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00:00:00To the gate. Nine, ten. Big fat hen. In you get. Come on. Let's go. Who wants fish and chips?
00:00:15Me. Okay, so it's fish and chips for pork and mushy peas.
00:00:22Fish and chips aren't fish and chips, they're not mushy peas.
00:00:25£1.60 chips, £2.80 fish, how much together?
00:00:314.40. Correct.
00:00:33So, fish and chips for four, Sophie, please?
00:00:36I don't know. Looking forward to eating them?
00:00:40Yes. Then I strongly advise you to attempt an answer.
00:00:44Since not to do so could result in a crushing disappointment.
00:00:49We've got fish and chips. I told them, no burgers and no chips.
00:00:53Wait, it was my idea.
00:00:55No, it wasn't. It was Sophie's idea because she can twist you round her bloody little finger.
00:00:59Ah, they've been good.
00:01:01I don't care. They've had chips twice this week already. They're going to start looking.
00:01:06Okay, Mum. What did I tell you?
00:01:09Grandma wanted them. No, she didn't.
00:01:12Honest, Mum, she did.
00:01:13Wait, come on.
00:01:23Grandma!
00:01:25Grandma!
00:01:27Sophie, what's wrong?
00:01:28Ma!
00:01:29Grandma!
00:01:30We're going to crash!
00:01:32Grandma!
00:01:33Come on, we're going to crash!
00:01:35Random!
00:01:37Sophie?
00:01:39Sophie?
00:01:41Sophie?
00:01:43Sophie?
00:01:45Sophie?
00:01:47Sophie!
00:02:01Oh, jeez!
00:02:03Excuse me!
00:02:05Oh, come on! Where's the kids?
00:02:08Where are my kids?
00:02:10Who hold them?
00:02:12Girls! Oh, my God!
00:02:14Mom!
00:02:15Come on! Come on!
00:02:23No, no, the kids are fine, but they've taken them in just to chuck them over,
00:02:26so you need to pick them up, OK?
00:02:27Where are they taking them?
00:02:28The children.
00:02:29And they're starving, so you're going to need to feed them, all right?
00:02:31They've taken me, Mum, to the Royal, so I'm just following them now.
00:02:35And can you phone our Clara and just tell her what's up?
00:02:37Drive in, you selfish bastard!
00:02:41I'm really stressing.
00:02:42Do you think I've lost weight?
00:02:44A bit, yeah?
00:02:45Thanks.
00:02:49I'm sorry, I've got to go.
00:02:51My mum's...
00:02:52Crap.
00:03:05Finally, is it just to take a seat?
00:03:06I'll be with you as soon as we can.
00:03:07I'll take a seat.
00:03:08I'll take a seat.
00:03:09I'll be with you as soon as we can.
00:03:11Mum?
00:03:14Mum?
00:03:15Mum?
00:03:16Mum?
00:03:25Well, isn't there some rule, some limit to how...
00:03:28Me?
00:03:29No, excuse me, please, love.
00:03:31Now, what's going on?
00:03:32If you just want to take a seat, I'll be with you as soon as we can.
00:03:34Take a seat.
00:03:35Take a seat.
00:03:36Always take a seat.
00:03:37Sorry, hold on a second.
00:03:39I'm a mother for Mary Taylor, she's my mum.
00:03:41She had a car crash, she was brought in earlier.
00:04:01Hiya, Mum.
00:04:05Mum?
00:04:07George?
00:04:09It's Claire, Mum.
00:04:13She doesn't know me either.
00:04:15What's she doing here?
00:04:17We're just waiting for a scan, but...
00:04:19There's loads in front of us.
00:04:21George!
00:04:22Dad's dead, Mum.
00:04:28How is Mum?
00:04:29How long have you been here?
00:04:31Two hours.
00:04:32I wanted flowers to wake up the candle drops.
00:04:36Oh, for God's sake.
00:04:37No, Claire, don't piss them off.
00:04:39I wanted flowers to wake up the candle...
00:04:44...drops.
00:04:45I want to go to the light of the candle.
00:04:46You see?
00:04:47I'm just waiting for a little bit over there.
00:04:48It's old.
00:04:49Oh, wait.
00:04:50This is some light of the candle, the light of it to be here.
00:04:51Sorry.
00:04:53I can't wait for it.
00:04:54Bye.
00:04:55This is a surprise.
00:04:56I can't wait for the candle to look.
00:04:57If you want to look back for the candle to the candle to the candle...
00:04:59I don't know.
00:05:29I'm so sorry.
00:05:33Then you can't get out, love.
00:05:34But what am I supposed to do?
00:05:59I won't be long.
00:06:14Do you want to come in?
00:06:15There's anything I can...
