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  • 16 hours ago

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00:00:00To the gate. Nine, ten. Big fat hen. In you get. Come on. Let's go. Who wants fish and chips?
00:00:15Me. Okay, so it's fish and chips for pork and mushy peas.
00:00:22Fish and chips aren't fish and chips, they're not mushy peas.
00:00:25£1.60 chips, £2.80 fish, how much together?
00:00:314.40. Correct.
00:00:33So, fish and chips for four, Sophie, please?
00:00:36I don't know. Looking forward to eating them?
00:00:40Yes. Then I strongly advise you to attempt an answer.
00:00:44Since not to do so could result in a crushing disappointment.
00:00:49We've got fish and chips. I told them, no burgers and no chips.
00:00:53Wait, it was my idea.
00:00:55No, it wasn't. It was Sophie's idea because she can twist you round her bloody little finger.
00:00:59Ah, they've been good.
00:01:01I don't care. They've had chips twice this week already. They're going to start looking.
00:01:06Okay, Mum. What did I tell you?
00:01:09Grandma wanted them. No, she didn't.
00:01:12Honest, Mum, she did.
00:01:13You're the one.
00:01:15Grandma, go on your door.
00:01:23Grandma? Grandpa?
00:01:24Hi!
00:01:25Grandma!
00:01:26I'm so ready, come back.
00:01:27Sophie, what's wrong?
00:01:28Grandma!
00:01:29Grandma!
00:01:30Wake up!
00:01:31Look, Ma!
00:01:32We're going to cry.
00:01:35Grandma!
00:01:36Hello? Sophie?
00:01:41Sophie
00:01:44Sophie
00:01:56Sophie
00:01:56Excuse me
00:02:05Oh come on
00:02:07Where's the kids
00:02:08Where are my kids
00:02:10Move on them
00:02:11Girls
00:02:13Oh my god
00:02:14Come on
00:02:16Come on
00:02:17Come on
00:02:18No no the kids are fine
00:02:25But they've taken them in
00:02:26Just to check them over
00:02:26So you need to pick them up
00:02:28Where are they taking them
00:02:28The children
00:02:29And they're starving
00:02:30So you're going to need to feed them
00:02:31Alright
00:02:31They've taken me mum to the royal
00:02:33So I'm just following them now
00:02:35And can you phone our Claire
00:02:37And just tell her what's up
00:02:38Drive in you selfish bastard
00:02:40I'm really stressing
00:02:42Do you think I've lost weight
00:02:44A bit
00:02:45Yeah
00:02:46Thanks
00:02:47I'm sorry I've got to go
00:02:51My mum's
00:02:52C-
00:03:05OFF
00:03:18Well, isn't there some rule, some limit to how we...
00:03:30No, excuse me, please, love.
00:03:32Now, what's going on?
00:03:32If you just want to take a seat, I'll be with you as soon as we can.
00:03:35Take a seat. Take a seat. Always take a seat.
00:03:38Sorry, but it's OK.
00:03:39A mother for Mary Taylor, she's my mum, she had a car crash.
00:03:43She was brought in earlier.
00:03:48Hiya, Mum.
00:04:06Mum.
00:04:08George.
00:04:10It's Claire, Mum.
00:04:14She doesn't know me either.
00:04:16What's she doing here?
00:04:18We're just waiting for a scan, but there's loads in front of us.
00:04:22George.
00:04:24Dad's dead, Mum.
00:04:28How is, Mum?
00:04:30How long have you been here?
00:04:32Two hours.
00:04:33I wanted flowers to wake up the candle drops.
00:04:37Oh, for God's sake.
00:04:38Claire, don't piss them off.
00:04:39I wanted flowers to wake up the candle drops.
00:04:45Wait there, I just want to set the table up.
00:04:48And then...
00:04:49Please, Aghen'm.
00:04:52I'm going to ask you.
00:04:54Walter, thanks a lot.
00:04:55I was noticed.
00:05:09There's an announcement of our culture.
00:05:11You're back home.
00:05:12I'm sorry.
00:05:33Then you can't get out, love.
00:05:34But what am I supposed to do?
00:05:42I won't be long.
00:06:12Do you want to come in?
00:06:15There's anything I can...
00:06:16Money wires.
00:06:19Look, I came out without my keys.
00:06:22For the house.
00:06:23Oh, right, I'll get mine.
00:06:28Kids!
00:06:30Bye, Cheryl!
00:06:31Bye, Cheryl!
00:06:33Mum!
00:06:35Hi!
00:06:36Hey, darling.
00:06:37Mum!
00:06:38Bye, Dad!
00:06:39Hey, girls, come on.
00:06:41Where's your taxi going, I suppose?
00:06:42Oh, my dear!
00:06:43Thanks.
00:06:44Post them back through your lap books.
00:06:47Morning.
00:06:57Come on.
00:07:00Come on, girls.
00:07:01Straight up to bed, please.
