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00:00:00To the gate. Nine, ten. Big fat hen. In you get. Come on. Let's go. Who wants fish and chips?
00:00:15Me. Okay, so it's fish and chips for pork and mushy peas.
00:00:22Fish and chips aren't fish and chips, they're not mushy peas.
00:00:25£1.60 chips, £2.80 fish, how much together?
00:00:314.40. Correct.
00:00:33So, fish and chips for four, Sophie, please?
00:00:36I don't know. Looking forward to eating them?
00:00:40Yes. Then I strongly advise you to attempt an answer.
00:00:44Since not to do so could result in a crushing disappointment.
00:00:49We've got fish and chips. I told them, no burgers and no chips.
00:00:53Wait, it was my idea.
00:00:55No, it wasn't. It was Sophie's idea because she can twist you round her bloody little finger.
00:00:59Ah, they've been good.
00:01:01I don't care. They've had chips twice this week already. They're going to start looking.
00:01:06Okay, Mum. What did I tell you?
00:01:09Grandma wanted them. No, she didn't.
00:01:12Honest, Mum, she did.
00:01:13Grandma!
00:01:23Grandma!
00:01:24Grandma!
00:01:25Grandma!
00:01:26Grandma!
00:01:27Sophie, what's wrong?
00:01:28Grandma!
00:01:29Grandma!
00:01:30We're going to crash!
00:01:31Grandma!
00:01:32Grandma!
00:01:33We're going to crash!
00:01:34Grandma!
00:01:35Hello?
00:01:36Sophie?
00:01:37Hello? Sophie?
00:01:43Sophie?
00:01:54Sophie?
00:01:55Sophie!
00:02:03Excuse me.
00:02:05Oh, come on.
00:02:07Where's the kids?
00:02:09Where are my kids?
00:02:10Move over!
00:02:12Girls!
00:02:13Oh, my God!
00:02:15Come here.
00:02:16Come here.
00:02:17No, no, the kids are fine, but they've taken them in just to check them over, so you need to pick them up, OK?
00:02:27Where are they taking them?
00:02:28The children.
00:02:29And they're starving, so you're going to need to feed them, all right?
00:02:31They've taken me, ma'am, to the Royal, so I'm just following them now.
00:02:35Ken, can you phone our Claire and just tell her what's up?
00:02:37Drive in, you selfish bastard!
00:02:41I'm really stressing.
00:02:42Do you think I've lost one in it?
00:02:44A bit, yeah.
00:02:45Thanks.
00:02:49I'm sorry, I've got to go.
00:02:51My mum's...
00:02:52Crap.
00:03:13Mum?
00:03:15Mum?
00:03:16Mum?
00:03:25Well, isn't there some rule, some limit to how...
00:03:29Me?
00:03:30No, excuse me, please, love!
00:03:31Now, what's going on?
00:03:32If you just want to take a seat, I'll be with you as soon as we can.
00:03:34Take a seat.
00:03:35Take a seat.
00:03:36Always take a seat.
00:03:37Sorry, but it's OK.
00:03:38I'm a mother for Mary Taylor.
00:03:39She's my mum.
00:03:40She, um...
00:03:41She had a car crash.
00:03:42She was brought home earlier.
00:03:43I'm angry.
00:03:44I'm angry.
00:03:45She's got to go.
00:03:46I'd never...
00:03:47She might be right away.
00:03:48Thank you, Maggie.
00:03:52Goodbye, Miss.
00:03:54Hiya, Mum.
00:03:55Hiya, ma'am.
00:04:06Ma'am.
00:04:08George.
00:04:10It's Claire, ma'am.
00:04:14She doesn't know me either.
00:04:16What's she doing here?
00:04:18We're just waiting for a scan, but there's loads in front of us.
00:04:22George.
00:04:24Dad's dead, ma'am.
00:04:25How long have you been here?
00:04:32Two hours.
00:04:33I wanted flowers to wake up the candle drops.
00:04:37Oh, for God's sake.
00:04:38No, Claire, don't piss them off.
00:04:40I wanted flowers to wake up the candle drops.
00:04:45I want to take them off.
00:04:47I'm going to take my hair.
00:04:47I just want to take the crystal back.
00:04:48I want to take the candle to the candle.
00:04:53I want to take my hair.
00:04:54I just want to take my hair.
00:05:26I'm sorry.
00:05:33Then you can't get out, love.
00:05:34But what am I supposed to do?
00:05:56I won't be long.
00:06:14Do you want to come in?
00:06:15There's anything I can...
00:06:16Money wires.
00:06:17Look, I came out without my keys.
00:06:22For the house.
00:06:23Oh, right, I'll get mine.
00:06:28Kids!
00:06:30Bye, Cheryl!
00:06:31Bye, Cheryl!
00:06:33Mum!
00:06:35Hi!
00:06:36Hi, darling.
00:06:37Mum!
00:06:38Hi, Dad!
00:06:39Hey, girls, come on.
00:06:41Where's your taxi?
00:06:42Go on, is this?
00:06:42Yeah, thank you!
00:06:43Thanks.
00:06:44Post them back through your lap books.