00:06:16Money wires.
00:06:19Look, I came out without my keys.
00:06:22For the house.
00:06:23Oh, right, I'll get mine.
00:06:28Kids.
00:06:30Bye, Cheryl.
00:06:31Bye, Cheryl.
00:06:33Mum.
00:06:35Hi.
00:06:37Mum.
00:06:38Hi, Dad.
00:06:39Hey, girls, come on.
00:06:41Where's your taxi?
00:06:42Go on, I'm sorry.
00:06:43Thanks.
00:06:44Close them back through your lap.
00:06:45Come on, I'm sorry.
00:06:47Morning.
00:06:53Just do it on the lap.
00:06:57Come on.
00:07:00Come on, girls.
00:07:01Straight up to bed, please.
00:07:02Night, night.
00:07:03Night.
00:07:04Love you.
00:07:05Love you too.
00:07:05It's Jenny Northwood here.
00:07:18You're probably mad in my till, but I won't be in for a while, I'm afraid.
00:07:22My mum's sick and there's someone to sort the kids out.
00:07:23Thanks.
00:07:24Let's go.
00:07:54She's sitting up.
00:07:57Mary?
00:07:57Yeah.
00:07:59She insisted.
00:08:02Hi, Mum.
00:08:06How's me?
00:08:08Miss Jenny.
00:08:10Butch-potch.
00:08:14Uh...
00:08:15Butch-potch.
00:08:18Oh, my God.
00:08:23All right.
00:08:31Mm-hmm.
00:08:42Okay.
00:08:42All right.
00:08:43Okay.
00:08:45Tay-報導.
00:08:46What week?
00:08:47Uh...
00:08:47Are you now?
00:08:48Sure.
00:08:48I'm not really sure.
00:08:49I want you to put the
00:09:19girls up from school but I can get them now. Right.
00:09:23Not tomorrow though. I can't.
00:09:26You can't pick them up in the afternoon? No.
00:09:29Well then take them in the morning? Can't do that either.
00:09:34You've got to start pulling your weight deep otherwise I'm going to lose my job.
00:09:37I can't. Sorry. Oh for God's sake.
00:09:40She's going to start work soon. Cheryl?
00:09:45Yeah. What?
00:10:00Judge! Mum, Dad's dead.
00:10:02So up to this stroke she was living independently?
00:10:05Yes. He died years ago.
00:10:07Dementia was manageable. She doesn't have dementia.
00:10:10How much do these things cost? I mean it wasn't diagnosed? No.
00:10:15I mean there was absolutely nothing wrong with her.
00:10:17She's been minding my kids and I wouldn't let a demented woman do that.
00:10:20George! George!
00:10:22It's not Dad, ma'am. I'm sorry. Sorry my man's a bit confused.
00:10:26Don't worry about it. Why else?
00:10:28Just sharing it? No.
00:10:30Is that a problem? No.
00:10:32Sending her own?
00:10:33Well, she's been here three weeks already. It's difficult to see what else we can do for her.
00:10:38Can I just stop you there?
00:10:40My mum has had a stroke.
00:10:42Yes.
00:10:43And she's making no sense.
00:10:45She's convinced anything that moves is a dead horse.
00:10:47No, ma'am.
00:10:48And right now she's trying to eat metal.
00:10:50Ma'am, no, no, no.
00:10:51There's obviously brain damage, yes?
00:10:52Yes.
00:10:53So shouldn't we be trying to fix that?
00:10:55Yes, but this is an assessment ward, Claire. We're not staffed for rehabilitation.
00:10:59Then can we go somewhere, that is?
00:11:00There are no places available.
00:11:02And even if there were, they're designed to get people back on their feet and Mary's already walking.
00:11:07She has no idea where she's walking to.
00:11:09I know.
00:11:10Look, I think we'll talk again after the kitchen test.
00:11:13What's the kitchen test?
00:11:15Occupational therapy needs to know that Mary can find her way around the kitchen and make herself a cup of tea.
00:11:20Are you serious?
00:11:22What am I doing, Mary?
00:11:25Hmm?
00:11:26I'm filling the kettle, aren't I?
00:11:29Would you like to do it?
00:11:34Would you like that?
00:11:36So, what do we do next?
00:11:47Come on, man.
00:11:51What do you do next?
00:11:52We do ask families not to prompt.
00:11:54Sorry.
00:11:55Or intervene in any way during these tests.
00:11:58You see, our aim is to prove to Mary that she can carry out these tests without any help whatsoever.
00:12:03Right.
00:12:06Right.
00:12:07Now there's water in the kettle.
00:12:08Just here.
00:12:09Now can you do...
00:12:14Okay.
00:12:15Now your turn.