00:07:02Night-night.
00:07:03Night.
00:07:04Love you!
00:07:05Love you, too.
00:07:10Ah!
00:07:12It's Jenny Northwood here.
00:07:18You're probably mad in my till, but I won't be in for a while, I'm afraid.
00:07:22My mum's sick and there's someone to sort the kids out.
00:07:24Thanks.
00:07:25Bye.
00:07:25Bye.
00:07:25Bye.
00:07:25Bye.
00:07:25Bye.
00:07:25Bye.
00:07:26Bye.
00:07:26Bye.
00:07:26Bye.
00:07:26Bye.
00:07:26Bye.
00:07:27Bye.
00:07:27Bye.
00:07:28Bye.
00:07:28Bye.
00:07:29Bye.
00:07:29Bye.
00:07:30Bye.
00:07:30Bye.
00:07:31Bye.
00:07:31Bye.
00:07:32Bye.
00:07:33Bye.
00:07:34Bye.
00:07:35Bye.
00:07:36Bye.
00:07:37Bye.
00:07:38Bye.
00:07:39Bye.
00:07:40Bye.
00:07:41Bye.
00:07:42Bye.
00:07:54She's sitting up?
00:07:55Mary?
00:07:56Yeah.
00:07:57She insisted.
00:07:59she insisted
00:08:08it's jenny
00:08:29it's jenny
00:08:59i want you to pick the girls up from school but i can get them now
00:09:20right
00:09:22not tomorrow then
00:09:24i can't
00:09:25you can't pick them up in the afternoon
00:09:28no
00:09:29wouldn't take them in the morning
00:09:31i can't do that either
00:09:33you've got to start pulling your weight deep otherwise i'm going to lose my job
00:09:36i can't
00:09:38sorry
00:09:39oh for god's sake
00:09:42she's going to start work soon
00:09:44Cheryl
00:09:45yeah
00:09:46what
00:09:47i can't do that
00:09:48i can't do that
00:09:49i can't do that
00:09:50i can't do that
00:09:52i can't do that
00:09:53i can't do that
00:10:05josh
00:10:06She died years ago.
00:10:07Yeah, dementia was manageable.
00:10:09She doesn't have dementia.
00:10:11How much do these things cost?
00:10:13I mean, it wasn't diagnosed.
00:10:14No.
00:10:15I mean, there was absolutely nothing wrong with her.
00:10:17She's been minding my kids, and I wouldn't let a demented woman do that.
00:10:20George!
00:10:21George!
00:10:22It's not Dad, ma'am.
00:10:24No, I'm sorry.
00:10:25Sorry, my ma'am's a bit confused, isn't it?
00:10:27Don't worry about it.
00:10:28Why else?
00:10:29Does she own it?
00:10:30No.
00:10:31Is that a problem?
00:10:32No.
00:10:33Is it her own?
00:10:34Well, she's been here three weeks already.
00:10:36It's difficult to see what else we can do for her.
00:10:38Can I just stop you there?
00:10:40Right.
00:10:41My mum has had a stroke.
00:10:43Yes.
00:10:44And she's making no sense.
00:10:45She's convinced anything that moves is a dead horse.
00:10:47No, ma'am.
00:10:48And right now, she's trying to eat metal.
00:10:50Ma'am, no, no, no.
00:10:51There's obviously brain damage, yes?
00:10:53Yes.
00:10:54So shouldn't we be trying to fix that?
00:10:55Yes, but this is an assessment ward, Claire.
00:10:57We're not staffed for rehabilitation.
00:10:59Then can we go somewhere?
00:11:00There is.
00:11:01There are no places available.
00:11:02And even if there were, they're designed to get people back on their feet.
00:11:05And Mary's already walking.
00:11:07She has no idea where she's walking to.
00:11:09I know.
00:11:10Look, I think we'll talk again after the kitchen test.
00:11:13What's the kitchen test?
00:11:15Occupational therapy needs to know that Mary can find her way around the kitchen
00:11:19and make herself a cup of tea.
00:11:21Are you serious?
00:11:23What am I doing, Mary?
00:11:26Hmm?
00:11:27I'm filling the kettle, aren't I?
00:11:30Would you like to do it?
00:11:34Would you like that?
00:11:36So, what do we do next?
00:11:51Come on, ma'am.
00:11:52What do you do next?
00:11:53We do ask families not to prompt.
00:11:55Sorry.
00:11:56Or intervene in any way during these tests.
00:11:58You see, our aim is to prove to Mary that she can carry out these tasks without any help whatsoever.
00:12:03Right.
00:12:04Right.
00:12:05Now there's water in the kettle.
00:12:08Just here.
00:12:09Here.
00:12:14Now can you do...
00:12:17Okay.
00:12:19Now your turn.
00:12:31Well never mind, eh?
00:12:33I'll tell you what.
00:12:35We need...
00:12:37Well, we need...
00:12:39A tea bag.
