got refunds because they got bored
56:45So it was travelling around
56:46And Charles was in charge of the logistics
56:49So Charles should have been fired
56:52How bad was it on a scale of one to ten?
56:54Well, we pretty much all got a roasting
56:56But I think it got pretty bad for Andrew
56:59Really though, Charles should go
57:00I think, I feel like he's going to come back
57:02But he should just go
57:03I think Charles will come back
57:04He hasn't really done anything wrong
57:05Nah, he's not doing anything right mate
57:07Honestly, you've not been working with him
57:21What happened? What happened?
57:22To God, I was this, this close
57:25He was like, give me a reason why he should stay
57:27And I was like
57:29He's really not focusing on who he sees
57:31Has the characteristics crucially
57:33To be his business partner
57:35So, game on I say
57:37Bring it on
57:41Now, twelve candidates remain
57:44Lord Sugar's search for his next business partner
57:47Continues
57:50Next time
57:51I'm giving each team a brand new car
57:54And you have to launch it
57:56Action!
57:57Wrong turns
57:59Get out of the way, get out of the way
58:00Oh!
58:01Collisions
58:02I'm not having an argument with him
58:03I feel like you are, let's just move on
58:04I'm not being argumentative
58:06Plus a total write off
58:08Stop it!
58:09Take a down tackler
58:10Just do something
58:11And in the boardroom
58:12God knows what that was supposed to be
58:14The end of the road
58:15You're making it up as you go along here
58:17You're fired
58:18You're fired
58:48The end
58:49findet
58:50Full webinars
58:52...
58:58...
58:59Keepui
59:00Keepui
59:01Keepui
59:02Amem
59:03Minues
59:05You're fired
59:07You're fired
59:09You're fired
59:10You're fired
59:12You're fired
59:13Just
59:14You're fired
59:16You