00:12:17Well, never mind, eh?
00:12:31I'll tell you what.
00:12:34We need...
00:12:35Well, we need...
00:12:37A tea bag.
00:12:40Love growing roses, don't you?
00:12:43Now here's a cup.
00:12:46And here's the tea bag.
00:12:48Now can you help me, Mary?
00:12:50Can you put the tea bag into the cup?
00:13:07No, no.
00:13:08Mary?
00:13:09No.
00:13:10No.
00:13:11Spit it out.
00:13:12Spit it out, please.
00:13:13Spit it out, ma'am.
00:13:14No, no, no, no, no.
00:13:15It's okay.
00:13:16It's okay.
00:13:17It's okay.
00:13:18You tried your best.
00:13:19It's okay, Mary.
00:13:20Home!
00:13:33Mary, weren't we, Mary?
00:13:34Eh?
00:13:36Just say what it is, ma'am.
00:13:50Tell me what it is.
00:13:54It's all up. It's all up. It's all up, Mum.
00:14:05There is one thing.
00:14:06Yeah?
00:14:07They've stopped saving for their holiday.
00:14:10Yeah, they, um...
00:14:11Stop laughing. I heard it.
00:14:20No! Stop!
00:14:23You don't have far enough to do with your kids.
00:14:29What's happened?
00:14:32Sorry. I've tried, but she's taken against me.
00:14:35Sausage.
00:14:36You're not my friend today, are you, Mary?
00:14:38Sausage!
00:14:40Do you want to wait outside?
00:14:44She's been having more stomach problems,
00:14:46and I'm wondering should I go and ask the doctor to see her again?
00:14:48You be all right?
00:14:49Yeah, yeah.
00:14:50Hey, Mum.
00:14:58Why don't you have a little seat, eh?
00:15:00Hmm?
00:15:01Have a little sit down, eh?
00:15:03Hmm.
00:15:04Go.
00:15:06Go for.
00:15:10God.
00:15:11When the medicine kicks in, I'll bring the girls in.
00:15:15That'd be nice, won't it?
00:15:29Give Grandma a hug.
00:15:30So give me your letters.
00:15:31Okay.
00:15:32Letters for Grandma.
00:15:33Yeah.
00:15:33All right.
00:15:34I folded my garden gates.
00:15:37Hmm.
00:15:38Letters for Grandma.
00:15:39OK.
00:15:40Hi.
00:15:41I folded my garden gates.
00:15:45Hmm.
00:15:46I'm Amanda Jennings.
00:15:51And this is Diane.
00:15:54Right.
00:15:55Diane, if you could go and get the team and bring Mrs. Taylor in, please.
00:16:13Questions that you may have at the end of the meeting.
00:16:30So, Dr. Ray Sullivan, if you can bring us up to date and then we can let you go.
00:16:35Yep.
00:16:36Mary Taylor had an acute stroke which has affected her vision, right upper limb and cognitive
00:16:42ability.
00:16:43She was referred here for rehabilitation.
00:16:44Don't shine for it.
00:16:45Don't shine for it.
00:16:46And an EMI assessment.
00:16:47Don't shine for it.
00:16:48Since arriving she's developed additional medical problems, nausea bumping and acute constipation.
00:16:53Don't shine for it.
00:16:54I had to jump from me.
00:16:55She has been referred to Zoltan Gastroenterologist and has been given antibiotics and steroids
00:17:00while she waits to see him.
00:17:02Once C, she'll be followed up after discharge as an outpatient.
00:17:06Can we move on to you, Hilary, and physiotherapy?
00:17:09Yeah.
00:17:10Thank you, Doctor.
00:17:12When Mary arrived, we focused on treatment to make the muscles aware.
00:17:17However, since the health problems, we've been unable to carry on.
00:17:21This morning we tested Mary when given objects she couldn't match them.
00:17:25A sock with a sock, a picture card with a word card.
00:17:28Occupational therapy are to get into it.
00:17:31I don't understand what you're saying, Mum.
00:17:34I'm not.
00:17:35The team, Mum.
00:17:36We still see involving Mary as an active goal.
00:17:37Blum, Blum.
00:17:38Blum.
00:17:39So far there's been no progress.
00:17:40Blum.
00:17:41Blum.
00:17:42We think this is more cognitive than physical and there's not much more we can do on that front.
00:17:45Blum.
00:17:46Blum.
00:17:47Blum.
00:17:48Blum.
00:17:49Blum.
00:17:50Blum.