00:12:41Love growing roses, don't you?
00:12:45Now here's a cup.
00:12:47And here's the tea bag.
00:12:49Now can you help me, Mary?
00:12:52Can you...
00:12:53put the tea bag...
00:12:55into the cup?
00:12:56No, no.
00:12:57Mary?
00:12:58No.
00:12:59No, no.
00:13:00Spit it out.
00:13:01Spit it out, please.
00:13:02Spit it out, ma'am.
00:13:03No, no, no, no, no, no.
00:13:04No, no.
00:13:05It's okay.
00:13:06It's okay.
00:13:07I tried your best.
00:13:08It's okay, Mary.
00:13:09It's okay, Mary.
00:13:10It's okay, Mary.
00:13:11Home.
00:13:12It's okay.
00:13:13It's okay.
00:13:14It's okay.
00:13:15It's okay.
00:13:16I tried your best.
00:13:17It's okay, Mary.
00:13:18It's okay, Mary.
00:13:19It's okay.
00:13:20It's okay, Mary.
00:13:26Home.
00:13:27Home.
00:13:31Mary.
00:13:32Won't we, Mary?
00:13:33Eh?
00:13:48Just say what it is, ma'am.
00:13:52Tell me what it is!
00:13:54It's all up.
00:13:55It's all up.
00:13:56It's all up.
00:13:57It's all up, ma'am.
00:14:05There is one thing.
00:14:06Yeah?
00:14:07They've stopped saving for their holiday.
00:14:09Yeah, they, um...
00:14:15Stop!
00:14:18Stop laughing.
00:14:19I heard it.
00:14:20No!
00:14:21Stop!
00:14:22You don't have far enough to do...
00:14:29What's happened?
00:14:31Sorry.
00:14:32I've tried, but she's taken against me.
00:14:34Sausage!
00:14:35You're not my friend today, are you, Mary?
00:14:37Sausage!
00:14:40Do you want to wait outside?
00:14:41Yes, yes.
00:14:44She's been having more stomach problems,
00:14:45and I'm wondering should I go and ask the doctor to see her again?
00:14:47You'll be alright?
00:14:48Yeah.
00:14:49Yeah.
00:14:55Hey, ma'am.
00:14:58Why don't you have a little seat, eh?
00:15:00Hm?
00:15:01Have a little sit down, eh?
00:15:04Go.
00:15:05Go for it.
00:15:06Go for it.
00:15:12When the medicine kicks in, I'll bring the girls in.
00:15:14That'd be nice, won't it?
00:15:15You got a phone here.
00:15:28Give Grandma a hook.
00:15:34So give me your letters.
00:15:35We can.
00:15:37Letters for Grandma.
00:15:38Yeah.
00:15:45I folded my garden gates.
00:16:05I'm Amanda Jennings, and this is Diane, Mary's so...
00:16:08Right. Diane, if you could go and get the team and bring Mrs. Taylor in, please.
00:16:15Questions that you may have at the end of the meeting.
00:16:30So, Dr. Ray Sullivan, if you can bring us up to date, and then we can let you go.
00:16:35Yeah, Mary Taylor had an acute stroke,
00:16:38which has affected her vision, right upper limb and cognitive ability.
00:16:42She was referred here... Don't shine for it!
00:16:44Don't shine for it!
00:16:46...and an EMA assessment.
00:16:47Don't shine for it!
00:16:48Since arriving, she's developed additional medical problems...
00:16:50Don't shine for it!
00:16:52...and acute constipation.
00:16:53Don't shine for it!
00:16:54I had to jump from me!
00:16:55She has been referred to...
00:16:56Is he had to jump from me?
00:16:58...and has been given antibiotics and steroids while she waits to see him.
00:17:01Once C, she'll be followed up after discharge as an outpatient.
00:17:05Can we move on to you, Hillary, and physiotherapy?
00:17:09Yeah.
00:17:10Thank you, Doctor.
00:17:11When Mary arrived, we focused on treatment to make the muscles aware.
00:17:16However, since the health problems, we've been unable to carry on.
00:17:20This morning, we tested Mary when given objects she couldn't match them.
00:17:25A sock with a sock, a picture card with a word card.
00:17:28Occupational therapy are looking into.
00:17:30You don't understand what you're saying, ma'am.
00:17:32I don't understand what you're saying, ma'am.
00:17:34I don't understand what you're saying, ma'am.
00:17:35We still see involving Mary as an active goal, but...
00:17:37Blah, blah...
00:17:38So far, there's been no progress.
00:17:39It's me a ball!
00:17:40We think this is more cognitive than physical,
00:17:42and there's not much more we can do on that front.
00:17:44Oh, Blah, Blah...
00:17:45It's me a ball!
00:17:46It's me a ball!
00:17:47It's me a ball!
00:17:48I know how hard this is for everyone, but we are nearly there. Nurse Brown.
00:17:57Mary is often very confused.
00:18:00She is uncooperative.