00:06:47Morning.
00:06:57Come on.
00:07:00Come on, girls.
00:07:01Straight up to bed, please.
00:07:02Night-night.
00:07:03Night.
00:07:04Love you!
00:07:04Love you, too.
00:07:16It's Jenny Northwood here.
00:07:18You're probably mad in my till,
00:07:19but I won't be in for a while, I'm afraid.
00:07:22My mum's sick and I still want to sort the kids out.
00:07:24Thanks.
00:07:24Bye, guys.
00:07:54She's sitting up.
00:07:57Mary?
00:07:57Yeah.
00:07:59She insisted.
00:08:02Hi, Mum.
00:08:06How's me?
00:08:08Miss Jenny.
00:08:10Butch-potch.
00:08:14Uh...
00:08:15Butch-potch.
00:08:18And we, boys, we're going to be малень丈.
00:08:20Okay.
00:08:22Where's I?
00:08:26And we're going to go out of the process.
00:08:29Okay.
00:08:29Oh, my God.
00:08:32Okay.
00:08:32I don't know.
00:09:02Hi.
00:09:04I want you to pick the girls up from school, but I can get them now.
00:09:20Right.
00:09:21Not tomorrow, then.
00:09:23I can't.
00:09:24Well, you can't pick them up in the afternoon.
00:09:27No.
00:09:28I wouldn't take them in the morning.
00:09:30I can't do that either.
00:09:33You've got to start pulling your weight deep, otherwise I'm going to lose my job.
00:09:36I can't.
00:09:37Sorry.
00:09:38Oh, for God's sake.
00:09:41She's going to start work soon.
00:09:44Cheryl?
00:09:45Yeah.
00:09:46What?
00:09:48George!
00:09:49Mum, Dad's dead.
00:09:50So, up to this stroke, she was living independently?
00:09:51Yes.
00:09:52He died years ago.
00:09:53Yeah, dementia was manageable.
00:09:54She doesn't have dementia.
00:09:55How much do these things cost?
00:09:56I mean, it wasn't diagnosed.
00:09:57No.
00:09:58I mean, there was absolutely nothing wrong with her.
00:09:59She's been minding my kids.
00:10:00And I wouldn't let a demented woman do that.
00:10:01George!
00:10:02George!
00:10:03George!
00:10:04It's not Dad, ma'am.
00:10:05I'm sorry.
00:10:06Sorry, my man's a bit confused, isn't it?
00:10:07Don't worry about it.
00:10:08Why else?
00:10:09Is she in it?
00:10:10No.
00:10:11Is that a problem?
00:10:12No.
00:10:13Is that a problem?
00:10:14No.
00:10:15Is it her own?
00:10:16Well, she's been here three weeks already.
00:10:17It's difficult to see what else we can do for her.
00:10:18No.
00:10:19She doesn't have dementia.
00:10:20How much do these things cost?
00:10:21I mean, it wasn't diagnosed.
00:10:22No.
00:10:23I mean, there was absolutely nothing wrong with her.
00:10:24She's been minding my kids.
00:10:25I wouldn't let a demented woman do that.
00:10:26George!
00:10:27George!
00:10:28It's not Dad, ma'am.
00:10:29No.
00:10:30It's not Dad, ma'am.
00:10:31No.
00:10:32I'm sorry.
00:10:33Sorry, my man's a bit confused, isn't it?
00:10:34Don't worry about it.
00:10:35Why else?
00:10:36It's difficult to see what else we can do for her.
00:10:38Can I just stop you there?
00:10:40Right.
00:10:41My mum has had a stroke.
00:10:43Yes.
00:10:44And she's making no sense.
00:10:45She's convinced anything that moves is a dead horse.
00:10:47No, ma'am.
00:10:48And right now, she's trying to eat metal.
00:10:50Ma'am, no, no, no.
00:10:51There's obviously brain damage, yes?
00:10:53Yes.
00:10:54So shouldn't we be trying to fix that?
00:10:55Yes, but this is an assessment ward, Claire.
00:10:57We're not staffed for rehabilitation.
00:10:59Then can we go somewhere there is?
00:11:00There are no places available.
00:11:02And even if there were, they're designed to get people back on their feet
00:11:05and Mary's already walking.
00:11:07She has no idea where she's walking to.
00:11:09I know.
00:11:10Look, I think we'll talk again after the kitchen test.
00:11:13What's the kitchen test?
00:11:15Occupational therapy needs to know that Mary can find her way around the kitchen
00:11:18and make herself a cup of tea.
00:11:20Are you serious?
00:11:22What am I doing, Mary?
00:11:25Hmm?
00:11:26I'm filling the kettle, aren't I?
00:11:29Would you like to do it?
00:11:34Would you like that?
00:11:36So, what do we do next?
00:11:47Come on, ma'am.
00:11:48What do you do next?
00:11:49We do ask families not to prompt.
00:11:50Sorry.
00:11:51Or intervene in any way during these tests.
00:11:52You see, our aim is to prove to Mary that she can carry out these tests without any help
00:11:54whatsoever.
00:11:55Right.
00:11:56Right.