00:17:51But I just I know how hard this is for everyone, but we are nearly there nurse Brown
00:17:58Mary is often very confused
00:18:01She is uncooperative
00:18:04At times aggressive
00:18:07She only sleeps for short periods and is often found wandering disturbing other patients
00:18:13Due to falls her mattress is now on the floor
00:18:16She hasn't had enough of this
00:18:18I only understand that this is upset
00:18:48Just listen to her, right?
00:18:50I've got to go get the kids
00:18:51Five minutes
00:18:52I'm not here to talk you into anything Jenny
00:18:55You've removed your mother from the hospital and that suits us all
00:18:58We can all wash our hands of her
00:19:00But there's things you should know, okay?
00:19:02A secure gate at the top of the stairs
00:19:04Are you gonna find her in a heap at the bottom?
00:19:06You need handrails on the bath and toilet
00:19:08Or she's gonna crack her head open on the tiles
00:19:11And a dozen other things I could mention, but that'll do you for now
00:19:18I haven't got any money
00:19:19We'll pay
00:19:20It's cheaper than keeping her in hospital
00:19:23But you can't look after a demented mother and two kids while there's building work going on around you
00:19:29So what do I do?
00:19:31Put her into care
00:19:33Now?
00:19:34Just while...
00:20:04Hi
00:20:11Welcome to Belle Vista, Mary
00:20:14I'm the one you come to if you've any problems
00:20:17And I...
00:20:20This is the lounge
00:20:21You'll probably spend most of your time here, Mary
00:20:23Most people do
00:20:25There's a concert once a week, if you're well enough
00:20:28Visitors are welcome
00:20:29Give me...
00:20:30Not least...
00:20:32Your bedroom
00:20:34Thank you
00:20:37Thank you
00:20:47I'll leave you to it
00:20:48I'll leave you to it
00:21:04It's just for a bit, Mum
00:21:08It's just for a bit, Mum
00:21:09It's just for a bit, Mum
00:21:39My son
00:21:45Go on, yeah?
00:21:57Jenny
00:21:58Oh, my God.
00:22:28Oh, my God.
00:22:58Oh, my God.
00:23:06Hello?
00:23:10Hi, is that Jenny Northwall?
00:23:13Hi.
00:23:14Dave?
00:23:15That's why.
00:23:17Oh, shit.
00:23:18I've been drinking.
00:23:19Leah's wait at home by the phone.
00:23:20My husband's doing that.
00:23:21I want to see her room, please.
00:23:22We searched her room.
00:23:23She's not there.
00:23:24I want to know what she's wearing.
00:23:25Matt, I want to see her room, please.
00:23:26We searched her room.
00:23:27She's not there.
00:23:28I want to know what she's wearing.
00:23:30Matt.
00:23:31Matt.
00:23:32Matt.
00:23:33Yeah.
00:23:34Oh, my God.
00:23:35Oh, my God.
00:23:37Oh, my God.
00:23:39Oh.
00:23:40My God.
00:23:41The coat's here.
00:23:58Mom?
00:24:11Claire, look at me.
00:24:41No, no, that place, Belle Vista.
00:24:57Look, do you want a cup of tea?
00:25:00No, I'll do it.
00:25:01No, no, no, no, no, I'll do it.
00:25:08Yeah.
00:25:14Is she pregnant?
00:25:17All months gone.
00:25:28Do you know where it is?
00:25:31Yeah.
00:25:36Bye.
00:25:37I thought she was getting a job.
00:25:42As soon as you got a job, you're going to be able to cough up some money to pay for the kids that you left me with, yeah?
00:25:52Yeah.
00:25:53Yeah.
00:25:54Well, that's not going to happen now, is it, if she's pregnant?
00:25:56No.
00:25:57Oh.
00:25:58Oh.
00:25:59Oh.
00:26:00Oh.
00:26:01Oh.
00:26:02Oh.
00:26:03Oh.
00:26:04Oh.
00:26:05Oh.
00:26:06Oh.
00:26:07Oh.
00:26:08Oh.
00:26:09Oh.
00:26:10Oh.
00:26:11Oh.
00:26:12Oh.
00:26:13Oh.
00:26:14Oh.
00:26:15Oh.
00:26:16Oh.
00:26:17Oh.
00:26:18Oh.
00:26:19Oh.
00:26:20Oh.
00:26:21Oh.
00:26:22Oh.
00:26:23Oh.
00:26:24Oh.
00:26:25Oh.
00:26:26Look, I'm going to be looking after man from now on, so I'll get a carer's allowance, but
00:26:30you need to find some money from somewhere.
00:26:32Oh.
00:26:33I don't see why my kid should suffer just because she's gone and got us.
00:26:35I will.
00:26:36I will.
00:26:37I will.
00:26:38When?
00:26:39Soon I'll.
00:26:40Oh, no, no, no, no.
00:26:42Police.
00:26:43Oh.