00:18:03At times aggressive.
00:18:05She only sleeps for short periods and is often found wandering,
00:18:10disturbing other patients.
00:18:12Due to falls, her mattress is now on the floor.
00:18:15She hasn't had enough of this.
00:18:18I only understand that this is opposite.
00:18:30I've got to go get the kids.
00:18:31Five minutes.
00:18:32I'm not here to talk you into anything, Jenny.
00:18:33You've removed your mother from the hospital and that suits us all.
00:18:48We can all wash our hands of her.
00:18:49But there's things you should know, okay?
00:18:50A secure gate at the top of the stairs.
00:18:51Are you going to find her in a heap at the bottom?
00:18:52You need handrails on the bath and toilet.
00:18:53Or she's going to crack her head open on the tiles.
00:18:54And a dozen other things I could mention, but that'll do for now.
00:18:55I haven't got any money.
00:18:56We'll pay.
00:18:57It's cheaper than keeping her in hospital.
00:18:58But you can't look after a demented mother and two kids while there's building work going
00:19:03on around you.
00:19:04But you haven't got any money.
00:19:05It's like when you're younger.
00:19:06We'll pay.
00:19:07It's cheaper than keeping her in hospital.
00:19:11You may have a family home home but you're not paying you.
00:19:13You're not paying attention to this one.
00:19:14This is a big deal.
00:19:15We can't take care of any of you.
00:19:16Can't take care of your mother.
00:19:18Great.
00:19:19You may have a house.
00:19:20What's the difference?
00:19:21Yeah.
00:19:22You say women's gone.
00:19:23Well, that's a big deal.
00:19:24No.
00:19:25Cemented mother and two kids while there's building work going on around you.
00:19:30So what do I do?
00:19:32Put her into care.
00:19:34Now?
00:19:35Just while...
00:19:55Hi.
00:20:11Welcome to Belle Vista, Mary.
00:20:14I'm the one you come to if you've any problems.
00:20:18And I...
00:20:18This is the lounge.
00:20:22You'll probably spend most of your time here, Mary.
00:20:24Most people do.
00:20:25There's a concert once a week, if you're well enough.
00:20:28Visitors are welcome.
00:20:30Give me, if not least, your bedroom.
00:20:47I'll leave you to it.
00:20:48It's just for a bit, Mum.
00:21:14I'll leave you to it.
00:21:14It's all for dinner.
00:21:15Do it, Mum?
00:21:15I'll leave you to it.
00:21:17I don't know.
00:21:19Take a look at my mom.
00:21:19Go on, yeah.
00:21:49Jenny.
00:22:19I'm going to take a look at the table.
00:22:26I'm going to take a look at the table.
00:22:33I'm going to take a look at the table.
00:23:08Hello?
00:23:11Hi, is that Jenny Northwall?
00:23:13Hi.
00:23:14Dave.
00:23:15That's why.
00:23:20Shit, I've been drinking.
00:23:22He has wait at home by the phone.
00:23:24My husband's doing that. I want to see her room, please.
00:23:26We searched her room. She's not there.
00:23:27I want to know what she's wearing.
00:23:39Mom?
00:23:42The code's here.
00:23:58Mom?
00:24:08It's good.
00:24:09It's good.
00:24:10It's good.
00:24:19Cheers.
00:24:20Cheers.
00:24:23Claire, look at me.
00:24:38No, no, that place. Belle Vista.
00:24:58Look, do you want a cup of tea?
00:25:00No, I'll do it.
00:25:01No, no, no, no, no. I'll do it.
00:25:09Yeah.
00:25:14Is she pregnant?
00:25:17All months gone.
00:25:27Um, do you know where it is?
00:25:31Yeah.
00:25:36It's a boy.
00:25:38You.
00:25:53I thought she was getting a job.
00:25:59As soon as she got a job,
00:26:01you were going to be able to cough up some money
00:26:04to pay for the kids that you left me with, yeah?
00:26:05Yeah.
00:26:06Well, that's not gonna happen now, is it, if she's pregnant?
00:26:09No.
00:26:13I've given her this phone number to just get off, okay?
00:26:15Okay, so she's trying to phone me.
00:26:17Hi.
00:26:26Look, I'm gonna be looking after man from now on,
00:26:29so I'll get a carer's allowance, but you need to find some money from somewhere.
00:26:32I don't see why my kid should suffer just because she's gone and got a...
00:26:35I will, I will.
00:26:36When?
00:26:37Soon, I'll.
00:26:41Oh, no, no, no, no.
00:26:42Please.
00:26:55Good night, ma'am, Mary.
00:26:56Good night.
00:26:57Good night.
00:26:58Good night.
00:26:59Good night.
00:27:04...on the worktop.
00:27:05I haven't moved it, and Sophie hasn't because she's been searching high teeth.
00:27:08Oh!
00:27:09Ten-year-old girl, for God's sake!