00:11:57Now there's water in the kettle just here.
00:12:00Now can you do...
00:12:13Okay?
00:12:17Now your turn.
00:12:19Now your turn.
00:12:31Well, never mind, eh?
00:12:33I'll tell you what.
00:12:35We need...
00:12:37Well, we need...
00:12:39a teabag.
00:12:41Love growing roses, don't you?
00:12:45Now here's a cup.
00:12:47And here's the teabag.
00:12:48Now, can you help me, Mary?
00:12:52Can you put the teabag
00:12:54into the cup?
00:13:08No, no, Mary.
00:13:09No, no, spit it out.
00:13:11Spit it out, please.
00:13:11Spit it out, ma'am.
00:13:13No, no, no, no, no, no, no.
00:13:15It's OK.
00:13:16It's OK, I've tried your best.
00:13:20It's OK, Mary.
00:13:27Home.
00:13:31Mary.
00:13:32Won't we, Mary?
00:13:33Just say what it is, ma'am.
00:13:52Tell me what it is!
00:13:54It's all up.
00:13:55It's all up.
00:13:56It's all up, ma'am.
00:13:57There is one thing.
00:14:06Yeah?
00:14:07They've stopped saving for their holiday.
00:14:10Yeah, they, um...
00:14:11Hi!
00:14:14No!
00:14:15Stop!
00:14:18Stop laughing.
00:14:19I heard it hurt.
00:14:20No!
00:14:21Stop!
00:14:22You don't have to, all we have to do is...
00:14:24What's happened?
00:14:32Sorry.
00:14:32I've tried, but she's taken against me.
00:14:35Sausage.
00:14:36You're not my friend today, are you, Mary?
00:14:38Sausage!
00:14:40Do you want to wait outside?
00:14:42Yes, yes.
00:14:44She's been having more stomach problems,
00:14:46and I'm wondering, should I go and ask the doctor to see her again?
00:14:48You be all right?
00:14:49Yeah, yeah.
00:14:49Hey, ma'am.
00:14:58Why don't you have a little seat, eh?
00:15:00Hmm?
00:15:01Have a little sit down, eh?
00:15:03Hmm.
00:15:04Go.
00:15:06Go for it.
00:15:12When the medicine kicks in, I'll bring the girls in.
00:15:15That'll be nice, won't it?
00:15:16Yeah.
00:15:19Mm-hmm.
00:15:29Have Grandma a hook?
00:15:31No.
00:15:34So give her your letters.
00:15:36You can.
00:15:38Letters for Grandma.
00:15:39Yeah.
00:15:39I folded my garden gates.
00:15:53I'm Amanda Jennings, and this is Diane, Mary's so-
00:16:08Right. Diane, if you could go and get the team and bring Mrs. Taylor in, please.
00:16:27Questions that you may have at the end of the meeting.
00:16:30So, Dr. Ray Sullivan, if you can bring us up to date, and then we can let you go.
00:16:35Yeah, Mary Taylor had an acute stroke, which has affected her vision, right upper limb, and cognitive ability.
00:16:42She was referred here for rehabilitation.
00:16:43Don't shine for it.
00:16:44And an EMA assessment.
00:16:46Don't shine for it.
00:16:47Since arriving, she's developed additional medical problems, nausea, bruising and acute constipation.
00:16:54She has been referred to as an gastroenterologist.
00:16:57Is he actually jumping?
00:16:58And has been given antibiotics and steroids while she waits to see him.
00:17:01Once seen, she'll be followed up after discharge as an outpatient.
00:17:06Can we move on to you, Hilary, and physiotherapy?
00:17:09Yeah.
00:17:10Thank you, Doctor.
00:17:12When Mary arrived, we focused on treatment to make the muscles aware.
00:17:16However, since the health problems, we've been unable to carry on.
00:17:20This morning, we tested Mary when given objects she couldn't match them.
00:17:25A sock with a sock, a picture card with a word card.
00:17:28Occupational therapy aren't to get into it.
00:17:31I don't understand what you're saying, ma'am.
00:17:34We still see involving Mary as an active goal, but so far there's been no progress.
00:17:39We think this is more cognitive than physical, and there's not much more we can do on that front.
00:17:44I've always got a note here from speech therapy saying the fatigue has continued due to lack of cooperation.
00:17:50Look, I just...
00:17:51I know how hard this is for everyone, but we are nearly there. Nurse Brown.
00:17:57Mary is often very confused.
00:18:00She is uncooperative, at times aggressive.
00:18:05She only sleeps for short periods and is often found wandering, disturbing other patients.
00:18:12Due to falls, her mattress is now on the floor.
00:18:16She hasn't had enough of this.
00:18:18I only understand that this is upset.
00:18:42Just listen to her, right? I've got to go get the kids.
00:18:52Five minutes.
00:18:53I'm not here to talk you into anything, Jenny.
00:18:56You've removed your mother from the hospital and that suits us all.
00:18:59We can all wash our hands of her.
00:19:00But there's things you should know, okay?
00:19:02A secure gate at the top of the stairs.
00:19:04Are you going to find her in a heap at the bottom?