00:26:44Oh.
00:26:45Oh.
00:26:46Oh.
00:26:47Oh.
00:26:48Oh.
00:26:49Oh.
00:26:50Oh.
00:26:51Oh.
00:26:52Oh.
00:26:53Oh.
00:26:54Oh.
00:26:55Oh.
00:26:56Oh.
00:26:57Oh.
00:26:58Oh.
00:26:59Oh.
00:27:00Oh.
00:27:01Oh.
00:27:02And on the worktop.
00:27:05I haven't moved it, and Sophie hasn't because she's been searching high teeth!
00:27:08Oh.
00:27:09Ten-year-old girl, for God's sake!
00:27:11I should need to tell you when you have to brush your teeth.
00:27:13Come on.
00:27:14We are late.
00:27:15Hurry up.
00:27:16Come on.
00:27:17Oh, I'm sorry mate.
00:27:18Well, I feel the same!
00:27:19You should, come on.
00:27:20Just do it.
00:27:21Well, where's the toothbrush for?
00:27:22Come on!
00:27:23Sophie!
00:27:24Sophie!
00:27:25What?
00:27:26Just keep an eye on grandma and tell me who gets off that chair, alright?
00:27:29Yeah.
00:27:30If you don't put toothpaste on a dry brush, for God's sake, I can put that to!
00:27:48Bye, Mummy!
00:27:55It's OK. Sorry. Sorry, I won't do that again upon this.
00:28:00I'll do it again.
00:28:01I'll do it again.
00:28:02Come on, come on. Come on. Come on, come on, hurry up, come on.
00:28:22Can I help?
00:28:23No.
00:28:25Thanks.
00:28:26Come on.
00:28:28Come on, please.
00:28:30It's all right.
00:28:32Please.
00:28:38Come on.
00:28:40Please.
00:28:42Careful now.
00:28:51Can I see?
00:28:53Yes, please.
00:28:55How do you take it?
00:28:57White, no sugar.
00:28:59You said you wouldn't be long, so I waited.
00:29:01Chocolate, ma'am?
00:29:05A pool of her own urine.
00:29:07Yes.
00:29:09How long had she been like that?
00:29:13I don't know that, either.
00:29:15She was in a pool of urine because we'd run out of incontinence pads.
00:29:27We always do.
00:29:29We'd get the cheaper ones, the less absorbent ones, but even then we can barely afford.
00:29:39There were three of us on last night.
00:29:4130 residents, some with severe dementia, and just three staff.
00:29:49I've known just one of those residents need the three of us to sort her out, which meant 29 people wandering around unsupervised.
00:29:57Nevertheless, just the three of us.
00:30:01The NHS, CQC, they know the standard of care in places like ours isn't good enough.
00:30:11Better substandard care than no care at all.
00:30:14So everybody keeps shtum.
00:30:16Meanwhile, people like us, me, Rachel, Ros, the three were on last night.
00:30:22Totally dedicating.
00:30:24Say in, Mum.
00:30:42Hiya.
00:30:44Hiya.
00:30:46Finished.
00:30:48Thanks for all the tea.
00:30:50You're welcome.
00:30:52And if anything goes wrong, my number is on there.
00:30:58Great.
00:31:02Thanks.
00:31:04I was wondering if you fancy to go for a drink sometime.
00:31:12I couldn't.
00:31:22Why not?
00:31:26Why not?
00:31:28Well, ma'am.
00:31:30You have to.
00:31:36Yeah, I couldn't. I'm sorry.
00:31:38I made up to last.
00:31:40No, I really can't.
00:31:44Okay.
00:31:46Bye.
00:31:48Bye, Mary.
00:32:00Oh, shit.
00:32:04Lauren, are you sure you haven't had them?
00:32:08No.
00:32:09Sophie.
00:32:10No.
00:32:11Ma'am.
00:32:12Are you sure you've not seen the keys?
00:32:13Look, they're not where they usually...
00:32:14Ma'am.
00:32:15Ma'am.
00:32:16You mustn't touch these ever again, all right?
00:32:18Come on, kids. We're late.
00:32:20Come on.
00:32:22Come on.
00:32:23Come on.
00:32:24Quick, quick.
00:32:26Sweet, Muggs.
00:32:28Good girl.
00:32:32Bye, Mum.
00:32:33Bye, Tom.
00:32:34Love you.
00:32:36Oh, God.
00:32:41Ma'am.
00:32:42No.
00:32:43Back in the car, please.
00:32:44No, no, no.
00:32:45It's okay, let's get back in the car.
00:33:15Careful.
00:33:38Don't touch these again, ma'am, okay? Please.
00:33:42Do you want a cup of tea?
