He was stuck on a plane with a thief 😳

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00:00This guy go inside my bag while I was asleep. I have it on video.

00:04He caught the shocking moment an employee went into his bag.

00:07So while I video myself asleep, I check back on the video and your staff, while I sleeping, open my bag and go inside.

00:17In the video, you can see how the airline employee approaches and takes something out of his bag.

00:21Yeah, I showed you. You want to see?

00:23May I know when did you discover?

00:26September, no.

00:27My staff opened your bag.

00:29But this story took a sinister turn.

00:31Yes, I have video here.

00:33Can you see?

00:34Okay, okay.

00:35The captain couldn't believe it, but the evidence was clear.

00:38I can now not find my bank card. That's the only problem.

00:40We cannot really ascertain whether he took it because according to the video, it's a good card.

00:45Why are you doing this, though?

00:47I'll put me to the bank card and then it's all gone.

00:50The alleged thief's reaction is unbelievable.

00:52You already know we're going to have the customer care department contact you.

00:56Okay, thank you.

00:57So that department will be contacting you.

00:59I mean, I will write urgent.

01:01Okay, please, yeah.

01:02So they will contact you as soon as possible.

01:03Okay, thank you, Linda.

01:05Okay, thank you.

01:07I've just like one answer, Cafe Pacific.

01:09And that's all I'm asking.

01:10He had the opportunity to confront the employee.

01:24I spoke to your employee, Kim, at the check-in counter.

01:28Kim said to me, because of the complications on the previous flight before, that I would be upgraded as soon as my seatbelt is unbuckled.

01:36If you would like to take this up with your employee, Kim, in Hong Kong, feel free.

01:40That is no problem.

01:41However, I'd just like to say, regardless, regardless of my seat and position, where I am on your plane, on the aircraft.

01:49Here comes the question we all ask ourselves.

01:51Why has your staff member been inside of my bag while I'm sitting?

01:57That is the only answer I ask for.

01:59Because without this, I wouldn't have made the video.

02:02Nothing would have happened.

02:03The only thing I asked for in response was the bank card back.

02:06That is why your staff were ripping up the seats on the aircraft.

02:10Other than this, your staff on the aircraft showed them the footage.

02:14They reviewed the footage.

02:15They could see he clearly took the boarding card and other items come out of my bag.

02:20He claims that more things disappeared.

02:22I'd just like to think of other people's, you know, thoughts and responses on this.

02:26Because if you have any other customers that are flying with your airline,

02:30I'd just like to see how you're going to respond to your staff members with this case.

02:34Because I don't think in your policy, it says that at any point, you can go inside of a passenger's bag,

02:39especially a bag that is attached to the passenger while sleeping.

02:44Allegedly, he never got a response from the airline explaining their actions.

02:47In return, Cafe Pacific.

02:49Let's keep this matter between ourselves.

02:52Let's not make it public.

02:53You're a multi-billion pound company.

02:56I'm a guy from Liverpool.

02:57I'm just trying to show the people what's going on during the flight.

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