00:27:11I shouldn't need to tell you when you have to brush your teeth.
00:27:13Come on.
00:27:14We are late.
00:27:15Hurry up.
00:27:16Come on.
00:27:17Oh, I'm sorry, ma'am.
00:27:18Well, I feel ashamed.
00:27:19Well, you should.
00:27:20Come on.
00:27:21Just do it.
00:27:22Well, where'd the toothbrush from?
00:27:23Come on!
00:27:24Sophie!
00:27:25Sophie!
00:27:26What?
00:27:27Just keep an eye on Grandma.
00:27:28Tell me if she gets off that chair, all right?
00:27:29Yeah.
00:27:30Don't put toothpaste on a dry brush, for God's sake.
00:27:32Look who put that to!
00:27:33Sigh.
00:27:48Bye, Mummy!
00:27:55It's OK.
00:27:56Shh.
00:27:57Sorry.
00:27:58Sorry, I won't do that again upon this.
00:28:00Come on.
00:28:01Come on.
00:28:02Come on.
00:28:03Come on.
00:28:04Come on.
00:28:05Come on.
00:28:06Come on.
00:28:07Hurry up.
00:28:08Come on.
00:28:09Can I help?
00:28:10No.
00:28:11Thanks.
00:28:12Come on.
00:28:13Come on, please.
00:28:14Please.
00:28:15Please.
00:28:16Be careful.
00:28:17Be careful.
00:28:18Come on.
00:28:19Come on.
00:28:20Come on.
00:28:21Come on.
00:28:22Come on.
00:28:23Can I help.
00:28:24Can I help?
00:28:25No.
00:28:26Thanks.
00:28:27Come on.
00:28:28Come on.
00:28:29Come on.
00:28:30Come on.
00:28:31Please.
00:28:32Come on.
00:28:33Please.
00:28:38Come on.
00:28:42Careful.
00:28:51Got tea?
00:28:53Yes, please.
00:28:55How do you take it?
00:28:57White, no sugar.
00:28:59You said you wouldn't be long, so I waited.
00:29:01Chocolate, Mum?
00:29:04A pool of her own urine.
00:29:07Yes.
00:29:09How long had she been like that?
00:29:13I don't know that either.
00:29:22She was in a pool of urine because we'd run out of incontinence pads.
00:29:28We always do.
00:29:30We'd get the cheaper ones, the less absorbent ones, but even then we can barely afford.
00:29:39There were three of us on last night.
00:29:4030 residents, some with severe dementia and just three staff.
00:29:49I've known just one of those residents need the three of us to sort her out, which meant 29 people wandering around unsupervised.
00:29:56Nevertheless, just the three of us.
00:30:00The NHS, CQC, they know the standard of care in places like ours isn't good enough.
00:30:08But better substandard care than no care at all.
00:30:13So everybody keeps shtum.
00:30:16Meanwhile, people like us, me, Rachel, Roz, the three were on last night.
00:30:21Totally dedicated.
00:30:22Yeah.
00:30:23Totally dedicated.
00:30:41Say in, Mum.
00:30:43Hiya.
00:30:44Hi.
00:30:45Hiya.
00:30:46Hiya.
00:30:47I'm finished.
00:30:49Thanks for all the tea.
00:30:51You're welcome.
00:30:55If anything goes wrong, my number's on there.
00:30:58Great.
00:30:59Thanks.
00:31:04I was wondering if you fancied to go for a drink sometime.
00:31:20I couldn't.
00:31:26Why not?
00:31:28Well, ma'am.
00:31:31You have to.
00:31:35Yeah, I couldn't. I'm sorry.
00:31:38I made up to blast.
00:31:40No, I really can't.
00:31:43Okay.
00:31:47Bye.
00:31:50Bye, Mary.
00:31:58Oh, shit.
00:32:04Lauren, are you sure you haven't had them?
00:32:08No.
00:32:09Sophie.
00:32:10No.
00:32:11Ma'am, are you sure you've not seen the keys?
00:32:13Look, they're not what they usually are.
00:32:14Oh, ma'am.
00:32:15You mustn't touch these ever again, all right?
00:32:18Come on, kids. We're late.
00:32:23Quick, quick, quick.
00:32:24Quick, quick.
00:32:25Quick, quick.
00:32:26Quick, quick.
00:32:27Quick, quick.
00:32:28Quick, quick.
00:32:29Quick, quick.
00:32:30Quick, quick.
00:32:31Quick, quick.
00:32:32Quick, quick.
00:32:33Quick, quick.
00:32:34Good girl.
00:32:35Oh, God.
00:32:38Oh, God.
00:32:41Mom, no.
00:32:42Back in the car, please.
00:32:44No, no, no.
00:32:45No, no, no.
00:32:46Ow!
00:32:48It's okay.
00:32:49Keep back in the car.
00:33:00Ow.
00:33:01Ow.
00:33:02I have a phone.
00:33:23I have a phone.