00:19:06You need handrails on the bath and toilet.
00:19:09Or she's going to crack her head open on the tiles.
00:19:12And a dozen other things I could mention, but that'll do for now.
00:19:18I haven't got any money.
00:19:20We'll pay.
00:19:21It's cheaper than keeping her in hospital.
00:19:23But you can't look after a demented mother and two kids while there's building work going on around you.
00:19:28So what do I do?
00:19:31Put her into care.
00:19:33Now?
00:19:34Just while...
00:19:35I will...
00:20:05Hi.
00:20:11Welcome to Belle Vista, Mary.
00:20:14I'm the one you come to if you've any problems.
00:20:18And I'll...
00:20:20This is the lounge.
00:20:22You'll probably spend most of your time here, Mary.
00:20:24Most people do.
00:20:25There's a concert once a week, if you're well enough.
00:20:28Visitors are welcome.
00:20:30Give me, not least, your bedroom.
00:20:42I'll leave you to it.
00:20:48I'll leave you to it.
00:20:55It's just for a bit, Mum.
00:21:02It's just for a bit, Mum.
00:21:09It's just for a bit, Mum.
00:21:16Let's go.
00:21:17God.
00:21:18I love you.
00:21:22I love you all.
00:21:24Come here.
00:21:26Come here.
00:21:27Yes, I love you.
00:21:29No.
00:21:30I love you all.
00:21:31No, I love you.
00:21:33If I don't do it, how do I do it?
00:21:34Come here.
00:21:35I'm not gonna do it.
00:21:37Go on, yeah?
00:21:46Jenny?
00:21:59I don't know.
00:22:29I don't know.
00:22:59Hello?
00:23:00Hi.
00:23:01Is that Jenny Northwall?
00:23:02Hi.
00:23:03Dave.
00:23:04That's why.
00:23:06Shit.
00:23:07I'm joking.
00:23:08He has wait at home by the phone.
00:23:09My husband's doing that.
00:23:10I want to see her room, please.
00:23:11We've searched her room.
00:23:12She's not there.
00:23:13I want to know what she's wearing.
00:23:14We've searched her room.
00:23:15She's not there.
00:23:16I want to know what she's wearing.
00:23:17I want to know what she's wearing.
00:23:18I want to know what she's wearing.
00:23:19The coat's here.
00:23:20The coat's here.
00:23:21The coat's here.
00:23:22The coat's here.
00:23:23The coat's here.
00:23:24The coat's here.
00:23:25The coat's here.
00:23:26The coat's here.
00:23:27The coat's here.
00:23:28The coat's here.
00:23:29The coat's here.
00:23:30The coat's here.
00:23:31The coat's here.
00:23:32The coat's here.
00:23:46The coat's here.
00:23:55The coat's here.
00:23:58Ma'am?
00:24:23Claire, look at me.
00:24:28I don't know.
00:24:54No, no, that place. Belle Vista.
00:24:58Look, do you want a cup of tea?
00:25:00No, I'll do it.
00:25:01No, no, no, no, no. I'll do it.
00:25:09Yeah?
00:25:10Yeah.
00:25:15Is she pregnant?
00:25:18All months gone.
00:25:19Um, do you know where it is?
00:25:31Yeah.
00:25:36It's a boy.
00:25:37I thought she was getting a job.
00:25:49As soon as she got a job, you're going to be able to cough up some money to pay for the kids that you left me with, yeah?
00:26:06Yeah.
00:26:07Well, that's not going to happen now, is it, if she's pregnant?
00:26:09No.
00:26:10I'll give her this phone number to just get off, okay?
00:26:15Okay, so turn her phone away.
00:26:17Hi.
00:26:26Look, I'm going to be looking after man from now on, so I'll get a carers allowance, but you need to find some money from somewhere.
00:26:32I don't see why my kids should suffer just because she's gone and got a...
00:26:35I will. I will.
00:26:36I will.
00:26:37When?
00:26:38Soon, I'll...
00:26:42Oh, no, no, no, no.
00:26:43Police.
00:26:44I'm going to be looking after you.
00:26:45I'm going to be looking after you.
00:26:46I'll come back.
00:26:47Good night, ma'am, Mary.
00:26:52Good night.
00:26:54Good night.
00:26:55Good night.
00:26:56Good night.
00:27:05I haven't moved it and Sophie hasn't because she's been searching high tea.
00:27:08A 10-year-old girl, for god's sake.
00:27:11I shouldn't need her tell you when you have to brush your teeth.
00:27:13You don't have to brush your teeth. Come on, we are late. Hurry up. Come on.
00:27:17Oh, I'm sorry.
00:27:19Well, I feel ashamed.
00:27:20Well, you should. Come on, just do it.
00:27:22We'll wet the toothbrush.
00:27:23Come on!
00:27:24Sophie!
00:27:25Sophie!
00:27:26What?
00:27:27Just keep an eye on Grandma. Tell me if she gets off that chair, all right?
00:27:29Yeah.
00:27:30You don't put toothpaste on a dry brush, for God's sake. I'll go put that too.
00:27:43Bye, Mummy!
