- 2 days ago
Category
🎥
Short filmTranscript
00:00We have over $100,000 on this airline.
00:07Ma'am, listen to me.
00:08You need to calm down because you've got to get...
00:10You're right out of the gas!
00:12I can't calm down!
00:13I need to go home!
00:15We about to go on video 1 o'clock clock!
00:20We about to go on video 1 o'clock clock!
00:24We about to go on video 1 o'clock clock!
00:27Time to call 911!
00:34Why would you find me something like that?
00:40You're looking like you're so pregnant!
00:42I need my bread and my money!
00:44That's why I came back!
00:57Customer complaints are at an all-time high!
01:00You tons of bitches!
01:02Putting workers on the defensive!
01:06And with labor shortages, supply chain woes, and a 40% rise in violent retail crime, it's an all-out battle at the checkout!
01:19The customer is always right!
01:21Oh, look out!
01:22It's just plain wrong!
01:24I am a customer!
01:25I'm a customer too, Becky!
01:26Ah!
01:27Fast food employees have difficult jobs.
01:32The work is hard, the hours can be long, and the pay is often sub-par.
01:38So when a dissatisfied customer crosses a line...
01:41Okay, we're going to give you your refund!
01:44...it might be difficult for a worker to resist responding in kind.
01:48Want to put out that?
01:49No, ma'am.
01:50I'm 30 years old.
01:51I'm not about to fight.
01:53And while in this situation the employee wisely refrains from further engagement...
01:58We got this on video!
01:59We're 10 o'clock clock!
02:00The surest way to prevent any escalation may be for the employee to simply...
02:05...not react at all.
02:07Do you need any stuff or they know they can cheese?
02:09What you think?
02:10I drove back up here, didn't I?
02:12In Florida, a customer confronts a cashier because she is dissatisfied with her order of cheesy bread.
02:19But the employee's response appears to satisfy her even less.
02:23Why would you give me this?
02:25So to ask me that is an insult on top of the fact that I had to get up out of my bed and drive back down here...
02:31...for my kids to eat tonight.
02:33So did you say I...
02:34So...
02:35Are you the manager?
02:36Yeah, that's what I'm on ahead.
02:38You gotta get some help.
02:43You gotta really get some help.
02:45For real.
02:46I'm...
02:47I'm trying not to stack up your head up tonight and get these two of you.
02:50And while the employee does seem prepared to replace the woman's order...
02:54For real, because that's where I'm at.
02:56You don't need to ask me that, ma'am, I'm back to your restaurant.
03:00That's you's common sense.
03:02I'm back here.
03:03That's you's common sense.
03:05I wouldn't have came back if I didn't want the bread.
03:09The customer appears to want more than that.
03:12I need my bread and my money.
03:14That's why I came back.
03:15Yeah, okay.
03:16Then finish.
03:17Next.
03:18Next.
03:19Next.
03:20Next.
03:21Next.
03:22When the employee appears to ignore her double demand, the woman relents.
03:25Sort of.
03:26You gonna give me my money or give me my bread?
03:28You knocked in the head of nobody else.
03:29You gave me the attitude, so I'm giving it back to your ass.
03:31You got to get your up.
03:32You got to get your up.
03:33You got to get your up.
03:34You got to get your up.
03:35Okay.
03:36Okay, no.
03:37I'm gonna sit right here.
03:38I'm gonna sit right here.
03:39I'm gonna sit right here.
03:40I'm gonna sit right here.
03:42The standoff continues.
03:44I'm not moving, ma'am.
03:45You gonna get my cheese cream?
03:48Yeah, I ain't going to.
03:50Presumably until the new order of cheesy bread comes out.
03:53Don't you see how long he waited here?
03:56Did I have to get out of my bed and come back here?
03:58And then you gonna eat me now?
04:00Though it's unclear if it ever does, because the woman recording leaves before a resolution
04:07is reached.
04:08So remember, keeping a cool head might not give a customer the satisfaction they want.
04:15I need my bread and my money.
04:17That's why I came back.
04:18Yeah, okay.
04:20Thanks.
04:21But it will hopefully prevent everyone from getting something that they don't.
04:28I'm gonna try not to snatch off your hair tonight and get it to a bitch.
04:32For real, because that's where I'm at.
04:34Flying can be stressful at the best of times, but acting on that stress in a way that might
04:45cause a disturbance can cost an unruly passenger in more ways than one.