00:33:32Don't touch these again, ma'am, okay?
00:33:36Please.
00:33:40Do you want a cup of tea?
00:33:44I'll have a tea.
00:34:19Hi, kids.
00:34:21Hi.
00:34:22Hi, Mum.
00:34:23Claire's going to look after you for a while while we go out, OK?
00:34:26Well, I can break them, Sheila.
00:34:29It's just for a bit, right?
00:34:31Bye, Claire.
00:34:44Watch the road, please.
00:34:55You good, OK?
00:34:57Hi, Mum.
00:34:59Hi, Mum.
00:35:00Hi, Mum.
00:35:01Bye, Mum.
00:35:02Love you.
00:35:03Bye.
00:35:04I'll be too.
00:35:05So, the bags?
00:35:06We've got school tomorrow.
00:35:07What?
00:35:08They're sleeping over?
00:35:09Yeah.
00:35:10You didn't say that?
00:35:11Yeah, I did.
00:35:12You said you were going for a drink with a mate.
00:35:14Well, I am.
00:35:15And I'll be late.
00:35:16You're good.
00:35:21He's going to fuck my brains out all night.
00:35:26Slaunchy.
00:35:34Six.
00:35:35Six?
00:35:37It was the quick and the thin in our house, I'm telling you.
00:35:39My Mum, right, used to do a Sunday tea.
00:35:42You know what?
00:35:43A lot of butties and sausage rolls and cakes and all that stuff.
00:35:48And then he'd keep eating with the right hand.
00:35:51And then when everything was gone and the table was empty,
00:35:54he'd just resort to what was in his left hand.
00:35:56That greedy bastard.
00:35:58Twice the size of me.
00:35:59Still is.
00:36:00Still is.
00:36:10And you?
00:36:12It was just me and our Claire.
00:36:15And she's got no kids.
00:36:22Is that out of choice?
00:36:24Um, I don't know.
00:36:27I don't know.
00:36:28We don't really go there.
00:36:37I knew there was something wrong.
00:36:40But that's what he'd always wanted, you see.
00:36:42Deep down.
00:36:44Um, anyway, he just said,
00:36:46no, I'm happy with just the girls and nothing was wrong.
00:36:49But now she's pregnant.
00:36:52This other woman is pregnant.
00:36:54And, of course, he's a boy.
00:36:59So, yeah, that...
00:37:01That hurts a bit.
00:37:02I love it.
00:37:10Right.
00:37:11Anyway.
00:37:17Why, thank you.
00:37:19Thanks.
00:37:21We're in your own time, mate.
00:37:24Do you want to come back for coffee?
00:37:26It wouldn't be your mum.
00:37:31She'll be asleep.
00:37:35Your sister.
00:37:37She'll give you the once over and then leave.
00:37:39Eyes wide if she approves them.
00:37:56You're on the right.
00:38:00Oh, God.
00:38:04Are you Jenny Northwoods?
00:38:05Yeah.
00:38:07Hiya.
00:38:08How's things?
00:38:09Fine.
00:38:10Yeah, how's mum?
00:38:11Fine, yeah, everything's fine.
00:38:12You just go and enjoy yourself.
00:38:14I'm at home, Claire.
00:38:15With mum.
00:38:20I'm sorry, Jenny.
00:38:22I'm really sorry.
00:38:23They wouldn't even know what to do with her.
00:38:25Only she was wearing the bracelet that I got her.
00:38:27I said, how lucky was that?
00:38:29Oh, fuck.
00:38:43Claire, look, I've been meaning to ask you this anyway.
00:38:46Yeah.
00:38:47Do you need some time off?
00:38:49Positive?
00:38:51Yeah.
00:38:54I'm sorry.
00:38:55I'm sorry.
00:38:56I'm sorry.
00:38:57I'm sorry.
00:38:58I'm sorry.
00:38:59I'm sorry.
00:39:00I'm sorry.
00:39:01I'm sorry.
00:39:02I'm sorry.
00:39:03I'm sorry.
00:39:04I'm sorry.
00:39:05I'm sorry.
00:39:06I'm sorry.
00:39:07I'm sorry.
00:39:08I'm sorry.
00:39:09I'm sorry.
00:39:10I'm sorry.
00:39:11I'm sorry.
00:39:12I'm sorry.
00:39:13I'm sorry.
00:39:14I'm sorry.
00:39:15I'm sorry.
00:39:16I'm sorry.
00:39:17I'm sorry.
00:39:18I'm sorry.
00:39:19I'm sorry.
00:39:20I'm sorry.
00:39:21We're welcome.
00:39:39Daddy!
00:39:44Daddy.
00:39:46Hey.
00:39:47You alright?
00:39:49Hey.
00:39:50How is she?
00:39:51No news yet.
00:39:57I wonder who's it was.
00:39:58What?
00:39:59The broomstick outside.
00:40:03Oh, have they eaten?
00:40:05No, and no cheesy chips again, please.