00:27:44Bye!
00:27:45Bye!
00:27:46Bye!
00:27:47Bye!
00:27:48Bye!
00:27:49Bye!
00:27:50Bye!
00:27:51Bye!
00:27:52Bye!
00:27:53Bye!
00:27:54Bye!
00:27:55Bye!
00:27:56It's okay.
00:27:57Shh!
00:27:58Sorry.
00:27:59Sorry, I won't do that again upon this.
00:28:13Come on now.
00:28:14Come on.
00:28:15Come on.
00:28:16Come on.
00:28:17Come on.
00:28:18Come on.
00:28:19Come on, come on, hurry up.
00:28:20Come on.
00:28:23Can I help?
00:28:24No.
00:28:25Thanks.
00:28:26Come on.
00:28:27Come on, please.
00:28:29That's right.
00:28:31Come on, you're all right.
00:28:33Please.
00:28:35Come on.
00:28:41Come on.
00:28:43Careful.
00:28:52Have you got tea?
00:28:54Yes, please.
00:28:55How do you take it?
00:28:57White, no sugar.
00:28:59You said you wouldn't be long, so I waited.
00:29:01Chocolate, ma'am?
00:29:06A pool of her own urine.
00:29:08Yes.
00:29:09How long had you been like that?
00:29:13I don't know that either.
00:29:22She was in a pool of urine because we'd run out of incontinence pads.
00:29:28We always do.
00:29:30We'd get the cheaper ones, the less absorbent ones,
00:29:33but even then we could barely afford.
00:29:37There were three of us on last night.
00:29:4230 residents, some with severe dementia, and just three staff.
00:29:49I've known just one of those residents need the three of us to sort her out,
00:29:53which meant 29 people wandering around unsupervised.
00:29:58Nevertheless, just the three of us.
00:30:01The NHS, CQC, they know the standard of care in places like ours isn't good enough.
00:30:11Better substandard care than no care at all.
00:30:14So everybody keeps shtum.
00:30:17Meanwhile, people like us, me, Rachel, Roz, the three were on last night.
00:30:23Totally dedicating.
00:30:25I'll go.
00:30:26How could you do?
00:30:27.
00:30:28Say in, Mum.
00:30:29Hiya.
00:30:30Hi.
00:30:31Hiya.
00:30:32Uh, finished.
00:30:33Say in, Mum.
00:30:44Hiya.
00:30:45Hi.
00:30:45Hiya.
00:30:46Uh, finished.
00:30:48Right.
00:30:49Thanks for all the tea.
00:30:51You're welcome.
00:30:54And if anything goes wrong,
00:30:57my number is on there.
00:30:59Great.
00:31:03Thanks.
00:31:06I was wondering
00:31:07if you fancied to go for a drink sometime.
00:31:21I couldn't.
00:31:26Why not?
00:31:29Well, I'm...
00:31:30You have to.
00:31:33Yeah, well, I mean, I couldn't.
00:31:38I'm sorry.
00:31:39I made up to last.
00:31:41Right, no.
00:31:42I really can't.
00:31:44Okay.
00:31:47Bye.
00:31:48Bye.
00:31:51Bye, Mary.
00:31:52Oh, shit.
00:32:08Lauren, are you sure you haven't had them?
00:32:09No.
00:32:10Sophie.
00:32:11No.
00:32:11Mum, are you sure you've not seen the keys?
00:32:14Look, they're not where they usually...
00:32:15Mum?
00:32:15Mum.
00:32:16You mustn't touch these ever again, all right?
00:32:18Come on, kids.
00:32:20We're late.
00:32:23Come on.
00:32:24Quick, quick, quick.
00:32:25Quick, quick, quick.
00:32:25Quick, guys.
00:32:29Good girl.
00:32:32Bye, Mum.
00:32:33Bye, darling.
00:32:34Love you.
00:32:35Bye.
00:32:35Bye.
00:32:35Love you.
00:32:36Oh, God.
00:32:41Mum, no.
00:32:44Back in the car, please.
00:32:45No, no, no.
00:32:45Get back in the car.
00:32:50Oh, my God.
00:33:20Be careful.
00:33:38Don't touch these again, ma'am, OK? Please.
00:33:43Do you want a cup of tea?
00:34:05Hey, kids.
00:34:06Hi.
00:34:07Hey, ma'am.
00:34:08Claire's going to look after you for a while while we go out, OK?
00:34:11Well, I can break them, Sheila.
00:34:13It's just for a bit, right?
00:34:14Bye, Squire.
00:34:15Bye, Squire.
00:34:16Bye.
00:34:17Bye, Squire.
00:34:18Bye.
00:34:19Bye.
00:34:20Bye, Squire.
00:34:21Bye.
00:34:22Bye.
00:34:23Bye.
00:34:24Bye.
00:34:25Bye.
00:34:26Bye.
00:34:27Bye.
00:34:28Bye.
00:34:29Bye.
00:34:30Bye.
00:34:31Bye.
00:34:32Bye.
00:34:33Hi, Maggie.
00:34:34Bye.
00:34:36Bye.
00:34:37Hey, Maggie.