00:34:20Hi, kids. Hi.
00:34:22Hi, ma'am.
00:34:23Claire's going to look after you for a while while we go out, okay?
00:34:26I can break them, Sheila.
00:34:29It's just for a bit, right?
00:34:31Stop.
00:34:32Eyes closed.
00:34:48Watch the road, please.
00:34:50Bye, ma'am.
00:34:51You good, okay?
00:34:52Hi, ma'am.
00:34:53You all right?
00:34:54Hey.
00:34:55Bye, ma'am.
00:34:56Bye, ma'am.
00:34:57Bye, ma'am.
00:34:58Bye, ma'am.
00:34:59Bye, ma'am.
00:35:00Bye, ma'am.
00:35:01Bye.
00:35:02Bye.
00:35:03Bye.
00:35:04Bye.
00:35:05So the bags?
00:35:06We've got school tomorrow.
00:35:07What?
00:35:08Just leaping over?
00:35:09Yeah.
00:35:10Yeah.
00:35:11You didn't say that?
00:35:12Yeah, I did.
00:35:13No, you didn't.
00:35:14You said you were going for a drink with a mate.
00:35:15Well, I am.
00:35:16And I'll be late.
00:35:17You'll be good.
00:35:21He's gonna fuck my brains out all night.
00:35:25Fine.
00:35:26I'll slide you.
00:35:34Six.
00:35:35Six?
00:35:37It was the quick and the thin in our house, I'm telling you.
00:35:40My mum, right, used to do a Sunday tea.
00:35:43You know her.
00:35:45A lot of butties and sausage rolls and cakes and all that stuff.
00:35:49And then he'd keep eating with her right hand.
00:35:52And then when everything was gone and the table was empty,
00:35:54he'd just resort to what was in his left hand.
00:35:57That greedy bastard.
00:35:59Twice the size of me.
00:36:00Still is.
00:36:10And you?
00:36:11It was just me and our Claire.
00:36:14And she's got no kids.
00:36:21Is that out of choice?
00:36:23Um.
00:36:24I don't know.
00:36:25I don't know.
00:36:26We don't really go there.
00:36:38I knew there was something wrong.
00:36:40But that's what he'd always wanted, you see.
00:36:42Deep down.
00:36:43Um.
00:36:44Anyway, he just said no.
00:36:46I'm happy with just the girls and nothing was wrong.
00:36:49But now she's pregnant.
00:36:51This other woman is pregnant.
00:36:53And, of course, he's a boy.
00:36:59So yeah, that...
00:37:01That hurts a bit.
00:37:10Hey.
00:37:11Anyway.
00:37:17Why, thank you.
00:37:18Thanks.
00:37:19Yep.
00:37:21We're in your own time, mate.
00:37:24Do you want to come back for coffee?
00:37:30Won't be your mum.
00:37:32She'll be asleep.
00:37:35Your sister.
00:37:37She'll give you the once over and then leave.
00:37:39Eyes wide if she approves and...
00:37:50You're on the right.
00:38:01Oh, God.
00:38:04Are you Jenny Northwoods?
00:38:05Yeah.
00:38:06Hiya.
00:38:07How's things?
00:38:08Fine.
00:38:09Yeah?
00:38:10How's mum?
00:38:11Fine, yeah.
00:38:12Everything's fine.
00:38:13You just go and enjoy yourself.
00:38:14I'm at home, Claire.
00:38:15With mum.
00:38:20I'm sorry, Jenny.
00:38:21I'm...
00:38:22I'm really sorry.
00:38:24They wouldn't even know what to do with her,
00:38:25only she was wearing the bracelet that I got her.
00:38:27I said, how lucky was that?
00:38:30Fuck.
00:38:31Claire, look, I've been meaning to ask you this anyway.
00:38:46Yeah.
00:38:47Do you need some time off?
00:38:49Positive.
00:38:51Yeah.
00:38:52Thank you very much.
00:38:53Thank you very much.
00:39:22Hey.
00:39:23You all right?
00:39:24Hey, how is she?
00:39:25No news yet.
00:39:27No news yet.
00:39:44Hey.
00:39:46How's she?
00:39:47No news yet.
00:39:49How is she?
00:39:51No news yet.
00:39:57I wonder who's it was.
00:39:59What?
00:40:00A broomstick outside.
00:40:03Oh, have they eaten?
00:40:05No, and no cheesy chips again, please.
00:40:09What about...
00:40:11Bistel?
00:40:11Yeah!
00:40:12You can afford it.
00:40:13This way.
00:40:14Bye, girls.
00:40:14Bye, Mummy.
00:40:19Now, you've already got a care package set up for Mary,
00:40:32and they'll keep that open for as long as they possibly can.