00:40:08What about...
00:40:10...bistle?
00:40:11Yeah!
00:40:12You could afford it.
00:40:13This way.
00:40:14Bye, girls.
00:40:15Bye, Mummy.
00:40:21Now, you've already got a care package set up for Mary,
00:40:31and they'll keep that open for as long as they possibly can.
00:40:34Sadly, the longer that she stays here,
00:40:36the more her care package is threatened,
00:40:38so it's in all of our best interests
00:40:39to get Mary home again as soon as possible.
00:40:41Now, the scan does show...
00:40:43Sorry, you're hurtling the heads here.
00:40:47Am I?
00:40:48Yes.
00:40:49We've not seen our mother yet.
00:40:51Nor any doctor who treated her,
00:40:53nor any nurse who cared for her,
00:40:54but you're already throwing her out.
00:40:56I'm throwing nobody out, I assure you.
00:40:58What's your title again?
00:40:59Claire.
00:41:00Discharged Liaison Officer.
00:41:02Used to be you'd come into hospital and leave when you got better.
00:41:04You can't do that anymore.
00:41:06Not enough beds, not enough money,
00:41:08so you're here doing a job that shouldn't even exist.
00:41:11I'm here to help this unit run as efficiently as possible.
00:41:14Would you like to see your mother now?
00:41:18It doesn't help, you know.
00:41:19I'm having a go at them.
00:41:20What?
00:41:21I think we're nice to her.
00:41:22She'll be nice.
00:41:23Hi.
00:41:24Hiya.
00:41:25Ah!
00:41:26Ah!
00:41:27Ah!
00:41:28Stop!
00:41:29It's there.
00:41:30Hi, sorry I'm not at home.
00:41:31Leave a message and I'll get back to you.
00:41:32Yeah about that coffee.
00:41:33Ah!
00:41:34Yeah?
00:41:35Yeah.
00:41:36It's there.
00:41:54Hi, sorry I'm not at home.
00:41:56Leave a message and I'll get back to you.
00:41:59Yeah, about that coffee,
00:42:02I wondered if we could
00:42:04and I'll maybe try again sometime.
00:42:07Coffee?
00:42:10Lucky break? Yes.
00:42:13I'm sorry to be brutal, but yes, a lucky break.
00:42:15And she's back in there now and she's their responsibility, not yours.
00:42:18And they will do it so much better than you ever will
00:42:20because that's what they're trained for.
00:42:23Tell me you won't bring her back here.
00:42:29Why do you want to do it anyway?
00:42:31Half the time she doesn't even...
00:42:33The life is over, Jenny.
00:42:35Don't let her ruin yours.
00:42:41You know what?
00:42:41I do feel guilty.
00:42:43Yeah.
00:42:43But what about you, Claire?
00:42:45Better to lock me mother up in a home
00:42:47and see me sister running around like a blue-ass fly.
00:42:49Oh.
00:42:49Do you know the best thing a mother can do for her children?
00:43:09Do you know the best thing?
00:43:20You know what I mean?
00:43:21I can't do the best.
00:43:22I can't do anything again.
00:43:24Oh, my God.
00:43:24I can't do it.
00:45:15Well, we've got what she needs.
00:45:18Round-the-clock nursing care, doctor on duty or on call, 24 hours.
00:45:23It's 700 a week.
00:45:26You'd have to fund that from the sale of your mother's house.
00:45:29She doesn't own her house.
00:45:33You've tried for NHS continuing health care.
00:45:38What?
00:45:42What?
00:45:42What?
00:45:45Oh.
00:45:46What?
00:45:51What?
00:45:52What?
00:45:53What are you doing?
00:45:54What?
00:45:54What?
00:45:55What?
00:45:56What?
00:45:56What?
00:45:56What?
00:45:57What?
00:45:57What?
00:46:01What? Oh, we can do that.
00:46:18Meet, but I've been on secondment. You know Amanda?
00:46:29Yes, we have a plan.
00:46:31Two that are suitable and two that aren't. And the two that are, we can't afford.
00:46:35People do find that they need to lower their sights a bit.
00:46:38We have done.
00:46:39Often it's just appearances. The standard of care, no different.
00:46:42Take Belle Vista for instance. It looks a bit basic, but it's good.
00:46:46We put my mum in Belle Vista. They lost at the same day.
00:46:51Well, we're not trying to put you under any pressure whatsoever,
00:46:55but we could do with that bed, of course.
00:46:58We understand that. Can I read you something?
00:47:02Of course.
00:47:05Have arisen because of disability, accident or illness.
00:47:12Why didn't you mention this?
00:47:14I thought we did.
00:47:16You didn't.
00:47:17Well, we did assess her informally and she didn't qualify, so...
00:47:21Well, can you do it formally, please?
00:47:23Well, that would be a waste of time, I'm afraid.
00:47:25We do that only if you insist.
00:47:27Oh, we insist.