00:34:38Watch the road, please.
00:34:39Hey.
00:34:40You good, OK?
00:34:41Hey, Sophie.
00:34:42Hi, Mum.
00:34:43Hey, my family.
00:34:44Hello, are you all right?
00:34:45Hi, Mum.
00:34:46Bye.
00:34:47Bye, Mum.
00:34:48Bye, Mum.
00:34:49Bye, Mum.
00:34:50Bye.
00:34:51Bye, Mum.
00:34:52Bye, Mum.
00:34:53Bye, Mum.
00:34:54Bye.
00:34:55Bye, Mum.
00:34:56Bye.
00:34:57Bye, Mum.
00:34:59Bye, Mum.
00:35:00Bye, Mum.
00:35:01Bye.
00:35:02Bye, Mum.
00:35:03So the bags?
00:35:06I'm gonna go to school tomorrow.
00:35:08What, the sleeping over?
00:35:10Yeah.
00:35:11You didn't say that?
00:35:12Yeah, I did.
00:35:13No, you didn't.
00:35:14You said you were going for a drink with a mate.
00:35:15Well, I am.
00:35:16And I'll be late.
00:35:17You'll be good.
00:35:22He's gonna fuck my brains out all night.
00:35:27She'll land you.
00:35:33Six.
00:35:36Six?
00:35:37It was the quick and the thin in our house, I'm telling you.
00:35:40My mum, right, used to do a Sunday tea.
00:35:43You know what?
00:35:44A lot of butties and sausage rolls and cakes and all that stuff.
00:35:49And then he'd keep eating with the right hand.
00:35:52And then when everything was gone and the table was empty,
00:35:54he'd just resort to what was in his left hand.
00:35:57That greedy bastard.
00:35:59Twice the size of me.
00:36:00Still is.
00:36:03And you?
00:36:13It was just me and our Claire.
00:36:15And she's got no kids.
00:36:22Is that out of choice?
00:36:25Um, I don't know.
00:36:27I don't know.
00:36:28We don't really go there.
00:36:30I knew there was something wrong.
00:36:31But that's what he'd always wanted, you see, deep down.
00:36:44Um, anyway, he just said, no, I'm happy with just the girls and nothing was wrong.
00:36:49But now she's pregnant.
00:36:51This other woman is pregnant.
00:36:53And, of course, he's a boy.
00:36:57So, yeah, that...
00:36:59So, yeah, that...
00:37:00No, he has a bit.
00:37:11Anyway.
00:37:17Why, thank you.
00:37:18Thanks.
00:37:19Well, then, your own time, mate.
00:37:23Do you want to come back for coffee?
00:37:30Won't be your mum.
00:37:32She'll be asleep.
00:37:36Your sister.
00:37:38She'll give you the once over and then leave.
00:37:39Eyes wide if she approves and...
00:37:57You're on the right.
00:38:01Oh, God.
00:38:03Are you Jenny Northwood?
00:38:05Yeah.
00:38:06And then...
00:38:07Hiya.
00:38:08How's things?
00:38:09Fine.
00:38:10Yeah?
00:38:11How's mum?
00:38:12Fine, yeah.
00:38:13Everything's fine.
00:38:14You just go and enjoy yourself.
00:38:15I'm at home, Claire.
00:38:16With mum.
00:38:21I'm sorry, Jenny.
00:38:22I'm...
00:38:23I'm really sorry.
00:38:24They wouldn't even know what to do with her, only she was wearing the bracelet that I got her.
00:38:28I said, how lucky was that?
00:38:30Oh, fuck.
00:38:44Claire, look, I've been meaning to ask you this anyway.
00:38:46Yeah.
00:38:48Do you need some time off?
00:38:50Positive?
00:38:51Yeah.
00:38:52I said, how do you feel you though?
00:38:54Yeah.
00:38:55You ShebalsCon.
00:38:56That's okay, who else can see her dancing in a minute?
00:38:57You said like...
00:38:59Yeah...
00:39:01Alright, well.
00:39:02I may have youagned tales like of...
00:39:04You decided to worship this family
00:39:04Hey.
00:39:05Well..
00:39:06You can also dance on...
00:39:07I will dance on...
00:39:09You va- bien with thefrist...
00:39:11Why do you have the effort and your family?
00:39:13I can often read it out when they lost...
00:39:14I will dance on...
00:39:15Of you.
00:39:16Yeah.
00:39:17I can take it all.
00:39:18Give it up.
00:39:19You're invited to think orange.
00:39:21Thank you, I know.
00:39:22Daddy!
00:39:28Daddy!
00:39:29Hey, you alright?
00:39:32Hey, how was she?
00:39:37Daddy!
00:39:45Hey, you all right?
00:39:49Hey, how is she?
00:39:51No news yet.
00:39:57I wonder who's it was?
00:39:59What?
00:40:00The broomstick outside.
00:40:04Oh, have they eaten?
00:40:06Oh, and no cheesy chips again, please.
00:40:09What about fish sauce?
00:40:11Yeah!
00:40:12You could afford it.
00:40:13This way.
00:40:14Bye, girls.