04:51Like travel restrictions, being fined up to $37,000 per incident according to the FAA, and even faced with time in jail.
05:02But despite the consequences, some travelers still struggle to take the path of least resistance when it comes to tensions with airline employees.
05:11At an airport in Florida, two officers respond to a call from a gate agent for assistance.
05:17According to the police report, this passenger is causing a disturbance at the ticket counter after she was denied boarding for allegedly being intoxicated.
05:32Apparently, after two days of delays due to bad weather, the woman and her companion are trying to cash the last flight home tonight.
05:51I gotta get home to my kids tonight.
05:53Can you just calm her down?
05:55I have to.
05:56We got delayed because of last night.
06:00And though her companion is attempting to quietly rectify the situation.
06:04Is there any flight to this?
06:05And he says, because I'm a bitch, he will report me tonight.
06:10I never said that.
06:11Stop lying.
06:13The woman's agitation continues.
06:15I gotta get to my kids.
06:17My mom will start for olacak.
06:19I don't want to go in a way I want to go tonight.
06:24Just remov'd down so she can do business with you.
06:27And even her companion's attempts to change her behavior are falling short.
06:31Well, I need you.
06:32So just talk to her, don't talk to me anymore.
06:35So we have to spend on risk.
06:36It's all coming.
06:37A million .
06:38I know it's all coming.
06:40What are you?
06:41The woman's emotional state continues to escalate.
06:53Ma'am, listen to me.
06:54You need to calm down because you're going to get...
06:55You're right now, bitch!
06:57I can't calm down!
06:59I don't care!
07:02I don't need to go home!
07:04This is the second day!
07:06Get us home!
07:08And the officers are reaching their limits.
07:12Get it done!
07:13My job.
07:14You have kids?
07:15You have kids?
07:16You have kids?
07:17You have kids?
07:18You have kids?
07:19Honey, I will take care of this.
07:22Baby, I will take care of this.
07:24Just do it!
07:29I need to get home to my kids tonight.
07:32And he says because I'm a bitch, he will report me tonight.
07:37At a Florida airport.
07:39I have kids!
07:41Stop, push me!
07:42According to the police report, this allegedly intoxicated woman is causing a disturbance at
07:47the ticket counter after being denied boarding.
07:49Ma'am, listen to me.
07:51You need to calm down because you're going to get...
07:52You're right now, man!
07:54Okay, you need to calm down!
07:56Oh, yes!
07:57Oh, yes!
07:58And despite efforts by her companion and police to deescalate...
08:02Get it done!
08:03My job.
08:04Do you have kids?
08:05The woman's agitation continues unabated.
08:08Baby, I will take care of this.
08:10Just do it!
08:12Officers try yet again to talk her down.
08:15So I need you to take some deep breaths because what I really don't want to do is take you to jail.
08:19But you're working that...
08:20You're going that avenue.
08:21And that's going to avoid...
08:22You're a kid?
08:23I understand.
08:24I got kids too.
08:25He has kids.
08:26I understand what it means to have kids.
08:27But the back and forth is testing their patience.
08:30You're disturbing the peace right now.
08:32That's what you're doing.
08:33And if you really want to go get to see your kids, you'll do anything possible to go see those kids.
08:38Finally, airport authorities arrive on the scene and urge her to leave the premises immediately.
08:43So now you guys are going to be asking her to leave.
08:46If she doesn't leave, you're going to arrest her.
08:48I got you.
08:49So look at her.
08:50She just keeps telling her.
08:51Prompting her companion to try one more time to intervene.
08:54Passengers saying that they can hear the action and then yelling at him.
08:57Come with me now.
08:58You're so afraid, Pete!
09:00Oh my God, I'm going to do it!
09:02But she doesn't seem to grasp the situation.
09:05You've been trespassed.
09:07I'm asking you to leave the airport.
09:09If you don't leave, you're going to be something to arrest.
09:11Give me one warning.
09:12That's it.
09:14It's over.
09:15You have to go.
09:16Take me.
09:17No.
09:18With that...
09:19Please don't.
09:20...the woman is arrested.
09:21I don't want to see my .
09:23Well, you're not going to see him tonight.
09:25According to the police report, she's charged with trespass and an occupied structure.
09:30She eventually pleads no contest and is ordered to pay $273 in fines and court costs.
09:37I didn't let go.
09:40No.
09:41She is also banned from the airport for one year.
09:43I didn't do anything wrong.