00:47:31Okay.
00:47:32But don't build your hopes up.
00:47:35Please, don't do that.
00:47:46Your mum...
00:47:47Mum's assessment.
00:47:49It's been rejected.
00:47:51Is he married?
00:47:53Is he married?
00:47:54What do we do?
00:47:55We appeal.
00:47:56Is he married?
00:47:57No.
00:47:58Good.
00:47:59If you'd like to take a seat.
00:48:19Good morning.
00:48:20My name is James Simpson and I will be chairing this independent review panel's scrutiny of the rejection of Mary Taylor's...
00:48:40Administrator.
00:48:41Jenny Northwood, Mary's daughter.
00:48:43Claire Taylor, Mary's daughter.
00:48:46We were expecting someone from the hospital, but as it's well past ten o'clock, we'll make a start without them.
00:48:51I apologise that you've been kept waiting.
00:48:54Compton, head of the stroke unit.
00:49:02First, I'd like to invite members of the panel to ask you both any questions they may have. Is that all right with you?
00:49:08Can you tell us a bit about your mother before the stroke?
00:49:15She was very independent.
00:49:18She lived on her own since Dad died. She did everything for herself.
00:49:22Did she have mobility problems?
00:49:23No.
00:49:24Her knees sometimes, but...
00:49:27And did she have any hobbies?
00:49:29Politics in general.
00:49:31The Labour Party in particular.
00:49:34Likes the telly.
00:49:37Wildlife shows.
00:49:39Bit of drama.
00:49:40Newsnight.
00:49:41And her personality?
00:49:43Self-contained.
00:49:46Very proud. Very principled.
00:49:49And directly after the stroke, did her personality change?
00:49:53Yes.
00:49:54She became noisy.
00:49:56Uninhibited, angry.
00:49:58She kept seeing my father and every man on the ward.
00:50:02And how's her behaviour now?
00:50:04Even worse.
00:50:06Jenny's called in nearly every day to feed and medicate her because the staff can't cope.
00:50:10She's violent and lashes out at them.
00:50:13Out of...
00:50:14God.
00:50:15Why all this?
00:50:17Money.
00:50:18And why spend games playing Godward people's lives?
00:50:21Well, that's fine.
00:50:22But you're not gonna do what my mother's...
00:50:27I'm sorry.
00:50:28I'm sorry.
00:50:29Just give me a...
00:50:30I'm sorry.
00:50:31I'm sorry.
00:50:32I'm sorry.
00:50:33I'm sorry.
00:50:34I think you'll remember, Amanda, that we, um, went to the Court of Protection
00:50:55because Mum wasn't capable of, uh, granting us power of attorney.
00:50:59Yeah.
00:51:00To do that, you need a consultant's report, so I'd like to read that to you, if I may.
00:51:08Retain information.
00:51:10She is confused and fails to understand.
00:51:13It is extremely difficult to communicate with her.
00:51:16She has found Wanda in the ward, agitated and occasionally very aggressive.
00:51:20Mrs...
00:51:21Sorry.
00:51:23Mrs Taylor has significant mental health issues and has lost the ability to make
00:51:27and 24-hour care from qualified nursing staff for her medication and other daily activities.
00:51:32In front of you, uh, this is a questionnaire.
00:51:36Do you feel happy?
00:51:40Answer A, all of the time.
00:51:42B, most of the time.
00:51:44C, rarely.
00:51:45D, never.
00:51:46D, never.
00:51:47My mother has answered B, most of the time, whatsoever.
00:51:51So this woman who the consultant described as unable to understand and difficult to communicate with,
00:51:58has answered every single answer on this.
00:52:01Do you think Mr правильноoth orimizrke?
00:52:03Why?
00:52:03Uh...
00:52:14twice before...
00:52:15When she had me and when she had closed.
00:52:17She needs 24-hour nursing care.
00:52:19She needs a doctor, a counsellor, a gastroenterologist, a physiotherapist.
00:52:22Anything else?
00:52:24Mrs Jennings.
00:52:26In that case, can I ask you both to step outside for five minutes whilst we have a quick chat?
00:52:51Hey.
00:52:52Hi, Daddy.
00:52:53Thanks.
00:52:56But do you know what that means?
00:53:02A nurse being called away from a young person.
00:53:06Thank you for your patience.
00:53:10The committee must decide only on the evidence before us.
00:53:16However, we are in agreement that this assessment does not accurately reflect the state of Mary's health,
00:53:22and we are therefore ordering a new assessment to be carried out as soon as possible.
00:53:27This will take a while, but you should start talking seriously to them.
00:53:31You will receive a letter confirming this, hopefully, within the next couple of weeks.
00:53:38Thank you for your time. Good to meet you.
00:53:39I've been on the IVF for a while now, and...
00:53:52So, we're trying something else.
00:53:56Mary?
00:54:02Welcome to Marshall.
00:54:04Okay, welcome to Marshall.
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