00:40:15Bye, Mummy.
00:40:30Now, you've already got a care package set up for Mary,
00:40:32and they'll keep that open for as long as they possibly can.
00:40:35Sadly, the longer that she stays here, the more her care package is threatened,
00:40:38so it's in all of our best interests to get Mary home again as soon as possible.
00:40:42Now, the scan does show...
00:40:44Sorry, you're hurtling the heads here.
00:40:47Am I?
00:40:48Yes.
00:40:50We've not seen our mother yet.
00:40:52Nor any doctor who treated her, nor any nurse who cared for her,
00:40:55but you're already throwing her out.
00:40:56I'm throwing nobody out, I assure you.
00:40:58What's your title again?
00:40:59Claire.
00:41:00Discharged Liaison Officer.
00:41:02Used to be you come into hospital and leave when you got better.
00:41:05You can't do that anymore.
00:41:06Not enough beds, not enough money, so you're here doing a job that shouldn't even exist.
00:41:11I'm here to help this unit run as efficiently as possible.
00:41:18Would you like to see your mother now?
00:41:23It doesn't help, you know.
00:41:24I'm going to go at her.
00:41:25What?
00:41:26I think we're nice to her.
00:41:27She'll be nice.
00:41:28Hi.
00:41:29Hiya.
00:41:32Ah!
00:41:33Ah!
00:41:34Stop!
00:41:44It's there.
00:41:45Hi.
00:41:46Sorry I'm not at home.
00:41:47Leave a message and I'll get back to you.
00:41:48Yeah.
00:41:49About that coffee, I wondered if we could, you know, maybe try again sometime.
00:42:06Coffee?
00:42:07Lucky break.
00:42:08Yes.
00:42:09I'm sorry to be brutal, but yes, a lucky break.
00:42:12And she's back in there now and she's their responsibility, not yours.
00:42:15And they will do it so much better than you ever will, because that's what they're trained for.
00:42:21Tell me you won't bring her back here.
00:42:25Why do you want to do it anyway?
00:42:27Half the time she doesn't even...
00:42:30The life is over, Jenny. Don't let her ruin yours.
00:42:34You know what?
00:42:35I just...
00:42:36You know what?
00:42:37I do feel guilty.
00:42:38Yeah.
00:42:39But what about you, Claire?
00:42:40Better to lock me mother up in a home and see me sister running around like a blue-ass fly.
00:42:45Hi.
00:42:46Do you know the best thing a mother can do for her children?
00:42:52Do you know the best thing a mother can do for her children?
00:43:13Two days later, girls is bound for their children?
00:43:16No.
00:43:19It wasn't the best.
00:43:21No.
00:43:22It was the most beautiful people of all people.
00:43:27No.
00:43:28Good luck, we've been living seren optics, a night, enum.
00:43:32No.
00:43:34Well, go then.
00:43:37Tell me your life won'thouce.
00:43:39I don't know.
00:44:09I don't know.
00:44:39I don't know.
00:45:09I don't know.
00:45:15Well, we've got what she needs.
00:45:18Round the clock nursing care, doctor on duty or on call, 24 hours.
00:45:24It's 700 a week.
00:45:26You'd have to fund that from the sale of your mother's house.
00:45:30She doesn't own her house.
00:45:33You've tried for NHS continuing healthcare.
00:45:40What?
00:45:41What?
00:45:42What?
00:45:43What?
00:45:44What?
00:45:45What?
00:45:46What?
00:45:47What?
00:45:48What?
00:45:53What?
00:45:54Oh, we can do that.
00:46:24But I've been on secondment.
00:46:29You know Amanda?
00:46:30Yes.
00:46:31The two that are suitable and the two that aren't, and the two that are, we can't afford.
00:46:36People do find that they need to lower their sights a bit.
00:46:38We have done.
00:46:39Often it's just appearances, the standard of care no different.
00:46:43Take Belle Vista for instance, it looks a bit basic, but it's good.
00:46:47We put my mum in Belle Vista, they lost to the same day.
00:46:53Well, we're not trying to put you under any pressure whatsoever, but we could do with
00:46:57that bed, of course.
00:46:59We understand that.
00:47:01Can I read you something?
00:47:03Of course.
00:47:05Erm, have arisen because of disability, accident or illness.
00:47:13Why didn't you mention this?
00:47:16I thought we did.
00:47:17You didn't?
00:47:18Well, we did assess her informally and she didn't qualify, so.
00:47:22Well, can you do it formally, please?
00:47:24Well, that would be a waste of time, I'm afraid.
00:47:25We do that only if you insist.
00:47:27Oh, we insist.
00:47:29OK.
00:47:30But don't build your hopes up.
00:47:35Please, don't do that.
00:47:36Your mum.
00:47:37Mum's assessment.
00:47:38It's been rejected.
00:47:39Is he married?
00:47:40What do we do?
00:47:41We appeal.
00:47:42Is he married?
00:47:43No.
00:47:44Good.
00:47:45Good.
00:47:46Good.
00:47:47Hello.
00:47:48Hello.
00:47:49I've got here, Mum.