09:44I didn't do anything wrong.
09:45I didn't do anything wrong.
09:46I didn't do anything wrong.
09:47Just sit in the car.
09:48A cautionary tale to any passenger planning to take to the skies.
09:52We have .
09:53We have over $100,000 on this airline.
09:58Approach any flight delays with as much patience as possible.
10:02And he says because I'm a bitch, he will report me tonight.
10:07Or your journey home may be much, much longer...
10:10I don't want to go anywhere.
10:11I want to go tonight.
10:12...than it has to be.
10:14I want to see my .
10:16Well, you're not going to see him tonight.
10:22The world's first chairlift debuted in 1936 in Sun Valley, Idaho.
10:29And forever altered how people enjoy downhill snow sports around the world.
10:35They are often much more preferable than some of the other methods of getting up the mountain.
10:40But they do come with some degree of risk.
10:54Like in this situation, where two skiers seem to have a stroke of terrible luck when their lift stops directly above a broken water line.
11:03It's unknown if these skiers suffered any injuries from the incident.
11:09But even without random hazards from below, the distance from the ground itself, even at a seemingly modest height, can be life-threatening.
11:22No, no, just hold on with it.
11:24I think you said control's coming with rope.
11:26At a resort in Vermont, an eight-year-old child has slipped partway off a chairlift
11:31and holds on for dear life as he dangles about 20 feet above the slope.
11:38Multiple members of ski patrol arrive to help out, setting up a net to catch the boy in case he falls.
11:46Okay, everyone, do not wrap your hands through the net.
11:49You don't want to lose your fingers.
11:51One of the patrol members tosses a line over the chairlift cable.
11:56The plan? To attach a harness to it and then lower the child safely to the ground.
12:01Moments later, when the harness is lifted to the boy's level, the adults on the stalled chair attempt to place it over his head and arms.
12:09See your arm? Put it in through here.
12:11But it's a difficult task that, be warned...
12:14Can you hang on to it? Hang on to it, two hands, two hands, put the other hand in.
12:22...doesn't go as planned.
12:24Put the hand in if you can.
12:25I can.
12:26Okay, you got it?
12:33At a ski resort in Vermont, an eight-year-old has slipped partway off a lift chair and is dangling precariously 20 feet above the ground.
12:41No, no, no, just hold on, buddy.
12:45And though ski patrol has rigged up a harness to lower him safely to the ground, getting him inside it proves to be harder than expected.
12:53See your arm? Put it in through here.
12:55Hang on to it, two hands, two hands, put the other hand in.
12:58Put the hand in if you can.
13:00I can.
13:01Okay, you got it?
13:03Oh.
13:08The boy's arm slips out and he falls.
13:10Ooh.
13:15Thankfully, right into the net below.
13:20Right.
13:21According to news reports, the child is unharmed from the fall.
13:25Resort officials tell the media that he was apparently not fully seated while leaving the loading area.
13:34They also say they are grateful for the diligence and expertise of their staff who assisted in the rescue.
13:40A good reminder that no matter how safe a ride up the mountain may seem, it always pays to follow safety guidelines and remain vigilant.
13:49Ooh.
13:50Though weddings are most often quite happy affairs, they can also be pretty stressful.
14:02Especially when it comes to the unexpected.
14:03Like sudden changes in weather, equipment malfunctions, or even uninvited guests.
14:15And while some wedding day surprises can be humorous, others, not so much.
14:30At a wedding reception in Mexico, pyrotechnics light up the stage as a newlywed couple shares their first dance.
14:44But their special moment is short-lived.
14:49Decorations hanging from the ceiling have caught fire.
14:58And though a waiter attempts to douse the flames with a bottle of water, it's not nearly enough.
15:05Someone else grabs a fire extinguisher.
15:18But at this point, there's very little anyone can do.
15:26In Mexico, a pyrotechnics display during a newlywed couple's first dance goes horribly awry.
15:47It appears that sparks have ignited the hanging decor.
16:02And despite efforts to contain the flames, the inferno quickly spreads.
16:17And guests run for the exits.
16:29But the wedding hall is forced to temporarily close.
16:32And the venue's owners are asked to provide the necessary permits to authorities.
16:37In a statement, the owners in turn blame an external supplier.
16:41Claiming the venue had all safety measures and fire protocols in place.
16:46But regardless of who's at fault, one thing is clear.
16:52When planning for your big day, it's probably best to expect the unexpected.