00:40:35Sadly, the longer that she stays here,
00:40:37the more her care package is threatened,
00:40:38so it's in all of our best interests
00:40:40to get Mary home again as soon as possible.
00:40:42Now, the scan does show...
00:40:44Sorry, you're hurtling her head here.
00:40:47Am I?
00:40:48Yes.
00:40:50We've not seen our mother yet.
00:40:52Nor any doctor who treated her,
00:40:53nor any nurse who cared for her,
00:40:55but you're already throwing her out.
00:40:56I'm throwing nobody out, I assure you.
00:40:59What's your title again?
00:41:00Claire.
00:41:01Discharge liaison officer.
00:41:02Used to be you come into hospital and leave when you got better.
00:41:05You can't do that anymore.
00:41:07Not enough beds, not enough money,
00:41:08so you're here doing a job that shouldn't even exist.
00:41:11I'm here to help this unit run as efficiently as possible.
00:41:18Would you like to see your mother now?
00:41:19It doesn't help, you know.
00:41:24I'm going to go at them.
00:41:25What?
00:41:25I think we're nice to her.
00:41:26She'll be nice.
00:41:27I...
00:41:28I...
00:41:28I...
00:41:30I...
00:41:30I...
00:41:31I...
00:41:31I...
00:41:32I...
00:41:32I...
00:41:32I...
00:41:33I...
00:41:33I...
00:41:33I...
00:41:34I...
00:41:34I...
00:41:35I...
00:41:35I...
00:41:35I...
00:41:36I...
00:41:37I...
00:41:37It's there.
00:41:52Hi, sorry I'm not at home. Leave a message and I'll get back to you.
00:41:57Yeah, about that coffee, I wondered if we could, you know, maybe try again sometime.
00:42:06Coffee.
00:42:10Lucky break. Yes. I'm sorry to be brutal but yes, a lucky break.
00:42:14And she's back in there now and she's their responsibility, not yours.
00:42:17And they will do it so much better than you ever will because that's what they're trained for.
00:42:22Tell me you won't bring her back here.
00:42:28Why do you want to do it anyway? Half the time she doesn't even...
00:42:32Life is over, Jenny. Don't let her ruin yours.
00:42:40You know what? I do feel guilty. Yeah.
00:42:42But what about you, Claire?
00:42:44Better to lock me mother up in a home and see me sister running around like a blue-arse flag.
00:42:48Do you know the best thing a mother can do for her children?
00:43:06Do you know the best thing a mother can do for her children?
00:43:08Do you know the best thing a mother can do for her children?
00:43:10Do you know the best thing a mother can do for her children?
00:43:12Because yes, there are conditions to be in play.
00:43:14We will try
00:43:27But he would have been working on a female child.
00:43:30So, she doesn't have any размер today by the baby.
00:43:33I don't know.
00:44:03I don't know.
00:44:33I don't know.
00:45:03I don't know.
00:45:15Well, we've got what she needs.
00:45:18Round-the-clock nursing care, doctor on duty or on call, 24 hours.
00:45:23It's 700 a week.
00:45:26You'd have to fund that from the sale of your mother's house.
00:45:30She doesn't own her house.
00:45:34You've tried for NHS continuing health care.
00:45:38What?
00:45:41What?
00:45:42Oh, my God.
00:45:47Oh, my God.
00:45:52Oh, my God.
00:45:55Oh, my God.
00:46:01Oh, and we can do that.
00:46:20Wait, but I've been on secondment.
00:46:29Do you know Amanda? Yes.
00:46:31The two that are suitable and the two that aren't.
00:46:33And the two that are, we can't afford.
00:46:35People do find that they need to lower their sights a bit.
00:46:38We have done.
00:46:39Often it's just appearances.
00:46:41The standard of care, no different.
00:46:43Take Belle Vista, for instance.
00:46:45It looks a bit basic, but it's good.
00:46:47We put my mum in Belle Vista.
00:46:49They lost at the same day.
00:46:52Well, we're not trying to put you under any pressure whatsoever,
00:46:56but we could do with that bed, of course.
00:46:59We understand that.
00:47:01Can I read you something?
00:47:03Of course.
00:47:05Um...
00:47:07Have arisen because of disability, accident or illness.
00:47:12Why didn't you mention this?
00:47:15I thought we did.
00:47:17You didn't.
00:47:18Well, we did assess her informally and she didn't qualify, so...
00:47:22Well, can you do it formally, please?
00:47:24Well, that would be a waste of time, I'm afraid.
00:47:26We do that only if you insist.
00:47:28Oh, we insist.
00:47:31Okay.
00:47:33But don't build your hopes up.
00:47:36Please, don't do that.