00:47:50Again...
00:47:51då?
00:47:52Was she...
00:47:53lovely to
00:47:58적ônete...
00:47:59Mum's assessment?
00:48:02It's been rejected.
00:48:03Has he married?
00:48:04What do we do?
00:48:05We appeal.
00:48:06You?
00:48:06Is he married?
00:48:08No.
00:48:09Good.
00:48:10Have a great deal.
00:48:12Good.
00:48:15Mum's assessment.
00:48:16It's been rejected.
00:48:17If you'd like to take a seat.
00:48:29Good morning.
00:48:34My name is James Simpson,
00:48:36and I will be chairing this independent review panel's scrutiny
00:48:39of the rejection of Mary Taylor's...
00:48:41Jenny Northwood, Mary's daughter.
00:48:44Claire Taylor, Mary's daughter.
00:48:47We were expecting someone from the hospital,
00:48:49but as it's well past ten o'clock, we'll make a start without them.
00:48:52I apologise that you've been kept waiting.
00:48:55Compton, head of the stroke unit.
00:49:03First, I'd like to invite members of the panel
00:49:05to ask you both any questions they may have.
00:49:08Is that all right with you?
00:49:13Can you tell us a bit about your mother before the stroke?
00:49:15She was very independent.
00:49:19She's lived on her own since Dad died.
00:49:21She did everything for herself.
00:49:22Did she have mobility problems?
00:49:24No.
00:49:26Her knees sometimes, but...
00:49:28And did she have any hobbies?
00:49:29Politics in general.
00:49:31Um...
00:49:32Labour Party in particular.
00:49:35Er...
00:49:36Likes the telly.
00:49:39Wildlife shows.
00:49:40Bit of drama.
00:49:41Newsnight.
00:49:42And her personality?
00:49:46Self-contained.
00:49:48Pretty proud.
00:49:49Very principled.
00:49:50And directly after the stroke, did her personality change?
00:49:54Yes.
00:49:56She became noisy.
00:49:58Uninhibited, angry.
00:50:00She kept seeing my father and every man on the ward.
00:50:03And how's her behaviour now?
00:50:05Even worse.
00:50:07Jenny's called in nearly every day to feed and medicate her
00:50:09because the staff can't cope.
00:50:12She's violent and lashes out with them.
00:50:14Out with...
00:50:15God.
00:50:16Why all this?
00:50:18Money.
00:50:19And why spend games playing God with people's lives?
00:50:21Well, that's fine.
00:50:23But you're not going to do what my mother's...
00:50:25I'm sorry.
00:50:29I'm just kidding.
00:50:31I'm sorry.
00:50:33I think you'll remember, Amanda, that we, um, went to the Court of Protection
00:50:55because Mum wasn't capable of, uh, granting us power of attorney.
00:50:59Yeah.
00:50:59To do that, you need a consultant's report,
00:51:03so I'd like to read that to you, if I may.
00:51:08Retain information.
00:51:10She is confused and fails to understand.
00:51:14It is extremely difficult to communicate with her.
00:51:17She has found Wanda in the ward, agitated and occasionally very aggressive.
00:51:21Mrs...
00:51:21Sorry.
00:51:23Mrs Taylor has significant mental health issues
00:51:26and has lost the ability to make a 24-hour care from qualified nursing staff
00:51:31for her medication and other daily activities.
00:51:34In front of you, uh, this is a questionnaire.
00:51:39Do you feel happy?
00:51:41Answer A, all of the time.
00:51:43B, most of the time.
00:51:44C, rarely.
00:51:45D, never.
00:51:47My mother has answered B, most of the time.
00:51:51Whatsoever.
00:51:51So this woman who the consultant described as unable to understand
00:51:56and difficult to communicate with
00:51:58has answered every single answer on this.
00:52:02Twice before.
00:52:05When she had me.
00:52:06And when she had...
00:52:07She needs 24-hour nursing care.
00:52:11She needs a doctor, a counsellor,
00:52:14a gastroenterologist, a physiotherapist.
00:52:20Anything else?
00:52:25Miss Jennings.
00:52:29In that case, can I ask you both to step outside for five minutes
00:52:32whilst we have a quick chat?
00:52:37Hey.
00:52:52Hi.
00:52:53Thanks, sir.
00:52:58But do you know what that means?
00:53:02A nurse being called away from a young person.
00:53:05Thank you for your patience.
00:53:11The committee must decide only on the evidence before us.
00:53:16However, we are in agreement that this assessment
00:53:19does not accurately reflect the state of Mary's health.
00:53:23And we are therefore ordering a new assessment
00:53:25to be carried out as soon as possible.
00:53:27This will take a while.
00:53:28But I think you should start talking seriously to them.
00:53:33You will receive a letter confirming this outbreak
00:53:35within the next couple of weeks.
00:53:38Thank you for your time.
00:53:39Good to meet you.
00:53:40Thanks, sir.
00:53:41I've been on the IVF for a while now, and...
00:53:53So, we're trying something else.
00:53:56Welcome to Marshall.
00:54:20Welcome to Marshall.
00:54:50Welcome to Marshall.
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