16:58And make sure everyone knows the quickest route to the exits.
17:02Retailers spend an average of $700 million on loss prevention strategies.
17:16Here's my receipt.
17:19140, look.
17:21They think I'll steal them from them.
17:23That's crazy.
17:25Which can include having staff members sometimes check people's receipts to make sure they've purchased the items they're attempting to leave with.
17:31Y'all should get fired for just dumb harassing people like this.
17:35Look at everyone walking out.
17:36You ain't checking no 100 seats but mine.
17:38That's the crazy part.
17:40In this case, the customer can apparently prove he's paid for his items.
17:44But it can clearly be a delicate situation.
17:47Come on now.
17:49Even more so if an employee is being guided only by a suspicion.
17:53I saw you put them in your bag.
17:58Oh, okay.
17:59I'll dump my .
18:01At a novelty store in Maine.
18:04Ma'am.
18:06I'm telling you.
18:07I thought I saw you put them in your bag.
18:08And you didn't.
18:10The woman filming is emptying her bag to prove she was not shoplifting.
18:15So you just stereotyped me?
18:16No, I did not.
18:17I promise you, God.
18:18Because you didn't see .
18:19After being accused of doing so by a store employee.
18:22Okay.
18:23I saw you walk over with it.
18:24And it was in your hands.
18:25And you put them in your bag.
18:26Did it.
18:27Okay.
18:28I didn't.
18:29I'm fine.
18:30And though the employee admits she may have been mistaken.
18:32I'm so serious.
18:34It's apparently not enough for the customer.
18:37I swear I saw you did.
18:38I'm sorry if I didn't.
18:40Oh, sorry.
18:41You didn't.
18:42Look, look, look.
18:43Nothing in this bed.
18:44I bought all this .
18:46Okay.
18:47I'm sorry.
18:48I saw you put something that was ours in your bag.
18:50I didn't.
18:51I apologize.
18:52Don't ever come up to me like that again.
18:54Do you want me to host you to pick up your .
18:56No.
18:57I don't give a .
18:58At this point.
18:59.
19:00The customer stops filming.
19:04But she starts recording again when mall security arrives at the store.
19:08Would you mind stopping out of the store with me?
19:10Apparently due to something that has happened in the interim.
19:13Yes, I'm breaking your voice and you're disturbing the other customers.
19:15But I'm calm now.
19:16I'm just asking an apology.
19:18You worked just a second a little before you started recording.
19:20According to security, the customer has been making a scene.
19:24I'm trying to ask you to step outside, please.
19:26Let me.
19:27Discuss it without disturbing other customers.
19:28No, because she disturbed me when I was just shopping.
19:30I was looking around.
19:31But the woman appears to want further apology from the employee before agreeing to leave.
19:36Where?
19:37That's why I want to discuss it.
19:39Away from others.
19:40No.
19:41Because she did it in front of others.
19:42When the customer continues to stand her ground.
19:45This last time I'm going to ask, next I'm going to trespass.
19:48The security guard warns he might need to take things to the next level.
19:52Trespass?
19:53From the mall.
19:54Yes.
19:55I will neatly trespass from the property.
19:56Please step out.
19:57Don't you?
19:58Because if you do not leave, I will call PD and they will escort you out.
20:01Escort me because I'm asking for an apology?
20:04Yes.
20:05Because you are now causing a disturbance, I've asked you to night sleep.
20:08Please step outside.
20:09You can discuss the situation further and get you your apology.
20:12Okay.
20:13The customer agrees to step outside of the store as another member of the mall's security
20:18team arrives on the scene.
20:20Sir, can you just calm down?
20:22Do you start raising your voice or yelling or anything?
20:24They have every right as a store to ask you to reap the store?
20:27They have every right.
20:28So she could come up to me, immediately say I'm stealing, immediately say I'm stealing.
20:33Now other people, other people stop and stare watching that scene around me to embarrass
20:38me.
20:39I'm the only, as you can see, the only person of color in there.
20:42She could say that to me and no apology.
20:46The customer's mother has reached out to the company to discuss recompense for her daughter's
20:51experience.
20:52And while the outcome is unknown, the incident serves as a good reminder.
20:57That when it comes to a confrontation over loss prevention.
21:00I saw you put them in your van.
21:02Oh, okay.
21:03I'll, I'll, I'll dump my .
21:05Neither side comes out a winner.
21:07She could say that to me and no apology.
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