00:47:47Your mum...
00:47:48Mum's assessment.
00:47:51It's been rejected.
00:47:53Is he married?
00:47:55What do we do?
00:47:57We appeal.
00:47:59Is he married?
00:48:01No.
00:48:02Good.
00:48:03If you'd like to take a seat.
00:48:30Good morning.
00:48:31My name is James Simpson and I will be chairing this independent review panel's scrutiny of the rejection of Mary Taylor's...
00:48:41Administrator.
00:48:42Jenny Northwood, Mary's daughter.
00:48:44Claire Taylor, Mary's daughter.
00:48:47We were expecting someone from the hospital, but as it's well past ten o'clock, we'll make a start without them.
00:48:52I apologise that you've been kept waiting.
00:48:54Compton, head of the stroke unit.
00:48:57First, I'd like to invite members of the panel to ask you both any questions they may have. Is that alright with you?
00:49:10Can you tell us a bit about your mother before the stroke?
00:49:15She was very independent.
00:49:17She lived on her own since Dad died. She did everything for herself.
00:49:22Did she have mobility problems?
00:49:24No.
00:49:25Her knees sometimes, but...
00:49:27And did she have any hobbies?
00:49:30Politics in general.
00:49:32Um...
00:49:33Labour Party in particular.
00:49:35Er...
00:49:37Likes the telly.
00:49:39Wildlife shows.
00:49:40Bit of drama.
00:49:41Newsnight.
00:49:43And her personality?
00:49:46Self-contained.
00:49:47Very proud, very principled.
00:49:50And directly after the stroke, did her personality change?
00:49:54Yes.
00:49:56She became noisy.
00:49:57Uninhibited, angry.
00:49:59She kept seeing my father and every man on the ward.
00:50:03And how's her behaviour now?
00:50:05Even worse.
00:50:06Jenny's called in nearly every day to feed and medicate her because the staff can't cope.
00:50:10She's violent and lashes out with them.
00:50:14Out with...
00:50:15God.
00:50:16Why all this?
00:50:18Money.
00:50:19And why spend games playing God with people's lives?
00:50:21Well, that's fine.
00:50:23But you're not gonna do it with my mother's.
00:50:28I'm sorry.
00:50:29I'm just kidding.
00:50:32I'm sorry.
00:50:33Please.
00:50:40I think you'll remember, Amanda, that we went to the Court of Protection because Mum wasn't capable of granting us power of attorney.
00:50:59Yeah.
00:51:01To do that, you need a consultant's report, so I'd like to read that to you, if I may.
00:51:08Retain information.
00:51:11She is confused and fails to understand.
00:51:14It is extremely difficult to communicate with her.
00:51:17She has found Wanda in the ward, agitated and occasionally very aggressive.
00:51:21Mrs...
00:51:22Sorry.
00:51:24Mrs Taylor has significant mental health issues and has lost the ability to make a 24-hour care from qualified nursing staff for her medication and other daily activities.
00:51:34In front of you.
00:51:36This is a questionnaire.
00:51:40Do you feel happy?
00:51:41Answer A.
00:51:42All of the time.
00:51:43B.
00:51:44Most of the time.
00:51:45C.
00:51:46Rarely.
00:51:47D.
00:51:48Never.
00:51:49My mother has answered B. Most of the time.
00:51:51Whatsoever.
00:51:52This woman who the consultant described as unable to understand and difficult to communicate with, has answered every single answer on this.
00:52:03Twice before.
00:52:05When she had me.
00:52:06She needs 24-hour nursing care.
00:52:07She needs a doctor, a counsellor, a gastroenterologist, a physiotherapist.
00:52:16Anything else?
00:52:17Miss Jennings.
00:52:18In that case, can I ask you both to step outside for five minutes whilst we have a quick chat?
00:52:32Hi.
00:52:33Hi.
00:52:34Thanks.
00:52:35Hi.
00:52:36Thanks, honey.
00:52:37Thanks, honey.
00:52:38But, do you know what that means?
00:52:42But do you know what that means?
00:53:02A nurse being called away from a young person
00:53:05Thank you for your patience
00:53:08The committee must decide only on the evidence before us
00:53:15However, we are in agreement that this assessment does not accurately reflect the state of Mary's health
00:53:22And we are therefore ordering a new assessment to be carried out as soon as possible
00:53:27This will take a while, but I think you should start talking seriously to them
00:53:31You will receive a letter confirming this hopefully within the next couple of weeks
00:53:36Thank you for your time, good to meet you
00:53:49Been on the IVF for a while now
00:53:54So, we are trying something else
00:54:06Very welcome to Marshall
00:54:21Welcome to Marshall.
00:54:51Welcome to Marshall.
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